Graded Green Reviews 2,482

TrustScore 2.5 out of 5

2.3

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction with their orders, frequently citing issues such as delays and unfulfilled orders. Many consumers report difficulties in getting in touch with the company, noting that emails bounce back, phone lines are inactive, and messages go unanswered. Consumers also report problems with refunds and undelivered items. Some people mention receiving incorrect items, while others describe the products they received as low quality. While a few reviewers mention positive experiences with product quality and customer service, these seem to be overshadowed by the more prevalent negative feedback.

Based on these reviews

Rated 2 out of 5 stars

16 days and NOTHING! **But I've used this company twice before and both orders have turned up relatively quick .. Placed my 3rd order on the 20th of November after a few months of not using em and aft... See more

Rated 2 out of 5 stars
Verified

Cannot believe the price difference I left an item in my cart hoping they could keep it from Tuesday to Friday, so I checked the price today (Wednesday) and the price has trippled ! Out of order, I a... See more

Rated 2 out of 5 stars
Verified

Really dry and twiggy! No taste or flavour very disappointed ☹️ might try something different and give a second chance but if still not satisfied will go back to we’re I’ve been getting it

Company replied

Rated 3 out of 5 stars
Verified

Website easy to use and delivery was quick enough, but upon delivery one of the pots were open meaning product had crumbled in the bag. There was also a few stalks and not an ideal amount for the pric... See more

Company replied

Rated 1 out of 5 stars

Your company has taken my money but I not received anything you have given me a tracking number but it' said post-office is waiting for package so they can put in there system so they can deliver the... See more

Rated 1 out of 5 stars

My order has gone unfulfilled, and despite multiple attempts to contact them via their online form, email, and WhatsApp, I've received no response. I've had to escalate the issue by filing a dispute... See more

Rated 1 out of 5 stars

Normally they deliver quickly within a few days but I haven't received my order I placed at the beginning of December. K have tried contacting via phone and email etc but phone number claims its clos... See more

Rated 1 out of 5 stars

All of a sudden, it's radio silence from Graded Green their Web Chat has dissapeared, and despite many attempts to contact then via WhatsApp, the online contact form, and email, I cannot get an upda... See more

Rated 1 out of 5 stars

After FINALLY getting an October order delivered I trusted them again, ordered on 28th December , (paid for priority delivery too), yet find myself waiting for it to be fulfilled and sent AGAIN! t... See more

Rated 1 out of 5 stars

Ordered 4th January 2025, money taken from my bank however no confirmation to say order shipped. Emailed a few times enquiring however emails bounced back, WhatsApp msg gone unopened. No contact what... See more

Rated 1 out of 5 stars

I spent over £500 worth of products in April 25 and they have not sent it out. I contacted my bank after reading all these recent reviews as I think I have been scammed. The banks now says I have to c... See more

Rated 1 out of 5 stars

Ordered and paid 22/12, never got an email confirming despatch and nothing has arrived. Customer service number says they are closed, WhatsApp message unread. No reply to my email. Looks like they've... See more

Rated 1 out of 5 stars

Have ordered for last few years with no problems. This time I've ordered 29th November still awaiting delivery. None of your contact details work phone number whatsapp and email. This is unacceptabl... See more

Rated 1 out of 5 stars

Placed a order on the 31st October 2024 recieved a email saying thank u for your order then absolutely nothing. Sent 1 email to support team, bounced email came back. Then found another email address... See more

Rated 1 out of 5 stars

Ordered on the 26th December with so called premium delivery. Never posted. After multiple failed attempts to contact them I have eventually tried to raise a dispute with my credit card. It seems that... See more

Rated 1 out of 5 stars

Ordered on the 30th October, even received email confirming it was sent via Royal Mail, check tracker number and Royal Mail never received item, so I effectively they never sent it, no communication a... See more

Rated 1 out of 5 stars

Ordered a product over two weeks ago was sent something completely different, can’t get a response to rectify this issue, I do know what product I should have been sent as I’ve had 100g of it bef... See more

Rated 1 out of 5 stars

I ordered on the 10th December, all the ways they put up for contact do not work at all as I’ve had no reply to any of my messages 33457W my money is gone but I definitely would be extremely cautiou... See more

Rated 1 out of 5 stars

Purchased some small buds today. After paying I got a message to say order received. I went to check the order status later and it says against the order 'payment due' even though the funds have... See more

Rated 1 out of 5 stars

Dodgy Dodgy dodgy Show order summary £101.98 Orders Order 33039W Confirmed October 26 Order never shipped Order Unfulfilled I used this company 26 times and I always buy oze's This... See more

