Ordered 2 replacement bulbs and one arrived broken. Following website instructions I contacted company and replacement was sent. It too arrived broken. Second contact did not produce an immediate resp... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- #20 of 21 best companies in Garden Center
Written by the company
Horticulture Source is your one-stop shop for over 21,000 high-quality gardening products. Whether you’re a home gardener or a commercial grower, we offer a vast selection to meet all your needs, including lawn and garden essentials, grow lights, nutrients and supplements, pumps, trays, pots, chillers, hydroponics, and more. With a focus on quality, affordability, and exceptional customer service, we strive to be the go-to resource for all your gardening and growing supplies.
Contact info
United States
- www.horticulturesource.com
Replied to 92% of negative reviews
Typically replies within 2 weeks
You have items that are hard to find…
You have items that are hard to find everywhere else
Honored online price
Excellent customer service.
 I wanted to commend Ed for their outstanding customer service. When I noticed a price listed on their website that differed from the in-store price,Their team quickly resolved the issue and honored their online price.
Shipping quoted me twice charged me…
Shipping quoted me twice charged me more so that was strange. Tracking was difficult to obtain other than that package finally seems to be arriving
Product was received timely
Product was received timely. However, they would not work with my on my tax exempt status.
Bait and Switch shipping price....
I had to pay more for shipping through a paypal link than was quoted on the website.. and if I had canceled i would be charged for a restocking fee so I was forced to pay extra for shipping. It felt like a bait and switch and I did not appreciate that.

Reply from Horticulture Source
Good price and fast shipping
Good price and fast shipping. Product arrived in great condition. Thank you
All I can say is professional
All I can say is professional. Sent immediately after ordering and exactly what I expected. Which from my online ordering experiences thats not usually the case.
Fast and efficient!
I love this tool
I love this tool. Horticulture society's price point is a little over half of what it is on the very corporate Amazon's resale of the same tool. Even with shipping cost it is a way better experience and I am all for recalibrating the world of buying and selling so that smaller more genuine companies are the partners that I buy from. You have an amazing catalog of things that are useful. Thank you
Best deal on the net
Best deal on the net! It got here so fast it almost gave me WHIPLASH!! I will definitely be buying from this company again. They beat my local grow store prices on almost everything, even with shipping costs! Great stuff!
Your customer service is just ok
Your customer service is just ok. You can’t talk to somebody on the phone and when you send emails, they either don’t answer the question completely or take too long to answer. I wasn’t invoiced correctly. I did, however receive the right thing in a timely manner.

Reply from Horticulture Source
Great company
The products are always exactly as in…
The products are always exactly as in the description and the shipping is top notch. Never have I received anything in less than brand new condition.
Fair to deal with
Ordered 2 replacement bulbs and one arrived broken. Following website instructions I contacted company and replacement was sent. It too arrived broken. Second contact did not produce an immediate response but third contact resulted in credit for second bulb.
Great prices and fast shipping......had…
Great prices and fast shipping......had trouble using the actual site....making payment was a bit complicated...but overall positive
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.