Total scam. Tried to return based on their printed return policy but they won’t give you an address or a way to return. Have reached out multiple times only to receive the same message that they w... See more
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I bought a bracelet and it was not secure so it fell off . I asked for a refund but because I had worn the bracelet ( for less than a hour) they won't refund me . Their ts and CS state they won't refu... See more
Before I purchased a bracelet, I contacted customer service because they were Unisex size and I wanted to be sure that it would fit an average size man's wrist. Based on their assurance that it would... See more
Bought a watch with box and papers. Wrong box, wrong papers. Complained and just get stories. At least the watch works. Wife bought a vintage watch. Said they would replace batteries. They did not... See more
Company details
Information provided by various external sources
Cleopatra Jewellery offers wide variety of gold and silver jewellery that are the perfect gifts for celebrating unique moments in our lives such as: birthday, wedding, engagement or anniversary of a special occasion. We provide top quality jewellery for both ladies and gents that can suit any type of event. Some of our products include: rings, bracelets, necklaces, charms, earrings, cufflinks and accessories. Looking for a perfect gift is a hard job and we know it. That is why, at Cleopatra Jewellery, we will help you find that perfect item by offering extensive guidance for free. Making you shine is our goal and this can only be accomplished by providing the best possible items. No matter the circumstance, we will be on your side and look together for the piece of jewellery that can match your preferences entirely.
Contact info
86-90 Paul Street, EC2A 4NE, London, United Kingdom
- office@cleopatrajewellery.co.uk
- cleopatrajewellery.co.uk
Verified
Bought an adjustable leaf ring
Bought an adjustable leaf ring, which bent after 5 mins and resembles a square now. Was told that it was due to it being adjustable and that it was more delicate and could easily bend if it came into contact with other objects!!! Kind of defeats the object of wearing a ring! It bent after I put my hand in my pocket! So basically you have to just look at it in the box then?! Got one for over half the price on Etsy and it's still going strong and no bends!
February 16, 2021
Reply from Cleopatra Jewellery
Hi GeekChic,
Thank you for taking the time to leave us a review.
We are really sorry to hear that you had issues with your ring. The adjustable leaf ring that you have purchased is quite delicate and can be easily bend.
Please do get in touch with us and we will endeavor to resolve this issue to your satisfaction.
Kind regards,
Cleopatra Jewellery team
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Reply from Cleopatra Jewellery
Dear Tracy,
Thank you for your kind comments - we are really happy that you are pleased with our product and service.
Kind regards,
Cleopatra Jewellery team
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Product very good
Product very good, but took you ages to fulfill my order as you were hopeless in accepting my phone number that ive had for over 30 Years!... Why???
February 1, 2021
Reply from Cleopatra Jewellery
Dear Michael,
Thank you for the kind comments.
We are not sure what happened with the phone number, but we are glad that it eventually worked. Our IT department is currently investigating.
Kind regards,
Cleopatra Jewellery team
Verified
Such a beautiful delicate bracelet
Such a beautiful delicate bracelet , I love it . So pretty
February 1, 2021
Reply from Cleopatra Jewellery
Dear Karen,
Thanks for your kind comments – we are really happy that you love it.
Kind regards,
Cleopatra Jewellery team
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Beautiful and delicate
Brought the necklace for my daughter as a Christmas present and she loves it! It's beautiful and delicate.
January 17, 2021
Reply from Cleopatra Jewellery
Dear Sibel,
Thanks for your kind comments – we are really happy that your daughter loves it.
Kind regards,
Cleopatra Jewellery team
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Reply from Cleopatra Jewellery
Dear Kristy,
Thank you for the kind comments - we are really happy that you like the earrings.
Kind regards,
Cleopatra Jewellery team
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All the jewellery I ordered came nicely…
All the jewellery I ordered came nicely packed, but what I appreciate the most is their customer service. They answered to all my questions, provided more info than other similar brands. Just wow!
I don’t normally write reviews but they really deserve it. Thanks a lot! xx
January 10, 2021
Reply from Cleopatra Jewellery
Dear Andreea,
Thank you for the kind comments - we are really happy that you like the jewellery.
Kind regards,
Cleopatra Jewellery team
Verified
Earrings were lovely and a good weight
Earrings were lovely and a good weight. Only thing was they were smaller than I thought. Would be helpful if dimensions were given.
January 9, 2021
Reply from Cleopatra Jewellery
Dear Kristy,
Thank you for the kind comments and feedback - we are really happy that you like the earrings.
We usually try to display all the characteristics of the items. We will make sure to be more specific.
Kind regards,
Cleopatra Jewellery team
Verified
Very pleased with ear studs most…
Very pleased with ear studs most delicate and pretty. Disappointed they were held up in the mail, but all's well that ends well. Patrick Coleman
January 5, 2021
Reply from Cleopatra Jewellery
Dear Patrick,
We would like to thank you for your kind words and understanding. We are really happy that you are please with the ear studs.
Kind regards,
Cleopatra Jewellery team
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Excellent service
Excellent service. Delivery time are quick. Great customer service if you need to ask a question about a product. Good quality jewellery.
January 1, 2021
Reply from Cleopatra Jewellery
Dear John,
Thank you for the kind comments - we are really happy that you are satisfied with our service.
Kind regards,
Cleopatra Jewellery team
Verified
Very satisfied with the bracelet
December 30, 2020
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Speedy delivery and lovely quality…
Speedy delivery and lovely quality earnings. Thankyou
December 29, 2020
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Beautiful necklace
December 27, 2020
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Arrived promptly
Arrived promptly, item as described but exceeded on expectations when seen it as it is absolutely gorgeous. Daughter over the moon (and star!) with it . Thank you 😊
December 25, 2020
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Arrived in good time
December 3, 2020
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Best jewellery I bought in years!
November 21, 2020
Unprompted review
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Beautiful earrings ,quick delivery
November 15, 2020
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Lovely looking ring but it’s bent after…
Lovely looking ring but it’s bent after 2 days. Not very strong.
October 19, 2020
Reply from Cleopatra Jewellery
Hi Josie,
Thank you for taking the time to leave us a review.
We are really sorry to hear that your ring has bent and we sincerely understand your concern. The ring that you have ordered is an adjustable one, which gives you extra flexibility, but is also very delicate. This means that it can be easily bent if in contact with other objects.
Please do get in touch and we will endeavor to resolve this issue to your satisfaction.
Kind regards,
Cleopatra Jewellery team
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