Flooring Hut Reviews 798

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its excellence and helpfulness. Consumers appreciate the ease of ordering, detailed information available on the website, and secure payment processes. People also value the prompt and efficient communication, including email confirmations, text messages, and proactive updates regarding delivery. Consumers are particularly pleased with the competitive pricing and the quality of the products. Reviewers highlight the on-time delivery and the helpfulness of the delivery drivers. Customers also appreciate the company's responsiveness in resolving issues and providing knowledgeable advice. Many reviewers express their intention to use the company again for future flooring needs, citing the positive experiences they have had.

Based on these reviews

Rated 5 out of 5 stars

We have just re-carpeted our new home. We bought our beautiful carpet from flooring hut at a really competitive price. We ordered on-line and the website was really easy to use to place our order an... See more

Company replied

Rated 5 out of 5 stars

We ordered some Abingdon carpet which was a great price. We could pick our delivery date and it turned up when expected delivered by a courteous, helpful driver. Excellent service all round.

Company replied

Rated 5 out of 5 stars
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Bought 35 square metres of Abingdon Tweed Evergreen. Freely Delivered on date promised. Extremely helpful lady dealt with order. Absolutely beautiful carpet at an amazing price..... Could n... See more

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Rated 5 out of 5 stars

I needed some Polyflor flooring delivered to IOW quickly. I rang to find out if they delivered, which they did. They also gave me delivery times so I ordered on the Monday and delivery was 2 days late... See more

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Rated 5 out of 5 stars

Fantastic service and quality carpet at a great price. Delivered on time as promised. Well done Flooringhut.co.uk

Company replied

Rated 5 out of 5 stars

We bought our Karndean flooring from here. The service was great. Very competitive on price, delivery was on time and the delivery driver was really polite and friendly too, also offered us advice for... See more

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Rated 5 out of 5 stars

Ordered our engineered wooden floor with Flooring Hut, when my local shop couldn't get. The company responded fast to our one enquiry and the boards came quickly and well packed. It was put down this... See more

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Rated 5 out of 5 stars

An excellent website covering a large range of products. Telephone enquiry dealt with very promptly and effectively. Quick delivery of my order which sadly had been undermeasured from my side by one p... See more

Rated 5 out of 5 stars

Straight forward process for requesting samples and then ordering carpet. Was able to specify the date of delivery and delivery drivers (plural as we ordered carpet and underlay which were delivered s... See more

Rated 5 out of 5 stars

Have dealt with Flooring Hut for the last 4 projects and they go above and beyond to help. They stay in constant contact with the manufacturers to keep us up to date on lead times. Cheves was very hel... See more

Company replied

Rated 5 out of 5 stars

Hi, i just had to leave a review for - - The flooring hut online store. I have ordered tiles forca garage/arcade conversion snd im very happy with the price and quality of the floiring/tiles. P... See more

Rated 5 out of 5 stars

Would highly recommend Flooring Hut. Cheves provided us amazing customer service and went out of her way to help us. Would absolutely return for any future flooring needs. The culture of helpfulness s... See more

Rated 5 out of 5 stars

The service from Flooring hut was fabulous , quality and price great. I am currently housebuilding and the problems with delivery are not uncommon, not by flooring hut they delivered on time and were... See more

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Rated 5 out of 5 stars

Great service from Flooring Hut. Quality products at competitive prices. Prompt delivery by suppliers with items arriving in perfect condition. It's the first time I have used carpet tiles but the end... See more

Rated 5 out of 5 stars

Flooring hut is a great company to shop with, excellent service, best prices I could find. Was after karndean flooring, but at the checkout it prompted me that if I bought ‘ Burrnest Victoria Luxury V... See more

Rated 5 out of 5 stars

Such a helpful company - bought the wrong flooring stupidly (my fault) and they replied immediately advising how to return. Even after buying the right flooring, Flooring Hut were slightly cheaper tha... See more

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Rated 5 out of 5 stars

Very good service. I was having trouble sourcing a particular product, which the manufacturer was not able to supply. I had been let down by another supplier who took my order having assured me they h... See more

Rated 5 out of 5 stars

Flooring Hut were absolutely top notch for customer service. I had a couple of issues which were related to me changing my mind and they were so helpful and worked with me to ensure I got what I need... See more

Rated 5 out of 5 stars

How refreshing. On items like such we are mostly driven by price, FH prices if not the best then close too, what makes them stand apart is their customer service, for one, they answer the phone (which... See more

Rated 5 out of 5 stars

I recently ordered some Polyflor loose lay vinyl plank flooring and even though it was close to Christmas the delivery was completed on the day arranged. Everything arrived as specified, in great cond... See more

