Cocopup London Reviews 11,636

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and appealing designs of the products, particularly highlighting the harnesses, collars, leads, and walking bags. Consumers appreciate the wide range of options available and the ability to find matching accessories. The products are not only stylish but also practical, durable, and easy to care for, with many reviewers noting their washability. People also commend the excellent customer service, noting prompt and helpful responses to inquiries and issues. The fast delivery and well-packaged orders contribute to a positive shopping experience. Consumers frequently receive compliments on their dogs' stylish outfits and express their intention to repurchase, demonstrating high satisfaction with the company's offerings.

Based on these reviews

Rated 5 out of 5 stars

Our first order from Cocopup arrived very quickly . The quality of the bag is great and extremely useful ( and consequently is used at least twice every day ) . We would definitely recommend Cocopup... See more

Rated 5 out of 5 stars

So pleased with my beautiful lead and collar set, such delicate design, my little doggie treat bag is so cute. Lovely quality. Delivery was great could track this. Thankyou highly recommend. Satisfied... See more

Rated 5 out of 5 stars

Beautiful designs! I bought three little harness , lead & collar sets for my little Russian terrier. They are absolutely gorgeous! I've had many compliments on just how lovely they are. She looks so c... See more

Rated 5 out of 5 stars

I just love Cocopup! The designs are fabulous and my little Shih Tzu has so many little harnesses in different designs, she gets compliments whenever she goes. Great quality, packaged well and I’m kep... See more

Rated 5 out of 5 stars

Cocopup is amazing! We have so many harness from here. The designs are always gorgeous and a wonderful fit for our dog. We have a miniature dachshund and gets very dirty with having a low tummy, I... See more

Rated 5 out of 5 stars

I already own 3 cocopup bags, which i love, so i boight some accessories - strap, poo bag holders, case for my glasses etc Great timeline from placing order to delivery & very happy with all my acces... See more

Rated 5 out of 5 stars

We absolutely love Cocopup London’s selection’s for our puppy Sully. What we love so much is the unique designs - lets your pup stand out !! The quality is amazing - the design, fabric etc except... See more

Rated 3 out of 5 stars

The colourways and patterns are great, but the quality of the materials are slighly disappointing. For instance, the lead attachment loops are made of plastic instead of metal, and the straps are made... See more

Rated 5 out of 5 stars

We love our girl in there collars and harnesses. We had a slight problem with one that was slipping loose, a lot to do with her puppy coat but they were super helpful and sent us a different type t... See more

Rated 5 out of 5 stars

Cocopup has great quality dog walking accessories that also happen to be beautiful! I have ordered two dog walking bag sets, additional accessories, and straps, and never had any issues with my order.... See more

Rated 5 out of 5 stars

Delighted with my order, initially I ordered the wrong size I returned the items and asked for the next size, they were replaced promptly with no problem. The actual products I have well made and f... See more

Rated 5 out of 5 stars

My bag I brought was amazingly made quality fabric I am so glad I purchased this bag also so many people comment on my bag when I am on my dog walk

Rated 5 out of 5 stars

We love CocoPup! Can’t recommend them enough. Stunning dog harnesses and accessories and always spoilt for choice ! Excellent customer service too. Thank you CocoPup Team x

Rated 5 out of 5 stars

Purchased a harness after seeing another dog wearing an harness from Cocopup. We bought our boy the velvet all black harness and it's a perfect fit with room for our pup to grow and the harness to be... See more

Rated 5 out of 5 stars

Lovely company, lovely bits for dogs - harness is still a bit big for our tiny dog sadly but the towel with velcro has been amazing for bath times! Would recommend - easy website & ordering process... See more

Rated 5 out of 5 stars

My experience was absolutely amazing. Confirmation of my order was immediate. I was also so surprised at how quickly shipping was. I love the products and best off my sweet little Dominic loves his ne... See more

Rated 5 out of 5 stars

Initial order went awol during delivery. Customer service were amazing sorted it out asap. Harness set is so cute, really well made. Immediately ordered another set in a different design for when my p... See more

Rated 5 out of 5 stars

Have bought many of items from Cocopup London and all of them are absolutely fabulous ! Really nice stitching and quality is amazing . My Cockapoo Winnie gets so many compliments when on our walks :)... See more

Rated 5 out of 5 stars

I ordered a little treat bag, with the cute design of lemons - I actually didn't buy it as a treat bag but to hold fidget and fiddle toys for the children at my SEN school (as I am a TA). It's incre... See more

Rated 5 out of 5 stars

This company do amazing dog accessories. The only problem is trying to decide what to get. Some many cute options, gorgeous colours and patterns. My pup has never looked so stylish. Will definitely bu... See more

Rated 5 out of 5 stars

I am super pleased with your products! The designs are awesome, the quality always great and I know this because I am a repeating customer. Wherever I go and they see my pet dressed in your outfits I... See more

