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DAZN DE Reviews 5,563

TrustScore 1.5 out of 5

1.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express significant dissatisfaction with the company's marketing strategies and subscription services. Many consumers report issues with pricing, finding it to be unfair or not transparent. Contacting customer support is another source of frustration for people, who describe difficulties in getting their issues resolved. The ambiguous sentiment around quality suggests mixed experiences, with a lack of consensus among reviewers. Some consumers have had issues with the streaming quality, while others have been happy with the service. Overall, people express concerns about hidden fees, misleading offers, and the complexity of canceling subscriptions.

Based on these reviews

Rated 2 out of 5 stars

Been a subscriber in Canada for 3 or 4 years, despite the poor transmission quality early on. Lately, the number of commercials are ridiculous, and it's always the same commercials that are shown... See more

Rated 2 out of 5 stars

I loved the option to have an app that you could quickly hope on a start streaming. but the in app experience was horrible. the app didnt work on my phone, my tablet and there is no app for desktop... See more

Company replied

Rated 2 out of 5 stars

Sorry but it’s impossible to find the French speaking stream on the app while living in Switzerland …

Rated 2 out of 5 stars

On the positive side the system works mostly well and since the introduction of 60fps streaming the quality is also comparable to HD TV. On the downside there's the customer service. A disrespectful... See more

Rated 1 out of 5 stars

NFL Game Pass Germany. Constantly streaming failures, sound disappearing, forcing user to restart the stream and/or the complete app to get back into live stream. Quality is terrible. On the other... See more

Rated 1 out of 5 stars

I have had several issues with this service, and getting a solution from customer support is really difficult. I will never use this service again. I do not recommend it!

Company replied

Rated 1 out of 5 stars

Bunch of scammers. Paid to watch a single fight and got sucked into paying the subscription for three months, because I didn’t read the small writing about how after 7 days it starts charging. Spoke t... See more

Rated 1 out of 5 stars

Started an overprized abo to watch usyk fury fight. There was no 7 day trial option & PPV as promoted. Paid monthly subscription and PPV which is waaaay too much. Then went on after the event to can... See more

Rated 1 out of 5 stars

Application non ergonomique ! Des fois il est difficile de trouver le match de ligue 1 en direct facilement, le temps que cette charrette d’application fonctionne.. Bref, vivement la fin du partenaria... See more

Company replied

Rated 1 out of 5 stars

These people are shitshit. Barely streams, app is glitchy af, Cretin-level interface, menus structured by a blind guy, and way too expensive! And then there’s this BS where I can’t watch NFL in the US... See more

Rated 1 out of 5 stars

Absolute scam merchants! AVOID! They unknowingly locked me into an annual subscription even though I only wanted to watch a PPV event. There was no way to really communicate with them other than a c... See more

Rated 1 out of 5 stars

I’m fed up with DAZN not providing the service you expect when you pay these ridiculous prices. I have problems with the app on my TV, Xbox, and sky box, there is an option for English commentar... See more

Rated 1 out of 5 stars

Extremely overpriced. Keeps raising prices, removing the option to stream on 2 devices, and ask for 20€/month to add it back. Just ridiculous. On top of everything, they cut interviews, the interface... See more

Rated 1 out of 5 stars

Subscription model built to bleed every customer of every possible penny. 30 day notice of cancelation results in them charging that extra little bit after you paid for the initial 30days...scam compa... See more

Rated 1 out of 5 stars

It's like using the internet in a third world country. Waste of money. I'm waste of time. Whenever I actually want to watch a game the app freezes doesn't open or it just does absolutely nothing. NFL... See more

Rated 1 out of 5 stars

I am forced to give one star because there is no zero star option! After paying a small fortune for one PPV event, the Fury vs Usyk 2 live stream was terribly lagging despite my high speed internet co... See more

Rated 1 out of 5 stars

You need to watch some advertising clips before you are able to watch the game. During the game I was kicked out several times and every time I wanted co continue watching, I had to watch advertising... See more

Rated 3 out of 5 stars

I liked that it was free. However, you placed a lot of advertisements mid-game which was annoying because it stopped playing the audio of the game. Also, I did not like that you couldn't 'wait' for a... See more