Rated 5 out of 5 stars

First time using flooring hut, and I will definitely be using them for any future flooring needs. The website was easy to navigate and purchase what I wanted, the materials turned up when I wanted the... See more

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Rated 5 out of 5 stars

Excellent service...easy to order online and all payments made securely. Emails confirmations of delivery date and time Along with text messages Have used this company at least half a dozen times... See more

Rated 5 out of 5 stars

I needed to match some Karndean LLP and asked for quotes from various companies. FH had the price clearly marked on their website but as most other suppliers reported they were out of stock I ca... See more

Company replied

Rated 5 out of 5 stars

I’ve just taken delivery of my second order from Flooring Hut, and cannot fault the service. Pricing initially led me to order, I had a specific carpet I wanted and it was offered at a good price... See more

Rated 5 out of 5 stars

Writing on behalf of my brother and sister-in-law, who placed order 2000045638 with Flooring Hut and couldn’t be happier with the experience. Jack Williams was especially helpful, his communication w... See more

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Rated 5 out of 5 stars

Searched for Karndean or similar. Price check brought up Flooring Hut. Straightforward website. Delivery as arranged. Product about to be laid.... (but looks fine).

Rated 5 out of 5 stars

Great service. They came down from midlands to deliver. Driver kept me updated with delivery time. Such a nice polite guy. Even put long carpet in garage for me.Highly recommended company

Rated 4 out of 5 stars

We knew exactly the carpet that we wanted so ordered with FlooringHut due to price (no one locally could come anywhere close). Customer service was very good and the carpet arrived in perfect conditio... See more

Rated 5 out of 5 stars

Excellent service from Flooring hut. Very competitive quote. They fitted us in during school half term to help us out. The floor looks amazing. The fitter has done a brilliant job. I would highly... See more

Rated 4 out of 5 stars

I've given 4 stars only because the delivery date originally suggested was missed by a day or so. In terms of the quality of the product my builder was really pleased with how well it laid and I wa... See more

Rated 5 out of 5 stars

Easy to order, well detailed info on website, quick delivery (faster than expected), no problem whatsoever and cheaper than any where else. Very happy with the whole thing.

Rated 5 out of 5 stars

Flooring hut, were very helpful, they were knowledgeable about the products and gave good advice. The vinyl and carpet arrived in good time and I would definitely use them again.

Company replied

Rated 5 out of 5 stars

Bought a box of Karndnean flooring - Website was easy to use, prompt delivery with no issues at all, and price was better than any of my local retailers even with shipping. Highly recommend.

Rated 5 out of 5 stars

Order my carpet online with the help of my fitter, carpet arrived on the date I requested Driver extremely helpful, only suggestion I have would be more communication , as once ordered no further c... See more

Company replied

Rated 4 out of 5 stars

Good company to deal with. Fast dispatch. Only one niggle they sent the wrong colour which we diddnt find out until the carpet fitter arrived but we accepted it.

Company replied

Rated 5 out of 5 stars

Flooring Hut stocked everything I needed for an expensive vinyl flooring project. Best deal I could find, Delivery was exactly as advised and everything in good condition. Delivery driver helpful. Wo... See more

Rated 5 out of 5 stars

Highly recommend! Was let down from another online flooring company and flooring hut checked that my flooring was in stock and it was delivered as promised within 2 days. Excellent communication and c... See more

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Rated 5 out of 5 stars

In a nutshell, I order my vinyl on their website, I pick the day I want it delivered and that's the day it arrives. Communication from both Flooring hut and their couriers is excellent and their pri... See more

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Rated 5 out of 5 stars

Have used flooring hut many times for various size jobs ... Great prices and super service always delivered on time and friendly helpful drivers Keep it up !!!

Company replied

Rated 5 out of 5 stars

Saved a fortune using this company to buy an Abingdon carpet compared to high street prices. Delivery was straight forward.

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Rated 5 out of 5 stars

Always on hand and kept up to date with my orders. Not a single bad experience from these guys in the 2 years I've been using them.

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Rated 5 out of 5 stars

Ordered new engineered wood flooring to match existing floors covering for a new extension. Really good website and excellent communication by Paul throughout the process. Really fast delivery. The de... See more

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Rated 5 out of 5 stars

Order was delivered on time. Price was competitive. The laminate did the job as required. I would be happy to buy again.

