No pressure sales work for me, this was evident when dealing with Andrew from Chorley Nissan. No rushing, no nonsense, just plain speaking. Great service, great car. Would highly recommend.
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Ordered some genuine mats via Ebay for my new MG ZS due to great price. Great communication from Steven, Parts Manager. Item posted and delivered within 2 days. What a brilliant company to deal with... See more
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Verified
Knowledgeable, friendly sales advice from Andy, who explained the features and benefits of available products without being over pushy. It was also extremely helpful to have the test vehicle to ours... See more
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Small problem with autohold button on my MG5 being stuck. I live in Ilkley, but MG Bradford are shutting down and not taking repair bookings, MG Huddersfield were 3 months for an appointment, for wha... See more
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Company details
- Car Dealer
- Car Inspection Station
- Car Repair and Maintenance
- Motor Vehicle Dealer
- Nissan Dealer
- Used Car Dealer
Written by the company
Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with numerous dealerships and seven franchises across the North-West of England including Blackpool, Burnley, Chorley, Preston, Bolton, Ormskirk and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.
chorleygroup.co.uk Details
Written by the company
Contact info
Burnley MG, Westgate, Burnley, BB11 1RY, Burnley, Lancashire, United Kingdom
- 01282 507780
4.8
Excellent
115 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
No pressure sales work for me
No pressure sales work for me, this was evident when dealing with Andrew from Chorley Nissan. No rushing, no nonsense, just plain speaking. Great service, great car. Would highly recommend.
September 29, 2025
Unprompted review
Reply from Chorley Group - Burnley MG
Thank you so much for your wonderful 5-star review! We’re delighted to hear that Andrew’s no-pressure approach made your experience stress-free and enjoyable. It’s fantastic to know you’re happy with both the service and your new car. We really appreciate your recommendation and look forward to welcoming you again in the future!
Warm Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Excellent Customer Service
Ordered some genuine mats via Ebay for my new MG ZS due to great price.
Great communication from Steven, Parts Manager. Item posted and delivered within 2 days.
What a brilliant company to deal with and great Customer Service from Steven. 10/10
September 12, 2025
Unprompted review
Reply from Chorley Group - Burnley MG
Dear Stephen,
Thank you for your excellent review! We’re delighted to hear that Steven provided such great communication and speedy service with your MG ZS mats. We’ll be sure to pass along your kind words to him. We really appreciate your 10/10 feedback and look forward to helping you again in the future!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Excellent time and service from the…
Excellent time and service from the salesman Sean. Faultless from start to collection.
September 8, 2025
Unprompted review
Reply from Chorley Group - Burnley MG
"Thank you so much for your fantastic review MF! 😊 We’re thrilled to hear Sean made your experience smooth and enjoyable from start to finish. Enjoy your new car and thanks again for sharing your kind words.
Kind regards,
Nicole Butcher
Client Experience Manager
Chorley Group
A pleasure to deal with
A pleasure to deal with, and very happy with the service and package provided.
August 26, 2025
Unprompted review
Reply from Chorley Group - Burnley MG
We're so glad that you had such a positive experience and am excited to help you in your future car searches!
Warm Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Just Purchased a new MG4 EV off Jack…
Just Purchased a new MG4 EV off Jack Wadham at Burnley no none nonsense sales patter straight down to business presented me with some deals job done car arrived yesterday brand Spanker love the car this guy is top drawer gave me advice on chargers
August 5, 2025
Unprompted review
Reply from Chorley Group - Burnley MG
Thanks so much for the fantastic review! 🙌
We’re thrilled to hear you’re loving your brand new MG4 EV – and we couldn’t agree more, Jack is absolutely top drawer! 💪 Straight-talking, no fuss, just the way car buying should be.
Enjoy every mile in your new ride – and if you need anything down the road (charger chat included!), we’re always here to help.
