CarSupermarket.com Reviews 5,575

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being pleasant, friendly, and helpful throughout the entire car buying process. Many reviewers specifically mentioned individual staff members by name, highlighting their knowledge, professionalism, and genuine care for the customer. Consumers appreciated the no-pressure sales environment, where they felt comfortable browsing and making decisions without feeling rushed. People found the service to be easy, straightforward, and efficient, with many noting the hassle-free approach to browsing and purchasing. The cleanliness and presentation of the cars were also frequently mentioned as positive aspects. However, some reviewers expressed concerns regarding warranty issues and difficulties in contacting the company for support.

Based on these reviews

Rated 4 out of 5 stars

The experience at CarSupermarket.com Hessle was great because it was an easy process to go ahead with the car selected and being able to look at several different cars on the lot with finance details... See more

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Rated 5 out of 5 stars

While l started with a different car, l decided to switch after five days, and the change was made effortlessly. TERESA. was fantastic, she's clearly the ideal person for this role. She connected wi... See more

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Rated 5 out of 5 stars

Excellent service from start to finish. Very accommodating and stuck to their word on valuations and the deal discussed in advance. We’re not pushy nor patronising. Ryan dealt with all aspects and kep... See more

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Rated 5 out of 5 stars

I had a great experience buying a car fromCarSupermarket.com Barnsley. The staff were professional, polite, friendly and efficient. Everything you'd expect when you're spending a lot of money. They we... See more

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Rated 5 out of 5 stars

My experience at CarSupermarket.com Birmingham was memorable because customer care staff really did care. Always efficient, always friendly, always knowledgeable. My first car buy on-line - at 75 ye... See more

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Rated 5 out of 5 stars

Even after a short wait while Jack was serving another customer he was still gave a personal and friendly service, he even took an interest in my son's dog who we accompanied us on our journey to the... See more

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Rated 5 out of 5 stars

I'd suggest CarSupermarket.com Birmingham to a friend because Adam was extremely helpful and forthcoming with updates. This is my 2nd car bought with them as the ease of process and helpful staff make... See more

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Rated 5 out of 5 stars

Review of CarSupermarket.com Barnsley branch: Great place to look for (and buy) a car. All the cars are under cover, all are unlocked so that you can look inside and compare different model... See more

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Rated 5 out of 5 stars

Lewis was helpful and polite at all times. I had seen the car online and once a test drive was complete I purchased the car. Only a couple of minor points, car supermarket will always try and push ext... See more

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Rated 5 out of 5 stars

I went into the store with an idea of what I wanted. I sat down with Lewis who was very genuine and transparent. He explained all the finance options and provided me with support and guidance througho... See more

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Rated 5 out of 5 stars

Recently bought a used car from Car supermarket in Barnsley. The hassle free approach to browsing the stock in the warehouse was refreshing and the whole process was straight forward and hassle free.... See more

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Rated 5 out of 5 stars

I'd recommend CarSupermarket.com Barnsley to a friend because our whole experience was made by Teresa, she was funny understanding and patient with us. We had no idea what kind of car we wanted

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Rated 5 out of 5 stars

I recently bought a used Seat Ibiza from Carsupermarket.com and had a fantastic experience. Dillon was incredibly friendly, knowledgeable, and made the whole process feel easy and stress-free. He an... See more

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Rated 5 out of 5 stars

We have had a great experience from start to finish purchasing our new family car with Julie. We started off really nervous when we walked into the forecourt as we thought we would be met by pushy... See more

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Rated 5 out of 5 stars

The experience was positive from start to finish! Cassandra in advance, and Joe on the day, helped the handover go smoothly and efficiently. We had a specific appointment time that meant no hanging... See more

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Rated 5 out of 5 stars

Pleasant staff, very clean offices, comfy chairs in the waiting lounge although the vending machine stole my wife's money with no crisps vended - not their fault. The screen price of the car was the p... See more

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Rated 3 out of 5 stars

Ryan was pleasant to deal with and an all round good guy. It was just disappointing ting to find two marks on the rear seats still present after being advised these would clean out and also disappoin... See more

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Rated 5 out of 5 stars

Good value and good customer service, with sensible and reassuring staff throughout my enquiry and purchase. The car is running brilliantly too which is a dream!