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Rated 5 out of 5 stars

Super quick service and product available from stock. Went just as planned thank you

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Rated 4 out of 5 stars
Verified

Found this company on the internet, its website is quite easy to use has a calculator which is very helpful . Ordered the goods, quick delivery very impressed, however there was a problem with a secon... See more

Rated 4 out of 5 stars
Verified

Good price flooring and extras, Had to ask about delivery as I clicked on earliest date which was a Tuesday online ,I called on the Tuesday to see if I could be told an AM or PM delivery but instead... See more

Rated 4 out of 5 stars
Verified

Good service, apart from the fact that part of the delivery didn't arrive on time. However, Flooring Hut put it right immediately by refunding some of my payment so all was well. I would def recommend... See more

Rated 5 out of 5 stars

Needed some vinyl flooring in a hurry as I was let down by a local company, flooring hut had what I needed, and even with delivery charge it was still cheaper. Flooring arrived on time as promised, ve... See more

Rated 5 out of 5 stars

I was a bit sceptical at first as I’d never heard of Flooring Hut but they had the carpet colour I wanted (which no one else seemed to do) and I saw the great reviews, so I thought I’d give them a g... See more

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Company details

  1. Furniture Store

Written by the company

Flooring HUT - We make it EASY to buy great value, high quality flooring online! Our selection of the very best carpets, carpet underlay, vinyl tiles, luxury vinyl flooring, Karndean, Polyflor, laminate flooring and wood flooring - are all available for express delivery to your doorstep.


Contact info

4.9

Excellent

TrustScore 5 out of 5

798 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Excellent service and customer service

Excellent service and customer service, got exactly what I was expecting at less than half the price of going through a carpet company, find a fitter to do the job and save a fortune.

October 14, 2025
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Reply from Flooring Hut

We truly appreciate your amazing feedback! It’s wonderful knowing we met your expectations. Your trust in us inspires our team to keep delivering exceptional service. We look forward to welcoming you back soon.

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Rated 5 out of 5 stars

Excellent prices

Excellent prices, Fast delivery, Helpful and polite.

October 14, 2025
Unprompted review
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Reply from Flooring Hut

Your feedback made our day—thank you for choosing us!

Rated 5 out of 5 stars

Fantastic service and quality carpet at…

Fantastic service and quality carpet at a great price. Delivered on time as promised. Well done Flooringhut.co.uk

July 31, 2025
Unprompted review
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Reply from Flooring Hut

Thank you for your kind review of Flooring Hut. We look forward to being of service to you again in the near future.

Rated 5 out of 5 stars

Beautiful carpet and efficient service

We have just re-carpeted our new home. We bought our beautiful carpet from flooring hut at a really competitive price. We ordered on-line and the website was really easy to use to place our order and to calculate how much carpet we needed. Any queries we had were answered efficiently over the phone. The person we spoke to was really friendly and reassuring. The delivery person was polite, professional, friendly and helpful. I would definitely recommend Flooring Hut and will use them again when it’s time to carpet our hall, stairs and landing. Thank you. 🤩

September 19, 2025
Unprompted review
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Reply from Flooring Hut

We truly appreciate your amazing feedback! It’s wonderful knowing we met your expectations. Your trust in us inspires our team to keep delivering exceptional service. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Excellent service

We ordered some Abingdon carpet which was a great price. We could pick our delivery date and it turned up when expected delivered by a courteous, helpful driver. Excellent service all round.

September 11, 2025
Unprompted review
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Reply from Flooring Hut

Thank you for your fantastic review! Our team works hard to create memorable experiences, and your kind words motivate us. We look forward to serving you again and exceeding expectations.

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Rated 5 out of 5 stars

Quick Delivery

I needed some Polyflor flooring delivered to IOW quickly. I rang to find out if they delivered, which they did. They also gave me delivery times so I ordered on the Monday and delivery was 2 days later. Great product, efficient service and knowledgeable staff. Thanks, the floor looks great.

September 1, 2025
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Reply from Flooring Hut

We greatly appreciate your fantastic review! Thank you for trusting us with your needs. We’re always here to provide you with excellent service and look forward to your next visit.

Rated 5 out of 5 stars

Super quick service and product…

Super quick service and product available from stock. Went just as planned thank you

September 1, 2025
Unprompted review
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Reply from Flooring Hut

Thank you for your fantastic review! Our team works hard to create memorable experiences, and your kind words motivate us. We look forward to serving you again and exceeding expectations.

Rated 5 out of 5 stars

I can’t tell you how good Flooring Hut are

I needed to match some Karndean LLP and asked for quotes from various companies. FH had the price clearly marked on their website but as most other suppliers reported they were out of stock I called FH. A very helpful young lady checked and advised it wasn’t in stock but it could be delivered within about a week but that I had to order online and not over the phone.
I placed my order and gave a preferred delivery day. The same day I received confirmation of order and delivery date. Subsequently, I discovered that Karndean had discontinued this range of flooring and had no remaining stock so I strongly suspected that JH would email or message me to advise they also couldn’t get it.
Today was delivery day and I was still worried I wouldn’t get the order but it arrived early this morning and the third party driver helped me unload into my garage (though he was able to reverse up to the open garage so probably easier than the kerbside delivery promised).
Goodness knows where FH found the stock but I am very grateful.
In summary, FH are an efficient and low cost company with exceptional customer service and I’ll definitely use them again if I need any type of flooring.
WELL DONE FLOORING HUT

September 11, 2025
Unprompted review
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Reply from Flooring Hut

We greatly appreciate your fantastic review! Thank you for trusting us with your needs. We’re always here to provide you with excellent service and look forward to your next visit.