Rated 5 out of 5 stars

I have bought a number of times from Cocopup. Collars, harness's and dog walking bags. The orders always arrive on time, always well packaged and I am always notified at each point of its journey. The... See more

Rated 5 out of 5 stars

Fantastic service and great range of products for both me and my dogs. The harnesses are comfortable and stylish on my dogs (they will happily wear them when on longer walks) and can be really dressed... See more

Rated 5 out of 5 stars

We placed a deposit on a puppy in Jan 25 and brought him home in Aug. Cocopup has since become a slight addiction and I absolutely love the quality of the products. Also love visiting the website to s... See more

Rated 5 out of 5 stars
Verified

Lovely set of harness, lead and collar. Fantastic customer service too when I changed my mind on design. Had lots of compliments on it the best being ‘you always have the best outfits’. Already eyein... See more

Rated 5 out of 5 stars

We have three pups, each owned by a different daughter, and they all live at home. One day recently we had a message in the Family Group to show us the new harnesses and leads, which one daught... See more

Rated 5 out of 5 stars

I ordered my cocopup bag when my puppy was nearly 8 months old and I love it, wish I ordered it earlier! The only thing is I wish I ordered it black and not the latte colour (just shows all the dirt... See more

Rated 4 out of 5 stars

Easy to use website with clear instructions how to measure your dog. The harness we bought is very cute and fits our dog well - it matches the collar we bought from you so she looks very smart.

Rated 5 out of 5 stars

This is a brilliant dog walking bag. All the right pockets for phone, keys, a poo bag dispenser and zipped treat pouch. The bag is very comfortable to carry and large enough to also hold a water bottl... See more

Rated 5 out of 5 stars

Lovely small business to buy from. Quality products. Dog towels are gorgeous and especially nice in the sales. Recommend.

Rated 5 out of 5 stars

I ordered a harness to be delivered to me in Belgium but once it arrived in Belgium I was told the Belgian post wouldn’t deliver it until extortionate customs charges were paid and I had no way of... See more

Rated 5 out of 5 stars

I’ve been stopped many times by other dog walkers to ask where I got my bag and accessories. I upgraded to the large bag for all my stuff as well as the dog bits. Perfect. I especially love the ball h... See more

Rated 5 out of 5 stars

We have a puppy and are obsessed with Cocopup Harness and leads. We have quite a few now. Love the poop bags to match too. We get stoped all the time asking where we got our Harnesses from. Love how y... See more

Rated 5 out of 5 stars

I love Cocopup. The parcel always arrives in good time. The beautiful harness package and bag strap in a striking orange look beautiful on our black cavapoo. Thank you one again x

Rated 5 out of 5 stars

I love Cocopup. The designs are all beautiful, and very well made. I only have the one design at the moment, but planning on purchasing more. The harness fits beautifully.

Rated 3 out of 5 stars

Lovely colour and choice available... I bought lead collar a poobag holder matching Unfortunately the poo bag holder zip broke within a few weeks and then broke of where it attended to the lead.

Rated 5 out of 5 stars

As always we love our orders from Cocopup London. This time the Daisy Chain range was bought for a friend who absolutely loved the bundle. Top quality as always! 👌

Rated 5 out of 5 stars

Website was easy to use. The dog robe was in offer which was good as my Cockapoo can be very funny about things but she loves it. Fast delivery. Excellent service and product.

Rated 5 out of 5 stars

My order arrived quickly and without any complications. The product quality is great. I went for the larger size cross body bag and now I never go on a dog walk without it. It fits all that you need,... See more

Rated 5 out of 5 stars

Amazing products, easy fitting guide to get the correct size for your pup! Absolutely love our new harness set! Thank you Cocopup! 🫶🏻🙏🏼✨

Rated 5 out of 5 stars

Ordered black strap bag. Had an issue with strap. The day I contacted them a replacement was swiftly sent. Wonderful item I use daily. Thankyou

Rated 5 out of 5 stars

I love the Coco Pup adjustable harnesses for my miniature dachshund. They fit him perfectly. I was so happy that this brand offers size XXS as many other brands do not. All the designs are so cute!

Rated 5 out of 5 stars

Bought a bag for my sister's bday. She loved it. It's well made, super cute and functional. Well priced, Quick delivery. Would recommend.

Rated 5 out of 5 stars

We adore the products from Cocopup. Very impressed on durability and quality. We wash the harnesses all the time and they come out like new. I think Bodhi has more outfits than me.

Rated 5 out of 5 stars
Verified

Great Quality and comfortable fit! The harnesses are very sturdy and washing machine safe

Rated 5 out of 5 stars

My fur-baby has a cupboard full of cocopup and I've just treated myself to a bag my favourite place to shop all things dog🤩

Rated 5 out of 5 stars

Ordered a walking bag all the way to Sweden. I love the poop bag section and it’s wide enough to fit toys and bones for longer outings. Absolutely the best review is my puppy getting super excite... See more

Rated 5 out of 5 stars
Verified

I love Cocopup! The brand is made very well, cute pieces. Collar and bow tie I love. Bought the bag and harness and lead. Great service and high quality. Winter coat next. Highly recommend.