Rated 1 out of 5 stars

not happy about time it takes to get here, the last two orders were late, but arrived, so i sent another order and still waiting on that one, there the only ones who sell the 60% solid, so can't go... See more

Rated 1 out of 5 stars

Ordered on the 6th and had no despatched email and like others here emails bounced back. I checked the company out on Companies House and they have been dissolved and going under a new name. Anybody w... See more

Rated 1 out of 5 stars

recieved a refund from last years ordering mess, i recieved an email the other day saying back open, so i made an order, they sent me an email asking how the order was, but i had not recieved it. so i... See more

Rated 1 out of 5 stars

Not sure what happened to this company, but I want to share my latest experience. Previously, I had ordered twice without any issues – items were fine, and the shipment was almost on time. However,... See more

Rated 1 out of 5 stars

Same as everyone else - No delivary and no response to emails etc - they seem to have disappeared - still waiting on an order from 31st October. Cmon you dodgy feckers - give people what you owe the... See more

Rated 1 out of 5 stars

Order placed on 16th October 32919W Used graded green since their inception, but ever since they changed hands things have taken a steady decline. The biggest clue was the removal of communication... See more

Rated 1 out of 5 stars

still waiting for two orders, never had a problem before, but emails bouncing back, no way to contact. avoid at the moment had an email from them today, saying that one of my orders is being sent... See more

Rated 1 out of 5 stars
Verified

My last two orders have been dispatched late despite ordering before the 2:30pm cut off point. No communication was received to explain why or when I could expect it. I paid for next day d... See more

Rated 1 out of 5 stars

THIS SITE IS A SCAM. No product will be sent or refunded, the support team do not respond. Ive waited five weeks now, they have even canceled my order over 3 weeks later with know explanation and... See more

Rated 1 out of 5 stars

I ordered from them over a week ago, my order not even been dispatched. Their support email address bounces back, their phone number says office is closed. There’s a platform for after sales support w... See more

Rated 1 out of 5 stars

Where is My order? It shouldn't take this long! Emails bouncing back , first time using this company, looks like scammers, sort it out! Called bank to dispute transaction, they said CBD flowers a... See more

Rated 1 out of 5 stars

Order on the 8th December its now the 2 jan and nothing paid £68.50 absolutely disgraceful dont order from them no way to contact them they just steal peoples hard earned money i would like a full ref... See more

Rated 1 out of 5 stars

Ordered off here many times before and never had an issue. Ordered roughly around the 18th November and I’m still awaiting shipment. Tried emailing their contact email and it failed to send multip... See more

Rated 1 out of 5 stars

NB. I notice GG are saying this is a fake review. I’m happy to post my entire history with GG. THIS IS 100% GENUINE REVIEW.. Unfortunately a company called Graded Green fulfilled the first order a... See more

Company replied

Rated 4 out of 5 stars
Verified

I ordered the Sour Diesel flower and the Amnesia flower and they were both great in terms of taste and effect, but the Amnesia was a bit fresh and hard to grind. The Sour Diesel was perfect. Really fa... See more

Rated 1 out of 5 stars

I ordered over 48 hours ago I still haven’t received confirmation it’s out for delivery, or tracking number. I got just a order confirmation. I’ve tried contacting customer support though email and ph... See more

Rated 3 out of 5 stars
Verified

The quality of the product is amazing. I purchased the mystery box after reading the reviews but was a little bit disappointed. I was expected a bit more. Like an edible or some extra bits because mos... See more

Rated 4 out of 5 stars
Verified

I have ordered a couple of times from graded green and can’t fault their service at all. My first order has been lost somewhere along the line but the customer service manager is being responsive and... See more

Rated 3 out of 5 stars

Purchased the cbd vape oil to try help my insomnia and anxiety. Its been roughly two weeks and I cant feel much of a difference, now everybody is difrent. It could be that I'm used with very high cbd... See more

Rated 4 out of 5 stars

Customer service is bang on, they do post a bit late in the day but I still received mine next day(special delivery). I'm not sure about strength as it's one after other ? The standard mystery box... See more

Rated 4 out of 5 stars
Verified

It took a while to get here. but i ordered on Friday and it arrived on Wednesday to north Scotland.. Decent flowers i ordered the super banana excellent smoke. Thanks graded green il be using youre se... See more

Rated 3 out of 5 stars

i have placed 4 orders with graded green so far. . first order was gorilla glue, for me this was disgusting! no smell or taste and looked like rubbish. I honestly can't believe they actually... See more

Rated 1 out of 5 stars

Still scamming us to this day will send you a Royal mail tracking number and they’ll be no update on information plus no response back from the email that doesn’t even go through. Absolute scam.