Rated 1 out of 5 stars

Professional SCAMMERS!!!! they trick you in to their horrible service and poor quality the app keeps crashing and just because NFL Europe is monopolized by them they think they can get away with scamm... See more

Rated 1 out of 5 stars

You can never cancel. According to the DAZN Terms and Conditions 6.2, you must give 30 days' advanced notice to cancel. The website makes it impossible for you to cancel. The links to cancel go to a c... See more

Company replied

Rated 3 out of 5 stars

good that it was free, good that you showed every match, too much ads mid game and when you closed the app accidentally you hab to watch all the ads again and probably missed some important moments

Rated 1 out of 5 stars

Seems I'm not the only one writing in to complain about the scammy pay-per-view DAZN practice. I paid for the Tyson-Uzyk fight on pay-per-vie basis, wanting to just see the fight. Was told I have "3... See more

Rated 3 out of 5 stars

Why don‘t i have the option to choose the language of the streaming during the Club World cup, given DAZN broadcasted in many different languages? I live in a country (Switzerland) that speaks 3 to 4... See more

Rated 1 out of 5 stars

App doesn't work on TV. Customer support doesn't seem to speak English even tho I contacted them in English they continue to answer in German. I paid but can't watch my product on my TV

Rated 1 out of 5 stars

Terrible automated emails. Apple pay does not work. Difficult to find cancellation, and it tricks you into thinking you have cancelled when you haven't. Hidden 12 month contract.

Rated 1 out of 5 stars

Unlike every other streaming service you can’t cancel anytime in the month of your subscription and have to give 30 days notice. This is not aligned to all other major streaming services and unfortuna... See more

Rated 1 out of 5 stars

Any football commentator, regardless of his personal preferences and arrogance, should remain neutral when commenting on a game between two teams, any teams. The commentary from Julian Engelhard is no... See more

Rated 1 out of 5 stars

If it were possible I would rate DAZN zero. I am not a sports fan, but last night I decided to watch the Tyson Fury fight. I signed up for the fight + 1 month free subscription that I never wanted... See more

Company replied

Rated 1 out of 5 stars

I did an abo with DAZN, you can't really check the offer, what is in the packet, and youhave to look the logos. I need champions league games, so it looked the champions league logo, it was, but very... See more

Company replied

Rated 1 out of 5 stars

I purchased what I thought was a one off game in February, the superbowl. What I didn't realise was this then allowed DAZN to charge me £169.99 for a yearly game pass when the new season started i... See more

Company replied

Rated 1 out of 5 stars

Terrible experience trying to cancel. Even as an avid boxing fan I will not be using these again. Just money grabbing. The 90% 1 star reviews are justified.

Company replied

Rated 1 out of 5 stars

the website is slow af the interface sucks with this patronising fanzone bs window that you can't close i wish i could watch football elsewhere

Company replied

Rated 1 out of 5 stars

I'm at my wits end with this company! They keep charging me 4 charges in less than a month! No phone support, live chat is hidden away so well its nearly impossible to find! And when you do get throug... See more

Rated 1 out of 5 stars

On May 18, I decided to try this service on the Usyk vs. Fury boxing and see if it suits me and for UEFA 2024. I open the page and go to subscription, and there is Unlimited, it says you can... See more

Company replied

Rated 1 out of 5 stars

Usyk Fury 2, nonstop lagging Thanks for serving the HORRIBLE experience! Never again no matter what Avoid those scammers

Rated 1 out of 5 stars

HORRIBLE provider - HORRIBLE Service, if you can even call it that! I have been an NFL GP customer since forever. WHile the NFL still ran the app is was bad enough! Now DAZN has taken a mediocr... See more

Rated 1 out of 5 stars

DAZN Terrible app. Whenever you press a function there is a 5 second time delay. And impossible to contact a person in 'customer service'.

Rated 1 out of 5 stars

WAY too many advertisements. Makes the whole game watching experience disjointed and really annoying. A subscription should provide a commercial free experience. DAZN IS JUST THE OPPOSITE.

