Katerina

I bought a nice optical frame a few years back and the paint started to chip. I didn't expect that kind of thing to happen to an item with such a high price tag and made by a well respected brand name. I have contacted the after sales team to see if anything can be done to repair it. After 2 weeks of back and forth emails I have heard nothing back from the store that was looking into a spare part as a replacement. Needless to say, I am disappointed and won't buy anything from Chanel after this experience.

Used the app successfully until I've encountered an issue where my sold item got damaged in transit. The buyer got their refund back (quite rightly) but I was left without a brand new item and no compensation for the damaged item in transit. Vinted did NOTHING about it despite me raising a dispute, complaining and trying to escalate the issue. They just sent me standard T&Cs and blamed me for not packaging the item properly without presenting any evidence of it. Absolutely unfair system protecting Buyers and doing nothing to make it fair for Sellers. Very disappointed and will be selling stuff somewhere else from now on.

Same as everyone's experience listed in the reviews, I have received a WhatsApp message requesting a report. So glad there is Trustpilot to refer to and good old Google to search for the reviews. So, I have reported as a scam and never responded to the message. Interestingly enough the number shown on WhatsApp message was with a Russia's country code. :)