My dog loves your food
My dog loves your food, but I have issues with the delivery and order arrival. I was told my recent order would arrive on Aug 26, and then was told on the evening of Aug 26 it is coming on Aug 27. On August 27, the delivery company did not buzz my flat to notify me and simply left the box outside my building's main door, where it very easily could have been stolen. The food is good but would appreciate a smoother, more reliable delivery.
Reply from Edgard & Cooper
Hi there 👋
Thank you so much for your feedback. We're really happy to hear your dog loves our food! 🐶
That said, we're genuinely sorry for the frustration caused by the delivery experience. We completely understand how disappointing it is when expectations around delivery aren't met. That’s not the level of service we aim to provide, and we've flagged this with our delivery partner to help prevent it from happening again.
We've also reached out to you personally with a little something to make up for the inconvenience.
Thanks again for sharing your experience. We're always working to do better, and we will do everything in our power to ensure your next delivery goes as smoothly as it should.
Kind regards,
Edgard & Cooper 🐾
