Eclipse Model Management Reviews 384

Reply from Eclipse Model Management

Feb 14, 2025

Dear Sasha,

Thank you for your feedback. We acknowledge all reviews, both positive and negative, and appreciate the opportunity to address any concerns. However, we would like to clarify a few key points regarding misconceptions about our agency. First and foremost, we are one of the UK's biggest, best and most diverse fashion modelling agencies and so we do not really care about negative reviews. Here are the reasons why we are that good of an agency:

1. We have received numerous positive reviews and maintain strong relationships within the industry. While we recognize that not everyone will be satisfied, the overwhelming majority of our models have had positive experiences.

2. As a fully Government regulated and controlled fashion agency, we operate with complete transparency. Our practices, contracts, model payments, and overall operations are overseen by regulatory bodies. If we were engaged in unethical or fraudulent activities, we would not be allowed to operate.

3. Our Instagram showcase the esteemed companies we work with, demonstrating our credibility within the fashion industry.

4. Every model accepted into our agency receives two professional photoshoots with images airbrushed and retouched in Milan, Italy, a professional video reel, and catwalk training from an experienced model with international runway experience. These benefits are guaranteed, and we encourage anyone interested to visit us and see for themselves.

5. Some negative posts label us as a scam without providing any specific details or evidence. In many cases, these claims stem from misunderstandings or unrealistic expectations.

6. We charge a refundable security deposit starting from £100. This deposit is returned to models who follow our simple guidelines. If any model has followed the rules and not received their refund, we welcome them to come forward with their name so we can address the issue.

7. We invest up to £3,000 in each model and take a 20% commission from the work they secure. Unlike photography studios that charge large sums without offering work opportunities, we actively seek jobs for our models.

8. While top agencies like Storm, Premier, and Elite have strict height and size requirements, we pride ourselves on being an inclusive agency that offers opportunities to a diverse range of models.

9. While we strive to support and promote our models, we acknowledge that no agency is perfect. However, we are dedicated to providing the best possible opportunities for those who work with us.

10. We understand that our agency may not be the right fit for everyone. If a model chooses to work with us, they can be assured that we will do our utmost to support their career.

Regarding Negative Reviews
While we respect differing opinions, some negative reviews are based on unrealistic expectations or personal grievances rather than factual concerns. For example, we once received a complaint stating that we "made someone’s girlfriend cry." The modelling industry is highly competitive and demanding, and while we offer support, success requires resilience.
Additionally, some negative reviews come from individuals who have never visited us or are affiliated with competing businesses. We encourage anyone with concerns to engage with us directly rather than rely on unverified online claims.

Who Should Not Apply
We want to be transparent about the types of applicants who may not be suited for our agency:

• Models who expect all services to be free.

• Models unwilling to invest in their professional portfolio but still expect high-end retouched images.

• Individuals who mistakenly associate us with a previous agency that operated from our location.

• Models who break contractual agreements yet still expect their deposit to be refunded.

We appreciate your feedback, if you have any concerns, we encourage direct communication so we can address them appropriately.

Regards

Eclipse Model Management

Reply from Eclipse Model Management

Jan 28, 2025

Hi Aliana,


Thank you for your review.

However, it appears there may be some misunderstandings regarding our process:

1. As an aspiring model, it's crucial to stay informed by reading all communications from us. When we provide you with details about a job via email, it's essential that you review this information carefully. Failing to do so can lead to situations where the client sends you home due to unpreparedness. It is important to recognize that this is not the agency's or the client's fault.

2. Regarding the request for a review in exchange for photos taken during your session (30-40 images in total), please understand that our photographers are compensated with salaries for their work. It is reasonable for us to ask for something in return when providing these free pictures.

3. You have referred to us as a scam without specifying how or why you feel this way. You expect us to accept you as a model, invest up to £3000 into you to get your career off the ground but you don't expect to put anything down your side to minimize our risk. Additionally, we are a Government-regulated agency; making fraudulent activity impossible. This can be easily verified through Government resources.

If you count us investing up to £3000 into you which includes professional retouching of photos, video reel, and training—essentially offering significant value at a minimal cost of £100 (which gets refunded to you), to be a "scam," then we respectfully suggest that our agency may not be the right fit for you. We wish you the best in your pursuit of your modelling aspirations.

