Horticulture Source Reviews 79

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the competitive prices offered on a variety of gardening supplies, with some noting they found items not readily available elsewhere. People highlight the speed of delivery and the careful packaging, ensuring products arrive in excellent condition. Many consumers express satisfaction and a desire to remain customers for the long term. However, experiences regarding delivery and order accuracy appear to vary. While some reviewers praise the fast shipping, others mention issues such as high shipping costs, incorrect delivery addresses, or receiving damaged items. A few consumers have also reported challenges with customer service responsiveness and website payment processes.

Based on these reviews

Rated 4 out of 5 stars
Verified

Ordered 2 replacement bulbs and one arrived broken. Following website instructions I contacted company and replacement was sent. It too arrived broken. Second contact did not produce an immediate resp... See more

Rated 4 out of 5 stars
Verified

Great prices and fast shipping......had trouble using the actual site....making payment was a bit complicated...but overall positive

Rated 4 out of 5 stars
Verified

Product was received timely. However, they would not work with my on my tax exempt status.

Rated 4 out of 5 stars
Verified

They had the products I wanted at the best price. There was a mixup in shipping notifications, so I took away one star.

Company replied

Rated 3 out of 5 stars
Verified

Shipping quoted me twice charged me more so that was strange. Tracking was difficult to obtain other than that package finally seems to be arriving

Rated 5 out of 5 stars
Verified

I love this tool. Horticulture society's price point is a little over half of what it is on the very corporate Amazon's resale of the same tool. Even with shipping cost it is a way better experience... See more

Rated 2 out of 5 stars
Verified

I had to pay more for shipping through a paypal link than was quoted on the website.. and if I had canceled i would be charged for a restocking fee so I was forced to pay extra for shipping. It felt l... See more

Company replied

Rated 2 out of 5 stars
Verified

Product came without packaging. I'm suspecting they are used or returns. That was not specified in the description. They were just thrown in a box loose. Not even wrapped for protection. Disappointe... See more

Company replied

Rated 5 out of 5 stars
Verified

The shipping is always top notch. Nothing has ever been received in anything other than brand new condition. My experience with horticulturesource.com dates back around 2013. They don't play games.... See more

Rated 3 out of 5 stars
Verified

I would recommend being careful when ordering from this company. I ordered some T5 plant lights that supposedly came from Sunblaster but the packages looked like they had been opened and resealed and... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered a large amount of pots, saucers and elevators. They shipped my order immediately, the freight shipment came in 3 days later. Not a single item damaged. I was really nervous about ordering fr... See more

Company replied

Rated 3 out of 5 stars
Verified

Your customer service is just ok. You can’t talk to somebody on the phone and when you send emails, they either don’t answer the question completely or take too long to answer. I wasn’t invoiced corre... See more

Company replied

Rated 5 out of 5 stars

I purchased 9 Sun System® LEC® Brand 315 Watt Fixtures. Much cheaper than the competition! Shipped within days for free. Just showed up today and I couldn't be happier."

Company replied

Rated 5 out of 5 stars

I've been buying pallet loads of great high quality products from this company, on and off, for well over a decade now. The price can't be beat and the products are delivered with the utmost care. T... See more

Company replied

Rated 5 out of 5 stars
Verified

Best deal on the net! It got here so fast it almost gave me WHIPLASH!! I will definitely be buying from this company again. They beat my local grow store prices on almost everything, even with shippin... See more

Rated 5 out of 5 stars
Verified

The products are always exactly as in the description and the shipping is top notch. Never have I received anything in less than brand new condition.

Rated 5 out of 5 stars
Verified

All I can say is professional. Sent immediately after ordering and exactly what I expected. Which from my online ordering experiences thats not usually the case.

Rated 5 out of 5 stars

Excellent customer service and pricing. A very reliable source for many of the supplies I buy regularly. I’m so glad I found your website.

Company replied

Rated 5 out of 5 stars
Verified

The deep watering tubes are sturdy and large enough to use with large trees. I like that the hose easily slides into the tube. The sale price was great. The shipping seemed a little high. The shipping... See more

Rated 5 out of 5 stars

THE BEST PLACE FOR GARDENING SUPPLIES THAT IVE FOUND! THEY GOT FREE SHIPPING AND ITEMS I HAVENT BEEN ABLE TO FIND ANYWHERE ELSE! PLUS LOW PRICES! NEVER HAD ANY ISSUES. CUSTOMER FOR LIFE!

Company replied

Rated 2 out of 5 stars
Verified

The trays were so tight together I had to fight them terribly and tear up my hands fight it and kick them apart

Company replied

Rated 3 out of 5 stars

i want product catalog becuase good supplier i want complete catalog of this supplier please send me complete catalog i want bulk QTY shopping

Company replied

Rated 5 out of 5 stars
Verified

The quality products that are offered. - The very reasonable pricing. - The quick delivery

Company replied

Rated 5 out of 5 stars
Verified

This company was so great. They had the exact product that I wanted. They changed the delivery address after I placed the order. It came in no time. I was very happy.

