Elegous Reviews 213

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that they often meet or exceed expectations. Many reviewers highlight the remarkable similarity between the items and their authentic counterparts. Consumers also rave about the outstanding customer service provided, with representatives like Rory and Liz being frequently mentioned for their attentiveness, professionalism, and helpfulness throughout the entire purchasing and delivery process. People appreciate the regular updates and proactive communication regarding their orders, which contributes to a sense of trust and satisfaction. Furthermore, the delivery service is efficient, with orders often arriving sooner than expected.

Based on these reviews

Rated 5 out of 5 stars

I took a chance on Eloquous because they reached out to me knowing I was looking at a Gucci bag. They answered my questions. The bag I got is actually better than expected. It's gorgeous, well made,... See more

Company replied

Rated 5 out of 5 stars

I took a chance on a company I never had ordered from but had like their selection of items. I ordered and received exactly what I hoped for within 3 weeks. the ordering process was soooo easy and t... See more

Company replied

Rated 5 out of 5 stars

I can’t remember how I initially found Elegous, but I’m so glad I did! I was unsure whether it was a trustworthy site, but after reading many positive reviews I decided to make a purchase for a YSL ba... See more

Company replied

Rated 5 out of 5 stars

First and foremost, the bag (LV Artsy MM) is fabulous. The body is soft and supple, the finishes (leather trim and handle, metal pieces) are very well made, and the overall look is outstanding. A fai... See more

Company replied

Rated 4 out of 5 stars

I would say generally you will like what you purchase. It was exactly 21 days from ordering to being delivered. I purchased the black and gold quilted Chanel bags. A friend of mine has the exact same... See more

Company replied

Rated 4 out of 5 stars

Found Elegous on either Facebook or Instagram can't remember which, but I’m so glad I did! I was unsure whether it was a trustworthy site, but after reading many positive reviews I decided to make a p... See more

Company replied

Rated 5 out of 5 stars

Skeptical at first not only about quality but by receiving it by a special date. Customer service was professional and assured me it would arrive in time and stayed in touch. In fact it arrived days e... See more

Company replied

Rated 5 out of 5 stars

From the beginning this company handle me like I was VIP. Their customer service support from purchase to delivery multiple touch points to ensure I was well i formed of where my Gucci bag was! Might... See more

Company replied

Rated 5 out of 5 stars

Absolutely love my purchase with Elegous!!! Bag is beautiful in pristine condition, packaging was incredibly received in perfect care and condition!!! Do not hesitate to purchase from this company!!!... See more

Company replied

Rated 5 out of 5 stars

I had the best experience at this site. Personalized customer service and an exceptional product. I will most definitely shop here again and recommend it to my friends and family. If you’re thinking a... See more

Company replied

Rated 5 out of 5 stars

I ordered two bags from this store and they did NOT disappoint!!! I will definitely purchase from them in the future. The quality and professionalism is top-notch. If you are on the fence about using... See more

Company replied

Rated 5 out of 5 stars

Great quality and excellent service!! I ordered my bag at the beginning of the tariff debacle which delayed shipping. I reached out to the customer service team, and they kept me informed every step... See more

Company replied

Rated 5 out of 5 stars

I’ve had such a great experience ordering from this site. At first, I was unsure when I first heard of this site, because there’s a lot of scams out there, but I did my research and saw these great... See more

Company replied

Rated 5 out of 5 stars

Thank you for my gorgeous purses, sunglasses and everything I’ve ordered from you. Rory is so professional and has exceeded his customer service skills. He is very professional and attentive. Pays... See more

Company replied

Rated 5 out of 5 stars

Great communication, helpful and responsive customer service, and the bag is fantastic. I'm very pleased to have found this source.

Company replied

Rated 5 out of 5 stars

I am always skeptical about purchasing things like this online. I bargained and couldn’t be more happy. The bag is wonderful the shoes a great and fit perfectly. And Liz! Liz is so kind and helpful. S... See more

Company replied

Rated 5 out of 5 stars

I purchased a Gucci Ophidia floral tote bag which was diffuse to find outside of the preloved market. Bag is pretty, great quality. Shipping was great I was kept updated as to the progress and was del... See more

Company replied

Rated 5 out of 5 stars

Bags are both amazing and customer service is even more amazing. The lock that comes with my bag wasn’t anywhere to be found, I thought I threw it away or so I thought. It was inside the pocket of th... See more

Company replied

Rated 5 out of 5 stars

I previously wrote a negative review, because when I first received my bag, the one clasp did not work. I reached out to Elegous, and immediately got a text from Rory. With her help I was able to get... See more

Company replied

Rated 5 out of 5 stars

I loved the way Rory kept me posted on what is going on with the whole process of packaging and shipping of my order. My channel purse is as expected, beautiful and chic. Will definitely order again.... See more

