Our first order from Cocopup arrived very quickly . The quality of the bag is great and extremely useful ( and consequently is used at least twice every day ) . We would definitely recommend Cocopup... See more
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Company details
Written by the company
Your dog’s instagrammable, everyday wardrobe 🐶 Ultimate dog parent accessories featured in Vogue & Glamour.
Contact info
United Kingdom
- cocopuplondon.com
Replied to 89% of negative reviews
Typically replies within 1 week
Great customer care
I ordered a coat from cocopup and was mistakenly sent the item in the wrong colour. I contacted their customer care team and recieved a response almost immediately. I explained in my email that I am going on a trip at the end of the week and the coat was needed for that. They responded very fast saying they have sent the correct item with express delivery and said that I could also keep the incorrect item as an apology. Amazing team, very happy with the support given!
Distance selling rules not abided by!!
I ordered an item online paying £3.95 for delivery. I returned this item and therefore under distance selling rules (consumer contracts regulations) I am entitled to a full refund, INCLUDING the postage fee I paid.
I received a refund for the item but no additional £3.95. When I emailed to query this, Charlotte informed me it was up to a retailer to decide that (it's not) and started talking about how generous they were to only charge a small amount for returns. This is irrelevant as that's not what I was disputing. After further emails I received the full refund.
It shouldn't take this many emails to refund an amount you should automatically be doing by law. I believe you are deliberately doing it and hoping most people don't know about distance selling rules. Your refund processes should be updated.
Disappointed
I’m so disappointed - having signed up to Cocopup London I am bombarded on a daily basis by constant emails. I often miss offers because they have unrealistic short time slots like “an hour to get 25% off” - when you work in education it’s impossible to see these emails until it’s too late. I eventually managed to see a design I loved. 4 days after ordering i got a dispatch email saying its on its way. Followed immediately by an email saying they had a stock take error and they don’t actually have half of the order. You over promised, and under-delivered.
Do not use this company they have awful…
Do not use this company they have awful customer service and will not help with any query that you may have, I highly recommend shopping elsewhere
ABSOLUTELY RUBBISH!!!
ABSOLUTELY RUBBISH!!!
Would not recommend, £38 for an Extra small dog coat, which was sent to me without tracking after paying £3.95 for postage. Spending that sort of money you’d expect tracking/proof of delivery.
When the coat arrived it was thin and poor quality, when I asked Coco pup how do I go about a return they emailed me back that I had to send it to them and sort my own postage. £6.90 I paid to return the item to them TRACKED and never received the postage amount refunded, all in all I’ve lost £10.85 just in postage because this company doesn’t sort out their own returns
The products are really good but the…
The products are really good but the cost for shipping with Brexit are really too much.
Useful coffee cups
the foldable cups came in really useful on our holiday. Visiting coffee places, we got discounts for bringing our own cups!
They fit in a handbag really well
Best multi-purpose dog walking bag ever!
I ordered a large mocha coloured dog walking bag with various straps. I've been using the bag on a daily basis and it accompanied me on a recent motorhome trip to Europe. The bag went everywhere with me and was versatile enough to double as a dog bag but also look good while sight seeing and shopping. Great customer service from Cocopup and I'd certainly recommend the company. The only problem is resisting buying loads more bags in different designs.
Lovely harness collar and lead set for…
Lovely harness collar and lead set for my dog to wear at my wedding
Great store for your dog’s fashionable…
Great store for your dog’s fashionable accessories. Practical, gorgeous and durable.
I 💯 recommend cocopup
I 💯 recommend cocopup. Prior to my purchase I had done some research on good quality dog harnesses etc and cocopup came up trumps. It’s that nice I’m going to get another in the not too distant future and it washes very easily too. The lead clasp is sturdy and the branding is classy, along with the particular embroided design I went for. Thank you Charlotte for providing this service and good luck with your new and ongoing product ranges.
Great company
Great company with great product and great service. My two dogs wear nothing else!! Everything washes so well in the machine too. I also have cross body bag which is surprisingly spacious, looks cool and really useful.
My bag I brought was amazingly made…
My bag I brought was amazingly made quality fabric I am so glad I purchased this bag also so many people comment on my bag when I am on my dog walk
Lovely small business to buy from
Lovely small business to buy from. Quality products. Dog towels are gorgeous and especially nice in the sales. Recommend.
We have a puppy and are obsessed with…
We have a puppy and are obsessed with Cocopup Harness and leads. We have quite a few now. Love the poop bags to match too. We get stoped all the time asking where we got our Harnesses from. Love how you can lock them for double security, especially on a puppy. We just love everything about Cocopup and your Website is so Snazzy.
Our first order from Cocopup
Our first order from Cocopup arrived very quickly . The quality of the bag is great and extremely useful ( and consequently is used at least twice every day ) . We would definitely recommend Cocopup products for their appearance and usability. Great product!
Best outfits ever!
I am super pleased with your products! The designs are awesome, the quality always great and I know this because I am a repeating customer. Wherever I go and they see my pet dressed in your outfits I get the best feedback. Thank you for your quality and for the safety they bring to our walks.
Bought a dog robe and collar lovely items
Website was easy to use. The dog robe was in offer which was good as my Cockapoo can be very funny about things but she loves it. Fast delivery. Excellent service and product.
Bags are beautiful
Bags are beautiful, straps and leads are not to sturdy so they not worth to buy. Delivery was a complete disaster. They delayed over 2 weeks and they hardly compensated anything. I would recommend to buy their bags but nothing else. In the future I will purchase secondhand.
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