Ordered lowering springs over a week ago. Got an email saying that my order has been processed but no word of it being dispatched and no delivery information. I’d arranged a mechanic to fit these for... See more
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Ordering from the website was easy. Delivery was fast, just a couple of days Instructions were included. I had a question about the fitting of my wheel spacers so messaged them and had a response, w... See more
Company replied
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Good customer service kept upto date when item was out of stock on induction system Good quality item although slight issue with hole being slightly small for sensor fitment prices now rising so buy... See more
Company replied
Easy to order, great communication. great quality kit, R53 induction kit. Arrived next day, well packaged. No instructions supplied but super simple to install. Removed the old airbox and installe... See more
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Company details
Information provided by various external sources
Direnza is a provider of performance car parts for many European models including those from Audi, VW, BMW, Ford, MINI, Fiat, Renault, and Vauxhall.
Contact info
United Kingdom
- direnza.co.uk
4.1
Great
435 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
Delivery times are awful
Ordered lowering springs over a week ago. Got an email saying that my order has been processed but no word of it being dispatched and no delivery information. I’d arranged a mechanic to fit these for me but now I have to cancel him because these springs are taking so long to come!
September 1, 2025
Unprompted review
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Poor customer Service.
I purchased some wheel spacers after checking fitment via Ebay for my Renault Clio RS. The first time the wheels were removed both spacers had split in two.
I contacted Direnza and supplied them with the pictures and measurements they requested to pass onto their R&D team. Weeks past with no reply, I contacted three times, only to be told they will Chace it up. I requested a refund, to again be told they will Chace it up. Three months have passed with no resolution, I have just been fobbed off with apologies hoping I'll go away, Poor customer Service.
July 9, 2025
Unprompted review
Reply from Direnza
Good afternoon,
Gary
I am sorry to see that you have faced a negative experience with your order.
I can see the issue has been raised with our R&D team and they are still investigating this. All spacers are stress tested numerous times and we have never come across this before.
Once again, we do apologise for the inconvenience caused. As soon as we have a response, we will be sure to get back to you. In the meantime, please do feel free to contact us. Please find the contact email below:
sales@direnza.co.uk
Kind regards
Charlie
Direnza
I've just had a lowering spring snap on…
I've just had a lowering spring snap on the rear of my car.. I usually find lowering springs to be of higher quality than factory springs.. but these things happen..
I phoned Direnza to see if I could get a replacement. They told me it only has 12 months warranty (they're 3-4 years old) and that I would need to purchase new. They couldn't replace the single spring, or even the rears.. it would be a full new set at full price.
I've seen that Eibach and other companies offer 5 year warranties and some of them are lifetime.
Lesson learnt, by cheap, by twice. And when they do break, be prepared to buy a full new set at the full price.
Edited for your response - that's absolute nonsense. I told you the springs were purchased off someone, that's correct, however they were unused and still in the box. The owner had upgraded to the newer version of the car and never fit them.. anyway, that's besides the point, if you only offer a "5 month warranty" (you said on the phone 12), it wouldn't matter.
No conversation of goodwill was had. I've tried to call to discuss this but no answer. My issue was never about warranty or goodwill. My issue is with the poor quality and the lack of being able to offer a replacement part or even a pair.
July 23, 2025
Unprompted review
Reply from Direnza
Good Afternoon.
Loz
Apologies this is not correct with the information you have supplied
Let's clear the air here. The springs had been purchased second hand by yourself from someone on the internet.
All warranty lays with the original purchaser of the springs, no details had been supplied from yourself in regards to this.
We had given you all avenues of information in regards to your order and how we could of helped yourself as well as a gesture of good will offer on a replacement full set.
All springs are supplied with 5 month warranty as standard but again with the original purchaser.
I am very sorry that you have felt such offense by our help we have supplied you.
Kind Regards
Sam
Direnza
Two orders disappointed
Two orders, and both times I was very disappointed.
