Julie Harper

Hi Julie,

Thanks for your 5-star review! We are so happy to hear that you had a positive experience with us and appreciate your kind words.

Your satisfaction is our top priority and we are delighted that we were able to meet your expectations.

Dear Julie,

Thank you for taking the time to share your feedback. At Galaxy Holidays, we take all customer concerns with the utmost seriousness, and we sincerely regret to hear about your experience.

We would like to clarify that Galaxy Holidays operates with complete transparency and integrity, and we have strict policies in place to prevent unauthorized transactions. Our team members, including anyone representing themselves as affiliated with our company, are required to adhere to these standards at all times.

Regarding the issues you’ve raised—particularly the unauthorized transactions and the representation by an individual named "Prince"—we are committed to investigating this matter thoroughly. We assure you that this does not reflect our company’s values or practices.

As you’ve mentioned this is currently with the ombudsman, we will fully cooperate with any proceedings to ensure a fair resolution. In the meantime, if you would like to discuss this further or provide additional details to assist our internal review, please don’t hesitate to contact our customer relations team directly at 0203 474 6135.

We deeply value your trust and apologize for any distress this situation has caused. Your feedback helps us uphold the high standards we set for ourselves, and we appreciate the opportunity to address your concerns.

Warm Regards,
Galaxy Holidays

Hi there,

Thank you so much for leaving us a review.

I’m so sorry to hear that an item is missing from your order.

Please reach out to our customer care team directly via email or live chat and we will be happy to assist you further.

Please be advised, that our live chat is available Monday to Friday only.

Kindest regards,

Lovehoney Customer Care

Thank you so much for your lovely feedback. We’re thrilled to hear that Alisa was able to assist you and make things easier for you. It’s great to know that everything has been sorted, and you now have one less thing to worry about.

We’ll be sure to pass on your kind words and star rating to Alisa. If you need anything else, please don’t hesitate to reach out.

Regards,
Alison

Hello, sorry for any inconvenience.To protect your privacy, we suggest you contact our customer service through this link: https://uk.shein.com/robot?page=navigationBar (https://uk.shein.com/robot?page=navigationBar.)Type your question directly in the message box to get an answer or solution.Or you can contact Customer Service by app.Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.Thank you and have a nice day!❤️