Nicole Butcher
Client Services Manager
Chorley Group
Professionalism and ecellent customer service
I have just completed the trade-in and pick up of my new MG3 Hybrid+ with Jack Wadhams at Chorley Motor Group Burnley, and I could not recommend Jack and the company enough. I love the company; Jack couldnt do enough, was always there to answer my questions and is a total asset to the company. All the staff I have ever dealt with are knowledgeable and professional, and I would never go anywhere else anytime I need a car.
May 14, 2025
Unprompted review
Reply from Chorley Group - Burnley MG
Hi Rob,
Thank you so much for your amazing review! We're absolutely thrilled to hear how pleased you are with your new MG3 Hybrid+ and your experience with Jack at our Burnley branch. Jack will be delighted to know how much you appreciated his help—he truly is a valued member of our team.
It means a lot to us that you feel so confident in our service and team. We’re grateful for your loyalty and look forward to welcoming you back whenever you need anything in the future.
Enjoy your new car, and thanks again for your kind words!
Best regards,
Nicole Butcher
Client Services Manager
Chorley Group
Steven was great to deal with at the…
Steven was great to deal with at the Burnley showroom. Look forward to receiving my new car as soon as possible.
April 12, 2025
Unprompted review
Reply from Chorley Group - Burnley MG
Hi Scott,
Thank you for your kind words! We’re so pleased to hear that Steven took great care of you at our Burnley showroom. We’ll be sure to pass along your feedback — he’ll really appreciate it!
We’re just as excited for you to receive your new car and hope you enjoy every moment with it. If there’s anything you need in the meantime, don’t hesitate to get in touch.
Best regards,
Nicole Butcher
Client Services Manager
Chorley Group
New Car Kind of Day
My husband and I contacted the store and spoke to a gentleman called Steven Fell he dealt with my enquiry and was very informative. We asked if we could visit the same day and test drive a car. When we arrived everything was organised paperwork, temp plates etc
Very smooth process. Guess what we bought the car and are extremely pleased with it. Thankyou for you time and patience! You certainly know your stuff.
March 30, 2025
Unprompted review
Reply from Chorley Group - Burnley MG
Hi Wendy,
Thank you so much for your fantastic review! We're delighted to hear that Steven provided you with such a smooth and informative experience. It’s great to know that everything was well-organized for your visit and that you’re pleased with your new car! 🚗🎉
We truly appreciate your kind words and your business. If you ever need anything in the future, don’t hesitate to reach out. Wishing you many happy miles in your new car!
Best regards,
Nicole Butcher
Client Services Manager
Chorley Group
Amazing customer service
Couldn’t find a car ideal for my German shepherds but Daniel at Burnley found me one suitable. Unfortunately after 3 months it had ad-blue issues & then the engine light appeared. Not being happy I rang them & the manager rang me back straight away. What can I say, he was so understanding knowing what I needed & that I wasn’t happy with the car I had. I was left in Andy’s capable hands & a new car & deal was found. Absolutely amazing this place. So warm, welcoming & do everything they can to keep their customers happy. 😊
February 26, 2025
Unprompted review
Reply from Chorley Group - Burnley MG
Dear Kirsti,
Thank you so much for your kind words! We’re delighted to hear that Daniel, Andy, and our team could find the perfect car for you and your German Shepherds. While we’re sorry to hear about the initial issues, we’re glad we could resolve things quickly and ensure you were happy with your new car. Customer satisfaction is our top priority, and your feedback means the world to us. Wishing you many happy miles ahead!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Bought MG4 from Jack Wadhams @ Burnley
I found myself in a position where I needed to get hold of new car rather quickly, I saw a vehicle on autotrader and proceeded to enquire about it via Burnley MG, I promptly received a call and some e-mails from Jack Wadhams, I live 2 hours away near Hull so had already test drove locally, Jack provided us with excellent service from start to finish especially as I needed a quick turnaround he was a pleasure to deal with, thanks also to Mackenzie who picked me up from the train station today when I came to collect the car, myself and my partner both love the vehicle and I’m very grateful to Chorley Group for offering us an excellent deal that we just couldn’t find locally. Many thanks. Chris.
