DX Home Improvements Ltd Reviews 388

Like a previous review I had the same issues , too many contractors and no communication or accountability. A nightmare from the offset, I would expect a manager attending at the end of the job to check everything went ok but it didn’t happen. A £10k bathroom I’d expect better service , I've emailed and I’ve text and called a manger to arrange a faulty toilet seat replacement and shower tray needing sealed after a new tile cracked. His response weeks ago was I can only apologise but here we are and it’s still not resolved. On several occasions contractors were leaving my job to go to others and vice versa, I would expect a team to arrive and remove the old units followed by the tiler then the new install the surveyor said 5 days…not even close. They should focus on bringing more tradesmen in-house to ensure greater accountability.
In response from DX it was stated the toilet seat was changed twice , this was inaccurate it was changed once and I chased up changing it again as it still wasn’t right as observed by 2 of your guys who were out to changed the cracked tile. I was told it was changed out of good will however they should read up on trading standards law and when something isn’t fit for purpose. I eventually decided to break all routes of communication. I do note however there is no mention of repeatedly asking me to take down what I believe to be honest feedback. There are things I could raise but it’s not worth the ongoing stress. I eventually bought the same toilet seat and fitted it myself and I have had no issues since. I have also sealed the shower that should have been done too. I had considered at the start if everything went ok I was potentially getting them to do the kitchen, but that won’t be happening.

Not only do they install great windows, they’re after sales service is fantastic also. Keep in touch and keep you informed too. My wife said Debbie was fantastic polite and friendly. Ty again DX and that’s without the issue being fixed yet!! Just a great company to deal with.

1. Most reasonable price (out of 4 suppliers)
2. Excellent communication throughout
3. Fabulous door and glass choices in my price range
4. Prompt surveryor and installation attendance
5. Neat and tidy installation
6. Very happy customer
7. Highly recommend DK home improvements.
They installed my new windows 2 years ago and all of the above applies as well.
8. Exciting to see service level has remained the same!

Well worth it!

Had Darcey out to give me a quote for new windows and doors. Darcey was very knowledgeable about the products. There was no hard sell from her she gave the best price she could. The fitters were amazing no hassle with installation and they tidied up after themselves. 10/10 would recommend

Very knowledgeable and no hard sell.Listened to what my prefences were.Fitters arrived and were professional,even cleaned up after,no stress.I am extremely happy with my new doors and windows.Would highly recommend

Fantastic experience from start to finish.
Had Darcey out who went through styles and prices with us. She was very knowledgeable and passionate about the windows. Was no hard sell like other companies we had out. Which made us feel at so much ease that we decided to go ahead.
The lads who fitted the windows done a smashing job. They also cleaned up very well.
Would highly recommend Dx!
Will be in touch very soon in regards to getting my kitchen done. Thanks again guys.

Hi had my windows 3 windows 2 large a d one composite door fitted today the team where excellent. Work men came on time very professional and to high standard cleaned any mess and I am.more than pleased with the standard of my door and windows .really great job would recommend 👌.

Amazing customer service and communication from start to finish! Thank you!

Paid large deposit for a conservatory in March was told we would be sat in it by end of May enjoying it by salesman Gary!
Didn’t hear anything after deposit was paid, I chased up the “survey” which I was told to allow 2 hours out my day for, for someone to appear and take 7 minutes.
Again weeks of silence no contact, I then called and was told that it was with planning department, left it two weeks and then tried contacting again, every time I called the person was in a “meeting” i became concerned that no one was returning my calls or emails and no date had been set and this was mid May now! So I contacted the planning department who told me that no application had been made and I had been lied to!
So after many calls and emails and calling Gary the original sales person we finally got a “manager” who then told me that apparently they had made a mistake and couldn’t carry the work out that Gary told us would be carried out! We then had to wait over 2 weeks to get our money back so this was over 2 months they sat with almost £5500 of our money with no intention of carrying out the work.
Avoid this company like the plague it will just cause you to be financially out of pocket and you’ll end up with nothing but stress and no conservatory for your troubles!
We went with DX because the sales guy was a local guy! Big mistake for us! But we will make sure that everyone local to us doesn’t make the same mistake!

Fantastic experience from start to finish , just had 6 windows installed by DX no hard selling by Darcy who was very helpful in choosing what style of widows at a great price ,also office staff keeping us informed of the process of the installation , can I also thank Ross and his team for a brilliant job of fitting the windows, I would highly recommend your company to anyone . Thanks again

Amazing company , easy to deal with hassle free great prices the most helpful and friendly staff would highly recommend and my job was spot on thanks DX

This has been a nightmare - from the awful fitting to the snagging work. Still have issues with a fine grit - sand appearing on all my sills and 2 of them have the cavity wall insulation appearing. Sills still damaged from fit out - and now they have decided it’s my error it’s all like this . I was given money off for the damage they caused - and now seem to think they have done enough. Damage I got money off for was scratched walls , sills and wardrobe - not the actual seals or whatever is going on now . They stopped replying and said they have fixed it to their satisfaction.

Just had 7windows and a door fitted by DX, no hard sell from Garry Higgins the salesman, quick ,informative and very helpful, Jim and Liam the fitters were fast efficient and friendly. Leaving a first class job and no mess absolutely brilliant,would Definitely use DX home improvements again and highly recommend them ! Thanks guys

Fantastic experience from the start. No hard sell. Delighted we chose DX home improvements for our windows and doors. Competitive pricing. The team were so helpful and nothing too much trouble. Thanks to the fitters Andy & Lewis for first class job. I absolutely love my windows & doors

From.when Raymond came to house to the communication from both kayla and claire to the fitters thomas and gerry windows and door fitted to high standard the fitters were very pleasant very efficient and not one bit of mess was left thank you to everyone for such an excellent service

Windows lovely. Was quick and efficient. Friendly guys who obviously know what they're doing. Left no mess. Really pleased with them. Good quality. Thanks to Raymond for all his help and expertise.

After weeks of painstaking research I chose DX Home Improvements to install new windows in my home, and I'm really pleased with the experience. The team was professional and friendly from start to finish, even down to helping me choose the right windows for the aesthetics of my home.
My new windows look great and I’ve had many compliments on them. Thanks guys, I’m now the envy of the street!!!

Good service and good workmanship,

I did not know what to expect - Workmen in the house? I need not have worried. Barry and Ross hit the road running. Smooth operators to a very high standard and in no time they were finished. They both were very pleasant to speak with, happy people. Both my wife and I were almost sad to see them go! Thanks a ton. DX they are brilliant ambasadors for your great product.

Good product for the money spent would not let me pay by credit card (just for my piece of mind)
Installation team did a great job no faults on my side 3