My son broke his glasses and needed urgently. Googled next day delivery glasses, a few other sites said no due to prescription. However direct site was easy. I ordered late thursday night and by 9.15... See more
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Great service from Direct Sight . Good communications and informed back up from Customer Care ( Maria is a star !) . If you are looking for glasses at affordable prices and an efficient service which... See more
I asked questions prior to ordering and they were immediately answered. The prices are reasonable. One of the two items I ordered had a problem, introduced on their end. I pointed it out and it was im... See more
Company replied
Verified
After paying for express, next day delivery, and having confirmation on email of a dispatch date; ordered on the 6th, confirmed dispatch of the 8th (yes, delivery est. for 3 days later).. I contacted... See more
Company replied
Company details
Written by the company
Direct Sight is one of the leading online providers of prescription glasses in the UK. Our company boasts a highly experienced team of optical professionals. In addition, Direct Sight can offer both designer and prescription frames at prices up to 80% cheaper than high street retailers. Direct Sight manufactures all orders in our privately owned laboratory based in the UK.
Contact info
Unit 1, The Business Centre, HP6 6FB, Amersham, United Kingdom
- 01494 362 300
- help@directsight.co.uk
- directsight.co.uk
Breach of guidelines
Glasses needs urgently and class A service
My son broke his glasses and needed urgently. Googled next day delivery glasses, a few other sites said no due to prescription. However direct site was easy. I ordered late thursday night and by 9.15am on Saturday morning they arrived. I also did an error on my ordered and received an email back from Maria how got everything sorted for me. Class A service. In a world where the human touch and customer service can be challenging its important to recognise good service. Will be using for all my future needs.
October 10, 2025
Unprompted review
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Don’t ask for a refund!!!!
I returned the glasses as they were faulty and one lens was more out of focus than my old glasses. I was then told I will only be refunded the price of the frames and delivery. The majority of the costs is in the lenses. They would only put this part of the refund as a credit for future purchases. Like I am going to do that !!!!
September 30, 2025
Unprompted review
Reply from Direct Sight
Dear Maurice,
Thank you for your feedback and we’re sorry to hear of your disappointment.
We can see that our Team have already been in touch directly regarding your return and your glasses have been sent to our Lab for a full check.
To ensure complete accuracy when reviewing the lenses and prescription details supplied, we’ve asked for a little more information from you - specifically confirmation of the prescription date and your pupillary distance (PD). This will help us identify whether the issue relates to the prescription or the manufacturing of the lenses.
As explained, our lenses are made bespoke to each order and are therefore non-refundable unless a fault is confirmed. Should our Lab identify any fault in the lenses, you will of course be entitled to a full refund.
We appreciate your patience while this investigation is ongoing and will keep you updated directly with the outcome.
Best wishes,
DS Customer Care Team
Great service from Direct Sight
Great service from Direct Sight . Good communications and informed back up from Customer Care ( Maria is a star !) . If you are looking for glasses at affordable prices and an efficient service which provides a reliable quality product for your needs , Direct Sight is definitely the right choice for you .
September 26, 2025
Unprompted review
First class service
My first order with Direct Sight, and I am delighted with the services received. Plenty of communication; careful consideration of my requirements; and prompt delivery. Five Star service.
September 24, 2025
Unprompted review
Good Customer Service
I asked questions prior to ordering and they were immediately answered. The prices are reasonable. One of the two items I ordered had a problem, introduced on their end. I pointed it out and it was immediately and cheerfully corrected, including refunding my postage charge to re-return the item. Overall I am happy with the service and the Customer Service and would use this company again.
September 24, 2025
Unprompted review
Reply from Direct Sight
Dear Alysia,
Thank you for taking the time to share your feedback and for your kind words about our Customer Service Team. We’re so pleased we were able to resolve the issue quickly for you and that you’re happy with the outcome.
We look forward to welcoming you again in the future. If there’s anything more we could do to earn a 5* review next time, please do let us know - we’d love to make your experience even better!
Kind regards,
DS Customer Care Team
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Wow...
Wow... Ordered before 3pm on Monday and delivered 09:15am the following day. Frames are solid and fit perfectly. I'll be ordering from Direct Sight in future, I'm so impressed with the service. Thank you.
September 16, 2025
Unprompted review
Reply from Direct Sight
Dear Colin,
Wow – thank you for such fantastic feedback!
We’re so pleased to hear your glasses arrived so quickly via the Express Service and that you’re happy with the fit and quality.