Kind regards,
EMM

Reply from Eclipse Model Management

Updated Jan 25, 2025

Dear Poster,

Thank you for your post.
1. Please note that we are a government-regulated organisation, which means that all our contracts and operations are overseen and approved by the relevant authorities.
2. This also includes oversight of where funds are allocated.
3. Ultimately, the allocation of funds does not impact you, as long as you adhere to our simple guidelines. Regardless of how the funds are utilised, you will receive your deposit back upon compliance with these rules.
4. As part of our services, we provided you with a free portfolio shoot. We trust that you received the photos; however, if this is not the case, we are more than happy to resend them to you. Please be assured that our focus is not on your money, but rather on ensuring that all our models are treated fairly and equally.
5. We regret that you have not secured as much work as you had hoped. From the outset, we have been transparent in stating that, much like actors, no model with any agency is guaranteed work. This is because we do not control the hiring decisions of clients. To mitigate this, we offer a refund of your deposit provided you comply with the straightforward rules outlined in your agreement. Should you have failed to meet the requirements, you are welcome to complete another year, adhere to the rules, and secure your deposit refund.

We sincerely apologise if you feel disappointed or dissatisfied. Please know that we strive to do everything within our power to support our models. If you believe there has been an error and that you have fully complied with all the rules, we encourage you to contact us and speak directly with Dina, a supervisor. She will work with you to resolve the matter.

PS: We will say it again. We are bound by Government rules and must give deposits back if a model has not broken our rules. You can view samples here as we must publish a sample.

https://eclipsemodelmanagement.co.uk/refunds/46

If you did NOT break our rules, you deserve to get your deposit back most certainly.


Thank you for your understanding.

Kind regards
EMM

Reply from Eclipse Model Management

Jan 23, 2025

Dear Poster,

Thank you for taking the time to share your thoughts. However, we regret to inform you that your concerns appear to be directed at the wrong agency.

The agency you are referring to, YUMM, operated at these premises long before we took over. Unfortunately, we have no connection to them, nor do we have information about their current status or whether they still exist. It is unfair to attribute their actions to us, and we kindly ask that you reconsider any disparaging remarks about our agency based on their past conduct.

To address a question we’ve received from others: the reason we chose to operate from this location is simple—the premises were already set up for a model agency, making it a practical choice for us.

We would like to unequivocally assure you that we operate at a much higher standard than the previous agency ever did. If you are interested in being considered as a model with us, we encourage you to get in touch. That said, we kindly ask that you remove your review, as it does not pertain to our agency.

Thank you for your understanding.

Kind regards

Reply from Eclipse Model Management

Jan 22, 2025

Dear Poster,

We are very sorry to hear about your child, but we do have rules regardless on who the model is or indeed, their age. No model is ever forced to do anything they do not wish to do and we are certainly NOT encouraged to upsell anything/ because we are government regulated. We said we would happily refund the money you paid for your child but you had to stay with us another year and follow our rules, but you have chosen not to. Instead, you have come on here to complain and loose all the money you have paid. Your money. Your choice. What you haven't told people is that you got a lot of professional airbrushed pictures from us and also a top video reel but that's all fine.

We do not think that some people realise that we are FULL GOVERNMENT CONTROLLED FASHION MODELLING AGENCY. This means we are required to do everything by the books and in doing so, some models are not happy with the way we work but we do not care. If we were remotely a bad agency the government would have closed us down by now given all the complaints, they may have received.

Below, we have outlined several key points for your consideration:
1. Adherence to Rules: While there may be models who inadvertently violate our terms, it is important to note that such issues are not a result of any wrongdoing on our part. In such cases, while individuals may wish to pursue legal action, we remain confident in our compliance with all legal and professional standards.
2. Regulatory Oversight: As a fully authorised and government-regulated agency, we operate transparently and within the framework of the law. Any allegations of fraud, scams, or misconduct should be viewed critically. Common sense dictates that if we were engaged in unlawful practices, government authorities would have intervened long ago. The fact that we continue to operate without issue underscores the legitimacy of our business.
3. Upcoming Fashion Show: We are proud to announce an exclusive fashion show featuring only our models. This further demonstrates our commitment to providing real opportunities. Does this seem indicative of a fraudulent or disreputable company?
4. Value and Refund Policies: Across the country, aspiring models often spend hundreds, if not thousands, of pounds for professional photography and training, without the possibility of reimbursement. In contrast, we offer professional airbrushed photos, a video reel, and comprehensive training. Moreover, we provide refunds to models who follow our straightforward terms. Not only is this policy clearly outlined, but we are also required to publish our refund statistics regularly. For transparency, you can review these details here: [ https://eclipsemodelmanagement.co.uk/refunds/46 ].