Rated 3 out of 5 stars

All matches covered, but commentators not of Premier League UK quality: they speak too much and fill the time with non-interesting background stories👎

Rated 1 out of 5 stars

Unhelpful support staff and continually try to charge you subscription fees. Be very aware.

Rated 1 out of 5 stars

Worst experience ever. They only offer costly packages... all I wanna watch is NFL, but I get all the other trash with it and have to pay for it, too. And when I watch, it doesn't even work properl... See more

Rated 1 out of 5 stars

20€ for a failed boxing stream. The screen froze in the 4th round and loaded for us to see they are already in the 12th. Nice spoiler to ruin the experience. Never again.

Rated 1 out of 5 stars

Same story as all the other 1 star reviews. I signed up for a one time purchase to watch the American Superbowl in February 11 2024. I manually cancelled my 'subscription' via the Dazn website on Ma... See more

Company replied

Rated 1 out of 5 stars

Cancellation of registration does *not* work after signing up. Clear violation of what is promised to you during registration. Clear case of fraud: Contacted customer service, they refused to cancel,... See more

Rated 1 out of 5 stars

where do I begin? had monthly subscription for a year and wanted to cancel at end of but dazn make it very difficult to do so even tho they say otherwise. Took over an hour cancelling earlier I then g... See more

Rated 1 out of 5 stars

I signed up for a free 7 day trail, so I could watch the Usk vs Dubois fight for which I paid a premium Pay to View price. When I went to sign in on... See more

Company replied

Rated 1 out of 5 stars

Predatory service. 1 year minimum contract, but they make sure you dont know its one year contract. 14 days cool of period also doesn't apply or is not respected. So basically if you are not satisfie... See more

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Company details

About DAZN DE

Written by the company

  • Das globale Zuhause des Sports und die ultimative Sport-Entertainment-Plattform
  • Vereint die Sportfans der Welt durch das ultimative Unterhaltungserlebnis

Sport jederzeit, überall

Erleben Sie die Zukunft mit der personalisierten Sport-Entertainment-Plattform von DAZN.

Schauen

Schauen Sie Sport auf Ihre Weise. Streamen Sie Tausende von Veranstaltungen live und auf Abruf, jederzeit, überall und auf jedem Gerät. DAZN bringt die Action zu Ihnen mit erstklassiger Technologie und garantiert hochwertiges Seherlebnis.

Sport schauen

Jetzt anmelden

Kaufen

Shoppen Sie für Ihre Leidenschaft. Holen Sie sich die neuesten Fanartikel, Tickets und mehr von Ihren Lieblingsteams und Marken mit einer einzigen Geldbörse und Ein-Klick-Kauf für höchsten Komfort.

Sportartikel kaufen

Jetzt shoppen

Verbinden

Treten Sie der Community bei. Teilen Sie Ihre Leidenschaft und feiern Sie jeden Sieg gemeinsam. Chatten Sie live, senden Sie Reaktionen, nehmen Sie an Umfragen und Quizzen teil, gewinnen Sie Wettbewerbe und verbinden Sie sich mit Fans weltweit.

Mit Fans verbinden

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Contact info

1.7

Bad

TrustScore 1.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 21% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

I do not recommend

I have had several issues with this service, and getting a solution from customer support is really difficult. I will never use this service again. I do not recommend it!

October 5, 2025
Unprompted review
DAZN DE logo

Reply from DAZN DE

Hello! We’re sorry to hear about your experience and understand your frustration. To help investigate your concerns further, please email us at daznsocialreviews@dazn.com with your DAZN-registered email, device details, and a brief description of the issues. Our dedicated team will review and assist you.

Rated 1 out of 5 stars

Poor commentators

Any football commentator, regardless of his personal preferences and arrogance, should remain neutral when commenting on a game between two teams, any teams. The commentary from Julian Engelhard is nothing more than embarrassing und unprofessional. Typical german “ I know it all” blind ignorance.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

DAZN problems with NFL Game Pass getting worse and worse

NFL Game Pass Germany. Constantly streaming failures, sound disappearing, forcing user to restart the stream and/or the complete app to get back into live stream. Quality is terrible.
On the other hand, despite the NFL’s promise that the Game Pass service would be unchanged with the change to DAZN, DAZN disrupts the paid for stream for their advertising. I am paying, like everywhere else, for uninterrupted live stream of the NFL Game Pass, but DAZN is not delivering as promised by the NFL.
I can only say: NFL, please save your fans, honour your promises and offer an alternative to DAZN!!!!!