Company replied

Rated 5 out of 5 stars
Verified

Product arrived fast and everything was as advertised. Will definitely be shopping with Horticulture

Company replied

Rated 4 out of 5 stars
Verified

Hello, I recently purchased 8 LED lights (order #318161) and one of them came with the wrong plug. Could please ship me a new plug? I can send the wrong one back to you.

Company replied

Rated 5 out of 5 stars
Verified

Excellent customer service.  I wanted to commend Ed for their outstanding customer service. When I noticed a price listed on their website that differed from the in-store price,Their team quickly... See more

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Company details

  1. #20 of 21 best companies in Garden Center

Written by the company

Horticulture Source is your one-stop shop for over 21,000 high-quality gardening products. Whether you’re a home gardener or a commercial grower, we offer a vast selection to meet all your needs, including lawn and garden essentials, grow lights, nutrients and supplements, pumps, trays, pots, chillers, hydroponics, and more. With a focus on quality, affordability, and exceptional customer service, we strive to be the go-to resource for all your gardening and growing supplies.


Contact info

3.9

Great

TrustScore 4 out of 5

79 reviews

5-star
4-star
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1-star

Replied to 92% of negative reviews

Typically replies within 2 weeks


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Rated 5 out of 5 stars
Verified

Honored online price

Excellent customer service.

 I wanted to commend Ed for their outstanding customer service. When I noticed a price listed on their website that differed from the in-store price,Their team quickly resolved the issue and honored their online price.

August 25, 2025
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Rated 2 out of 5 stars
Verified

Bait and Switch shipping price....

I had to pay more for shipping through a paypal link than was quoted on the website.. and if I had canceled i would be charged for a restocking fee so I was forced to pay extra for shipping. It felt like a bait and switch and I did not appreciate that.

September 16, 2025
Horticulture Source logo

Reply from Horticulture Source

Thank you for your feedback. We’d like to clarify how our shipping process works. At checkout, some orders are quoted with estimated freight—this is because the actual shipping cost can vary depending on the size, weight, and destination of the shipment. If the actual carrier cost comes in significantly higher than estimated (to the point where we would lose money fulfilling the order), we may ask customers to pay the difference.

Regarding restocking: we only apply a restocking fee if the order has already been pulled, packed, and prepared for shipment and then needs to be restocked. This helps cover costs like staff time, packaging, and card processing fees.

We’re transparent about these policies and always aim to work with our customers fairly. If you ever have questions about shipping quotes or fees, please reach out—we’re always happy to review and explain the charges.

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Rated 5 out of 5 stars
Verified

All I can say is professional

All I can say is professional. Sent immediately after ordering and exactly what I expected. Which from my online ordering experiences thats not usually the case.

September 18, 2025
Rated 5 out of 5 stars
Verified

I love this tool

I love this tool. Horticulture society's price point is a little over half of what it is on the very corporate Amazon's resale of the same tool. Even with shipping cost it is a way better experience and I am all for recalibrating the world of buying and selling so that smaller more genuine companies are the partners that I buy from. You have an amazing catalog of things that are useful. Thank you

September 2, 2025
Rated 5 out of 5 stars
Verified

Best deal on the net

Best deal on the net! It got here so fast it almost gave me WHIPLASH!! I will definitely be buying from this company again. They beat my local grow store prices on almost everything, even with shipping costs! Great stuff!

July 25, 2025
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Rated 3 out of 5 stars
Verified

Your customer service is just ok

Your customer service is just ok. You can’t talk to somebody on the phone and when you send emails, they either don’t answer the question completely or take too long to answer. I wasn’t invoiced correctly. I did, however receive the right thing in a timely manner.

July 21, 2025
Horticulture Source logo

Reply from Horticulture Source

Thank you for your feedback. We’re glad to hear you received the correct item quickly, even after your order change. Your invoice reflected the original item ordered, but we made sure to ship the updated item you requested.

Regarding communication, we responded to all your emails the same day they were received. We’re always happy to clarify or answer additional questions if something isn’t clear. We appreciate your input and will continue working to make our communication even better.

Rated 4 out of 5 stars

Okay

Slow shipping but good

July 12, 2025
Unprompted review
Horticulture Source logo

Reply from Horticulture Source

We’re sorry to hear about your experience and want to help. Our team is always available—just an email or contact form away—and we make every effort to keep our customers informed.

For your order, we show that tracking was sent for both vendor shipments, and we have not received any messages from you regarding missing items. Please check your spam or promotions folders, as our emails (including tracking info) may have landed there.

If you still have questions or need assistance, please reach out directly—we’re here to help and want to make things right.

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Rated 4 out of 5 stars
Verified

Fair to deal with

Ordered 2 replacement bulbs and one arrived broken. Following website instructions I contacted company and replacement was sent. It too arrived broken. Second contact did not produce an immediate response but third contact resulted in credit for second bulb.

May 21, 2025

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