Cheapflyshop UK Reviews 4,836

TrustScore 4 out of 5

4.1

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People highlight the excellent service provided, with many praising the customer service representatives for their professionalism, helpfulness, and patience. Consumers appreciate the agents' ability to efficiently handle bookings, resolve issues, and provide clear explanations. Many reviewers specifically mentioned individual agents by name, expressing gratitude for their outstanding support and personalized attention. However, some customers reported ambiguous experiences regarding the booking process and pricing. While some reviewers found the company helpful in securing tickets, others expressed concerns about price changes after the initial booking. Despite these mixed opinions, the overall sentiment towards the company's service and customer support remains highly positive.

Based on these reviews

Rated 4 out of 5 stars

I did enjoy the overall experience of trying to find a perfect flight from London to Manila. Bella was extremely helpful when checking me in too as I now got a seat by the Aisle!

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Rated 4 out of 5 stars

Abraham was excellent in helping me book my flight tickets! The process was quick, easy, and stress-free. Every detail was clearly explained, and all my preferences were carefully considered. I trul... See more

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Rated 5 out of 5 stars

The company made contact straight away to ensure that the flight i had booked was correct. it wasn't. The support officer named Brock went through alternative flights for me. He,was very knowledgea... See more

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Rated 5 out of 5 stars

It was a wonderful experience. Roston was so professional and friendly. He did everything within his power and expertise to secure me a good deal. I look forward to doing business with them again.... See more

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Rated 5 out of 5 stars

ZOYA KHUNEJA called me and confirmed our travel to dubai via Barain. She was very professional, clear and well spoken and very helpful with the telephone check-in service and seat selection. Pleasant... See more

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Rated 5 out of 5 stars

I had booked an economy ticket not realising this didnt allow me any luggage. Brock supported me to upgrade and find me a deal which not only provided me with the service I needed but went out of his... See more

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Rated 5 out of 5 stars

Cheapfly had no seats available contacted 2 of their support staff and they were not helpful, I was very concerned because I need to be in my mum funeral on Saturday, kept on calling until spoke to Br... See more

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Rated 5 out of 5 stars

David, was so persistent in finding me the right flights after another travel company had let me down. He was also really patient whilst I checked my hotel arrangements. In the end we got the perfect... See more

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Rated 5 out of 5 stars

I want to thank Brock for helping my aunt book her flight from Edinburgh to Chennai. He offered my family a great deal on a British Airways flight with the best rates we could find. The process was sm... See more

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Rated 5 out of 5 stars

Very friendly service and clear explanation well done Brock keep up the good work we bought two tickets this week me and my Sister in law Bhumitra Neermaull we all very well. Many thanks Veer.

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Rated 5 out of 5 stars

Thank you Richard. What a wonderful customer service by Richard. He tried his very best to find the the right departure date & time for my trip. I appreciate your professional service and the time yo... See more

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Rated 5 out of 5 stars

I was so happy dealing with Emma who was such a great help for both my wife & I. Initially I communicated with Christopher who I thought was very arrogant & suggested he had another option for us. We... See more

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Rated 5 out of 5 stars

Bella Watson was really helpful and patient and reassuring . Feel much better having spoken to her in good hands.

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Rated 5 out of 5 stars

Miss zoya called me regarding my booking confirmation. The way she dealt me amazing. She has helping attitude and her dealing was marvellous. Stay blessed Of course I will choose again cheapflyshop.... See more

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Rated 5 out of 5 stars

Very polite and obliging lady called to make sure we had everything needed for our flight tomorrow’s

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Rated 5 out of 5 stars

Broc went over and above to sort the mess I had made for myself out. A 1 service by him. So many thanks, I will certainly use you again just because of this wonderful experience .

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Rated 5 out of 5 stars

The five stars are spcially assigned to Mr Richard. I think he is the best officer in Cheapflyshop. I am very happy and satisfied the way he served me to book my return journey to Hydrabad,India.

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Rated 5 out of 5 stars

Really appreciate for Mr Gary Lloyds’s assistance. I originally planned to give up on this ticket booking, but a huge thanks to his warm help and thoughtful advice, I was able to successfully complete... See more

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Rated 5 out of 5 stars

Kia, phoned to advise that my flights are on time and she checked my boarding pass had been received very happy with service 👍👍🙏🙏

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Rated 5 out of 5 stars

I recently had an experience with my air ticket that was pending for 48 hours. When I reached out to CheapFly Shop, a sales representative named David Jones answered my call. He informed me that the... See more

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Rated 5 out of 5 stars

The team always reply and are helpful Freya in particular was very friendly, polite and helpful checking us in and emailing us our boarding passes thank you Freya

