RAC Put My Life at Risk - Absolutely Disgraceful
I’ve never been so angry with a company in my life. I called RAC for help with a puncture on a run flat tyre, made it absolutely clear what I had and was told someone would come out with the correct replacement. After waiting for hours, the mechanic turned up without a run flat, then tried to repair the damaged tyre – something that’s not even safe or recommended with run flats.
What’s worse, he didn’t tell me he was going ahead with the repair — just did it, refitted the tyre, and then tried to charge me over £300 for patching up my own tyre. No explanation, no warning, just pressure and intimidation to pay for something I never agreed to.
The job was a mess. He completely damaged my wheel and left me with no choice but to drive home at 4am, knowing full well the repair wasn’t safe. I was facing a four-hour journey at motorway speeds, relying on a bodged repair that could’ve gone catastrophically wrong. If that tyre had blown out, I don’t even want to think about the consequences.
The whole thing was reckless and unacceptable. RAC not only failed to help — they put me in real danger. I’ll never use them again.
Reply from RAC Breakdown Cover
Hi Kyle,
We are sorry to read of your dissatisfaction with our service. Our goal is to provide assistance to all of our members when they are in need of support, and we apologise if you feel that we did not meet this standard in your situation. So that we can learn more about what happened, please drop us a message on Facebook, Instagram or X with reference #64445. I will then be able to take a closer look into your breakdown experience.
Thanks,
Pavi
