Just a bunch of scammers, avoid as pest!
I rented a car from Green Motion in Italy. While the initial deposit was quickly refunded after rental initiation, upon return they tried to claim non-existent damages (such as microscopic windscreen chips and plastic rim scratches). The staff openly admitted their practices, even saying 'customers usually block their cards and we can't do anything' - which was quite revealing of their methods.
Their behavior after return was concerning:
- Unable to specify damage costs on the spot
- Claimed they needed to 'send everything to Rome'
- Threatened to charge my card later with unspecified amounts
- Mentioned checking videos of other customers (which makes no sense for individual damage claims)
I would strongly advise potential customers to avoid this company and stick to well-known rental agencies to avoid such practices.
Reply from Green Motion Italia
Hi Yortz,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear that you were charged for damage as we do appreciate that no one wishes for this to happen to them. Our customer services team are happy to review any damage charges to ensure that all of our procedures were followed correctly and that the charge has been made fairly and is justified. We ask that you contact by emailing us at ics@cs.greenmotion.com for us to investigate the charge for you.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.