Company replied

Rated 5 out of 5 stars

I’m very happy with my purchase! The bag is of excellent quality and exceeded my expectations. The customer service was outstanding — I was informed at every step of the delivery process, and they wer... See more

Company replied

Rated 5 out of 5 stars

Well... first off let me just say... Rory & the whole team are Absolutely Awesome!!! They have been so Professional.. Kind & Responsive.. **** the bags that I've ordered are beautiful!! Will be order... See more

Company replied

Rated 5 out of 5 stars

Love my Channel bag, beautiful! My Louis Vuitton was bigger than I expected the picture made the purse look smaller. I love the style but would like a smaller version. Love the verity and I will buy m... See more

Company replied

Rated 5 out of 5 stars

I LOVED everything about this luxury experience. My LV bag exceeded my expectations and I am ready to purchase my next bag. Customer service was top notch. I'm still in awe of how nice the bags are... See more

Company replied

Rated 5 out of 5 stars

The contact with your company was awesome! I was expecting to receive my bag a month from my order but got it very quick. The bag was absolutely perfect. Very nice leather, the hardware doesn’t feel o... See more

Company replied

Rated 4 out of 5 stars

I initially came across a recommendation for the company on a Reddit post. I’ve purchased other luxury replica purses from other sites and have several authentic bags, mostly LV’s. Although the first... See more

Company replied

Rated 5 out of 5 stars

I’m so happy with my purchase. The bag is beautiful and was neatly packed shipping was very quick and Customer Service is top-notch.

Company replied

Rated 5 out of 5 stars

I received my Gucci Queen Margaret bag today and she is perfect. The packaging was amazing and kept her protected and safe all the way to me. If I had anything negative to say it would be that she too... See more

Company replied

Rated 4 out of 5 stars

I like the material of the bag but doesn’t like the gold metal handle because it’s look kinna grassy looking “too yellow “ I can tell it’s look fake

Company replied

Rated 5 out of 5 stars

The very best customer service. Immediately addressed any concerns I had and provided continuous detailed updates. Bag is beautiful, arrived very well packaged. Will definitely order again. Thank you.... See more

Company replied

Rated 5 out of 5 stars

The Channel purse is lovely and looks just like the picture. I’m very pleased with it. The customer service is amazing is excellent! I recommend this company highly.

Company replied

Rated 4 out of 5 stars

The purse is beautiful, must smaller than expected, but customer service and product are great

Company replied

Rated 5 out of 5 stars

I was very impressed with the excellent service from Rory with Elegous. It’s probably the best customer service I have ever received. I am very happy with my new Saint Laurent bag. I plan to purchase... See more

Company replied

Rated 5 out of 5 stars

For my first purchase with Elegous, I was very happy and impressed with their service and the quality of the product. The follow up and customer service was excellent I give you an A+ Thank you Re... See more

Company replied

Rated 5 out of 5 stars

I was very pleasr with my bag, the packaging was second to none, the service was good customer service kept me updated to when my purcgase would be. Here

Company replied

Rated 5 out of 5 stars

Nice selection. Decent price and quality. Great communication and updates on order status. Will order again

Company replied

Rated 5 out of 5 stars

Very prompt and polite customer service and the bag is gorgeous. I’m telling all my friends to order from Elegeous too!!

Company replied

Rated 5 out of 5 stars

Love my new bag and will definitely be ordering more, great quality and packaging was beautiful.

Company replied

Rated 5 out of 5 stars

Came fast...tracking was always updated and communicated very well ....love my purse

Company replied

Rated 5 out of 5 stars

Great experience good service and I got the package way before I think I would

Company replied

Rated 5 out of 5 stars

Great customer service! Very responsive and supportive throughout entire process .

Company replied

Rated 5 out of 5 stars

I received my Red Saint Laurent purse today, I absolutely love it!! It’s beautiful, really nice quality!!! Plus I ordered, they processed, shipped and I received within 7 days !!! Incredible!!! Rory w... See more

Company replied

We perform checks on reviews


Company details

  1. Bag Shop

Written by the company

At Elegous, we believe fashion should be accessible to all. We offer high-quality products at the most competitive prices, always putting our customers first. Our goal is to become the most trusted provider of premium fashion, delivering excellence with every purchase.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

213 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

I am happy with my new bags

I am happy with my new bags. They are super cute and very stylish. The ordering and delivery were painless. Very professional company, and I will order from them again. Quality products!

October 20, 2025
Unprompted review
Elegous logo

Reply from Elegous

Thank you so much for your wonderful feedback! 🥰 We’re so glad to hear that you love your new bags and had such a smooth shopping experience with us.
Your kind words mean a lot, we’ll keep bringing you more beautiful, high-quality pieces and look forward to serving you again soon

Advertisement
Rated 5 out of 5 stars

I loved my bag

I loved my bag, great quality and I don’t wait long to have it at home in perfectly conditions!!