If you choose to place more weight on negative reviews over the extensive positive feedback we have received, we would encourage you to find another agency and please do not come to us as we only want models that really want to be a model and get work.

Kind regards,
Eclipse Model Management

Reply from Eclipse Model Management

Jan 15, 2025

Dear All,

Thank you for your recent post. At EMM Management, we value both positive and constructive feedback. Constructive criticism is crucial for growth and improvement, and we always strive to address valid concerns. However, we also believe in distinguishing between meaningful critique and baseless complaints.

Unfortunately, the feedback in question appears to lack validity. It serves as a reminder of the age-old adage: some individuals may never be satisfied, regardless of the effort invested.

We would like to provide some key facts about our operations for anyone interested in understanding who we are and how we work:
1. Regulation and Oversight:
We are 100% government regulated. This ensures that our practices meet the highest standards, with regular oversight for the benefit of both our models and clients.
2. Guaranteed Services:
We offer all our models free professional services directly under our control. These include retouched professional photos, a video reel, and model and catwalk training. These are guaranteed for every model who joins us.
3. Refund Policy:
Our models are entitled to a refundable fee, provided they follow our straightforward guidelines. Unfortunately, while most models adhere to these, there are some who do not and subsequently blame us for their own non-compliance.
4. Brand Partnerships:
We are proud of our associations with numerous renowned brands, which can be verified on our Instagram page. These partnerships reflect our credibility and reputation; no leading brand would collaborate with us if we operated unethically.

Regarding the specific situation mentioned:

a. The model in question visited our office and based on her look and demeanour, we decided to accept her onto our roster.

b. During her visit, she received a free professional photoshoot. However, due to our videographer’s unexpected illness and early departure, we were unable to complete her video reel that day. To compensate, we offered her additional photos, which she accepted. Days later, she contacted us to report that an employee had hung up on her—a claim that our employee denied. Despite this, we issued a sincere apology and advised her to escalate the matter to our regulatory authority if she wished. She declined to do so.

c. She further complained that she had received nothing from us, despite joining in late November 2024, just before the Christmas period. We explained that her materials would be delivered in early January 2025 due to holiday staffing schedules. This slight delay would not impact the opportunities we aimed to secure for her, but she was unwilling to accept this explanation. Unfortunately, her impatience and unwillingness to reason hindered constructive dialogue.

At EMM Management, we do not claim to be perfect, and we do not expect perfection from our models either. We do, however, expect reasonableness and patience—qualities that are essential for success in the modelling industry. Regrettably, this individual seemed to lack both, for reasons that remain unclear to us.

We wish her the very best in her future endeavours and modelling career. We firmly believe we acted appropriately in this situation and are confident in our practices.

To aspiring models:
Joining EMM Management is entirely optional, and there are numerous alternatives available. However, if you choose to work with us, know that we are committed to helping you succeed by promoting your talent and ensuring you earn well in your spare time. Our success depends on yours, as we operate on a 20% commission basis.

Thank you to all those who support us, and to those still uncertain, we invite you to explore our social media to see our success stories and brand collaborations.

Warm regards,
EMM Management

Reply from Eclipse Model Management

Updated Jan 22, 2025

A scam to extract money from people. Really? We invest up to £3000 into our models to be able to put our models forward for work. The money the models pay is refundable unlike when one goes to a studio and they money spent has gone. If your one of those people that likes to make a lot of money but does not want to invest in themselves all we can say is we wish you the best of luck in finding that opportunity.

We do not think that some people realise that we are FULL GOVERNMENT CONTROLLED FASHION MODELLING AGENCY. This means we are required to do everything by the books and in doing so, some models are not happy with the way we work but we do not care. If we were remotely a bad agency the government would have closed us down by now given all the complaints, they may have received.

