Been a subscriber in Canada for 3 or 4 years, despite the poor transmission quality early on. Lately, the number of commercials are ridiculous, and it's always the same commercials that are shown... See more

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About DAZN DE
Written by the company
- Das globale Zuhause des Sports und die ultimative Sport-Entertainment-Plattform
- Vereint die Sportfans der Welt durch das ultimative Unterhaltungserlebnis
Sport jederzeit, überall
Erleben Sie die Zukunft mit der personalisierten Sport-Entertainment-Plattform von DAZN.
Schauen
Schauen Sie Sport auf Ihre Weise. Streamen Sie Tausende von Veranstaltungen live und auf Abruf, jederzeit, überall und auf jedem Gerät. DAZN bringt die Action zu Ihnen mit erstklassiger Technologie und garantiert hochwertiges Seherlebnis.
Kaufen
Shoppen Sie für Ihre Leidenschaft. Holen Sie sich die neuesten Fanartikel, Tickets und mehr von Ihren Lieblingsteams und Marken mit einer einzigen Geldbörse und Ein-Klick-Kauf für höchsten Komfort.
Verbinden
Treten Sie der Community bei. Teilen Sie Ihre Leidenschaft und feiern Sie jeden Sieg gemeinsam. Chatten Sie live, senden Sie Reaktionen, nehmen Sie an Umfragen und Quizzen teil, gewinnen Sie Wettbewerbe und verbinden Sie sich mit Fans weltweit.
Contact info
Germany
- dazn.de
Replied to 21% of negative reviews
Typically replies within 24 hours
I do not recommend
I have had several issues with this service, and getting a solution from customer support is really difficult. I will never use this service again. I do not recommend it!

Reply from DAZN DE
Poor commentators
Any football commentator, regardless of his personal preferences and arrogance, should remain neutral when commenting on a game between two teams, any teams. The commentary from Julian Engelhard is nothing more than embarrassing und unprofessional. Typical german “ I know it all” blind ignorance.
DAZN problems with NFL Game Pass getting worse and worse
NFL Game Pass Germany. Constantly streaming failures, sound disappearing, forcing user to restart the stream and/or the complete app to get back into live stream. Quality is terrible.
On the other hand, despite the NFL’s promise that the Game Pass service would be unchanged with the change to DAZN, DAZN disrupts the paid for stream for their advertising. I am paying, like everywhere else, for uninterrupted live stream of the NFL Game Pass, but DAZN is not delivering as promised by the NFL.
I can only say: NFL, please save your fans, honour your promises and offer an alternative to DAZN!!!!!
WAY Too Many Advertisements
WAY too many advertisements. Makes the whole game watching experience disjointed and really annoying. A subscription should provide a commercial free experience. DAZN IS JUST THE OPPOSITE.
£169.99 stolen for a yearly pass I didn't ask for
I purchased what I thought was a one off game in February, the superbowl. What I didn't realise was this then allowed DAZN to charge me £169.99 for a yearly game pass when the new season started in August.
I asked DAZN for a refund as felt I had no prior warning of this, I was told no. I asked if there was a cooling off period on the contact but was told no, as it was considered a renewal not a new contract.
I then disputed the charge via PayPal as it was charged to PayPal credit. The dispute was closed and sided with DAZN.
I reluctantly accepted my loss and decided to just make the most of my subscription.
I logged on last night and found it saying I did not have an active subscription and was being asked to make payment to watch games. Upon contacting DAZN I was told my subscription had been cancelled with immediate effect when they were told of the dispute via PayPal. They cannot refund me or reinstate my subscription. So they have £169.99 of my money and state they can no longer provide the service as I breached their Ts&Cs by creating a 'charge back' and even though I lost the dispute it doesn't matter, so I am out of pocket for nothing. Is this something a company is able to do? Surely I'm within my rights to dispute without nullifying a contract that I was initially told could not be cancelled under any circumstances? Their customer service is appalling