Some time ago, I ordered a dual intake system with filters. After installation, I found the filters were of terrible quality the rubber was cracking, and pieces could actually get sucked into the turbocharger. The sales department replaced the damaged filter, but the issue returned within a week. Of course, they blamed me, saying the clamp was overtightened. However, after switching to filters from another brand, the issue disappeared and I even tightened the clamps more.
After a while, I decided to give them a second chance and ordered a set of springs, especially since they were listed as in stock. It was only at checkout that I was told delivery would be 3 days for most products, but 5–7 days for the springs.
I placed the order on May 27th. Today is June 19th and I still haven’t received anything.
I do not recommend this seller. They’re unreliable and sell extremely poor quality products
June 19, 2025
Unprompted review
Reply from Direnza
Hi Damian.
I hope you are well.
I am very sorry to hear that you have had such a bad experience. We would never want any of our customers to go away un-happy. Sadly I am unable to locate an order for an induction kit from yourself but we are more than happy to look into this for you.
I can only apologize for any delay with your springs. We have been in touch with all customers in regards to the current delay so plesae do check your emails. Your springs are on route and will arrive shortly. As soon as they do arrive you will be notified of parcelforce courier tracking information.
I am sure we will be able to best resolve any issues you have faced so please do check your emails and our team are on hand to help you.
Kind Regards
Sam
Direnza
Highly recommend company
Highly recommend company. Lost in the world of spacers & adapters for my car. Bought the wrong ones and email the company and they basically walked me through what I needed. Unfortunately I'm going in a different route...with my wheels. But I will be back to use them again. Full 5 stars.
May 21, 2025
Unprompted review
Reply from Direnza
Hi William.
I hope you are well.
Thank you for taking your time to leave ourselves a review we really do appreciate this!
We are sorry to hear that we couldn't be of further help in regards to finding suitable wheel spacers but do hope you use ourselves again in the near future!
Kind Regards
Matt
Direnza.
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Purchase an Audi b9 s5 intercooler
Purchase an Audi b9 s5 intercooler
Absolutely amazing customer service had an order in my basket on eBay and the sale price went back to normal the next day as that’s when I was gonna order it emailed direnza to explain that the day before I was getting an offer and they matched the offer I was getting with no hesitation
I was a bit worried about the quality for the price I paid but wow even down to the welds was excellent
Even the Machanic that fitted it fir me commented on how well it was built as he knew the price I paid 100% I will be ordering more from direnza just hoping they bring an exhaust out for the audi b9 s5 for when I ready to purchase one
Thanks Ryan for sorting out my issue extremely quick and making it so easy with no stress 👍👍
April 16, 2025
Unprompted review
Reply from Direnza
Hi Ercan.
I hope you are well.
it is great to hear from you again and thank you for taking time to leave a review!
That is amazing to see you are happy with the B9 S5 intercooler it is a great bit of kit and is one we are very proud of. Being a bolt on upgrade it is a swap for the OEM intercooler and ours will bolt straight in place but with those all important upgrade!
I will keep an eye out for an exhaust that will fit your model :)
Kind Regards
Sam
Direnza
The company was very easy to deal with…
The company was very easy to deal with and had the exact item for my vehicle that I was looking for. Also shipped pretty quickly too.
April 16, 2025
Unprompted review
Reply from Direnza
Hi Simon
I hope you are well
Thank you for your review and 5 stars we really do appreciate this!
I do hope you are enjoying your BMW 335D intake! The induction noise sounds incredible and I am happy to see this has been delivered in such a quick time, we understand the eagerness of getting the item and installing!
We do hope you choose us again in the near future.
Kind Regards
Sam
Direnza
M135i Induction Kit
Part arrived very quickly for a start. Installation took no time and the difference is noticeable! The noise is hilarious and makes me chuckle like a child and definitely feels sharper.
100% would recommend!
April 29, 2025
Unprompted review
Reply from Direnza
Hi Michael.
I hope you are well.
Thank you for the 5 star review and kind words we really do appreciate this.
I know what you mean the induction noise from the M135i is insane you should try going through a tunnel it echoes haha.