Rated 5 out of 5 stars

I ordered a bundle of collar, leash, harness and bag for my Boston Terrier. It arrived in a very timely manner. It was just as described and looks fabulous on my girl. I would highly recommend the pro... See more

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Company details

  1. Pet Store

Written by the company

Your dog’s instagrammable, everyday wardrobe 🐶 Ultimate dog parent accessories featured in Vogue & Glamour.


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

5-star
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1-star

Replied to 89% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Great customer care

I ordered a coat from cocopup and was mistakenly sent the item in the wrong colour. I contacted their customer care team and recieved a response almost immediately. I explained in my email that I am going on a trip at the end of the week and the coat was needed for that. They responded very fast saying they have sent the correct item with express delivery and said that I could also keep the incorrect item as an apology. Amazing team, very happy with the support given!

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

Distance selling rules not abided by!!

I ordered an item online paying £3.95 for delivery. I returned this item and therefore under distance selling rules (consumer contracts regulations) I am entitled to a full refund, INCLUDING the postage fee I paid.

I received a refund for the item but no additional £3.95. When I emailed to query this, Charlotte informed me it was up to a retailer to decide that (it's not) and started talking about how generous they were to only charge a small amount for returns. This is irrelevant as that's not what I was disputing. After further emails I received the full refund.

It shouldn't take this many emails to refund an amount you should automatically be doing by law. I believe you are deliberately doing it and hoping most people don't know about distance selling rules. Your refund processes should be updated.

October 15, 2025
Unprompted review
Rated 2 out of 5 stars

Disappointed

I’m so disappointed - having signed up to Cocopup London I am bombarded on a daily basis by constant emails. I often miss offers because they have unrealistic short time slots like “an hour to get 25% off” - when you work in education it’s impossible to see these emails until it’s too late. I eventually managed to see a design I loved. 4 days after ordering i got a dispatch email saying its on its way. Followed immediately by an email saying they had a stock take error and they don’t actually have half of the order. You over promised, and under-delivered.

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

ABSOLUTELY RUBBISH!!!

ABSOLUTELY RUBBISH!!!
Would not recommend, £38 for an Extra small dog coat, which was sent to me without tracking after paying £3.95 for postage. Spending that sort of money you’d expect tracking/proof of delivery.
When the coat arrived it was thin and poor quality, when I asked Coco pup how do I go about a return they emailed me back that I had to send it to them and sort my own postage. £6.90 I paid to return the item to them TRACKED and never received the postage amount refunded, all in all I’ve lost £10.85 just in postage because this company doesn’t sort out their own returns

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Useful coffee cups

the foldable cups came in really useful on our holiday. Visiting coffee places, we got discounts for bringing our own cups!
They fit in a handbag really well

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Best multi-purpose dog walking bag ever!

I ordered a large mocha coloured dog walking bag with various straps. I've been using the bag on a daily basis and it accompanied me on a recent motorhome trip to Europe. The bag went everywhere with me and was versatile enough to double as a dog bag but also look good while sight seeing and shopping. Great customer service from Cocopup and I'd certainly recommend the company. The only problem is resisting buying loads more bags in different designs.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

I 💯 recommend cocopup

I 💯 recommend cocopup. Prior to my purchase I had done some research on good quality dog harnesses etc and cocopup came up trumps. It’s that nice I’m going to get another in the not too distant future and it washes very easily too. The lead clasp is sturdy and the branding is classy, along with the particular embroided design I went for. Thank you Charlotte for providing this service and good luck with your new and ongoing product ranges.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company with great product and great service. My two dogs wear nothing else!! Everything washes so well in the machine too. I also have cross body bag which is surprisingly spacious, looks cool and really useful.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

We have a puppy and are obsessed with…

We have a puppy and are obsessed with Cocopup Harness and leads. We have quite a few now. Love the poop bags to match too. We get stoped all the time asking where we got our Harnesses from. Love how you can lock them for double security, especially on a puppy. We just love everything about Cocopup and your Website is so Snazzy.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Our first order from Cocopup

Our first order from Cocopup arrived very quickly . The quality of the bag is great and extremely useful ( and consequently is used at least twice every day ) . We would definitely recommend Cocopup products for their appearance and usability. Great product!

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Best outfits ever!

I am super pleased with your products! The designs are awesome, the quality always great and I know this because I am a repeating customer. Wherever I go and they see my pet dressed in your outfits I get the best feedback. Thank you for your quality and for the safety they bring to our walks.

July 24, 2025
Unprompted review
Rated 2 out of 5 stars

Bags are beautiful

Bags are beautiful, straps and leads are not to sturdy so they not worth to buy. Delivery was a complete disaster. They delayed over 2 weeks and they hardly compensated anything. I would recommend to buy their bags but nothing else. In the future I will purchase secondhand.

July 27, 2025
Unprompted review

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