We definitely look forward to providing you with the same great service again next time! Should you require any aftercare assistance at any time, please feel free to reach out to us at help@directsight.co.uk or on 01494 307 345.
Kind regards,
DS Customer Care Team
Amazing service
Amazing service. Quarter of the price of the high street opticians. I found the service to be very quick.
I'm over the moon with my new glasses. They fit perfectly and the vision is perfect. I was a bit hesitant because I have varifocals but I am delighted with them. I would highly recommend this company.
September 12, 2025
Unprompted review
Reply from Direct Sight
Dear Caroline,
Thank you so much for your wonderful review!
We’re so pleased to hear that you’re delighted with your new glasses and that the Varifocals are working perfectly for you. It’s great to know you found our turnaround time fast and at such good value compared to the high street.
We really appreciate your recommendation and look forward to helping you again in the future!
Best wishes,
DS Customer Care Team
Verified
'Next-day' = 'Next-week, maybe?'
After paying for express, next day delivery, and having confirmation on email of a dispatch date; ordered on the 6th, confirmed dispatch of the 8th (yes, delivery est. for 3 days later).. I contacted on the 9th, to be informed they're 'likely' to be dispatched on the 12th..
I get there's a small-print that say's 'may take longer', but charging someone £20 to then get 'if', 'but' & 'maybe', is poor! To then not get a refund, but a cold and blunt (clearly copied and pasted) response - is just poor.
September 8, 2025
Reply from Direct Sight
Dear Ryan,
Thank you for taking the time to share your feedback.
Your order was placed on Saturday 6th September, outside of our working hours, with production scheduled to begin on Monday 8th September. To help speed things along, our Team generously processed your order on Sunday evening, out of hours, so it was ready for production first thing Monday morning.
As outlined in our Express Terms & Conditions, some prescriptions fall outside of the Next Day Express range. In these cases, the order is still prioritised through the lab and dispatched on express delivery once complete. Your order is following this process and remains on track for dispatch on Thursday, as advised.
If you would prefer to remove the express upgrade, we can certainly arrange a refund of £14.05 and move your order back into standard production and delivery timescales. Please kindly let us know on your existing email thread if you would like to proceed with this option.
Kind regards,
DS Customer Care Team
Long long delivery if they come
Long long delivery if they come
15 days and not arrived
September 9, 2025
Unprompted review
Reply from Direct Sight
Dear Graham,
Your order was received on 26th August 2025 and was processed on 28th August on receipt of your prescription details. The order entered Production on 28th August at 12:05 and dispatched 7 full-working days later, 8th August 2025 at 09:41.
I enclose a copy of the latest response to your email this evening (9th August), in case this hasn't been received.
"I'm sorry to hear of your disappointment. The order was dispatched yesterday, 8th September on the 48 hour tracked service as paid for. Your glasses should be scheduled to arrive with you tomorrow - I will look to obtain your tracking details tomorrow on return to the office and forward that across for you. Please note that Transition Lenses have an estimated production time of 7-10 working days."
Kind regards,
DS Customer Care Team
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Great Company!
I'm a contact lens user but needed some glasses as I was going on holiday and had recently broken my glasses (which I wear when not wearing my contacts), I spoke to several companies who advertise inexpensive products and quick delivery but they were unable to help me due to my prescription not being suitable and was quoted quite a long delivery time. I spoke to Direct Sight - what a difference! I submitted my prescription to Maria who confirmed they could supply on a next day delivery and also made recommendations. I reflected and placed an order the following day with Zoe. Both girls were great - very polite, friendly and professional. They couldn't have been more helpful. On placing the order I had an email within an hour telling me the glasses were being despatched and they arrived at 9.30 the following morning! Well done Maria and Zoe, it was an absolute pleasure to deal with you.
August 18, 2025
Unprompted review
Reply from Direct Sight
Dear Stephen,
Thank you so much for your wonderful review!
We’re delighted to hear that Maria and Zoe were able to make your experience such a positive one and we truly appreciate you taking the time to share your feedback!
We do hope you had a wonderful holiday and look forward to helping you again in the future, if ever needed! Please do not hesitate to get in touch if you require any aftercare assistance at any time.
Best wishes,
DS Customer Care Team
Sent my prescription for varifocals…
Sent my prescription for varifocals sent me reading glasses which I could not see anything clear they denied any responsibility
Paid £19.00 delivery had to pay return postage told they would not refund for lenses
Absolutely disgraceful would not recommend this company to anyone except trading standards
September 3, 2025
Unprompted review
Reply from Direct Sight
Dear John,
Thank you for sharing your feedback. Although you did not provide your details through Trustpilot, we were able to identify your order based on the information within your review.