October 16, 2025
Unprompted review
Elegous logo

Reply from Elegous

Hello Ms. Catalina Reyes, Thank you so much for leaving a 5-star review for Elegous! 🌟 We’re truly happy to hear that you love your new bag. Enjoy it and always stay stylish and fabulous!

Rated 5 out of 5 stars

I love my purses

I love my purses ! Well made and beautiful! Thank you ! I will purchase more as gifts !

October 19, 2025
Unprompted review
Elegous logo

Reply from Elegous

Hi Ms. Brenda Young, Thank you so much for your kind words! 💛 We’re so happy that you chose Elegous for your purchase and had such a great experience with us.
Enjoy your new bag and we hope to serve you again soon, especially since we’ve just prepared a beautiful holiday collection that’s perfect for gifting! 🎁

Rated 1 out of 5 stars

What came to me was NOT like the…

What came to me was NOT like the picture online. The leather on the bag looks smooth with extremely faint "symbols/brand". One can NOT see the "symbols/brand" unless you strain to see...NOT like it was pictured. No instructions how to return. I was so excited that it was finally being delivered only to be sad & disappointed.

October 14, 2025
Unprompted review
Elegous logo

Reply from Elegous

Hello there,
First of all, I sincerely apologize for the unpleasant experience you had with this order. This is truly something we never want our customers to go through.
Please rest assured that I’m here to protect your rights and make sure you’re fully satisfied.

We weren’t able to locate your order information based on this review alone. Could you please share your order number or the email address you used to place the order? This will help us review your case right away and provide the best possible solution.

Our team is fully committed to resolving this quickly - including a replacement or return if needed.
You can also reach us directly at: (209) 330-8688 or Support@elegous.shop

Please give us the opportunity to make this right for you.

Rated 4 out of 5 stars

The purse is beautiful

The purse is beautiful, must smaller than expected, but customer service and product are great

October 16, 2025
Unprompted review
Elegous logo

Reply from Elegous

Hello, thank you so much for trusting Elegous with your purchase! We’re truly happy to hear that you’re satisfied with our product and customer service 🫶
Regarding the sizing issue, to give you an even better shopping experience next time, you can reach out to our support team - we’ll be happy to help you choose the most accurate and suitable size.
We look forward to the opportunity to serve you again!

Advertisement
Rated 5 out of 5 stars

Fabulous replica

Great communication, helpful and responsive customer service, and the bag is fantastic. I'm very pleased to have found this source.

October 1, 2025
Unprompted review
Elegous logo

Reply from Elegous

Hello Ms. Jennifer,
Thank you so much for your wonderful 5-star review! 🌟 We’re truly happy to hear that you had such a great shopping experience with Elegous.
We’ll keep updating new products and improving our quality and service. so we hope to see you again soon to find more beautiful pieces for your collection.

Rated 5 out of 5 stars

Love my bag

Love my bag. Awesome service with fast shipping.

October 15, 2025
Unprompted review
Elegous logo

Reply from Elegous

Hello Ms. Teresa, your kind words truly made my day 🥰 Enjoy your beautiful bag, and we’ll be here whenever you’re ready for your next shopping moment ✨ Thank you so much for your trust and support!

Rated 5 out of 5 stars

Great customer service

Great customer service! Very responsive and supportive throughout entire process .

October 15, 2025
Unprompted review
Elegous logo

Reply from Elegous

Hello, thank you so much for choosing to shop with Elegous! 🫶
I’m really happy to hear that you had a great experience. Enjoy your new bag, and I truly look forward to assisting you again in the future

Rated 5 out of 5 stars

Extremely happy!

I took a chance on Eloquous because they reached out to me knowing I was looking at a Gucci bag. They answered my questions. The bag I got is actually better than expected. It's gorgeous, well made, sturdy. I'll be buying more in the future. Why waste thousands when there's Eloquois?

October 16, 2025
Unprompted review
Elegous logo

Reply from Elegous

Thank you so much for your wonderful feedback! 🥰
We’re truly happy to hear that you love the bag and had a great shopping experience with Elegous. Knowing that the product was “even better than expected” means the world to us
We’ll keep bringing more beautiful, high-quality pieces your way - and we can’t wait to assist you again in the future.

Advertisement
Rated 5 out of 5 stars

Wonderful service

Wonderful service, wonderful quality, fast shipping. And an amazing selection of goods.

