caredge.com Reviews 90

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers highlight that the company simplifies the vehicle purchasing process, saving them considerable time and effort. People appreciate the removal of unwanted fees and add-ons, along with securing discounts and favorable financing options. Consumers also value the assistance in research, price negotiation, and appointment scheduling, which alleviates the burden of dealing with dealerships directly. Consumers report that the company's representatives demonstrate expertise and dedication, ensuring they obtain favorable deals. Reviewers also appreciate the clear communication and guidance throughout the process. The company is praised for its ability to navigate the complexities of the automotive industry, acting as an advocate for the buyer and making the entire experience hassle-free. People also mention that the company provides valuable insights and educational resources, empowering them to make informed decisions.

Based on these reviews

Rated 4 out of 5 stars

Of all the things involved in buying a vehicle; dealing with the dealership is by far the worst. I don't mean that they are all crooks or anything of the sort, it is just a time sink with the time it... See more

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Rated 4 out of 5 stars

What should be an enjoyable purchase has, unfortunately, become a nightmare for many people. Nick made this complex experience bearable. After having two cars sold out from under me by dealers, Nick w... See more

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Rated 4 out of 5 stars

wanted 911 turbo. i knew it was hard and they took my money. after 2 days, they quit but gave me my money back.

Rated 5 out of 5 stars

Josh was absolutely wonderful. In partnership, we found the exact car that met my needs. It was a process though. Through conversation, Josh's expertise uncovered things I had not considered. His... See more

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Rated 5 out of 5 stars

Thanks to the CarEdge Concierge service, I'll never need to face another car salesperson ever again. Josh worked with me from the start, listened to what I wanted, and found the right car on the first... See more

Company replied

Rated 5 out of 5 stars

My daughter just purchased a new 2025 Toyota Corolla VIN 5YFP4MCE4SP247418 using CarEdge strategies, target numbers, and educational tools to successfully negotiate a great deal from the... See more

Company replied

Rated 5 out of 5 stars

Car edge helped a lot with research and with their online videos. I used their concierge service to purchase a car and they saved me money with hidden fees that weren't event listed on the sticker ite... See more

Company replied

Rated 2 out of 5 stars

I used CarEdge Concierge hoping to have an advocate in the buying process. Unfortunately, I ended up paying essentially sticker price plus tax because of how the negotiation was handled, and I had to... See more

Company replied

Rated 5 out of 5 stars

The entire process was very pleasant. I worked with Joe H. and he was simply amazing! What I appreciated the most was how responsive he was to me, no matter how trivial my questions were. He source... See more

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Rated 5 out of 5 stars

This is a really great tool that I would recommend to anyone shopping for a new or used car. I discovered it through their YouTube channel where they give excellent advice on shopping, buying, and neg... See more

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Rated 5 out of 5 stars

Loved the time efficiency of the process. I knew exactly what I wanted, and what I thought a good deal would look like. CarEdge found exactly what I wanted for a great deal. No dealer visit required u... See more

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Rated 5 out of 5 stars

It was very easy and convenient. Michael could negotiate within a few hours to provide me an out-the-door price. He saved me money and the hassle of dealing with the dealership. This was my first time... See more

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Rated 5 out of 5 stars

CarEdge.com's negotiating service was a great investment for us. We saved approx. $2500 on our new Mazda CX50 vs what the out-the-door price would've been had we just walked in off the street. Our neg... See more

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Rated 2 out of 5 stars

I purchased the "Negotiate for me" feature for two cars at $9.99 each (or something in that range). One dealer never responded, and the other dealer didn't respond with any pricing in 5 days. I called... See more

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Rated 5 out of 5 stars

This service made car buying a breeze! The gentleman assigned to me was on point with communication and found my dream car very quickly, not to mention within my budget. I will definitely use this se... See more

Rated 5 out of 5 stars

The CarEdge concierge process was very easy with no stress. My advisor kept me informed with text or email with instant update information about the negotiations of out the door price. My purchase o... See more

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Rated 5 out of 5 stars

I admit I was skeptical at first about the concierge service…but…it was awesome- worked with Jerry Kramer who was great every step of the way and was able to save me almost $9,000 off the list price o... See more