February 1, 2025
Unprompted review
Reply from Chorley Group - Burnley MG
Dear Chris,
Thank you for taking the time to share your experience! We're so pleased to hear that Jack and Mackenzie provided you with excellent service and made the process smooth, especially with the quick turnaround you needed. It’s great to know that you and your partner love your new vehicle and that we could offer you a deal that stood out.
We truly appreciate your kind words and your trust in Chorley Group, despite the distance. If you ever need anything in the future, don’t hesitate to get in touch. Wishing you many happy miles in your new car!
Best regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great company to deal with
A very easy company to deal with. Staff have clearly been well trained to know their product well and on how to be polite with customers. I would recommend using Chorley Motors at Burnley for anyone considering the purchase of an MG
September 6, 2024
Unprompted review
Reply from Chorley Group - Burnley MG
Hello David,
I appreciate your feedback. Our commitment to treating customers with respect and maintaining professionalism is at the forefront of our values. I want to assure you that your 5-star review will be shared with the MG Team at Burnley.
If you have any further comments or if there's anything else we can assist you with, feel free to reach out.
Kind regards,
Rachel Sharples
Client Services Manager
Chorley Group
Poor after sales service
Purchased an MG HS, great car but the sat nav has stopped working (and now bluetooth connectivity). Been back to Chorley group Burnley 6 times and it's still not fixed. I have now been waiting a further 2 months with no follow up from the after sales team. The car is under warranty and yet they refuse to replace the console.
July 3, 2024
Unprompted review
Reply from Chorley Group - Burnley MG
Hello Nikki,
I regret to learn about the challenges you've faced. After a conversation with the management team at our Burnley Branch, I understand that we are currently in the process of reaching out to you to discuss your review in more detail.
Best Wishes,
Rachel Sharples
Client Services Manager
Chorley Group
Had the pleasure of having Rosie…
Had the pleasure of having Rosie Devereux as my saleswoman, she went above and beyond to get me the car I wanted and made sure it happened for me prior to being turned away elsewhere. Exceptional and would highly recommend! So happy with my new car thanks to Rosie 🤩
February 18, 2024
Unprompted review
Reply from Chorley Group - Burnley MG
Hi Georgina, thank you for taking the time to leave Rosie Devereux a review for us at Chorley Group Burnley MG. We're happy we could meet your expectations!
Kind Regards
Rachel Sharples
Customer experience Manager
Redirected
What a great experience so far with…
What a great experience so far with Chorley Group, Burnley. Steven Fell one of the sales Team Leaders has been a pleasure to deal with and has been patient and professional from the very first meeting.
February 9, 2024
Unprompted review
Reply from Chorley Group - Burnley MG
Hi David,
Thank you for your positive feedback regarding your experience at Chorley Group Nissan Burnley and Steven. As a family business, we strive to give every customer a fantastic experience. Wishing you many miles of happy motoring.
Best Wishes,
Kind Regards,
Rachel Sharples
Customer Experience Manager
Chorley Group
Great service awful car
Very torn on how to review, or whether to review at all.
The chap who sold us the MG ZS ev in January 2023 was pleasant enough although he made a few errors along the way. Including selling us the wrong car (different plate) but same model so no harm done.
The problem is the product. The car is woeful. Glued together in Chinese factories and falling apart within a year. Advertised range of 200mile is less than 100 on a cold day driving above 50. Yes you expect some battery issues on an electric but that dip is atrocious.
The build quality is the main issue. Bits fall off, cameras and ports don't work. The console is always on the fritz. Android auto? Drops out every five miles or so.
As a dealership there fine. As a product, it's genuinely the worst mistake of my life buying this car. Buy cheap buy twice.
5* people 0* car so 2.5* average seems fair.
