EO Charging Reviews 571

Do not use this company, charger that we bought they will no longer support, totally useless, can't use it anymore, terrible customer service and rip off merchants! Zero customer service, they do not... See more

My EO charger purchased 3 years ago stopped working. There is next to no customer support, no phone number that works and the chat 'help' is no help at all suggesting a contact an electrician, pay hun... See more

“EO stands for Energy Online,” according to their website. But not in real life. My EO Mini Pro EV charger, installed at a cost of over £1000, will be taken Offline, by EO, in November. Which gives l... See more

EO has decided to not just stop supporting my 4 y.o.EV charger but to TURN IT OFF! They say it doesn't match latest legislation. (Although that only applies to new installations.) They have ignored ev... See more

Had installed an EO mini pro several years ago. Support from EDF and Juicenet X stopped after 5 years. Not recommended as my charger now is a dump charger and not a smart one as it sho... See more

Try to connect my EO mini 2 Pro to their EO Smart App without success, many attempts with Android and Apple without any success, going thru all the process connect to EO, reboot, etc ending with fo... See more

I had an EO Mini Pro 2 installed in Sept 2022. 9 months ago I was informed that they are no longer supported this device. They went on to explain that all smart charging functionality will cease and... See more

I've just received a mail from EO saying they're disabling all smart functionality on my car charger which means I can't even set charging times. Anyone can pull into my driveway and just charge thei... See more

Be warned, wish I’d read some reviews before buying an eo charger. Possibly the worst experience I’ve ever had with anything I’ve ever bought. There customer support can’t or won’t help. Login details... See more

EO have discontinued my charger, turning it into a 'dumb' power point after less than 3 years of ownership. To make it worse, they are refusing to help me unlock it to remove schedules from the device... See more

Purchased and installed Mini Pro 2 less than 3 years ago. App was already full of issues and bugs, charger works well. Today, email sent by EO informs that Mini Pro 2 is no longer supported and app wi... See more

Purchased my EO Mini Pro 2 in July 2022, and recently found out it's "smart" functionality will be turned off come November this year. I paid around £600 to have this charger purchased and installed... See more

Totally rubbish!! Customer service is non existent. You have to jump through several hoops before you get any sort of answer. Took six weeks to get an answer to an email. Now they are disabling the sm... See more

Rude. Tried to ask a question in live chat and they just said it's in the FAQ and ditched me without giving me a chance to explain why the faq didn't answer my question. Also really annoyed they are j... See more

EO have removed support for their EO Mini Pro 2 just because it doesn't suit them to provide support. This company does not care about its customers. Avoid!!!

EO are removing a load of features of my charger after circa three and a half years of owning it, citing updated UK regulations. I’m not convinced. I wouldn’t buy EO again due to poor support here. I... See more

Consistently poor customer service over the 4 years I have used one of their chargers. Support tickets require multiple chasers. Decision from 7th July to disable all smart features due to 'regulation... See more

EO have decided to discontinue support for the charger I purchased only 3 years ago. They are using false information and hiding behind the new smart charger regulations knowing full well that... See more

They deprecated their chargers out of the blue because some obscure UK law. UK isn't even in EU anymore and I don't know why I should care, but the larger problem is that they turned a somewhat nicely... See more

Purchased an EO Mini Pro 2 about 2 years ago (product about 3 years old) and company recently sent an email notifying that the charger and the app would no longer be supported as of 30 November 2025... See more

Received an email today to inform me that my EO Mini Pro 2, which is less than 4 years old, will no longer be supported after November and the app will cease to function. Supposedly the charger i... See more

Purchased a smart charger with extra paid solar option dec 2020 and it’s now been discontinued, so effectively will have to replace after only a few years use. Others are in the same position after... See more

As others have stated here, this company has made my home charger "dumb" after only 5 years of use. These charge points are an expensive purchase and are part of a home electrical installation. What o... See more

EO have been a shambles since my original purchase. Support has always been difficult to engage, the app has been full of bugs. But today’s announcement takes the biscuit, removing all functionality f... See more