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Rated 5 out of 5 stars

I had Jerry Kramer for my full concierge service. Jerry is experienced, professional, and timely with the services provided in executing the vehicle I had requested. Jerry was able to locate a vehic... See more

Rated 5 out of 5 stars

I did not want to sit in a cubicle and negotiate for hours for my new car. So I hired Caredge to do the negotiating for me. Within 6 hours of the Caredge rep talking to me, I was in the dealer signi... See more

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Rated 5 out of 5 stars

The company provides some great insight into how to buy a car and what to ask. They also provide great info on MSRP, Invoice pricing and a good "deal price". I was actually able to get a better... See more

Rated 5 out of 5 stars

I told them what car I wanted, and CarEdge Concierge service found the exact car ( a 2025 hard to find EV), negotiated a great deal, and even delivered the car right to my house. CarEdge is a value-dr... See more

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Rated 5 out of 5 stars

I wanted to avoid the stress of the haggle.. Chris from Car Edge exceeded my expectations and negotiated a magnificent deal. I just went to the dealer signed the paperwork picked up the car. This serv... See more

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Rated 5 out of 5 stars

CarEdge provided my wife and I with the information we needed to negotiate a fantastic lease on Subaru Outback during the time of COVID. The car acquisition resources they provide to the public are t... See more

Rated 5 out of 5 stars

My partner and I have watched Car Edge's videos for a while. They are always so informative and realistic about the car buying experience. I used the concierge service for my recent car purchase. I... See more

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Rated 5 out of 5 stars

I made my research on which car to buy for my family needs. As I chose it, I opted for car concierge service having in had the VIN that I was interested. Steve Maisel reached out the next busines... See more

Company replied

Rated 5 out of 5 stars

Jerry Kramer kept me informed throughout the process. He is very knowledgeable and was always available to answer any questions that I had. A great service and I have recommended it to many friends an... See more

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Rated 5 out of 5 stars

I subscribed to Car Edge for a month to get the inside Data on available used Nissan Pathfinders in my area. It allowed me find an ideal candidate very close to me that had been on the lot for over 3... See more

Rated 5 out of 5 stars

This is a great service and I am happy I learned about it when I needed to buy a car and I was living overseas getting ready to return to the states. The agent that worked with me (Thomas Tamburello)... See more

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Rated 2 out of 5 stars

Some of the videos are helpful, although a bit redundant. A lot of the same information covered over and over in various videos over the years. The membership was a total waste for me. Th... See more

Rated 5 out of 5 stars

We just drove our new CX-5 home after following Ray and Zach's advise. We were able to get a slightly better deal than the site had suggested and we are thrilled that using the Car Edge skills we lea... See more

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Rated 5 out of 5 stars

I utilized the CarEdge ”Concierge” buyers service to help source and lease a 2024 GMC Canyon Denali. It was a great experience and my Concierge (John) was awesome. He provided a lot of he... See more

Rated 2 out of 5 stars

In my OPINION, Ray and Zach speak to their audience in a very condescending manner. Listen closely to their words and mannerisms as they are speaking to their audience. They speak as if th... See more

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Rated 5 out of 5 stars

Caredge make the buying process very easy. I did not have to go to the dealership, except to pick up my new SUV. They saved me a lot of money that the dealer would have taken from me if I did not have... See more

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Rated 2 out of 5 stars

Not much value here. Many dealerships in the area were missing. Many features of the site really just don't work. You're better off looking on Craigslist for free, at least for used cars.

Rated 5 out of 5 stars

Concierge service was efficient and very satisfying because they work with the dealers from start to finish.

