donaghys.co.uk Reviews 4,584

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and knowledge of the staff, noting their attentiveness and dedication to providing excellent service. Consumers appreciate the staff's expertise in fitting shoes and offering personalized assistance, which enhances the overall shopping experience. People highlight the friendly and polite demeanor of the staff, making each visit enjoyable and stress-free. Consumers are impressed with the efficiency and speed of the delivery service. Reviewers appreciate the prompt order processing and timely delivery, with many receiving their purchases within a few days. Customers also value the competitive pricing and the quality of the products, finding them to be as described and in perfect condition. The easy return process and excellent customer service further contribute to a positive experience, encouraging shoppers to return for future purchases.

Based on these reviews

Rated 5 out of 5 stars
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I had been looking for a specific pair of Sketchers in size 12 for several weeks....prices were inflated everywhere I looked..then I found a pair on Donaghys website 50% cheaper than anywhere else. Bo... See more

Rated 5 out of 5 stars
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This is my first time shopping at Donaghys. I must say I am more than impressed with this Company. I received my order within a few days was kept updated. My Husband loves his shoes great quality,... See more

Rated 5 out of 5 stars
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The shoes I bought are perfect fit, high quality and look very nice. Amazing service - quick & smooth delivery. No problems at all and no complaints regarding the purchase. I'm very satisfied with the... See more

Rated 5 out of 5 stars
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I cannot fault this company at all! I wasn’t sure what to expect as my trainers were coming from Northern Ireland to the England but I didn’t need to worry as true to form, they were processed and dis... See more

Rated 5 out of 5 stars
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Returned a pair of Adidas Rugby boots due to some defects. The manager was very helpful and arranged for the boots to be returned to Adidas for a quality control inspection. Contacted just over a week... See more

Rated 5 out of 5 stars
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Fabulous website amazing range of shoes and boots i could spend hours looking through everything hard to pick just one pair fast delivery also

Rated 5 out of 5 stars
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I brought my 2 boys into get measured for school shoes on a very hot day and was not looking forward to this chore. The girl who served me was very patient and took the time to ensure they got the rig... See more

Rated 5 out of 5 stars
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This was my first purchase from Donaghys, and I was delighted with their range of shoes and boots, and prompt delivery. Will order again, highly recommended.

Rated 5 out of 5 stars
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The shoes were exactly as described They fitted perfectly. It is very hard to get shoes like these but Donaghy have them in plenty of sizes. Also I received them in 3 days after ordering the... See more

Rated 5 out of 5 stars
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Recently bought my 15 year olds Dubarry’s and asked could they put the toggle on for me. Unfortunately no one who can attach the toggle was available but the staff arranged for the toggles to be attac... See more

Rated 5 out of 5 stars
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I think our helper’s name was Danielle (very young, maybe 17/18, tall, fair haired). She was fabulous - so kind natured and gentle. She was so patient with measuring my children’s feet and so meticulo... See more

Rated 5 out of 5 stars
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Had what I wanted. I’m in South East England so apologies for not knowing anything about Donaghys who are based in Ireland but decided to give them a try. The price was very competitive. Postage very... See more

Rated 4 out of 5 stars
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My Gabor Daphne sandels are superb Chunky stylish and incredibly comfortable My only issue which I’ve brought to their attention is a sticky label placed on sole of shoe which was highly annoy... See more

Rated 5 out of 5 stars
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The customer service and speed with all goods wrapped and packaged beautifully, it is clear all is done with passion and great care! This is a wonderful store with knowledgeable and professional... See more

Rated 5 out of 5 stars
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I ordered the wrong item but it was no problem I returned the item and got a refund no questioned asked thank you for your understanding and prompt payment back into my bank.

Rated 5 out of 5 stars
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The friendliness and helpfulness off al the Donaghys staff makes every shopping trip more and more smoothly. Especially Michelle and Audrey in the ladies clothing department who go above and beyond t... See more

Rated 4 out of 5 stars
Verified

I can't fault them for speed, efficiency or price.However when runners arrived the soles had visible dirt in the grooves and some mud.When you pay 120 for a pair of shoes you expect them to be new,and... See more

Company replied

Rated 5 out of 5 stars
Verified

The staff, as per usual are second to none. Each and everyone of them. All extremely knowledgeable from shoe fitting, children's clothing to even getting their heads around the new till system(😂) Sho... See more

Rated 5 out of 5 stars
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Fabulous online shopping experience, super fast delivery service. Would highly recommend donaghys online store if unable to travel . Will definitely be using again. Fabulous customer service. Lovely... See more

Rated 5 out of 5 stars
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I judge a business by how the manage things when they don't go according to plan. I ordered a lovely pair of trainers unfortunately they didn't suit me when they arrived. I requested a return and it w... See more

Rated 5 out of 5 stars
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First class treatment as always and Audrey's expertise in the ladies clothing department is excellent. Everyone is always so jolly and very helpful ☺️

Rated 5 out of 5 stars
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ORDERED ON-LINE, FOUND THAT EASY, PRICE WAS COMPETITIVE, DELIVERY ON TIME - REALLY PLEASED WITH THIS SUPPLIER - SCORE 101% - THANK YOU.

