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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its speed and effectiveness. Consumers appreciate the prompt technical assistance provided for setup and issue resolution. The delivery service is also highly regarded, with people noting the quick arrival of products and the care taken in packaging. The company's customer service and response times are consistently lauded. People find the staff helpful, patient, and knowledgeable, particularly when addressing concerns or queries. Reviewers also appreciate the ease of communication with the team, considering them a valuable asset. The ordering process and system setup are described as seamless, further contributing to a positive overall experience.

Based on these reviews

Rated 5 out of 5 stars
Verified

We ordered our clocking systems to replace an old system. Product arrived very quickly and all set up done and easy. The support is amazing they helped us to configure and setup and even train us thro... See more

Company replied

Rated 5 out of 5 stars

Finally, a system that actually works! - I bought 2 before this off other companies that were useless- this is a dream to operate. very easy to set up + these guys will actually talk to you and their... See more

Company replied

Rated 5 out of 5 stars
Verified

From the initial phone call for advice on how to get our system up and running to the software being installed all staff were extremely helpful. Especially Tony. I am visually impaired therefore t... See more

Company replied

Rated 5 out of 5 stars

Phenomenal service! We were let down badly by previous supplier and did not expect to get up and running over xmas ! Lighting fast service and brill system! Will deffo use again 🙏

Company replied

Rated 5 out of 5 stars
Verified

We had an issue setting up our time clock, one email, one phone call and we were up and running all within 15 minutes. Excellent service.

Company replied

Rated 5 out of 5 stars

Setting up Evo Time was really easy and intuitive. Any questions we had were answered fully and quickly so we could accommodate all employees. The machine is just right for our company and at a very... See more

Company replied

Rated 4 out of 5 stars
Verified

We moved servers and wanted TNA to run on the new server. The initial response by email was quick and a session to check the database installation happened that day (Monday). There was a similar issue... See more

Company replied

Rated 5 out of 5 stars
Verified

Had to get in touch to have system installed correctly on our new PC (our tech failed miserably). Clocking systems got it sorted with all history copied over too.

Company replied

Rated 4 out of 5 stars
Verified

Answered the phone quickly - rare these days. Nice polite man on the phone however had to remind company the next day of my needs (I know it says 48 hours however payroll is so crucial)

Company replied

Rated 5 out of 5 stars
Verified

Engineer was very easy to understand, helpful and informative. Took time to listen to questions and was able to answer all questions asked. The remote service was excellent and I was able to get on st... See more

Company replied

Rated 5 out of 5 stars
Verified

From the initial phonecall staff were informative and quick at responding. From the minute the order was placed it took only a few days to have the system up and running and training given to necessar... See more

Company replied

Rated 5 out of 5 stars
Verified

Charles dealt with the issues that we had with our clocking in machine in a very timely and professional manner. He certainly knows his stuff. A valuable asset to Clocking systems.

Company replied

Rated 4 out of 5 stars
Verified

I am very happy with the final outcome relating to an earlier issue. Louis persevered, resolved the problem and I'm back up and running with the hand scanner. Great customer service! One Happy custom... See more

Company replied

Rated 5 out of 5 stars
Verified

When I emailed to inquire about the problem, the engineer already could identify the issue and was able to let me know what needed to be done and the cost. We were able to send it out for repair and... See more

Company replied

Rated 3 out of 5 stars
Verified

The price is amazing, the set-up not so straightforward, could definitely use much better guides.

Company replied

Rated 5 out of 5 stars
Verified

I had an IT issue with our clocking in system and contacted the help email. A technician, Tony McDonough, quickly answered my email and logged on to my PC remotely. The issue was soon resolved.

Company replied

Rated 5 out of 5 stars
Verified

We had a very fast response to our query and Clocking systems gave us a recommendation and competetive quote very quickly. Great service Many thanks :)

Company replied

Rated 5 out of 5 stars
Verified

Technical assistance with setup and any issues is prompt. New style clocking machine VF200 very easy to install and performs well.

Company replied

Rated 5 out of 5 stars
Verified

Charlie was great - gave me exactly the info I needed straight away so I was able to sort out the issue I was dealing with in no time at all.