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Rated 5 out of 5 stars

Excellent customer service provided by Radhika Sharma. She was very thorough, took her time resolving any booking issues and she was very professional when we were discussing the booking. Would recomm... See more

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Rated 5 out of 5 stars

Brock the Agent was a excellent Agent and negotiator who managed to complete this query within 48hours after a very long bad experience with deal cheaters. Thanks Brock

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Rated 5 out of 5 stars

Bella was wonderful yet again if could meet in person would give she a big box of chocolates. Everything perfect yet again

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Rated 5 out of 5 stars

Roston was very understanding and helpful with my situation. He made every effort to adjust my ticket time and date according to my requirements, and handled everything in a highly professional manner... See more

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Rated 5 out of 5 stars

I got a great customer service with David John. He is professional with good manners, explain every single thing. So I'm Happy to do a ticket any time with him. Thanks David John.

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Rated 5 out of 5 stars

I had a fantastic experience booking my flight with Cheapflyshop UK. Abraham was incredibly helpful in finding the best fare for my travel dates, and took the time to explain all the options clearly.... See more

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Rated 5 out of 5 stars

Zoya provides me best customer service and I’m so happy to deal Whith her I give her five starts thanks Zoya

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Rated 5 out of 5 stars

Amazing customer service by Abraham, he helped us book our flights without any issues. Will highly recommend.

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Rated 3 out of 5 stars

I dont like the way they offer very cheap price online and take the payment. Then after 48 hours they said I have to pay more to confirm the ticket. Its like cheating. But the call assistants are real... See more

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Rated 5 out of 5 stars

Miriam is a star!! This lady worked tirelessly to get me the best possible deal. I look forward to my business class flight with China Air.

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Rated 5 out of 5 stars

Amazing service Maisha She Informed me about my upcoming flight and and check on me if I need any help Also helped me with seat selection Amazing service thanks

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Rated 5 out of 5 stars

Hi this side Stephen Smith i have a very good experience with cheapflyshop they help me a lot and gave me a very good flight in first class as i have lots of problem with Expedia while booking Sam di... See more

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Rated 5 out of 5 stars

Rubi kaur from cheapflyshop she helped me a lot in check in and with other things thank you so much for the help

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Rated 5 out of 5 stars

My family and I where in a rush to find tickets for a emergency over seas trip this summer and this firm helped us get tickets when no one else could, I highly recommend anyone looking for a easy and... See more

Rated 5 out of 5 stars

What made my experience GREAT was Benjamin! I was in a big mess with my tickets and he calmly reassured me he could get me out of the mess I had made trying to make reservations to BVI. He succeeded i... See more

Rated 5 out of 5 stars

Great customer service. Ashton was brilliant and helped me get a flight in time for my sisters wedding.

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Rated 3 out of 5 stars

I was assisted by Eve to find me the flight that was satisfactory and she did quite a good job

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Rated 5 out of 5 stars

I want to share my thankfulness to Sam, field agent, who took care of my moms and my travel arrangements. He went beyond the scope of Expedia’s agents. I believe you have a superb agent at hams,... See more

Rated 5 out of 5 stars

I would like to thank Floyd for all his help and patience with regard to getting my tickets for Canada.

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Rated 5 out of 5 stars

When our trip was disrupted by an unexpected COVID positive result, Edwin Miller and Melvin were a dream to work with. They were competent, reassuring and a trusted presence. I will be using Edwin for... See more

Rated 5 out of 5 stars

Thank you so much ever Radhika you are very helpful and friendly hope to deal with you in the future. Kind Regards Veer.

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Rated 5 out of 5 stars

Benjamin made my experience a lot easier first time, planning a vacation and went very well with his guidance and help. Always available for me which is very helpful with any questions I had he was ab... See more

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About Cheapflyshop UK

Written by the company

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Your Gateway to Effortless, Secure, and Affordable Travel!

Celebrating Our 7th Anniversary!

This year marks our 7th year of service, and we are proud to celebrate this milestone with our valued customers. Over the years, we have built a reputation for being affordable, reliable, and customer-focused, while always keeping your trust at the core of our business.

Our journey has been about growth, learning, and continuous improvement. With this anniversary, we reaffirm our commitment to becoming even more user-friendly, delivering the best deals, and remaining one of the most trusted travel partners in the market.

At CheapFlyShop.com, we redefine travel by offering a comprehensive range of travel solutions designed to meet your every need. As IATA-certified agents, we prioritize your safety and reliability, ensuring that your travel experience is not only seamless but also backed by the highest industry standards.