Rated 1 out of 5 stars

This was a terrible experience. I placed an order and was charged immediately, but the medication never arrived. I reached out to customer service multiple times and either received no reply or vague... See more

Rated 4 out of 5 stars

Graded Green offers some high-quality CBD products like their CBD hash, which arrived quickly after my order. However, communication can be hit or miss, and I’d recommend sticking to their premium pro... See more

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Company details

  1. Herb Shop

Written by the company

Graded Green - UK based retailer for CBD Products. Graded Green sells everything from CBD Flower to edibles. Shipped from the UK in discreet, smell-proof packaging we are rated highly amongst our customers.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

2K reviews

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1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

I experienced better service with 229 848 42O4 supplier

This was a terrible experience. I placed an order and was charged immediately, but the medication never arrived. I reached out to customer service multiple times and either received no reply or vague, unhelpful responses. It’s clear they had no intention of fulfilling the order. I feel completely scammed and deeply regret trusting this site. Avoid this pharmacy at all costs, it’s not worth the risk. Eventually I met another supplier who helped me supply my greens. They got good greens

June 14, 2025
Unprompted review
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Rated 4 out of 5 stars

Graded Green offers some high-quality…

Graded Green offers some high-quality CBD products like their CBD hash, which arrived quickly after my order. However, communication can be hit or miss, and I’d recommend sticking to their premium products for the best experience. Some issues with customer service need improvement, but overall, a decent option for CBD products.

April 30, 2025
Unprompted review
Rated 1 out of 5 stars

Your company has taken my money but I…

Your company has taken my money but I not received anything you have given me a tracking number but it' said post-office is waiting for package so they can put in there system so they can deliver the parcel. I have emailed you but they just come back in my spam mail saying rejected by you and I have phoned you number didn't work. I have ordered from the old company no problem you the new owners are a bunch of criminals you are committing fraud. I won't my money back you are taken the piss you scum bags.

April 17, 2025
Unprompted review
Rated 1 out of 5 stars

I spent over £500 worth of products in…

I spent over £500 worth of products in April 25 and they have not sent it out. I contacted my bank after reading all these recent reviews as I think I have been scammed. The banks now says I have to contact citizens advice because the can't refund me because i bought from them before and the received products. The emails I am sending are bouncing, the contact number does not work and the tracking number for one order is still the royal mail is waiting on receiving it. Yet they sent me an email asking for a review on what I've bought. Also the site is now saying it's temporary closed. Can anyone help with this please?

April 29, 2025
Unprompted review
Rated 1 out of 5 stars

recieved a refund from last years…

recieved a refund from last years ordering mess, i recieved an email the other day saying back open, so i made an order, they sent me an email asking how the order was, but i had not recieved it. so i looked on the site, and it says temporaraly closed, if you have outstanding orders, a refund will be issued.

April 16, 2025
Unprompted review
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Rated 1 out of 5 stars

Scammers!!!!!

Scammers!!!!!! Used this company for years, but it now appears to have been taken over by SCAMMERS. They will take your money, close down all lines of communication and your product will never arrive. DO NOT USE THIS COMPANY

January 16, 2025
Unprompted review
Rated 1 out of 5 stars

Ok there site is gone now and I’m down…

Ok there site is gone now and I’m down £70 I fell for there trick of sending out emails and saying everything back to normal order for Christmas fast next day delivery blah blah blah made an order and what was strange the payment method was bank transfer only because they know you can’t do a charge back I should have stoped there but because of good service in the past years I thought maybe they had a bad patch and there back to normal now but I’m still waiting for my order till this day just went to log in to my account on there site to see if any progress on my order and now the site is gone and the cheek of it all they sent another email advertising the THC A hash titled let’s get high this new year absolute joke I take it they scammed as much people as possible and have now disappeared bunch of crooks

Update 10/04/2025 Got an email sites back up what a liberty advertising the same crap my orders been cancelled magically and no coms on refund never received anything and £70 gone you would be a fool to order from this scam

UPDATE 26/04/2025

DO NOT ORDER FROM HERE YOU WILL BE SCAMMED!!!

