Don’t ask for a refund!!!!
I returned the glasses as they were faulty and one lens was more out of focus than my old glasses. I was then told I will only be refunded the price of the frames and delivery. The majority of the costs is in the lenses. They would only put this part of the refund as a credit for future purchases. Like I am going to do that !!!!
Reply from Direct Sight
Dear Maurice,
Thank you for your feedback and we’re sorry to hear of your disappointment.
We can see that our Team have already been in touch directly regarding your return and your glasses have been sent to our Lab for a full check.
To ensure complete accuracy when reviewing the lenses and prescription details supplied, we’ve asked for a little more information from you - specifically confirmation of the prescription date and your pupillary distance (PD). This will help us identify whether the issue relates to the prescription or the manufacturing of the lenses.
As explained, our lenses are made bespoke to each order and are therefore non-refundable unless a fault is confirmed. Should our Lab identify any fault in the lenses, you will of course be entitled to a full refund.
We appreciate your patience while this investigation is ongoing and will keep you updated directly with the outcome.
Best wishes,
DS Customer Care Team