IATA Accredited Agent

Our services are safeguarded under the ATOL (Air Travel Organiser's License) framework, giving you peace of mind that your funds are protected. For independent travelers, we operate within the ATOL guidelines, collaborating with trusted travel suppliers who provide their licenses for issuing flight tickets. This dual approach combines security with flexibility, making us a preferred choice among travelers in the UK.

Thanks to our partnerships with world-class travel wholesalers and advanced technology, we provide access to the best flight options in the market. Whether you're flying with major airlines or low-cost carriers, our platform ensures you always receive competitive airfares tailored to your needs.

Our seamless 3-step booking process makes planning your trip effortless and efficient, saving you both time and money. To further simplify your experience, we accept all major payment modes, making it easier than ever to secure the best travel deals.

But we’re more than just a booking site. At CheapFlyShop.com, we pride ourselves on offering unparalleled after-sales support. Our dedicated team is always just a call away, ready to assist you with top-tier service that makes your travel plans stress-free and enjoyable.

Each month, we cater to thousands of customers, providing:

  • Cost-effective flight tickets from the UK to destinations worldwide.
  • Hotel reservations across the United States, Europe, and beyond.
  • Upscale accommodations at affordable rates.
  • Premium car rentals and comprehensive travel insurance tailored for global travelers.
Travel Consultant

Our commitment to customer satisfaction is unwavering. We strive to be your go-to travel partner, offering discounted fares, reduced business-class tickets, and customized travel solutions. With our focus on delivering value and expertise, we ensure that every journey you book with us is one to remember.

Why Choose CheapFlyShop.com?

  • Trusted Expertise: Decades of experience in the travel industry.
  • Reliable Partnerships: Collaborations with industry-leading suppliers.
  • Unbeatable Value: The best deals on flights, hotels, and travel services.
  • Convenient Payment Options: Accepting all payment modes for secure bookings.
  • Customer-Centric Service: A dedicated support team that’s always available.

Experience the difference with CheapFlyShop.com — where affordable travel meets exceptional service. Let us help you plan your next adventure today!

Need Assistance? We're Here to Help!

For any queries, complaints, or concerns, our team is always available to ensure a smooth and stress-free experience. Whether you’re looking for the best travel deals or need help with an existing booking, we’ve got you covered!


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

Fake

I booked a return flight from London to Delhi through CheapFlyShop, paying by Amex credit card. After receiving an email confirmation, they contacted me several times asking me to call them urgently because the booking was “unconfirmed.” When I called back, they tried to demand additional money to “complete the booking” — despite me having already paid in full.

I made it very clear that I wasn’t willing to pay anything extra and only wanted the economy fare without checked baggage, exactly as booked. Soon after I insisted, they cancelled my booking and promised a full refund within 24–48 hours.

This pattern matches many online reports about CheapFlyShop’s tactics — offering unrealistically cheap fares, taking payment, and then claiming the fare is “no longer available” unless customers pay more.

I strongly advise others not to book with CheapFlyShop. It’s an unethical practice and feels like a classic bait-and-switch scam. Always book directly with airlines or trusted travel agents instead.

Thankfully, I paid by Amex, so my money is protected, but others might not be so lucky.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpfull

I talk to Adil about my booking date change and he was very helpful i had really good experience talking to him that was great help really appreciate thanks

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Chase provided and excellent service

Chase provided and excellent service, was very helpful and spent a lot of time in assisting me after an issue with my booking.

October 16, 2025
Unprompted review
Cheapflyshop UK logo

Reply from Cheapflyshop UK

Dear Passenger,

Thank you for taking the time to share this rating and writing this review!

Your feedback is important to us and helps us continue improving our services.

We are grateful for your business and hope you will choose us again for your future travel.

Sincerely,
Team Customer Service

Rated 5 out of 5 stars

Full of Kindness and professionalism

The agent was friendly and very accommodating during the conversation.

October 16, 2025
Unprompted review
Cheapflyshop UK logo

Reply from Cheapflyshop UK

Dear Passenger,

Thank you for taking the time to share this rating and writing this review!

Your feedback is important to us and helps us continue improving our services.

We are grateful for your business and hope you will choose us again for your future travel.

Sincerely,
Team Customer Service

Rated 5 out of 5 stars

Zoya Khuneja - Excellent customer advisor

Called today for flight queries.
Zoya helped me out with my query. Really good customer service advisor.
Highly recommend.

October 16, 2025
Unprompted review
Cheapflyshop UK logo

Reply from Cheapflyshop UK

Dear Passenger,

Thank you for taking the time to share this rating and writing this review!

Your feedback is important to us and helps us continue improving our services.

We are grateful for your business and hope you will choose us again for your future travel.