Company replied

Rated 5 out of 5 stars
Verified

Upgraded to new cloud software - very slick system and great training from Dylan. Ive used these guys many times, they are really good company to work with - thanks again!

Company replied

Rated 5 out of 5 stars
Verified

Great support. Both the support engineers I spoke with were really helpful and willing to go that extra which makes all the difference.

Company replied

Rated 5 out of 5 stars
Verified

Louie was super helpful and responded really quickly. Having little to no IT experience, I dread having to deal with technical issues, but needn't have worried with the excellent support of the team o... See more

Company replied

Rated 5 out of 5 stars
Verified

I received a prompt and timely response from your agent who resolved my query in a very professional manner. Great job Louie!

Company replied

Rated 5 out of 5 stars
Verified

clocking systems are very helpfull told what to do one day repaired and sent back in a couple of days very good service

Company replied

Rated 5 out of 5 stars
Verified

Within minutes of my query, Louie was on the case with the correct, easy-to-understand information. Great support. Thank you.

Company replied

Rated 5 out of 5 stars
Verified

Well done It is the first time I have used this but once I was connected it only took a few minutes and all was sorted.

Company replied

Rated 5 out of 5 stars

Just spoke to Polly from customer service - amazing customer service. They help you with your concerns and queries. Thank you for your help Polly.

Company replied

Rated 5 out of 5 stars
Verified

We are now using clocking systems in two of our companies, experts took care of everything starting from moving of our local records, setting up new cloud storage database to setting up the devices.

Company replied

Rated 5 out of 5 stars
Verified

Dealt with Drew, easy process explained the options, picked the best to suit our business and 48 hours later all set up & running. Cant ask for much more!

Company replied

Rated 5 out of 5 stars
Verified

I could speak to someone and he could carry on sorting out the issue on another day instead of starting from the beginning again.

Company replied

Rated 5 out of 5 stars
Verified

First class product, first class support. From ordering to getting set up could not fault clocking systems.

Company replied

Rated 5 out of 5 stars
Verified

I had a very pleasant experience raising a ticket and getting the data and software migrated to a new server. The engineer was very helpful and actioned everything as i would have expected.

Company replied

Rated 5 out of 5 stars
Verified

Great help from Louis - he helped correct my issue very quickly and explained reason for issue as well.

Company replied

Rated 5 out of 5 stars
Verified

Very efficient service, the agent was very thorough (Louie Threadgould), solved our issue in a very competent and professional manner..

Company replied

Rated 5 out of 5 stars
Verified

Within a couple of minutes of emailing my issue, Louie had replied with a possible cause. He then fixed it within 20 minutes! Great service.

Company replied

Rated 5 out of 5 stars
Verified

There was a quick response to my query and the issue was resolved in no time. Tony explained why the error had occurred.

Company replied

Rated 5 out of 5 stars
Verified

Unit arrived very soon after my order, i unpacked and plugged in the unit as the video example. The unit is up and running with no issues. Very pleased with the service and the unit

Company replied

Rated 5 out of 5 stars
Verified

Next day delivery. Packaged for full protection. Eay to set up. Goodvalue.

Company replied

Rated 5 out of 5 stars

Fantastic product with great software – easy to use and simplified our payroll. Excellent customer service!

Company replied

Rated 5 out of 5 stars
Verified

Excellent support, talked me through everything I needed help with, highly recommend

Company replied

Rated 4 out of 5 stars
Verified

Unfortunately I needed to ring back to get additional packages to work with the BioTime+

Company replied

Rated 5 out of 5 stars
Verified

Works well. Support was good. Would recommend.

Company replied

Rated 5 out of 5 stars
Verified

Machine was clockingg in on the wrong day. The helpline were very efficient and solved the problem over the phone. Great service.

Company replied

Rated 5 out of 5 stars
Verified

my query was handled very affectionately and quick and very helpful.

Company replied

Rated 5 out of 5 stars
Verified

Dealt with quickly, Tony was friendly and knowledgeable.