Install as you said is a breeze due to being a bolt on upgrade and being designed here in the UK on our own cars! So we know them in and out.
We do hope you choose us again in the near future maybe for an exhaust ;)
Kind Regards
Sam
Direnza
Bought the exhaust system for the BMW…
Bought the exhaust system for the BMW M140i absolute terrible fit,back box sits way to low, can't put the Underbody chasie Brace on, brackets weak had to buy stronger ones.
Wish I hadn't bought it have to look at buying another lot of money wasted 😡
April 26, 2025
Unprompted review
Reply from Direnza
Hi Kenneth.
I hope you are well
I am very sorry to hear that you have faced such an issue with this system. All items are designed here in house and this system is not something we have ever had any issues with.
Please do find we have reached out to yourself for further information on the fitting issue and I am sure we will be able to resolve what ever you are facing
Kind Regards
Sam
Direnza
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Amazing product absolutely loving my…
Amazing product absolutely loving my induction kit the only down side no paper instructions inside the box but manage to find them on online
April 16, 2025
Unprompted review
Reply from Direnza
Hi Ryan.
I hope you are well.
Thank you for a review and a 5 star we really do appreciate this!
I do hope you are enjoying your new induction kit for the Mk3 Focus St, it is a great bit of kit and being a bolt on upgrade install is quite easy. I can only apologize a guide is not included but if for what ever reason you do have an issue our team is only an email away!
We do hope to have your custom again in the near future
Kind Regards
Sam
Direnza
Great service from Direnza
Great service from Direnza along with a quick responsive Customer Service. Ordered a number of parts and also with a good 15% discount and delivery was very quick.
April 3, 2025
Unprompted review
Reply from Direnza
Hi Phil.
I hope you are well.
It is great to hear from you again! We do hope you are enjoying your new items and with the discount and fast delivery too you can get on installing them and being a bolt on upgrade they will go straight on
We do hope to hear from you again in the near future
Kind Regards,
Sam
Direnza
Ordering from the website was easy
Ordering from the website was easy. Delivery was fast, just a couple of days
Instructions were included. I had a question about the fitting of my wheel spacers so messaged them and had a response, which answered my question, first thing next day,
Spacers are excellent quality and fit perfectly. They also have the desired affect, a more aggressive stance.
March 22, 2025
Unprompted review
Reply from Direnza
Good afternoon
Dave
Thank you very much for the kind words and the 5 star review!
I am very glad to hear that the ordering process was easy and that they have provided the desired look!
If there is anything else we can do for you please do feel free to contact us at sales@direnza.co.uk
Kind regards
Jake
Direnza
“Excellent experience with Direnza
“Excellent experience with Direnza! Their communication was top-notch. Delivery was fast, and the quality of the parts is outstanding. Highly recommend for anyone looking for great service and high-quality aftermarket parts!”
March 7, 2025
Unprompted review
Reply from Direnza
Good afternoon
Stuart
Thank you for the 5 star review!
Thank you very much for the kind words on our communication and products! We do strive to have second to none customer service to top quality products
If there is anything else we can do for you please do feel free to contact us at sales@direnza.co.uk
Kind regards
Jake
Direnza
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Reply from Direnza
Good afternoon
Thank you for the 5 star review!
I am glad to hear that this has arrived quickly and I do hope you are enjoying your purchase.
If there is anything else we can do for you please do contact us at sales@direnza.co.uk
Kind regards
Jake
Ordered springs from here
Ordered springs from here. Never received item. They are trying to say it has been delivered but it has not. They don't want to do anything about it so now I am at a loss. Also never received a receipt or and delivery information. They are very rude to deal with. I honestly wish I never bothered
February 12, 2025
Unprompted review
Reply from Direnza
Hi Lewis
I am very sorry to see you have faced a negative experience here with your order. I can see from the correspondence that we have provided you with the parcel force tracking number which does show the item as being delivered on Wednesday 12th February at 8:45am. I can also see that we have contacted parcel force for further details who have stated that they have raised this with the depot who state that the drivers coordinates confirms the item was delivered to the correct address.
