I called my local shop to ask if they…
I called my local shop to ask if they had a 34s in stock, I was told they didn’t have short in stock and they have to be ordered online. So I did that, a week went past and no sign of them and using the tracking info. I called the shop back to see if they had anymore info. I was told they was coming from Spain at this point, but I was then told if it’s short I wanted I could have had them taken up at the shop. I wasn’t told this on the first phone call. Quite annoyed as I wanted these style of jeans I ordered for a trip away. And still no sign of them arriving.
Reply from Hackett London
Good morning, Kevin,
We want to thank you for taking the time to rate our service.
Our goal is to offer you the best possible shopping experience, and we're sorry to hear that this wasn't the case in this case.
Please accept our sincere apologies for the situation.
We will contact you separately to discuss the issue in more detail and hear what may have caused you to have this perception. We're sure we can resolve it.
Thank you for your understanding.
Hackett London Team