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

its nice and usefull

September 10, 2025
Unprompted review
DAZN DE logo

Reply from DAZN DE

Hello Dali.
Getting such an amazing rating and review brings a smile to our faces. Thank you and keep choosing DAZN.

Rated 1 out of 5 stars

WAY Too Many Advertisements

WAY too many advertisements. Makes the whole game watching experience disjointed and really annoying. A subscription should provide a commercial free experience. DAZN IS JUST THE OPPOSITE.

September 7, 2025
Unprompted review
Rated 1 out of 5 stars

£169.99 stolen for a yearly pass I didn't ask for

I purchased what I thought was a one off game in February, the superbowl. What I didn't realise was this then allowed DAZN to charge me £169.99 for a yearly game pass when the new season started in August.
I asked DAZN for a refund as felt I had no prior warning of this, I was told no. I asked if there was a cooling off period on the contact but was told no, as it was considered a renewal not a new contract.
I then disputed the charge via PayPal as it was charged to PayPal credit. The dispute was closed and sided with DAZN.
I reluctantly accepted my loss and decided to just make the most of my subscription.
I logged on last night and found it saying I did not have an active subscription and was being asked to make payment to watch games. Upon contacting DAZN I was told my subscription had been cancelled with immediate effect when they were told of the dispute via PayPal. They cannot refund me or reinstate my subscription. So they have £169.99 of my money and state they can no longer provide the service as I breached their Ts&Cs by creating a 'charge back' and even though I lost the dispute it doesn't matter, so I am out of pocket for nothing. Is this something a company is able to do? Surely I'm within my rights to dispute without nullifying a contract that I was initially told could not be cancelled under any circumstances? Their customer service is appalling

September 6, 2025
Unprompted review
DAZN DE logo

Reply from DAZN DE

Hello Stacey ! We want to make things right for you. Please share some more about the issue that you are facing along with your DAZN-registered email ID at daznsocialreviews@dazn.com and our dedicated team will be happy to assist you with this.

Rated 2 out of 5 stars

Been a subscriber in Canada for 3 or 4…

Been a subscriber in Canada for 3 or 4 years, despite the poor transmission quality early on.
Lately, the number of commercials are ridiculous, and it's always the same commercials that are shown over and over.
And now on my home screen, there are offers of games that require a higher-end subscription. So we must pay extra for the long-awaited soccer games between Bosnia and Georgia, and Israel and Slovenia. Seriously! $250 a year is not enough, apparently!
I will try TSN + once my subscription is up.

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

Bunch of scammers

Bunch of scammers. Paid to watch a single fight and got sucked into paying the subscription for three months, because I didn’t read the small writing about how after 7 days it starts charging. Spoke to the customer service and they were completely unwilling to give me even one months refund.

June 18, 2025
Unprompted review
Rated 1 out of 5 stars

I'm at my wits end with this company

I'm at my wits end with this company! They keep charging me 4 charges in less than a month! No phone support, live chat is hidden away so well its nearly impossible to find! And when you do get through all agents are busy please try later.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Free, good quality

It was all free, quality was good, ads were, well, ads, sometimes annoying but all-in-all a good experience

July 13, 2025
Unprompted review
DAZN DE logo

Reply from DAZN DE

Thank you for your 5-star rating!

Rated 1 out of 5 stars

I signed up for a free 7 day trail

I signed up for a free 7 day trail, so I could watch the Usk vs Dubois fight for which I paid a premium Pay to View price.
When I went to sign in on the day of the fight, I received a message stating that my account had been locked and to contact customer services.
However, to contact DAZN customer services I had to log in, which I could not do!
I searched the internet for an alternative method of contacting the company but none was available apart from a third party site PissedConsumer.com and I sent an e mail to DAZN customer services via the site.
I received a response days later asking for details of my issue which I provided, only to receive a response telling me to use a password reset link so I could access the site!
I had paid to watch the event live so I had no interest in watching a re-run when I already knew the result and had watched highlights on different sites free of charge.
No apology or offer of a refund!
Then I received the following!