Sincerely,
Team Customer Service

Rated 5 out of 5 stars

Ruby kaur

Ruby kaur 16 10 2025

October 16, 2025
Unprompted review
Cheapflyshop UK logo

Reply from Cheapflyshop UK

Dear Passenger,

Thank you for taking the time to share this rating and writing this review!

Your feedback is important to us and helps us continue improving our services.

We are grateful for your business and hope you will choose us again for your future travel.

Sincerely,
Team Customer Service

Rated 5 out of 5 stars

Excellent customer service by Ms Batra

Excellent customer service by Ms Batra. She is very helpful and quick to resolve all my queries.

October 16, 2025
Unprompted review
Cheapflyshop UK logo

Reply from Cheapflyshop UK

Dear Passenger,

Thank you for taking the time to share this rating and writing this review!

Your feedback is important to us and helps us continue improving our services.

We are grateful for your business and hope you will choose us again for your future travel.

Sincerely,
Team Customer Service

Rated 5 out of 5 stars

I spoke Martin whom was very …

I spoke Martin whom was very responsive and helpful to book my flight at the earliest date ans cheap price . Martin thank your for kind words and bring my flights to the earliest date and corrected the mistake in my family booking flights . Appreciate that

October 14, 2025
Unprompted review
Cheapflyshop UK logo

Reply from Cheapflyshop UK

Dear Passenger,

Thank you for taking the time to share this rating and writing this review!

Your feedback is important to us and helps us continue improving our services.

We are grateful for your business and hope you will choose us again for your future travel.

Sincerely,
Team Customer Service

Rated 5 out of 5 stars

Ashton was very helpful

Ashton was very helpful and I feel like he listened to my needs for the flight.
Thank you!

October 14, 2025
Unprompted review
Cheapflyshop UK logo

Reply from Cheapflyshop UK

Dear Passenger,

Thank you for taking the time to share this rating and writing this review!

Your feedback is important to us and helps us continue improving our services.

We are grateful for your business and hope you will choose us again for your future travel.

Sincerely,
Team Customer Service

Rated 5 out of 5 stars

Good service

Good service, responsive to requests

October 14, 2025
Unprompted review
Cheapflyshop UK logo

Reply from Cheapflyshop UK

Dear Passenger,

Thank you for taking the time to share this rating and writing this review!

Your feedback is important to us and helps us continue improving our services.

We are grateful for your business and hope you will choose us again for your future travel.

Sincerely,
Team Customer Service

Rated 5 out of 5 stars

Great customer service

Great customer service. Bella was very helpful.

October 14, 2025
Unprompted review
Cheapflyshop UK logo

Reply from Cheapflyshop UK

Dear Passenger,

Thank you for taking the time to share this rating and writing this review!

Your feedback is important to us and helps us continue improving our services.

We are grateful for your business and hope you will choose us again for your future travel.

Sincerely,
Team Customer Service

Rated 5 out of 5 stars

Thank you Ruby Kaur

Thank you Ruby Kaur! The agent was very helpful, demonstrating exceptional understanding and clear communication which solved my problem instantly.

October 14, 2025
Unprompted review
Cheapflyshop UK logo

Reply from Cheapflyshop UK

Dear Passenger,

Thank you for taking the time to share this rating and writing this review!

Your feedback is important to us and helps us continue improving our services.

We are grateful for your business and hope you will choose us again for your future travel.

Sincerely,
Team Customer Service

Rated 2 out of 5 stars

Be careful

Be careful, especially in the busy season, they offer non-refundable cheap air tickets, after you paying, they called you that ticket you booked is not sure if it is available now, and won't know until a few days, then sell tickets that are more expensive than other website. Because the old ticket is not refund, you have add more money to buy the new one. So mean their ticket is not necessarily cheap. Everyone must check carefully before you buy the ticket from the website.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Gary was a huge help by offering many…

Gary was a huge help by offering many options to us about what to pick. He was understanding and listened well to our concerns and provided quick, reasonable solutions.

October 13, 2025
Unprompted review
Cheapflyshop UK logo

Reply from Cheapflyshop UK

Dear Passenger,

Thank you for taking the time to share this rating and writing this review!

Your feedback is important to us and helps us continue improving our services.

We are grateful for your business and hope you will choose us again for your future travel.

Sincerely,
Team Customer Service

Rated 5 out of 5 stars

Very good zoya

October 13, 2025
Unprompted review
Cheapflyshop UK logo

Reply from Cheapflyshop UK

Dear Passenger,

Thank you for taking the time to share this rating and writing this review!

Your feedback is important to us and helps us continue improving our services.

We are grateful for your business and hope you will choose us again for your future travel.

Sincerely,
Team Customer Service

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