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Rated 5 out of 5 stars

We had booked our Aygo in for a MOT and service to be completed on Monday 18 Aug. Bought this service when we bought the car 2 years ago. Same excellent experience from the lady on recption at t... See more

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Rated 5 out of 5 stars

Enquired about a Honda CRV today and spoke with Jack Middlemist (Based at Hull). Very helpful and professional Sales Advisor. Knowledgeable, and answered all my questions. A credit to Car S... See more

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Rated 5 out of 5 stars

All the electric cars are on one place so I didn't have to do a hunt/search. The staff were very helpful (especially Loucas...little gem there!) and went above and beyond to make the buying experience... See more

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Rated 5 out of 5 stars

I recently bought my A-Class from Car Supermarket Birmingham and was looked after by Marta she was absolutely fantastic from start to finish! Marta was super helpful, friendly, and professional t... See more

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Rated 5 out of 5 stars

We initially worked with Luke two years ago when he assisted us in purchasing a car for my daughter. That experience was truly excellent, the service was outstanding, and the vehicle he found was a... See more

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Rated 3 out of 5 stars

I am writing this review of the so warranty given with the car. I purchased a ford focus just under a year ago. The buying was good and all very helpful. Once I started having problems with the car... See more

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Rated 5 out of 5 stars

Went to buy a Xc40 for my girlfriend. Was met by jason. Never put under any pressure and was a brilliant lad. Felt well looked after and even promised me some jaffa cakes..( Never got them though) ha... See more

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Rated 5 out of 5 stars

I had the car delivered and the whole process was extremely straightforward and simple. The car, although a few years old was delivered in immaculate condition. Definitely recommend

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Rated 5 out of 5 stars

No pressure sell at all - very relaxed and enjoyable Teresa was very helpful and arranged everything for us. Smooth transaction and wouldn't hesitate to recommend.

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Rated 5 out of 5 stars

My experience at CarSupermarket.com Preston was cracking because in all of my years of buying cars, never have I ever experienced the customer care, professionalism and diligence that I have experienc... See more

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Rated 5 out of 5 stars

Very pleased with the service at carsupermarket. I was not harassed at all, left to look around and when I did need someone they were very professional I got the car I wanted and the after service was... See more

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Rated 5 out of 5 stars

Jodie at Birdwell was a pleasure to deal with, I’m very happy with the purchase of my 24 plate Vw golf gti, will definitely recommend car supermarket to friends. Keep up the good work. Cheers

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Rated 5 out of 5 stars

Julie (sales) was very helpful and friendly. Nothing was any trouble for her. No sales pressure or over selling of extra warranties, unlike some other companies. A better experience than I have had... See more

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Rated 5 out of 5 stars

We bought a car from Liam at Car Supermarket, Hessle. He made buying our car easy and straightforward. All the staff we dealt with were friendly, helpful and knowledgeable. Our new car was extremel... See more

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Rated 5 out of 5 stars

We have just purchased a car from car supermarket. The salesman was called Lewis and we would highly recommend him. He was very knowledgeable about the car, the products and the finance and he could a... See more

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Rated 5 out of 5 stars

Whole process to buy my new car was quick, easy and pain free. Adam & Alex at Birmingham CarSupermarket were very helpful, friendly and kept me informed of the whole process from start to finish. Th... See more

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Rated 5 out of 5 stars

Ben was very helpful with the transaction of our new car very happy with the start to finish thank you Ben

Rated 5 out of 5 stars

The whole experience was a pleasure. The car was very well presented. The staff were very helpful and answered any questions I had. Nothing was to much trouble. I would recommend anyone to use this co... See more

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Rated 5 out of 5 stars

no pushy sales person hovering about n found 1 when we were ready to find out more about the car n ask for a test drive

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Rated 5 out of 5 stars

Great customer service by Adam, really made me feel comfortable with the procedure. Would highly recommend anyone to go purchase vehicles from Ada. definitely will recommend my friend and family to Ca... See more

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Rated 5 out of 5 stars

Really friendly, helpful and knowledgeable salespeople. Very pleased with my car purchase, which was quickly sorted out at a time to suit me.

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Rated 5 out of 5 stars

No pushy sales, great service, nothing was too much trouble. Jack was amazing at answering every question

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Rated 5 out of 5 stars

Big thank you to Teresa at Barnsley for all her help finding my new car! Faultless experience and she could not do enough for me.

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Rated 5 out of 5 stars

Gareth and James was pleasant people to talk to, the car was in great condition in and out and the sale went through fine with no issues.

