Jim

500L of oil was delivered to my property in error. Ordinarily this would be great, but my tank has long been disconnected, as I have had a heat pump fitted. I understand oil shouldn’t be delivered to disconnected tanks. Now I have a tank full of oil I need to get rid of before I can dispose of the tank. After multiple calls over a number of months, and promises of call backs, they have just told me I need to speak to the supplier direct. When I asked for contact details they told me they did not have any (email or phone). Which feels pretty incredible when you consider that Boiler Juice must regularly speak to the supplier to arrange oil deliveries.

EO are removing a load of features of my charger after circa three and a half years of owning it, citing updated UK regulations. I’m not convinced. I wouldn’t buy EO again due to poor support here. I expect a charger to remain fully featured for longer than I’ve owned this one. Losing the ability to set the charger to charge at the cheaper overnight rates rate is a key feature, and not something I expect to have disabled owing to updated UK regulations.