Reply from DAZN DE
Been a subscriber in Canada for 3 or 4…
Been a subscriber in Canada for 3 or 4 years, despite the poor transmission quality early on.
Lately, the number of commercials are ridiculous, and it's always the same commercials that are shown over and over.
And now on my home screen, there are offers of games that require a higher-end subscription. So we must pay extra for the long-awaited soccer games between Bosnia and Georgia, and Israel and Slovenia. Seriously! $250 a year is not enough, apparently!
I will try TSN + once my subscription is up.
Bunch of scammers
Bunch of scammers. Paid to watch a single fight and got sucked into paying the subscription for three months, because I didn’t read the small writing about how after 7 days it starts charging. Spoke to the customer service and they were completely unwilling to give me even one months refund.
I'm at my wits end with this company
I'm at my wits end with this company! They keep charging me 4 charges in less than a month! No phone support, live chat is hidden away so well its nearly impossible to find! And when you do get through all agents are busy please try later.
Free, good quality
It was all free, quality was good, ads were, well, ads, sometimes annoying but all-in-all a good experience

Reply from DAZN DE
I think that is nice
I think that is nice to see Football and Dont spend Money
Thats was realy nice to watch very cool
Thats was realy nice to watch very cool
It was said that the Fifa club World…
It was said that the Fifa club World cup is free to watch on DAZN. But it was not always the case. Most of the game were not free to watch
Unhelpful support staff and continually…
Unhelpful support staff and continually try to charge you subscription fees. Be very aware.
Worked perfectly
I signed up for a free 7 day trail
I signed up for a free 7 day trail, so I could watch the Usk vs Dubois fight for which I paid a premium Pay to View price.
When I went to sign in on the day of the fight, I received a message stating that my account had been locked and to contact customer services.
However, to contact DAZN customer services I had to log in, which I could not do!
I searched the internet for an alternative method of contacting the company but none was available apart from a third party site PissedConsumer.com and I sent an e mail to DAZN customer services via the site.
I received a response days later asking for details of my issue which I provided, only to receive a response telling me to use a password reset link so I could access the site!
I had paid to watch the event live so I had no interest in watching a re-run when I already knew the result and had watched highlights on different sites free of charge.
No apology or offer of a refund!
Then I received the following!
Sent: Tuesday, July 29, 2025 19:49
To: david gordon
Subject: Re: ID: #12437827 | Re: ID: #12310687 | Message from David Gordon: My account is locked
Hi David,
Thank you for reaching out to DAZN Customer Service.
I'm very sorry to hear that you were unable to access the Pay-Per-View event you paid for, and I completely understand your frustration. Please accept our sincere apologies for the inconvenience and disappointment this has caused.
We understand how important a smooth viewing experience is. However, as per our policy, no refunds are provided for buffering or streaming issues related to Pay-Per-View (PPV) events.
These issues can often be influenced by factors such as local internet connectivity or device compatibility.
We recommend ensuring a stable internet connection and using supported devices for the best experience. If you need any technical assistance, our support team is here to help.
Should you have any questions or need further assistance, please feel free to get in touch. feel free to visit our Help & FAQ pages
Kind Regards,
Jyotsna - DAZN Support Team
My response was as follows
Subject: Re: ID: #12437827 | Re: ID: #12310687 | Message from David Gordon: My account is locked
Good Morning,
Thank you for your reply, which was as anticipated and total rubbish, I had no buffering issues or streaming issues, the issues were with your site, after the event the following day I could easily access your site as your records will clearly show.
How was that? A strange co-incidence!
I will post your response on Trustpilot to demonstrate that your rating of 1 star is not truly deserved it should be 0 stars not 1 for your appalling treatment of your customers and I will seek out every review site I can find to warn potential customers of your appalling treatment of your customers.
It is disgusting and immoral.
I am amazed that you are happy to work for the company and draw a salary funded by your so called customers' misery.
I hope that you have an awful year, as you clearly are defending a company that has no morals what so ever.
yours pissed off
David Gordon

Reply from DAZN DE
Good vibrations
Good, but too much money, too hot.
Sorry, I wrote it to short.
I talked about the FIFA Club WM; there was too much money in play and the weather too hot.
Your service was good; 4 Stars because it can always be better.

Reply from DAZN DE

Reply from DAZN DE
Exciting soccer matches
I watched several FIFA Club World Cup matches for free, without subscription. The games were exciting, and the commentary was truly competent. I thoroughly enjoyed the experience. Thanks!

Reply from DAZN DE
Champions in sports transmissions
FIFA Club World Championship: Excellent accessibility, almost uninterrupted transmission, informative commentaries, well informed speakers, "close to happening" interviews. All in all a very satisfying experience at champions league level!

Reply from DAZN DE
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