THE B.S ON THE WEBSITE ABOUT THE COMPANY BEING UNDER NEW MANAGEMENT AND ALL SCAMMED PEOPLE WILL BE REIMBURSED IS ALL MEGA BS ITS THE SAME PEOPLE COMING FOR ANOTHER ROUND OF SCAMMING TO LINE THERE POCKETS STRANGE HOW THERE PRODUCTS ARE EXACTLY THE SAME THEY ARE JUST USING THE SITE TO TAKE YOUR MONEY DONT BE FOOLED

December 19, 2024
Unprompted review
Rated 1 out of 5 stars

Graded green scumbag scammers

I placed a order 22 12 2024 I was emailed back preparing your order this went on for weeks tried contact them with email whats app Facebook messenger no reply at all from these robbing scumbags then 2 weeks ago got email saying your order has been cancelled and we have refunded you but the robbing scumbags don't think we are going to check the bank for refund still to this day nothing karma will come round to get you scammers trust me

December 22, 2024
Unprompted review
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Rated 1 out of 5 stars

THIS SITE IS A SCAM

THIS SITE IS A SCAM. No product will be sent or refunded, the support team do not respond. Ive waited five weeks now, they have even canceled my order over 3 weeks later with know explanation and confirms they are refunding my money on the site, im still yet to receive either product or refund. Also if you look into reviews from December 2024 , there are many people saying the same thing in their reviews stating this site is know longer active but still confirming orders and taken peoples money with out sending the product

HighNsupply website is the best i have found, great product, quick delivery, and dont run away with you money

PLEASE DO NOT ORDER FROM THIS SITE AS YOU WILL BE VERY DISAPPOINTED . Scam scam scam

January 24, 2025
Unprompted review
Rated 1 out of 5 stars

PLEASE READ!

Used these for years, since they first opened, they changed hands in 2020 and all was good up until mid September 2024 where it seems ite changed hands again, but this time into the hands of fraudsters. They've closed all methods of communication purposely, so any issues will be left unanswered. EVERYONE needs to report it to BBB,their banking company and trading standards and have their site and accounts closed down. It's really unfortunate, as the original owners were a great bunch of people, communication was excellent and orders were always received next day. Go elsewhere folks, there are lots of sites that offer these products, who have good customer service and delivery. Moonbarguy, Budmother, Hempire garden are just a few reputable alternatives. UP VOTE MY REVIEW SO ANY PERSPECTIVE "CUSTOMERS" don't make the mistake of buying with them.

October 16, 2024
Unprompted review
Rated 1 out of 5 stars

Looks like I've been scammed

Purchased some small buds today. After paying I got a message to say order received. I went to check the order status later and it says against the order 'payment due' even though the funds have left my account and gone to theirs. NatWest have confirmed this. After reading other reviews it looks like I won't receive anything. IL allow them time to contact me back but NatWest said they can do a scam/fraud claim if no products are received or no money returned. I have had good experiences previously but the last few times delivery has been terrible and communication is almost non existent.

Order 33880W

Update
Received an email today saying the site was back up and running and they have cancelled my order they never sent. They still haven't refunded me either since January. Already been reported again to Action Fraud this morning. Disgusting people

January 16, 2025
Unprompted review
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Rated 1 out of 5 stars

Normally they deliver quickly within a…

Normally they deliver quickly within a few days but I haven't received my order I placed at the beginning of December. K have tried contacting via phone and email etc but phone number claims its closed and to call back and no response from email and now when on site it doesn't even load contact information. I think company has closed but I'm out of pocket. I would not advise anyone to order from here now.

December 16, 2024
Unprompted review
Rated 1 out of 5 stars

Scam scam scam

Scam scam scam, just had emails about a refund we shall see…. Just don’t bother with Liverpool tea company or whoever there going to call themselves

January 13, 2025
Unprompted review
Rated 1 out of 5 stars

Order never arrived

Ordered on the 26th December with so called premium delivery. Never posted. After multiple failed attempts to contact them I have eventually tried to raise a dispute with my credit card. It seems that they have changed the company name to "The Liverpool Tea Company", ran by Joseph Kerr, a number, 07387 985010 is listed for them. I rang this number, someone answered, I said I was looking for anyone from Graded Green and they immediately hung up, now it seems my number is blocked. These people are scammers. AVOID.

December 26, 2024
Unprompted review
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Rated 1 out of 5 stars

£78.38 order placed on 29.19.24 from…

£78.38 order placed on 29.10.24 from Graded Green. Royal mail advised they still waiting for the order TQ495023708GB.

Graded Green email bounces back , which I believe, they have blocked me.

It's been over 2 months now. Safe to say, they've done me dirty

October 29, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered not received AVOID

Ordered 4th January 2025, money taken from my bank however no confirmation to say order shipped. Emailed a few times enquiring however emails bounced back, WhatsApp msg gone unopened. No contact whatsoever. I would avoid. 😡😡😡

January 4, 2025
Unprompted review

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