Rated 5 out of 5 stars

Outstanding service

Ordered new engineered wood flooring to match existing floors covering for a new extension. Really good website and excellent communication by Paul throughout the process. Really fast delivery. The delivery driver very cooperative when it came to offloading.

August 27, 2025
Unprompted review
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Reply from Flooring Hut

Thank you so much for your kind words and support! Your satisfaction is our top priority. We look forward to welcoming you back and creating another great experience together.

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Rated 5 out of 5 stars

Excellent Service & Support – Highly Recommended

Writing on behalf of my brother and sister-in-law, who placed order 2000045638 with Flooring Hut and couldn’t be happier with the experience. Jack Williams was especially helpful, his communication was prompt, clear, and efficient throughout, even while coordinating delivery of their Luvanto flooring nearly six weeks after the initial order.
Flooring Hut provided the most competitive quote on the market, and the entire process, from order to delivery was smooth and professional. They’re very satisfied with both the service and the product. Highly recommended

September 15, 2025
Unprompted review
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Reply from Flooring Hut

We’re so happy to hear you had such a positive experience! Thank you for your kind review and for choosing us. We can’t wait to welcome you back again soon.

Rated 5 out of 5 stars

Great service

Always on hand and kept up to date with my orders. Not a single bad experience from these guys in the 2 years I've been using them.

August 22, 2025
Unprompted review
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Reply from Flooring Hut

Thank you so much for your kind words! We're thrilled to hear you've had such a positive experience over the past two years. It's always our goal to keep you updated and make every order smooth — we really appreciate your continued trust.

Rated 5 out of 5 stars

10/10 customer service

There was a slight issue with delivery but a special shout out to Jack who resolved the issue immediately and kept me updated throughout - great customer service!

August 8, 2025
Unprompted review
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Reply from Flooring Hut

We are thrilled you had a great experience—thanks for sharing it!

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Rated 5 out of 5 stars

Order was delivered on time

Order was delivered on time. Price was competitive. The laminate did the job as required. I would be happy to buy again.

August 5, 2025
Unprompted review
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Reply from Flooring Hut

Thanks a ton! Your support helps us keep doing what we love.

Rated 5 out of 5 stars

Great place to do business with.

We bought our Karndean flooring from here. The service was great. Very competitive on price, delivery was on time and the delivery driver was really polite and friendly too, also offered us advice for our next order which we will be placing soon

August 8, 2025
Unprompted review
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Reply from Flooring Hut

We are thrilled you had a great experience—thanks for sharing it!

Rated 5 out of 5 stars

Excellent throughout

Good ordering experience and helpful staff. The delivered carpet meets expectations. Definitely will use Flooring Hut again.

August 1, 2025
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Reply from Flooring Hut

Thanks for the awesome review! We are grateful for your support.

Rated 5 out of 5 stars

I'm in the flooring trade

I'm in the flooring trade , and would recommend this company, great service and good prices

July 18, 2025
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Reply from Flooring Hut

Thanks for being a valued customer! We are always here for you.

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Rated 5 out of 5 stars
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Bought 35 square metres of Abingdon…

Bought 35 square metres of Abingdon Tweed Evergreen. Freely Delivered on date promised.
Extremely helpful lady dealt with order.
Absolutely beautiful carpet at an amazing price.....
Could not be more pleased!
No hesitation whatsoever in recommending this Company, I shall certainly use them again.
Many thanks.

July 28, 2025
Unprompted review
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Reply from Flooring Hut

We are delighted by your review—thank you for the trust and encouragement!

Rated 5 out of 5 stars

Proactive and friendly

Have dealt with Flooring Hut for the last 4 projects and they go above and beyond to help. They stay in constant contact with the manufacturers to keep us up to date on lead times. Cheves was very helpful on the last project. Martin Burke, Contrada Group

June 2, 2025
Unprompted review
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Reply from Flooring Hut

Thank you so much! We truly appreciate your kind words and support.

Rated 5 out of 5 stars

Quality products. Great price

Great value for LVT.
Able to schedule delivery which is a great plus.
Easy to deal with

July 11, 2025
Unprompted review
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Reply from Flooring Hut

We are thrilled you had a great experience—thanks for sharing it!

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