Company replied

Rated 5 out of 5 stars
Verified

5th branch now installed, new face reader is brilliant! support guys are very patient and responsive. On-line software allows me to see what's happening across the business. When we have had network... See more

Company replied

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Company details

  1. Accounting Software Company
  2. Computer Service
  3. Electronics Company
  4. Software Company
  5. Software Vendor
  6. Technical Service

About Clocking Systems

Written by the company

Clocking Systems is a Time and Attendance Provider based in Leeds UK. We are a family-owned independent business with over 40 years of experience.


Visit Clocking Systems UK


Over 50,000 businesses have used our products and we are a well-established Workforce Management Provider. Our Time and Attendance Solutions are suitable for small businesses as well as huge enterprises such as the NHS.

We first started Clocking Systems selling Basic Clocking Machines and Clocking Cards over 40 years ago. Today we provide Cloud Time and Attendance Solutions & Workforce Management Solutions and Clocking Apps to keep up to date with technology improvements in the world while still providing basic clocking machines and clocking cards to thousands of customers.

Our most popular products are our Biometric Fingerprint and Face Reading Clocking Machines aswell as Fob/Card Clocking Machines such as BioTime Plus and TotalTime Plus. These clocks connect to our Cloud Workforce Management Software seamlessly.

In 2024, We are focusing strongly on our customer support, which can be reflected by the skyrocketing Clocking Systems Review Score. Every user in 2024 gets invited to leave Clocking Systems Reviews.

Our time and attendance software packages integrate with Sage, Xero, Quickbooks, and other popular payroll providers allowing you to have flexible workforce management software that makes payroll easy.

Our time clocks are extremely reliable and that's why we have 90+% customer retention, The machines are extremely robust so customers repeat business for more clocking cards.


Get Workforce Management

Contact info

4.8

Excellent

TrustScore 5 out of 5

483 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Louie was so helpful :)

Louie was so helpful :)

October 14, 2025
Clocking Systems logo

Reply from Clocking Systems

Good Morning Kylie,

Thank you for your review and the great feedback. I'll be sure to pass this on to Louie and his Manager!

If you require anything else, please do not hesitate to get in contact with us.

Regards

Drew McMillan

Rated 5 out of 5 stars
Verified

Would Recommend

Works well. Support was good. Would recommend.

October 1, 2025
Clocking Systems logo

Reply from Clocking Systems

Good Morning Charles,

Many thanks for the feedback, that's great to hear!

If you need anything else please do not hesitate to get in contact with us.

Regards

Drew McMillan

Rated 5 out of 5 stars
Verified

Very efficient service

Very efficient service, the agent was very thorough (Louie Threadgould), solved our issue in a very competent and professional manner..

September 24, 2025
Clocking Systems logo

Reply from Clocking Systems

Good Morning John,

Many thanks for the great review and feedback, I'll be sure to pass this on to Louie and his Manager.

If you require any further assistance then please do not hesitate to contact us.

Regards

Drew McMillan

Rated 4 out of 5 stars
Verified

Unfortunately I needed to ring back to…

Unfortunately I needed to ring back to get additional packages to work with the BioTime+

October 1, 2025
Clocking Systems logo

Reply from Clocking Systems

Good Morning,

Thanks for taking the time to review and feedback. Hopefully next time you will receive a 5* service from us.

If you need anything else or have any further feedback to ensure we're providing the best possible service then please let us know.

Regards

Drew McMillan

Rated 5 out of 5 stars

Fantastic product with great software

Fantastic product with great software – easy to use and simplified our payroll. Excellent customer service!

September 25, 2025
Unprompted review
Clocking Systems logo

Reply from Clocking Systems

Good Morning Kelsey,

Thank you for your review and great feedback, much appreciated!

If you require anything else, please do not hesitate to get in contact with us.

Regards

Drew McMillan

Rated 3 out of 5 stars
Verified

The price is amazing

The price is amazing, the set-up not so straightforward, could definitely use much better guides.

September 17, 2025
Clocking Systems logo

Reply from Clocking Systems

Good Morning Edgar,

Many thanks for the feedback and I'm sorry to hear that you seemed to have issues getting the system set up. We do have an dedicated support team who would be happy to assist and free onboarding/training is offered.

We will be in touch to discuss further with you via email.