As stated in the emails we do want to work with you on this and have even raised a claim with parcel force who will now investigate this further and we are awaiting a response of which we will keep you updated with and have supplied to yourself with the MRN parcelforce case ID.
Kind regards
Jake
Excellent customer service
Excellent customer service, dealt with equiry quickly and professionally, thanks
December 10, 2024
Unprompted review
Reply from Direnza
Good Afternoon
I hope you are well
Thanks so much for this 5 star review, it is great to hear that our customer service team are providing an above satisfactory standard of service, reviews like this give the team a real boost!
Please feel free to reach out if you need anything else in the future
Kind regards
Adam
Just disappointed in the quality
My radiator for a BMW lasted about a month. It was sent to a welder for repair and they said they can’t do anything with it: it’s rubbish. What annoys me more is that I asked the garage to give me the cheapest possible radiator as a replacement whilst it was being welded. So now that needs replacing too. The garage threw the original OEM radiator away when I had the Direnza fitted, so that’s 4 radiators for nothing. I’d post a picture of all the fins etc but I can’t. I can’t even remember which retailer I bought it from otherwise I’d get it sent back. I’m not slagging the brand off, but it was a waste of money time and energy.
I will update the review later with your serial number so that you can confirm this is manufactured by you. I’m sorry you aren’t happy with the review, but it could have been less polite. I’ve just had to swallow the cost and inconvenience and I didn’t think it was too harsh a review given that the product lasted a couple of months before it failed. Thank you.
December 10, 2024
Unprompted review
Reply from Direnza
Hi there.
I hope you are well.
I am very sorry to hear that you are facing an issue with your radiator. Sadly no identifiable information has been left by yourself in regards to purchasing a radiator from ourselves and I believe you have left an incorrect review for a different company as you have stated you do not know who you bought the radiator from.
I can confirm all items are designed with performance and longevity in mind and are supplied with 12 months warranty as standard. Any issues which are very rare with our items especially our radiators we are an email Sales@direnza.co.uk or a phone call away and have a dedicated customer service team to help where possible Monday - Friday 9-5. Please do email ourselves directly if this is a confirmed purchase we will be able to best advise and will be able to resolve your current issued.
Kind Regards.
Sam.
Direnza.
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Induction kit
Orderd induction kit for my mini but arrived with out hose clips needed part on that day they sent clips two days later not the worst company to deal with was going to order new intercooler etc but I’ll use another company
November 25, 2024
Unprompted review
Reply from Direnza
Good afternoon Carl
I hope you are well
I am very sorry to see that you did not have the best experience with your recent order and we would like to correct this in any way possible
I can see here that the replacement clips were sent out along with some extra merch as a way of apology, these were sent out on a Parcelforce 24 service which is a 1-2 day courier but is our fastest possible delivery service and as explained previously, deliveries can experience slight delays in the run up to the Christmas period
I see these clips did arrive to you today and I hope the induction kit is a great addition to your mini, if you do still wish to purchase these other bits, please get in touch and we will do our best to rectify the situation
Kind regards
Adam
Definitely recommend to anyone had a…
Definitely recommend to anyone had a slight problem and it was a rectified the very next day by jack and Adam 👍
November 20, 2024
Unprompted review
Reply from Direnza
Good afternoon Mr Mckenna
Thanks so much for the positive review, it really means a lot to us as a growing business to see that our customers are pleased with our service. We hope for no issues to occur in our orders but on the rare occasion that they do, we like to get them sorted asap with the customer's needs being our main priority
Please feel free to reach out if you need anything else in the future and myself, Jack or any of our other team members would be glad to help
Kind regards,
Adam
Direnza
Reply from Direnza
Good Morning
Thanks so much for the positive review, this means a lot to us as a business
We strive to have our products dispatched same day and for them to be the best quality possible considering our competitive prices
Please feel free to get in touch if you need anything else in the future
Kind regards
Adam
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