United Kingdom
Review of Edgard & Cooper
Delivered promptly and most importantly, our dog Rosie loves it
Reply from Edgard & Cooper
Hi Sally,
Thanks so much for your lovely review! We're happy to hear the delivery was prompt — and even happier to know that Rosie loves the food! 🐶💚
Give her a cuddle from us, and thanks again for choosing Edgard & Cooper!
Tailwags & purrs 🐶🐱
Joel from Edgard & Cooper
Review of Next
I hate the fact that you can’t just pay for the items. I often buy else wear because of this.
Reply from Next
We understand your frustration with the payment process. We appreciate your feedback and will take it into consideration as we continue to improve our services.
Review of Dunster House Ltd.
Super quality shed. Was very tricky to build but looks amazing once completed.
Reply from Dunster House Ltd.
Good afternoon Sally,
Thank you for leaving a 5-star review. It's great to hear that you are pleased with your purchase from Dunster House, despite any difficulties with the build. We hope the shed will be enjoyed for many years to come.
We would really love to see some pictures of your Dunster House Shed that we can use on our website and on our social media pages. If you have any photos that you would like to share with us, please send them to us via email to marketing@dunsterhouse.co.uk.
Kind regards
Dunster House Team
Review of Fashion Eyewear
Review of Trustpilot
I don’t trust you, I’ve been asked to respond to their comments and asked for ref no. I have no idea where this no is. Why is it not at the top of the review. I can imagine how many people won’t even bother to continue as it’s so time consuming and when you know the company isn’t going to do anything about your situation why would you waste your precious time trying make them see how absolutely ridiculous it’s been dealing with a company. It just doesn’t work for the consumer and works perfectly for the trader. I’ve had an email from you saying that my review will be taken down unless I respond but it’s not made simple to do.
Reply from Trustpilot
Hi Sally,
Thanks for sharing this with us.
I went looking into our files and based on this user account I couldn't find that our Content Integrity Team has reached out to you. So this makes me wonder if you maybe received the email that is related to the Find-Reviewer tool.
A company can use this when they, for example, don't immediately recognize the customer. They can also use this if they wish to resolve the problem and need additional information to assist in the best possible way. When a company uses this feature, you'll receive an email from Trustpilot with a link to provide more information. This link is valid for 3 days. It's up to you whether you wish to share these details with the company, and you're in your free right to not share any information or use time on this, if it's to difficult to find the reference number for your order by the company. The information given via the link won't become available to our Content Integrity Team or Trustpilot. It's only for a company to determine who the person is and to help further.
So if you don't respond to that email, this doesn't mean we would move your review offline.
We never take reviews offline, unless they're against the guidelines. Should a company flag a review, you'll receive an email with further instructions, where you don't need to provide information via a link. Furthermore a company cannot force you or us to delete a review. We prioritize people's genuine feedback. That is why we don't moderate reviews before they are posted or let companies pay to remove reviews. We apply the same rules and processes equally across our community and treat everyone the same.
If you've any questions, or want us to have a second look at the email you have received to clarify what this is about, please don't hesitate to contact us: https://support.trustpilot.com/hc/en-us/requests/new
Kind regards,
Sacha - Trustpilot
Review of Moda Furnishings
Absolutely shocking customer service from delivery delays to selling outdoor furniture that isn’t waterproof! That’s right in the small print it says cushions aren’t waterproof so your expected to take your cushions in every time it rains. Absolutely unsuitable for the UK market. Every time you put a negative comment on their pages, they get deleted. Never trust a company that doesn’t have a few controversial comments. I spent over £6000 on furniture that has basically had all the inners disintegrate.
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Please note this furniture has not been left out all year and I have photographic evidence that it’s brought in for winter. That’s why I found the cushions falling apart. I was bringing them in to wash them, ready to put the cover over them.
My parents however have a set that they leave out all year and the same hasn’t happened to theirs. I was making a comparison and never have I said they’ve been left out over winter. I was asked if they’d been left out over night to which I replied yes.
Why would anyone buy furniture that isn’t waterproof for outdoors in the UK? It’s not fit for purpose.
It’s obviously not clearly labelled but hidden in the small print. No transparency at all! So apparently if you don’t respond to your review the company can take your review done yet it’s not made easy to do this.
Reply from Moda Furnishings
Hi Sally,
Thank you for your feedback, it is a shame to see this be negative feedback.
To clarify as discussed internally with yourself, the furniture itself is waterproof (The rattan and framework) but the cushions which you have had the issue with, are not. This is clearly advertised on the website, in both the product information and also the T&C's.
We also have a 12 month manufactures warranty on the cushions, which you are also out of this period. It is highly recommended that the cushions are not stored outdoors when not in use, in bad weather conditions or over the winter months to increase the longevity of the cushions as they only carry the 12 months warranty. You have however confirmed that you have left the cushions out all year round, which will affect the integrity of the cushions.
We never wish for customers to be dissatisfied with the service or product but unfortunately as discussed your claim is not covered by the warranty or been followed by company guidance to prevent this from happening.
I am sorry we can not help further but if you ever need any further assistance please contact us.
Thank you
Lia @ Moda
Review of Complaints.com Consumer Complaints
How on earth has Moda Furniture advertising on tv with a 5 star trust pilot rating. Their service in the pandemics was the worst retail experience I have ever had.
On Facebook if you put a bad review on their page, it’s taken down and your blocked. How’s that right. There were so many unhappy shopper with them. Trust Pilot - I’ve just lost faith in you.
You need to check this company out in greater detail.
Review of Pharmacy2U Ltd
It’s simply not quick enough from order to delivery. My prescription was lost and I had to ring And email and basically mess about.
Reply from Pharmacy2U Ltd
Good Morning,
Thank you for your review and time on the telephone today to discuss this further with me.
As discuss this delay was due to some missing information on your account which caused the prescription not to download. Once we had the missing information the prescription was downloaded, dispensed and dispatched within 24 hours to to.
Our timescales are within 10 working days and this is listed on our website when you register with our service. Our usual timescales are between 3-5 working days, however, we always advise to order your medication 10 days before it is due to allow for your surgery, ourselves and Royal Mail timescales.
Hope this information helps to explain our service better, however, if you do require any further assistance please do not hesitate to contact us on 0113 265 0222 or you can email support@pharmacy2u.co.uk.
Please accept my sincere apologies for the inconvenience caused.
Kind regards,
Lauren
Review of Paypacket Ltd
So far so good. Easy to set up and the first payment about to leave my account. Easy to correspond with and happy to help.
Review of ScS Sofas
I checked my phone in the morning and it said guaranteed Christmas delivery ends Sunday on many ranges which I assumed meant if I went Saturday I could get the sofa I wanted. When I got there this wasn’t the case so I didn’t need to change all my arrangements and rush down Saturday. It had already ended on many ranges. Don’t know how they get away with this. If it misleads one customer then I would be apologising and making sure that customer wasn’t disappointed and would honour the Christmas delivery. It changed its wording on Monday to say guaranteed delivery on many ranges. This is what it should have said in the first place. It’s ok saying if you scroll down you’ll see the sofas available for Christmas delivery but it doesn’t say this on the initial page. Confused, yes me too.
Reply from ScS Sofas
Good Morning Ms Succoia,
Thank you for taking the time to leave us your feedback, we do appreciate this.
I am sorry to hear about your concerns with regards to the offer of Christmas delivery. Please be assured that this will be fed back to the relevant management to be addressed internally.
Thanks, Jordan