October 9, 2025
Unprompted review
Elegous logo

Reply from Elegous

Hi Ms. Alexandra, thank you so much for your lovely feedback! Hearing this from our customers is what keeps us inspired every day. Hope to see you again soon! 🌷

Rated 5 out of 5 stars

Nice selection

Nice selection. Decent price and quality. Great communication and updates on order status. Will order again

September 10, 2025
Unprompted review
Elegous logo

Reply from Elegous

Hi Ms. Asta, We truly appreciate your wonderful feedback! It’s great to hear you’re satisfied with both the quality and service. Can’t wait to serve you again soon! 💖

Rated 5 out of 5 stars

Absolutely love my purchase with…

Absolutely love my purchase with Elegous!!! Bag is beautiful in pristine condition, packaging was incredibly received in perfect care and condition!!! Do not hesitate to purchase from this company!!! Thank you Elegous❤️

October 6, 2025
Unprompted review
Elegous logo

Reply from Elegous

Hi Ms. Lisa, thank you so much for your wonderful review of Elegous! We’re truly happy to know you had a great shopping experience and are enjoying your new bag. We look forward to serving you again soon! ❤️❤️❤️

Rated 5 out of 5 stars

I’m very happy with my purchase,love…

I’m very happy with my purchase,love the bag❤️

August 22, 2025
Unprompted review
Elegous logo

Reply from Elegous

Thank you so much for your lovely feedback!
We’re truly happy to know that you love your bag, that means the world to us! ✨
Hope it becomes your favorite companion for many beautiful moments ahead.
We can’t wait to see you again in our upcoming collections!

Advertisement
Rated 5 out of 5 stars

I’m so happy with my purchase

I’m so happy with my purchase. The bag is beautiful and was neatly packed shipping was very quick and Customer Service is top-notch.

October 2, 2025
Unprompted review
Elegous logo

Reply from Elegous

Hi Ms. Cophia Knick, hearing that you’re this happy absolutely makes our day! We’re so glad you loved the bag and your shopping experience with Elegous. Hope your new piece brings you lots of style and joy, see you again soon!

Rated 5 out of 5 stars

The bag is perfect I love it

The bag is perfect I love it

October 1, 2025
Unprompted review
Elegous logo

Reply from Elegous

Hi Ms. Laura Modica, we're so happy to hear that you love your new bags, that’s the best news for us!
We’ll keep updating with new arrivals, and we hope to see you back soon! ✨ Thank you so much!

Rated 5 out of 5 stars

Love my new bag and will definitely be…

Love my new bag and will definitely be ordering more, great quality and packaging was beautiful.

September 30, 2025
Unprompted review
Elegous logo

Reply from Elegous

Hi Ms. Bobbie Johnson, thank you for choosing Elegous! 💕 We’re so happy to know you’re loving your new bag, that truly means a lot to us. Don’t forget to drop by Elegous again when you’re ready for some new pieces! 💖

Rated 5 out of 5 stars

Shipping was fast belt is perfect!

Shipping was fast belt is perfect!

July 10, 2025
Unprompted review
Elegous logo

Reply from Elegous

Hi Ms. Angela Peterson, thank you so much for the ⭐️⭐️⭐️⭐️⭐️ review! We're so happy to hear you love your Elegous purchase and can’t wait to have you shop with us again soon!

Advertisement
Rated 5 out of 5 stars

Great experience good service and I got…

Great experience good service and I got the package way before I think I would

September 30, 2025
Unprompted review
Elegous logo

Reply from Elegous

Hello Ms. Jerome Caine, thank you for shopping with Elegous and for leaving such a positive review. It truly makes us very happy. We will continue to improve, and we sincerely look forward to welcoming you back whenever you need a new item for the coming season!

Rated 5 out of 5 stars

I love the personal texting giving…

I love the personal texting giving updates about your order.

September 29, 2025
Unprompted review
Elegous logo

Reply from Elegous

Hello Ms. Richardson, thank you for your 5-star review. We’re so glad to know you had a great shopping experience and are satisfied with our service. We truly look forward to serving you again soon

Rated 4 out of 5 stars

I would purchase again

I would say generally you will like what you purchase. It was exactly 21 days from ordering to being delivered. I purchased the black and gold quilted Chanel bags. A friend of mine has the exact same bag but genuine,so I was able to compare. The bag is lighter than the real Chanel does not have a leather smell, and the real Chanel chains are much more elegant but close if I was being extremely picky and scrutinizing. I did not buy this because of the name but because of the look and in general was happy with the purchase. Tracking is not great but you can email the company and they will let you know where your items are.

September 25, 2025
Unprompted review
Elegous logo

Reply from Elegous

Hello Ms. Tammy, thank you so much for your detailed review, it truly helps us improve.
We will take note of your feedback regarding delivery time, the chain, and the material of the bag, so we can bring an even more 'auth' shopping experience. In addition, providing tracking information will definitely be handled more carefully and proactively for our customers. We hope that on your next visit, you’ll be even more satisfied with your purchase at Elegous.
Once again, thank you very much

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look