Regards

Drew McMillan

Rated 5 out of 5 stars
Verified

Nice and helpful

September 17, 2025
Clocking Systems logo

Reply from Clocking Systems

Good Morning Bahaar,

Thanks for your feedback, that's great to hear!

If you require anything else just let us know.

Regards

Drew McMillan

Rated 5 out of 5 stars
Verified

Easy to deal with

Ordering very straightforward and a prompt delivery.

September 15, 2025
Clocking Systems logo

Reply from Clocking Systems

Good Morning Michelle,

Many thanks for taking the time to review and the great feedback, much appreciated!

If you require anything else please do not hesitate to get in contact with us.

Regards

Drew McMillan

Rated 5 out of 5 stars
Verified

Dealt with quickly

Dealt with quickly, Tony was friendly and knowledgeable.

September 16, 2025
Clocking Systems logo

Reply from Clocking Systems

Good Morning,

Many thanks for the review and great feedback, I'll be sure to pass this on to Tony and his Manager.

Regards

Drew McMillan

Rated 5 out of 5 stars
Verified

Excellent customer service by Charlie…

Excellent customer service by Charlie Connew. Thank you

September 16, 2025
Clocking Systems logo

Reply from Clocking Systems

Good Morning Charlotte,

Many thanks for the review and great feedback, I'll be sure to pass this on to Charlie and his Manager.

Regards

Drew McMillan

Rated 2 out of 5 stars
Verified
Clocking Systems logo

Reply from Clocking Systems

Good Morning Bethan,

Many thanks for your review and I'm very sorry to hear this. Our response times are generally well within an hour from tickets been submitted. I will contact you via email to get some more information and find out why this has happened.

Regards

Drew McMillan

Rated 5 out of 5 stars
Verified

Issue setting up time clock

We had an issue setting up our time clock, one email, one phone call and we were up and running all within 15 minutes.
Excellent service.

September 15, 2025
Clocking Systems logo

Reply from Clocking Systems

Good Morning Karen,

Many thanks for the review and great feedback, much appreciated!

If you require anything else then please do not hesitate to contact us.

Regards

Drew McMillan

Rated 5 out of 5 stars
Verified

my query was handled very…

my query was handled very affectionately and quick and very helpful.

September 9, 2025
Clocking Systems logo

Reply from Clocking Systems

Good Afternoon Shelley,

Many thanks for your enquiry and great feedback, much appreciated!

If you require any further assistance then please do not hesitate to get in contact with us.

Regards

Drew McMillan

Rated 5 out of 5 stars
Verified

Excellent service

September 1, 2025
Clocking Systems logo

Reply from Clocking Systems

Good Morning Steve,

Many thanks for taking the time to review, much appreciated!

Regards

Drew McMillan

Rated 5 out of 5 stars
Verified

Great Service

Great Service, quick and easy.

September 3, 2025
Clocking Systems logo

Reply from Clocking Systems

Good Morning Liahna,

Thanks for your review, that's great to hear.

If you need anything else please do not hesitate to contact us.

Regards

Drew McMillan

Rated 4 out of 5 stars
Verified

Answered the phone quickly

Answered the phone quickly - rare these days.
Nice polite man on the phone however had to remind company the next day of my needs (I know it says 48 hours however payroll is so crucial)

August 26, 2025
Clocking Systems logo

Reply from Clocking Systems

Good Morning Keith,

Thank you for your review and valued feedback, I'll be sure to pass this on to our Support Department.

Regards

Drew McMillan

Rated 5 out of 5 stars

the follow up was fantastic

September 1, 2025
Unprompted review
Clocking Systems logo

Reply from Clocking Systems

Good Morning Adrian,

Many thanks for the great feedback, this is always good to hear.

If you require anything else, please do not hesitate to contact us.

Regards

Drew McMillan

Rated 1 out of 5 stars
Verified

We have not recieved the time clock…

We have not recieved the time clock yet, despite it being advertised as next day delivery.

August 28, 2025
Clocking Systems logo

Reply from Clocking Systems

Good Morning Adrian,

Thanks for your feedback and sorry for the slight delay on the unit, I noticed you came back on and added a 5 star review above too for the follow up service, thank you for that. If you need any further help, please let me know.

Regards

Drew McMillan

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