We would like to clarify that Varifocals are not available on our Next Day Express service due to the more complex nature of these lenses. Your order was for single-vision reading glasses, which was confirmed in the order specification sent to you on purchase, receipt of your prescription, when the order entered production and again upon dispatch.
We understand it can be frustrating if the glasses received were not what you expected but we can assure you that your order was fulfilled in line with the prescription and lens type selected at checkout.
Our Customer Care Team have already sent you a copy of your order for reference and we remain happy to discuss this further with you directly to provide any clarification or support needed with a refund or exchange.
Kind regards,
DS Customer Care Team
I need prisms on my lenses so…
I need prisms on my lenses so appreciate this can increase the waiting time but to be told to wait 2 week after placing the order just because the frames were not in stock is not the quick turnaround they advertise. Very disappointed.
Amazing - 5 days after I left my review and after chasing for an update on the order, you reply with this making it sound as if you have actually provided an efficient service!
September 4, 2025
Unprompted review
Reply from Direct Sight
Dear Fiona,
Thank you for taking the time to leave your feedback - we are very sorry for the disappointment caused by the delay to your order!
The frame you originally selected was unfortunately subject to a supply delay outside of our control and apologise that your order was affected as a result.
We can see that you have since exchanged your frame choice and that your order has now been dispatched, scheduled to arrive with you tomorrow on the upgraded delivery service! We will continue to monitor the delivery of your preferred frame and look forward to updating you as soon as it becomes available.
We truly appreciate your patience and understanding throughout.
Best wishes,
DS Customer Care Team
AVOID AVOID
Received glasses completely out of focus, returned them to be told I wouldn't be refunded for the lenses. Lenses that where obviously wrong was then told by a Maria that the lab said they where OK. Absolutely disgraceful AVOID AVOID AVOID
August 11, 2025
Unprompted review
Reply from Direct Sight
Dear Andrew,
We’re sorry to see your review and regret that you’ve had a disappointing experience.
We did contact you via Trustpilot to request further details so we could look into this properly, but unfortunately, we did not receive a response within the timeframe required. Without that information, we're unable to investigate, comment or resolve the matter for you.
If you're still looking for a resolution, please get in touch with our Customer Service Team directly at help@directsight.co.uk - we’re more than happy to assist.
Kind regards,
DS Customer Care Team
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Lost my glasses 10am Tuesday by 10am…
Lost my glasses 10am Tuesday by 10am Wed, the next day, I had a new pair.
Glasses excellent quality, excellent price. My optician quoted 7 days and 3x the price.
August 20, 2025
Unprompted review
Reply from Direct Sight
Dear Phil,
Thank you so much for your 5 star review!
We’re delighted to hear we could get your new glasses to you so quickly via the Express Service and even more ecstatic to hear that you’re happy with both the quality and the price. Providing excellent value without compromising on service and standards is exactly what we aim for and it’s wonderful to know we met your expectations.
We really appreciate your feedback and look forward to helping you again in the future!
Best wishes,
DS Customer Care Team
Stolen my money
I purchased lenses from Direct Sight with a blue light filter, but immediately experienced significant visual issues — including double vision when using digital devices and a constant, intrusive blue glare. This was not an issue with my previous glasses, indicating a clear fault with the lenses provided.
I asked Direct Sight to either rectify the defect or remove the blue light coating. When the glasses were returned, no explanation was provided about the work done. I had to contact customer service myself, and was informed that the lenses had been remade without the blue light filter — essentially meaning I paid for a feature that was not delivered.
Despite this, Direct Sight has refused to refund the cost of the blue light filter, citing their terms and conditions. This has been a deeply disappointing experience. I would strongly advise others to be cautious when ordering from this company. If this is the level of care shown for a relatively minor issue, I would be very concerned about how they handle more serious problems.
August 7, 2025
Unprompted review
Reply from Direct Sight
Dear William,
It’s particularly disheartening to see your review given the positive feedback you shared with us via email after safely receiving your new, updated lenses.
We are sorry to hear that you experienced discomfort with your lenses after ordering the Blue Light Filter. As discussed in our email correspondence, your original lenses were made to the exact prescription and specifications provided, including the blue light coating. After you reported visual discomfort, the lenses were remade without the coating at no cost and also reimbursed your return postage as a gesture of goodwill - despite the fact that the original product was manufactured correctly and met the order requirements.
