GroCycle Reviews 7

Though you could meet up the delivery deadline..i felt the customer response mechanism before sale is contrast to after-sale scenario.

It's weak and negligent after sale. If you show the same kind of customer response rate, you will face backlash ahead.
You need to maintain that consistency for your business to grow. Otherwise u will just remain Gro not with growth.

That tendency hurts customer satisfaction and hits the brand reliability from customer point of view.

Quality and perks apart, this is where popular brands maintain a competitive edge and this is where new entities are failing to keep up customer trust with after-sale customer service. You ought to maintain that for a long-standing growth.

It’s a scam, once they get your money, won’t even take a call or respond. The cycle looks okay at first but then you begin to see bunch of issues. Save yourselves and kids, go for established brands.

I cannot fault Grocycle.

I got a lionsmane kit for christmas but when I opened it the mushroom had bust through the kit and gone brown. I was disappointed and sent images.

They replied within a few days and gave some suggestions and video links. When these didn't work they suggested we "give it another go" and sent a new kit free of charge. They kept in touch and resent kit video links and tips.

This kit grew brilliantly and I am now trying for a second crop.

The customer service was excellent.

I would recommend ensuring you start the kit growing as soon as you get it and if there are issues take pictures.

Can't wait to grow more!

I purchased Lionsmane from them in June. I contacted them when the product did not grow. I sent photographs - they ignored me

A super company to deal with. They respond to e-mails promptly and deal with customers in a friendly, efficient manner. They go the extra mile in dealing with any problems and are very generous in the solutions found.

Was gifted a box. It grew in about a week (half the recommended time) and I’ve got a second on the go from the same box now. They were absolutely delicious and the team at Grocycle helped me out with my questions so quickly. Highly recommend

What a great product! This made a great gift and was really appreciated. Delivery was prompt and packaging good. Will definitely be ordering again! Maria Holton