January 1, 2023
Unprompted review
Reply from Chorley Group - Burnley MG
Hi Jake,
We are sorry to hear about your problems. The range drops on all EV’s in winter times not just in MG’s.
You don’t appear to of brought it back to us since purchase so if you contact our Aftersales Department on 01282 434300, they can investigate the issues you are stating.”
We do not want our customers to feel that we have not got their best intertest at heart, and we would like to look in to this for you further.
If you would like to discuss your complaint in more detail, please email digital.responseteam@chorleygroup.co.uk or contact us on the number above.
Yours Sincerely
Rachel Sharples
Customer Experience Manager
Chorley Group
I found the staff were extremely…welcoming and resourceful
I found the staff were extremely welcoming especially Daniel who found me the right car at such short notice. Other garages couldn't find me a motorbility car for at least 3 months but Daniel found a stunning MG in a matter of days. Overall very happy.
November 29, 2023
Unprompted review
Reply from Chorley Group - Burnley MG
Hi Heath,
Thank you for your positive feedback regarding your experience at Chorley Group . As a family business, we strive to give every customer a fantastic experience. Wishing you many happy miles in your new MG.
Kind Regards,
Rachel Sharples
Customer Experience Manager
Chorley Group
Friendly & helpful staff
Friendly & helpful staff, very knowledgeable about the vehicles & company.
July 27, 2023
Unprompted review
Reply from Chorley Group - Burnley MG
Hi Sharon Dyer, thank you for taking the time to leave a review for us at Chorley Group. We're happy we could meet your expectations!
Kind Regards,
Rachel Sharples
Customer Experience Manager
Chorley Group
আমি কাজ করতে চাই OTP
July 24, 2022
Unprompted review
Reply from Chorley Group - Burnley MG
Thank you for your message, it seems you have contacted the wrong company for your employment search.
Kind Regards,
Rachel Sharples
Customer Experience Manager
Chorley Group
Excellent service from the team at Chorley MG Burnley
Whilst this is not the nearest dealership to me. After initial contact with Miles through the MG4 EV forum. We were dealing with Rosie Devereux and she was extremely helpful right from the initial working out the figures along with Mike when Rosie was off and we were trying to get to an advanced stage before we went away on holiday. When we came back from holiday we came over for a test drive on the Bank Holiday Monday. Rosie came out with us as I explained that we were not familiar with the area and I had never driven an EV and an Automatic before which was very helpful and considerate. We instantly felt at ease with Rosie and after the test drive we signed up for the car which is a MG4 Trophy.
We have signed up for a Service Plan through Rosie and the Chorley Group at Burnley as we feel confident that we will be well looked after.
So once again thank you Rosie, Miles, Mike and I mustn’t forget Gareth who looked after us on handover day.
June 9, 2023
Unprompted review
Reply from Chorley Group - Burnley MG
Good morning Kevin,
Thank you for taking the time to leave Rosie, Miles, Mike and Gareth at the Burnley branch a fantastic 5 Star Review.
Your amazing feedback and kind words mean so much to Rosie, Miles, Mike and Gareth and us as a business.
As a family run business we really do everything we can to give all of our customers a fantastic service from start to finish and beyond the delivery of your new car and I am glad to hear that he has achieved this in the time frame that was expected.
We really hope you enjoy all the miles you do in your new MG4 EV, thank you again for your business.
Kind Regards,
Rachel Sharples
Customer Experience Manager
Chorley Group
No pressure salesman who was a pleasure…
No pressure salesman who was a pleasure to deal with and very informative 👍
April 19, 2023
Unprompted review
Reply from Chorley Group - Burnley MG
Hi Jeff,
Thank you for your positive feedback regarding your experience at Chorley Group MG Burnley. As a family business, we strive to give every customer a fantastic experience. Wishing you many miles of happy motoring.
Best Wishes,
Kind Regards,
Rachel Sharples
Customer Experience Manager
Chorley Group
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