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Rated 5 out of 5 stars

The salesman Dan,was very friendly and informative, and talked us through everything in detail

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Rated 5 out of 5 stars

Outstanding service by Noah , couldn’t be more helpful brilliant from start to finish

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Rated 5 out of 5 stars

Saul Clarke is a great salesman, not pushy just quick and accurate information, followed by a superb delivery.

Company replied

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Company details

  1. Car Dealer
  2. Car Accessories Store

Written by the company

Choose from 1000s of cars online and in-store at our 12 locations across the country. Select the car you want, then take advantage of our home delivery, arrange a click & collect appointment or just pop in to one of our sites, located in Barnsley, Birmingham, Grimsby, Hessle, Hull, Lincoln, Newcastle, Preston, Scunthorpe, Sheffield, Stoke and Worksop. Buy with complete peace of mind, all our cars come with a 15 day money back guarantee and 90 day comprehensive warranty. Contact our friendly, knowledgeable staff who are available online or on the phone to guide you through the next steps in your car buying journey.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 97% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Buying a new car

These staff members are so polite and friendly they give you all the information that you need so when you leave you have complete rest of mind would definitely recommend if you was wanting to purchase a new car

October 12, 2025
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Rated 5 out of 5 stars

CarSupermarket.com Birmingham were…

CarSupermarket.com Birmingham were really helpful and I'd recommend them because Adam was so helpful and kind. He made sure I was aware of everything before I make the decision to buy my car. At first I was just browsing and seen the car I really wanted, but was in two minds. However from the first point to when he was calling me in for a test drive and to view the car up until me taking the car home, he’s been so good and has checked in with me a few times to make sure everything’s good. I couldn’t be happier with the car, the customer service and the whole process of buying my car. I really appreciate it and will definitely be recommending it to everyone!! Also Ike, was very helpful whilst telling me about extra services they provide
Once again thank you Adam!!

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

CarSupermarket.com Stoke were great…

CarSupermarket.com Stoke were great because. Originally the car was in Barnsley and was shipped to my branch in Stoke on Trent which was well organised. Ben the salesperson, even though he is new employee with CarSupermarket was very helpful, informative and has a nice nature about him. I hope Ben success in the future; I’m sure he’ll do just fine.

October 10, 2025
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Rated 5 out of 5 stars

Great Service

The service was amazing from Tom and Alex, everything went swiftly from start to finish. The level of care given to me made the experience even better. Would like to thank them both for everything!!

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Knowledgeable helpful and pleasant…

Knowledgeable helpful and pleasant staff.They made the car buying experience relatively easy and stress free.Clean and well presented car which is more that living up to my expectations.Also has a 12 month warranty for extra peace of mind.

October 8, 2025
Unprompted review
Rated 2 out of 5 stars

Crap want to get a car…

Very helpful when you want to get a car from them not so helpful after the fact ,was asked to take my car for a service 8.30 am in the morning to hessle I live the other side of hull ,called at 15.45 for an update to be told its only just gone in at 2.30 pm and will be around 2hours ,i also mentioned a
problem with the passenger side window going up and down due to a faulty seal.I was then told I would have to pay £75 for a diagnostic when I already told them what the problem was ,this car is on hp so they still own the car not me .I will not be going here when I get my ne
xt car definitely will try a better place would not recommend this place

October 14, 2025
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Rated 5 out of 5 stars

Friendly, helpful and honest

They were super helpful and friendly from the very first call, answering all my questions and seeing the sale from beginning to end including what to do with my old car. The car was exactly as described, it was delivered with no issues. An overall fantastic experience.

October 14, 2025
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Rated 5 out of 5 stars

MG ZS EXCITE - CAR PURCHASE

Made the purchase of the car very easy - updated regularly on all aspects of the purchase of the vehicle.

Marta was invaluable throughout the process and would 100% recommend to others.

October 8, 2025
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Rated 5 out of 5 stars

CarSupermarket.com Stoke were helpful…

CarSupermarket.com Stoke were helpful because they gave me all the information needed about the car and extra services I could have. They made finance and buying the car so easy. Beth was very friendly and helpful.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

CarSupermarket.com Scunthorpe were great because from start to finish we felt valued as a customer. Rio was on hand to sort some issues with the V5 on our trade in vehicle and found a solution to make sure we were happy. No heavy sales, just informative and helpful

October 6, 2025
Unprompted review

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