G Murfin

Dear Graham,

Your order was received on 26th August 2025 and was processed on 28th August on receipt of your prescription details. The order entered Production on 28th August at 12:05 and dispatched 7 full-working days later, 8th August 2025 at 09:41.

I enclose a copy of the latest response to your email this evening (9th August), in case this hasn't been received.

"I'm sorry to hear of your disappointment. The order was dispatched yesterday, 8th September on the 48 hour tracked service as paid for. Your glasses should be scheduled to arrive with you tomorrow - I will look to obtain your tracking details tomorrow on return to the office and forward that across for you. Please note that Transition Lenses have an estimated production time of 7-10 working days."

Kind regards,
DS Customer Care Team