Out of date spare wheel canister
I still have not had a response to the below complaint even though one was promised! Again nother example of poor service..
After getting a service from a different, more local dealer, I was informed that the spare wheel canister was out of date. In itself this wouldn't be a problem but it went out of date on 28/12/2019 which was before the car was even registered. In addition to this I have had the vehicle serviced by Chorley Group twice before and this has never been identified.
I contacted Chorley Group last week by chat and was told someone would return my call to discuss, this has yet to happen
Reply from Chorley Group
Dear Nikki,
Thank you for sharing your feedback, and we sincerely apologize for your recent experience. We completely understand your concerns regarding the out-of-date spare wheel canister and the lack of follow-up after your initial contact. We would like to investigate this matter further to ensure it is resolved appropriately.
I have escalated this issue to the manager at the Chorley Branch, and they have been advised to reach out to you today to discuss the situation and provide clarification.
We appreciate you bringing this to our attention, and thank you for your patience as we work to address this matter.
Best regards,
Nicole Butcher
Client Services Manager
Chorley Group