Excellent customer service
Freddie’s Flowers customer service was excellent. They let me down on a delivery, however, they have gone the extra mile to rectify it. The flowers arrived on time, as arranged, and the quality was fantastic! I will definitely be ordering again and will be ordering as gifts too. Thank you FF
Reply from Freddie's Flowers
Dear Maria,
Thank you so much for your time on the phone this morning. I'm delighted we could speak directly and organise something to make this up to you.
We know how important it is that our customer have confidence in the delivery service - particularly when organising flowers for special occasions such as birthdays.
I do hope that your daughter enjoys her Showstopper flowers on Saturday and that they make up for any initial disappointment. I've sent you an email with details of the replacement and refund so don't hesitate to respond there should you have any further questions.
Best wishes,
Celeste
Freddie's Flowers