Sep 15, 2025VerifiedTook 7 days for a responseSeptember 5, 2025Reply from Clocking SystemsSep 16, 2025Good Morning Bethan,Many thanks for your review and I'm very sorry to hear this. Our response times are generally well within an hour from tickets been submitted. I will contact you via email to get some more information and find out why this has happened.RegardsDrew McMillan