EECU Credit Union Reviews 1,776

Employees like Abby are a perfect example of everything that is right about EECU. She is professional and yet friendly. She really listens and offers practical solutions. Please let her know how muc... See more

Great customer service by Stephanie Curry, Financial Mgr, Weatherford Branch; and by Jovita Piedra, Ft Worth Branch, Loan Specialist. Stephanie Curry was very kind and assisted me with changing all m... See more

I had a really bad experience with Honda Financial for my car loan and so i turned to EECU and they were able to refinance my car with excellent customer service in a little less than 48 hrs. There is... See more

EECU was super helpful as a first time buyer car loan. They answered all my questions in a timely manner. The process seemed like a daunting task, however EECU made this as seamless as possible.

EECU was very thorough during the whole process of a plan for a line of credit home improvement loan. Their tools used in the process, made it extremely easy. If you had a computer to upload all of th... See more

EECU has always been a great financial company for us. All of the times our account information was stolen or leaked, EECU either caught it within hours or responded as soon as we contacted them. We... See more

The agent's and team's- Openness to hear our desires and concerns and then to reflect them within the loan terms and conditions. Their graciousness of patience and well paced prompting for the stage... See more

Alicia made my auto refinancing a seamless process. She did the legwork and I just had to provide a few pieces of information. The transaction was completed within 72 hours and I'm so thankful for the... See more

GAP Insurance The EECU representative who assisted me with my loan application consistently kept forgetting that I had informed her that I wanted GAP insurance; but I did not want it included in the... See more

The whole experience with refinancing with EECU was a super easy process. Rachel was 100% confident answering every question i had. She acted swiftly and went above and beyond just to make sure everyt... See more

We have been banking with EECU for over 12 years and have enjoyed our experience every time we walk into a branch as well as the mobile banking app. We recently applied for an auto loan which was a sm... See more

There was a line upon arrival. Thinking I was going to have to wait a while another association step up and assisted me & I told her I was at lunch she coordinated my business fast & efficiently. Als... See more

Vita and Ivette did an excellent job processing my car loan efficiently and professional. Very friendly and made me feel comfortable. Went above and beyond offering me a snack and water. Great custome... See more

EECU employee provided great customer service during the purchasing process for a car. We were on a 3 way call with the auto dealer to get payment processed via auto loan with EECU. Although, the call... See more

Yeah i was waiting to drop my review because this kind of thing we need to support the community

I came in to take care of several banking issues and was helped by Alexis, She was very kind and patient which was a pleasant surprise!! I have been under a tremendous amount of stress these last few... See more

Completed an auto refinance and the process was super simple and quick. It was so convenient to be able to do everything online and have the note show up on my mobile app the very same day! Mel reache... See more

I made an appointment at a certain time and i had been waiting for about an hour for someone to show up for my appointment, finally I saw a lady in the lobby and I asked her if she could help me. She... See more

My exchange with the agent was a "no holds barred" positive experience! From the initial inquiry to the approval everything was, well, positive! I was kept informed from start to finish, everything wa... See more

Been a customer with EECU for a few years and have always had a great experience with their loan process. Quick no stress application process and approval within hours. They are very competitive with... See more

As a member since the late 90s their services and financing have been good and consistent. Recent auto financing timelines are less than desirable. What is the purpose of the online pre-approval pr... See more

my agent ms Floyd was so wonderful she did a great job we need more like her customer service is so important to me keep her im a customer for life

I got a Heloc Loan and the process was taken care with no problem. Then opened a Checking account at HEB Plano location and the lady did a very good job of helping me get it easily.

We took a cashier check to EECU. We told the bank teller that we wanted to divide it into two parts, A and B. A was deposited for one year, and B was deposited for half a year. But that night, we w... See more

Loan officer checked with me several times throughout the week to make sure I had what I needed and understood everything. Great job of being there for me.

I appreciate how quick and easy it was to apply and fill out paperwork. The staff is knowledgeable and friendly, and my personal loan money was in my account within a couple of business days after app... See more

Every single person I have interacted with has been friendly helpful and fast! Every time

Transaction was easy quick , precise, and loan officers very good, polite and helpful. Everything worked flawless.

Made it easy to reinvest my CD money that I transferred from another credit union

Yvette Molina was very pleasant. She was patient and friendly. All of our questions were answered. Very knowledgeable!

Morgan was excellent in helping me refinance my vehicle. She was very helpful and made it fast and easy.

Awesome experience!!That’s why I keep financing my vehicles through EECU Credit Union.

Great service and happy to assist when call was received.

It is so batter I am empress

Fast easy and it lowered my payment

Got one credit here and overall I like it. Just fill in some of my information and after 2 or 3 days I got mail that my credit is ready, and then I just waited for one more day and got my money on car... See more

As far as customer service, I have never had better. I absolutely love the caring employees and the level of communication. The only item I would like to see improvement on is the technology of the... See more

i cant remember how many years i have been with them, but they are conveniently located and has helped me through the years with loans. i plan on staying with them for a long time. if they matched oth... See more

I have no problems or issues with EECU. They have always been very helpful and prompt with any questions or help I’ve needed, financially or otherwise. The mobile app is great, always works fine. If y... See more

EECU has been great to work with over the last several years. My only issue was that when looking for an auto loan recently I went to EECU and got a decent rate, but by shopping around was able to b... See more

The EECU Representatives that support us have been "EXCELLENT"! If they don't know, they find out ASAP, and return to us with the needed information. Their expertise in their area of business is grea... See more

Credit Union people are great however the app leaves something to be desired at times. Still can’t figure out how to add another back, I’m trying to move money from them to EECU and don’t see options... See more

I kept receiving emails about refinancing my auto loan at a lower interest rate. When I called, I was told that EECU didn't refinance in house loans. However, I received an email again and this time i... See more

The loan process was quick and easy and required little effort on my part. The only negative was that I was texted daily about EECU auto loans even after I had initiated the loan process.

This was a good experience in the fact that it was easy to use. It's been a couple of days and I don't remember any difficulties. I don't use the online service much but this was easy to get the... See more