Our terms and conditions, which are available on our website prior to ordering, explain that custom-made prescription lenses including optional coatings, are non-refundable unless a manufacturing fault is found. In this case, no fault was identified.
We appreciate that this was not the outcome you had hoped for, but we have acted in line with our policies while still providing a no-cost remake and covering your return postage to ensure you had lenses you could comfortably wear.
Kind regards,
DS Customer Care Team
Super quality product
Super quality product, at a great price. Wonderful support staff that answered all my questions and were quick to respond. I will most definitely be using them again and also recommend them to friends and family. Thank you
July 29, 2025
Unprompted review
Reply from Direct Sight
Dear Costas,
Thank you so much for your wonderful review!
We’re so pleased to hear that you’re happy with both the quality and price of your new Varifocal glasses. Our Team will be delighted to know their quick responses and assistance made a positive impact on your first experience with us!
It’s great to know you’ll be returning to us and recommending us to your friends and family - that really means a lot for our family-run business!
If you require any aftercare assistance at any time, please feel free to reach out on 01494 307 345 or via email at help@directsight.co.uk.
Best wishes,
DS Customer Care Team
Absolutely brillant
From start to finish I can't fault this company. Dealt with 1 person all the way when I made an error and accidentally ordered 2 pairs of the same glasses. Maria swiftly helped me to change my second pair to the sunglasses I wanted. My 1st pair of glasses arrived today and they are great. Only had to take a picture of my prescription instead of having to enter it manually, cant compliment them enough. If only every company was as professional ...thank you
July 28, 2025
Unprompted review
Reply from Direct Sight
Dear Lorraine,
Thank you so much for your amazing review!
We're delighted to hear you had such a smooth experience with us from start to finish. We're so glad Maria was able to quickly sort everything out and get you the sunglasses you wanted - she’ll be delighted to hear your kind words!
Thanks again for your trust, support and for the lovely compliment!
If we can help with anything more, please do not hesitate to get in touch.
Best wishes,
DS Customer Care Team
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They do not deliver in the promised timescales
This company promised a much quicker turnaround on my glasses than my existing supplier and have failed to deliver anywhere near on time. I get regular emails apologising as they fail to meet yet another delivery date promise. I feel lied to and mislead.
July 17, 2025
Unprompted review
Reply from Direct Sight
Dear Mark,
We're sorry to hear you're disappointed.
As mentioned in our previous communication, your order includes custom-made Varifocal lenses, which naturally require more time to produce. Our delivery timescales (7 to 14 working days for multifocal lenses) are clearly outlined on our website and as confirmed earlier today, your order is still on track to be dispatched well within that timeframe.
Kind regards,
DS Customer Care Team
Shocking service
Shocking service, ordered 2 set for next day which i paid extra for and still to receive anything 3 days later.
Stay away at all costs.
July 22, 2025
Unprompted review
Reply from Direct Sight
Dear Ian,
We’re sorry to read your review, especially following our correspondence earlier this evening.
To clarify, you placed two Next Day Express orders - one for Single Vision Reading and another for Single Vision Computer Use. The Reading pair has been successfully produced and dispatched in line with the Next Day Express service you selected. Tracking details will be forward across to you, first thing in the morning on return to the office for you to track your delivery.
Regarding the second pair, we’ve raised a query which has already been further detailed in our email this evening. Unfortunately, your prescription does not include an Intermediate (Inter ADD) value, which is required for us to produce lenses suitable for Computer Use.
Please kindly refer to our email trail for details on how we can assist in resolving this. We’re here to help and will do our best to ensure a positive outcome.
Kind regards,
DS Customer Care Team
Verified
Great service and great price
After my puppy chewed my glasses a few days before a holiday, I found this company online and took a chance. I ordered next day delivery, they came and were perfect. Since then I've ordered three more pairs including prescription sunglasses at the regular delivery timing and will be ordering more.
July 18, 2025
Reply from Direct Sight
Dear Eleanor,
Thank you so much for your wonderful review! We're thrilled to hear that we could come to the rescue after your puppy's little adventure - and just in time for your holiday! 😊
It means a lot that you took a chance on us and we're delighted to know the glasses arrived promptly and were just what you needed. Seeing that you've come back for more pairs, is the best compliment we could ask for.
We truly appreciate your continued support and look forward to helping you in the future (hopefully without any more puppy mishaps!).
If you require any aftercare assistance with any of the glasses received, we are happy to help!
Best wishes,
DS Customer Care Team
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