Rated 5 out of 5 stars
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I ordered my asics through Donaghys on June 2025. They shipped them as tacked 48 hours with Royal mail. There was a mistake of the delivery provider, and the shoes delayed slightly but that is not the... See more

Rated 5 out of 5 stars
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I have to say that I have shopped in Donaghys for shoes for my children for quite a well now and everyone in the store has been so helpful and accommodating to our needs nothing has ever been a proble... See more

Rated 5 out of 5 stars
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Always go above and beyond for customers! Staff are always there to help! I have been a customer for years and every single time I go it’s never a bad experience! Great shop, fantastic brands and exce... See more

Rated 5 out of 5 stars
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Superb customer service. Return made very easy as ordered two different sizes. Would not hesitate to order again from Donaghys.

Rated 5 out of 5 stars
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Shoes are fab. Ordering was easy, ordered online to be delivered to Wales. They arrived quickly. Not my first time ordering with Donaghys and will definitely order again.

Rated 5 out of 5 stars
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Excellent service from start to finish. First time using this company but have already recommended to family & friends. Overall great service. Thank you ☺️

Rated 5 out of 5 stars
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The ordered item was great quality, the delivery was quick and it arrived very well packaged with care and attention.

Rated 5 out of 5 stars
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Ordered a Men's superdry shirt for my Son, at a sale price. He loves it and it was a great bargain. Well packaged and fast delivery.

Rated 5 out of 5 stars
Verified

Easy to shop, had stock and delivered really quickly! I'd definitely order my next pair of running shoes from this store.

Rated 5 out of 5 stars
Verified

The ordering was so easy and the delivery was super efficient and the product arrived in top condition. Very happy, I will definitely use Donaghy’s again.

Rated 5 out of 5 stars
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Staff are very polite...helpful and take time with you...makes it an enjoyable experience getting my granddaughter fitted for shoes.

Rated 5 out of 5 stars
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Speedy delivery. Unfortunately trainers weren’t for me so returned. Process very good and free

Rated 5 out of 5 stars
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Fantastic service from start to finish. Fast shipping and excellent product

Rated 5 out of 5 stars
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An essential stop off for school shoes and always great selection of shoes with well trained staff

Rated 5 out of 5 stars
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When ordering items delivery is so fast just love ordering from this company, items great material

Rated 5 out of 5 stars
Verified

I ordered shoes & they arrived in 2 days. Unreal. Shoes are perfect. Great service.

Rated 5 out of 5 stars
Verified

Delighted with my boots and prompt delivery. I will shop with Donaghys again.

Rated 5 out of 5 stars
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Great choice of items and the staff were excellent.

Rated 5 out of 5 stars
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Item arrived promptly and well packaged. Good price as well.

Rated 5 out of 5 stars
Verified

Great experience with the company answered any questions I had and really fast delivery

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Company details

  1. Shoe Store
  2. Clothing Store
  3. Men's Clothing Store
  4. Sportswear Store
  5. Women's Clothing Store

Written by the company

Founded in 1960 Donaghys Shoes has become one of the largest independent shoe stores in the UK and Ireland. Boasting over 150 different brands. We have one of the largest dedicated Kids shoe departments and an Adults shoe department with footwear brands from all over the world. This is complimented by womens and mens clothing. We also have a large sports department selling sports clothing, footwear and accessories.

donaghys.co.uk

Written by the company

We're comitted to our customers
As a family owned business trading for 60 years, customer service is at the heart of our business. We want to ensure every experience you have with us is excellent.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Excellent service

Excellent service, quick and very efficient. Very happy with my order which was exactly as described on the website. I would have no hesitation in recommending this company to friends and family.

October 6, 2025
Rated 5 out of 5 stars
Verified

Absolutley perfect, thank you..

I had been looking for a specific pair of Sketchers in size 12 for several weeks....prices were inflated everywhere I looked..then I found a pair on Donaghys website 50% cheaper than anywhere else. Bought them straight away and they arrived 3 days later...PERFECT...very happy 😊

October 1, 2025
Rated 5 out of 5 stars
Verified

Amazing service & perfect fit

The shoes I bought are perfect fit, high quality and look very nice. Amazing service - quick & smooth delivery. No problems at all and no complaints regarding the purchase. I'm very satisfied with the shopping done at the shop.

October 1, 2025
Rated 5 out of 5 stars
Verified

Excellant

This is my first time shopping at Donaghys. I must say I am more than impressed with this Company.
I received my order within a few days was kept updated. My Husband loves his shoes great quality, and so comfortable. Speed of delivery second to none and I will definitely be back shopping again. Thanks to everybody.

September 30, 2025
Rated 1 out of 5 stars

If you live in the south of Ireland and…

If you live in the south of Ireland and want to return shoes etc they do not generate a label . After going through a lengthy process I found this out . I was told I could cross the border and send them . Royal mail does not accept addresses to print labels with addresses in the south . So beware returning anything to them read the fine print .

September 30, 2025
Unprompted review
donaghys.co.uk logo

Reply from donaghys.co.uk

Thank you for taking the time to leave your feedback. We’re sorry to hear you found the returns process inconvenient.

To clarify, we don’t generate Royal Mail labels for customers based in the Republic of Ireland, as this service is only available for parcels posted within the UK. When you reached out to us, as you were attempting to use Royal Mail's service we assumed you might be planning to cross the border to use a Royal Mail office, as many of our customers who live near the border choose to do this.

However, as outlined in the returns instructions, customers in the Republic of Ireland are able to:

Create a returns label via DPD, or

Use a courier of their own choice to return the item.

We do our best to make this information clear on both our website and in the returns email, so customers are aware before placing an order

We’re sorry again that this wasn’t the experience you were hoping for, and we appreciate your feedback

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