The website made claims that the order would be filled and shipped in 2 - 3 days but did not say it was coming from China. I didn't get my order for 8 weeks. Googled this Company and found this was a... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
Written by the company
United States
Replied to 99% of negative reviews
Typically replies within 1 month
Trying to contact with no response. Please respond to emails sent
Had to wait a while to receive order but they kept me informed as there was a hold up. Very much appreciated the product was as it was advertised will deal with these woof suppliers again. Thank you
Really wish I read the trust pilot review before ordering! I purchased a dog bed and some other items at a cost of £80+ after seeing the dog bed on social media adverts.
My order was place 29th of September, I’ve had no communication or order confirmation at all! I have also contacted the customer service and await to hear..
Reply from FUNNYFUZZY
I would not even review 1 star for this company. I purchased over £70 worth of products more than 3 months ago. Despite numerous emails to them, including an request for a full refund, I have not received an answer. Do not purchase from this company. I believe it is a scam.
Reply from FUNNYFUZZY
I ordered a month ago and have emailed them three times for an update of my order. They have not responded at all- nor do they provide any tracking number. I never write reviews, so for me to write one shows a concern with this company. I am disappointed with myself that I did not do any research. Please read these reviews. Do not order from this company.
Reply from FUNNYFUZZY
The items are great, they fit nicely on my couch and look awesome. The delivery timeframe was not great. Website says 1-3 days for shipping but it didn’t ship for almost a month. Only after I requested to cancel the order and get a refund did it ship and when it arrived, the packaging looked terrible. It was a giant ball that could be mistaken for a turkey. Nothing was folded nicely and placed in a package with care.
The quality of the dog bed is very poor and not like advertised. For what it costs to what I actually got is not acceptable. The automated customer service emails to handle this situation is terrible, there should be better customer service and better quality.
Reply from FUNNYFUZZY
Placed an order in middle of August and have not received my order FFPET271233
Have emailed them on numerous occasions and get the same email apologising for delays but are unable to provide update to shipping and ignore requests for refund. It is a shame as genuinely wanted the travel bed but would not order from here!
Reply from FUNNYFUZZY
I placed an order with this company and haven’t received anything — no shipping updates at all. After ordering, I found out they were shut down by the UK government for selling substandard pet supplies from China and refusing refunds. I really should’ve researched before purchasing.
Reply from FUNNYFUZZY
Ordered a dog bed 13th September and have received no feedback whatsoever. Emailed support twice to chase order (FFPET276772) and not received any response or even an acknowledgment (checked spam also). Do not order from this company I will be looking to recover a refund. Disgraceful service.
Reply from FUNNYFUZZY
I don't understand how a company can be so bad but continue to send out weekly emails to get you to buy more products. Ordered in Aug, no up date, no item delivered, no refund. Left it the 40 days the website says delivery can take and then made contact via email and still no response, nothing, not even an acknowledgement to my emails.
This has to be an elaborate scam as no way can this be a genuine company.
Reply from FUNNYFUZZY
I placed an order on 22nd September and money taken from my account straight away. Company advertises quick delivery but I have not heard anything or received anything. I did email and got a reply saying that my order was very popular so may take a bit longer to arrive, but still no delivery and have emailed since and got no reply. I do however receive daily marketing emails advertising their products. Feeling very disappointed and not sure if I’m going to get my order, doesn’t seem hopeful according to the other reviews.
Reply from FUNNYFUZZY
Absolute scam, don’t waste your time or money. Ordered nearly 2 months ago and still no update or responses to my emails.
Reply from FUNNYFUZZY
Ordered over a month ago emailed several times even used their tracking bit on their website says order pending emailed the support email address a number of times and never received a response back started a claim through my bank to get my money back !! Avoid at all costs scammers !!
Reply from FUNNYFUZZY
The product is good but the delivery was not good.
After purchasing the item the process is the next stage before delivery. The processing stage took 6weeks. During this time I emailed FunnyFuzzyPets three times as to an update on why the processing was taking so long. If I received and email to say the process might take up to 6 weeks I would have understood, but I thought the company was a scam and just took my money. After the 6weeks I finally got an email from the delivery company to say it was out for delivery, this also took 2.5weeks to deliver.
The product is expensive but looks good in my car, but the whole process of waiting and waiting wasn't worth it. Please can you communicate with customers and offer more updates in the future, I would recommend the company but with a warning of it takes about two months to receive the item and nobody gets back to you.
Nice fun ideas but the company definitely need some changed!
I ordered some items on the 2nd of August and emailed after asking when they’d be sent. I was told there would be a delay. I emailed again two seperate times in September and October and have had no response! Either a scam or very very bad customer service, but do not recommend ordering from here. Order number FF13792AU, reviewed 15th October.
Reply from FUNNYFUZZY
One star but only to be able to write a review otherwise no stars. Ordered in August. Now October. No product. In the end no response to emails. At least they refunded my money.
Reply from FUNNYFUZZY
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.