Horrendous just been sent enail saying app will stop and basically any faults with it won't be repaired, (So matter of fact and we don't care attitude) I have had one stop working already which they... See more

Bricked in less than 5 years! emailed 7th July to be told EO were deliberately bricking my smart charger. The claimed reasons are not truthful. The regulations apply to NEW installations, not e... See more

Mini pro 3 is absolutely hopeless stuck in boot up mode (white LED) tried everything the app suggests including changing wifi settings etc still nothing?! Customer service number is now online and sen... See more

Another voice added to the chorus regarding my EO Mini charger turning dumb in November. Incredibly poor from them, awful customer service regarding it. If they truly cared then when is the discounted... See more

I’ve just received an email from EO confirming they’re disabling all smart functionality on my home charger – effectively rendering it unusable in several key ways. From November, anyone can wa... See more

Just been told a charger I bought in January 2023 doesn't comply with the UK Smart Charging Regulations that came into force in June 2022. All Smart functionality is to be disabled by EO, resulting i... See more

Today my wife has received a email from Eo telling us that our 3 year old mini pro 2 will no longer be a smart charger and will also lose the app control. How is this even legal when people have paid... See more

Won’t use EO again. The app was never improved and was woefully inadequate. I purchased a smart charger as recommended by Octopus Energy for my EV as I had solar - could make use of the excess electro... See more

Truly appalling customer service. EO have decided a brick a 4 year old product. Online support is maliciously useless. Calling the support line for this appalling company gives a poorly recorded v... See more

Bought a charger from the company 5 years ago. Worked fine at the beginig and it has a very nice design. Now, because it is too old, all the smart features of the device have been disconnected and i... See more

Like so many others here, I discovered that my EO MiniPro 2 will no longer schedule charging from November 2025. I bought it in 2021 and USED UP my one-time government grant to get it installed. Sinc... See more

Having been notified that our EO Mini Pro2 charger would no longer be supported by their smart services, we were asked to contact them about what steps we need to take next. I was directed to a web... See more

Your charger is working fine? Too bad, its old. We need more money. We disable the online features so you buy a new model. Everyone affected, search openeo on github. 10 minute job to remove their... See more

Do not buy from this company. They are discontinuing a charger and not supporting it only 3 years after purchase. We now have to replace it at a cost of £900.00. The support has been terrible and the... See more

I bought the EO Mini Pro2 in September 2022. I now have been told as this does not meet UK regulations set out in June 2022 that they will discontinue the app which means not only will I no... See more

Remove key features after a few years forcing you to buy a new one. Avoid if you want your charge to last more than a couple of years

Appalling response to issues. From Live Support: EO Mini Pro 2 EM17392 - Case Ref: 00076210 [ thread::NeCM4VavBfSawsVFCjuz1gg:: ] - raised 17 March, charge cutting off repeatedly. Subsequent contact... See more

EO Pro Mini 2 home charger installed 4 years ago. Regularly 'trips out' when its meant to be charging on the cheap electric tarrif overnight, meaning car is uncharged and disrupting our travel pla... See more

Wow. Paid loads for a home EV charger only to find out they can just walk away and withdraw support. Would not touch this company again with a bargepole. Besides the ropey App for controls and an... See more

I really hope EOCharging goes ‘bang’ for the greed that they are feeding there too brasses with. After only a few years my ‘future proof’ charger is not worth the screws it is drilling into the w... See more

Charger 2 years old. EO have to decided withdraw all support and smart features from November. Be prepared for similar tactics on there other chargers. Not an honorable company to deal with.

Please read the reviews below! As others have written, EO is effectively discontinuing the EO Mini Pro 2 from Nov ‘25. Rather than offer anything constructive such as an incentivised upgrade or... See more

Not quite sure why the negative reviews of EO. I had an issue with my charger and Andrew W at EO had it replaced by Sean on the Thursday following the Saturday that I'd sent my initial email.... See more