Below, we have outlined several key points for your consideration:
1. Adherence to Rules: While there may be models who inadvertently violate our terms, it is important to note that such issues are not a result of any wrongdoing on our part. In such cases, while individuals may wish to pursue legal action, we remain confident in our compliance with all legal and professional standards.
2. Regulatory Oversight: As a fully authorised and government-regulated agency, we operate transparently and within the framework of the law. Any allegations of fraud, scams, or misconduct should be viewed critically. Common sense dictates that if we were engaged in unlawful practices, government authorities would have intervened long ago. The fact that we continue to operate without issue underscores the legitimacy of our business.
3. Upcoming Fashion Show: We are proud to announce an exclusive fashion show featuring only our models. This further demonstrates our commitment to providing real opportunities. Does this seem indicative of a fraudulent or disreputable company?
4. Value and Refund Policies: Across the country, aspiring models often spend hundreds, if not thousands, of pounds for professional photography and training, without the possibility of reimbursement. In contrast, we offer professional airbrushed photos, a video reel, and comprehensive training. Moreover, we provide refunds to models who follow our straightforward terms. Not only is this policy clearly outlined, but we are also required to publish our refund statistics regularly. For transparency, you can review these details here: [ https://eclipsemodelmanagement.co.uk/refunds/46 ].

If you choose to place more weight on negative reviews over the extensive positive feedback we have received, we would encourage you to find another agency and please do not come to us as we only want models that really want to be a model and get work.

Kind regards,
Eclipse Model Management

Reply from Eclipse Model Management

Jan 22, 2025

Dear Poster,

Thank you for bringing your concerns to our attention.

First and foremost, we would like to clarify that we are a government-regulated agency. As such, we are not permitted to give anyone the impression that modeling is a path to quick or substantial financial gain. This is a standard upheld across the industry for all reputable agencies worldwide.

We are, however, very sorry to hear that you have not received your pictures. To assist you better, we kindly ask for clarification: are you referring to the Polaroids taken during your session, or the professional photographs? Additionally, you did not specify which model board you are currently listed under in our records.

We have attempted to contact you by phone, but have been unable to reach you. Please give us a call at 0203 633 8722 at your earliest convenience. We are committed to resolving this issue and will not only locate your pictures but also invite you for a complimentary, full-length photoshoot at no cost to you.

Please rest assured that it is exceptionally rare for any of our models not to receive their pictures, as they are entitled to them. We remain committed to resolving this matter swiftly.

Thank you for your time and understanding.

Kind regards,
Eclipse Model Management

Reply from Eclipse Model Management

Nov 27, 2024

Dear Reviewer,


Modelling is a very high-pressure industry if you cannot take pressure this Industry is not for you. When a model comes in to be a model with us, we have to give them some type of pressure so as to simulate the real world. If this is too much, please do not come and see us to be a model.

We understand that you have lodged a complaint against us, though we are unsure of your identity. Nonetheless, we believe in addressing concerns with honesty and transparency, and we encourage the same from you.


Here is our perspective on the situation:

1. We sincerely apologise if you felt pressured, but we assure you that we do not pressure anyone. Before any commitments are made, we clearly explain the realities of the modelling industry. You are also informed that participation is entirely voluntary, and you have the option to decline and walk away. You chose to proceed with full awareness of this.

2. You mentioned feeling pressured to choose an expensive model board. This is not the case. While we may have provided recommendations based on our professional knowledge, the choice was ultimately yours. We have no vested interest in which package you select.

3. As a legitimate government-regulated agency, we are not permitted to dictate your decisions. Furthermore, your deposit is fully refundable. This demonstrates that we have no financial preference regarding which package you opt for.

4. For the top package, we provide an extensive range of services, including 50 retouched images, comprehensive model and catwalk training, a high-quality music video reel, and more—at a total cost to us of approximately £3,000.

5. Our revenue model is transparent. We only earn a 20% commission when you secure paid work. For example, if you earn £1,000 for a job, we retain £200 while you keep £800.


We also regret to hear that your profile has not yet been created. To resolve this matter promptly, we kindly request that you disclose your identity so we can assist you effectively.

In good faith, we are willing to send you all your pictures free of charge as a gesture of goodwill.

Please do not hesitate to contact us directly at 020 3633 8722 so we can resolve this issue to your satisfaction.


Kind regards,
EMM Management