Sent: Tuesday, July 29, 2025 19:49
To: david gordon
Subject: Re: ID: #12437827 | Re: ID: #12310687 | Message from David Gordon: My account is locked

Hi David,

Thank you for reaching out to DAZN Customer Service.

I'm very sorry to hear that you were unable to access the Pay-Per-View event you paid for, and I completely understand your frustration. Please accept our sincere apologies for the inconvenience and disappointment this has caused.

We understand how important a smooth viewing experience is. However, as per our policy, no refunds are provided for buffering or streaming issues related to Pay-Per-View (PPV) events.

These issues can often be influenced by factors such as local internet connectivity or device compatibility.

We recommend ensuring a stable internet connection and using supported devices for the best experience. If you need any technical assistance, our support team is here to help.

Should you have any questions or need further assistance, please feel free to get in touch. feel free to visit our Help & FAQ pages

Kind Regards,
Jyotsna - DAZN Support Team
My response was as follows

Subject: Re: ID: #12437827 | Re: ID: #12310687 | Message from David Gordon: My account is locked

Good Morning,

Thank you for your reply, which was as anticipated and total rubbish, I had no buffering issues or streaming issues, the issues were with your site, after the event the following day I could easily access your site as your records will clearly show.

How was that? A strange co-incidence!

I will post your response on Trustpilot to demonstrate that your rating of 1 star is not truly deserved it should be 0 stars not 1 for your appalling treatment of your customers and I will seek out every review site I can find to warn potential customers of your appalling treatment of your customers.

It is disgusting and immoral.

I am amazed that you are happy to work for the company and draw a salary funded by your so called customers' misery.

I hope that you have an awful year, as you clearly are defending a company that has no morals what so ever.

yours pissed off

David Gordon

July 19, 2025
Unprompted review
DAZN DE logo

Reply from DAZN DE

Hi David! We want to make things right for you. Please reach out to us with your DAZN-registered email ID at daznsocialreviews@dazn.com and our team will help you promptly in resolving the issue.

Rated 4 out of 5 stars

Good vibrations

Good, but too much money, too hot.

Sorry, I wrote it to short.
I talked about the FIFA Club WM; there was too much money in play and the weather too hot.
Your service was good; 4 Stars because it can always be better.

July 10, 2025
Unprompted review
DAZN DE logo

Reply from DAZN DE

Hi Karlchen!
Thank you for your 4 star rating. We appreciate your feedback and have noted it. For any further queries, please contact us at daznsocialreviews@dazn.com.

Rated 5 out of 5 stars

easy to use,

easy to use,
user-friendly,
free trial periods,

July 24, 2025
Unprompted review
DAZN DE logo

Reply from DAZN DE

Hello! Thank you so much for the kind words! We're happy to hear you enjoyed the content and found it valuable. Your support means a lot and keeps us inspired to keep delivering great work!

Rated 5 out of 5 stars

Exciting soccer matches

I watched several FIFA Club World Cup matches for free, without subscription. The games were exciting, and the commentary was truly competent. I thoroughly enjoyed the experience. Thanks!

July 13, 2025
Unprompted review
DAZN DE logo

Reply from DAZN DE

Hey! Thank you so much for the 5-star rating! We're happy to be your streaming partner in every match, every round, every lap.

Rated 5 out of 5 stars

Champions in sports transmissions

FIFA Club World Championship: Excellent accessibility, almost uninterrupted transmission, informative commentaries, well informed speakers, "close to happening" interviews. All in all a very satisfying experience at champions league level!

July 15, 2025
Unprompted review
DAZN DE logo

Reply from DAZN DE

Hey Andreas!
Thanks for making us part of your sports lineup! We’re excited to bring you all the big plays, the final whistles, and the winning moments, season after season.

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