I did enjoy the overall experience of trying to find a perfect flight from London to Manila. Bella was extremely helpful when checking me in too as I now got a seat by the Aisle!
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
Written by the company
This year marks our 7th year of service, and we are proud to celebrate this milestone with our valued customers. Over the years, we have built a reputation for being affordable, reliable, and customer-focused, while always keeping your trust at the core of our business.
Our journey has been about growth, learning, and continuous improvement. With this anniversary, we reaffirm our commitment to becoming even more user-friendly, delivering the best deals, and remaining one of the most trusted travel partners in the market.
At CheapFlyShop.com, we redefine travel by offering a comprehensive range of travel solutions designed to meet your every need. As IATA-certified agents, we prioritize your safety and reliability, ensuring that your travel experience is not only seamless but also backed by the highest industry standards.
Our services are safeguarded under the ATOL (Air Travel Organiser's License) framework, giving you peace of mind that your funds are protected. For independent travelers, we operate within the ATOL guidelines, collaborating with trusted travel suppliers who provide their licenses for issuing flight tickets. This dual approach combines security with flexibility, making us a preferred choice among travelers in the UK.
Thanks to our partnerships with world-class travel wholesalers and advanced technology, we provide access to the best flight options in the market. Whether you're flying with major airlines or low-cost carriers, our platform ensures you always receive competitive airfares tailored to your needs.
Our seamless 3-step booking process makes planning your trip effortless and efficient, saving you both time and money. To further simplify your experience, we accept all major payment modes, making it easier than ever to secure the best travel deals.
But we’re more than just a booking site. At CheapFlyShop.com, we pride ourselves on offering unparalleled after-sales support. Our dedicated team is always just a call away, ready to assist you with top-tier service that makes your travel plans stress-free and enjoyable.
Each month, we cater to thousands of customers, providing:
Our commitment to customer satisfaction is unwavering. We strive to be your go-to travel partner, offering discounted fares, reduced business-class tickets, and customized travel solutions. With our focus on delivering value and expertise, we ensure that every journey you book with us is one to remember.
Experience the difference with CheapFlyShop.com — where affordable travel meets exceptional service. Let us help you plan your next adventure today!
For any queries, complaints, or concerns, our team is always available to ensure a smooth and stress-free experience. Whether you’re looking for the best travel deals or need help with an existing booking, we’ve got you covered!
Suite B, 42-44 Bishopsgate, London, EC2N 4AH, London, United Kingdom
Replied to 84% of negative reviews
Typically replies within 48 hours
Real friendly and helpful staff, first speaking with Richard and later closing booking with Abraham, a pleasant experience. highly recommend.
I booked a return flight from London to Delhi through CheapFlyShop, paying by Amex credit card. After receiving an email confirmation, they contacted me several times asking me to call them urgently because the booking was “unconfirmed.” When I called back, they tried to demand additional money to “complete the booking” — despite me having already paid in full.
I made it very clear that I wasn’t willing to pay anything extra and only wanted the economy fare without checked baggage, exactly as booked. Soon after I insisted, they cancelled my booking and promised a full refund within 24–48 hours.
This pattern matches many online reports about CheapFlyShop’s tactics — offering unrealistically cheap fares, taking payment, and then claiming the fare is “no longer available” unless customers pay more.
I strongly advise others not to book with CheapFlyShop. It’s an unethical practice and feels like a classic bait-and-switch scam. Always book directly with airlines or trusted travel agents instead.
Thankfully, I paid by Amex, so my money is protected, but others might not be so lucky.
Radhika was exceptional in getting me a new flight at the last moment after my flight got cancelled and she even checked me in.
I talk to Adil about my booking date change and he was very helpful i had really good experience talking to him that was great help really appreciate thanks
It’s very great he has been very good and sincere
I am happy with Zoya's customer service. She handled my query regarding my flight very efficiently.
Excellent customer service by her.
Chase provided and excellent service, was very helpful and spent a lot of time in assisting me after an issue with my booking.
Reply from Cheapflyshop UK
The agent was friendly and very accommodating during the conversation.
Reply from Cheapflyshop UK
Called today for flight queries.
Zoya helped me out with my query. Really good customer service advisor.
Highly recommend.
Reply from Cheapflyshop UK
Excellent customer service by Ms Batra. She is very helpful and quick to resolve all my queries.
Reply from Cheapflyshop UK
I spoke Martin whom was very responsive and helpful to book my flight at the earliest date ans cheap price . Martin thank your for kind words and bring my flights to the earliest date and corrected the mistake in my family booking flights . Appreciate that
Reply from Cheapflyshop UK
Ashton was very helpful and I feel like he listened to my needs for the flight.
Thank you!
Reply from Cheapflyshop UK
Reply from Cheapflyshop UK
Great customer service. Bella was very helpful.
Reply from Cheapflyshop UK
Thank you Ruby Kaur! The agent was very helpful, demonstrating exceptional understanding and clear communication which solved my problem instantly.
Reply from Cheapflyshop UK
Be careful, especially in the busy season, they offer non-refundable cheap air tickets, after you paying, they called you that ticket you booked is not sure if it is available now, and won't know until a few days, then sell tickets that are more expensive than other website. Because the old ticket is not refund, you have add more money to buy the new one. So mean their ticket is not necessarily cheap. Everyone must check carefully before you buy the ticket from the website.
Gary was a huge help by offering many options to us about what to pick. He was understanding and listened well to our concerns and provided quick, reasonable solutions.
Reply from Cheapflyshop UK
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.