Company replied

Rated 5 out of 5 stars

Outstanding service! I'm 60 and have done many car deals over the years and just hate the dealership negotiation games. I wanted to trade-in my 2007 Tacoma TRD for a new 2024 Tacoma TRD. So... See more

Rated 5 out of 5 stars

I elected to go with CarEdge's concierge service after seeing Ray & Zach speak of it on their YouTube channel. I had already researched the cars that I was considering and had finally narrowed it dow... See more

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Rated 5 out of 5 stars

CarEdge Concierge was great! Joe H got us a great deal on new Mazda CX50 Hybrid. It was super easy. We have watched the videos many times but after trying to remember all the tips and tricks while... See more

Rated 5 out of 5 stars

This was an awesome experience from start to finish. Our concierge, Craig, did a fantastic job listening to our needs and wants throughout the process. Not only did he find the exact vehicle we wanted... See more

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Rated 5 out of 5 stars

Thomas is my man. First time buying a car and didn’t want to get screwed by dealerships. Talked to Thomas briefly during our consultation call and told him I wanted to know a little bit about the proc... See more

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Rated 5 out of 5 stars

Michael was incredible to work with, and I found the experience to be very valuable. Would do it again! Congrats to the whole Car Edge team for putting together a great service.

Company replied

Rated 5 out of 5 stars

Joe H did a great job. Talked to the salesperson right as we were there in person. Were set up great without any fees upon arrival, negotiated $1,300 off more than my wife and I would have been able t... See more

Rated 5 out of 5 stars

Although I did not utilize the concierge service, I have been watching Car Edge videos on You Tube for the better part of a year. I recently bought a '24 Jeep Gladiator Mojave X for 50k OTD, using a... See more

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Rated 5 out of 5 stars

I have followed Car Edge for a couple of years on YouTube, and learned a lot from Ray and Zach about dealing with dealerships. When I recently decided to buy a new truck, I decided to try Car Edge's... See more

Company replied

Rated 5 out of 5 stars

I recently had the pleasure of working with Jeremy. His dedication was evident as he tirelessly dealt with the dealership, spending a considerable amount of time to ensure I got a deal that was no... See more

Rated 5 out of 5 stars
Verified

My biggest concern with having to buy a vehicle is the amount of time and energy it takes to research, go to dealers or call them over the phone to try and come to a fair OTD price not knowing what ma... See more

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3.8

Great

TrustScore 4 out of 5

90 reviews

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Replied to 57% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars

I delt with Josh the concierge agent…

I delt with Josh the concierge agent assigned to me he was patient caring explained every step to me and made me feel i had a trusted friend working on my behalf to get the best deal i can possibly have.I will recommend caredge and Josh to all friends good job keep it up .

October 8, 2025
Unprompted review
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Reply from caredge.com

Thank you for sharing your experience, Eugene! We’re so glad to hear that Josh’s patience, care, and clear communication made the process easy and reassuring. It’s great to know he earned your trust and helped you feel confident every step of the way. We truly appreciate your recommendation and kind words.

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Rated 5 out of 5 stars

Caring friendly staff

Caring friendly staff. Made buying a car so much less stressful. Saved money, saved time.

October 1, 2025
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Reply from caredge.com

Thank you for sharing your experience, Patrick! We’re so glad to hear that the team helped make the car buying process easier and more relaxed while saving you both time and money. We truly appreciate your kind words!

Rated 1 out of 5 stars

Not any cheaper

I worked with two different people from Car Edge and the prices were not any cheaper than I could find myself. I would not recommend this service.

March 1, 2025
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Reply from caredge.com

Thank you for your honest feedback, John. We’re sorry to hear that your experience didn’t meet expectations and that the pricing results fell short of what you hoped for. Your feedback is incredibly helpful and reminds us of the areas we still need to grow in. We appreciate you taking the time to share your perspective.

Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with caredge concierge service. With Joshua handling the negotiations and trade-in . He was able to find my dream car quickly.
A 2022 RX350 with only 18,000 miles.for a great price.
I haven’t been this happy in a long time.
I highly recommend Car Edge.

Allan S

October 4, 2025
Unprompted review
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Reply from caredge.com

Thank you for sharing your experience, Allan! We’re thrilled to hear that Joshua helped you find your dream RX350 and secure a great price. It’s wonderful to know the process left you feeling so happy and satisfied. We truly appreciate your recommendation and support.

Rated 5 out of 5 stars

The best way to buy a car

Thanks to the CarEdge Concierge service, I'll never need to face another car salesperson ever again. Josh worked with me from the start, listened to what I wanted, and found the right car on the first day. It took about a week to finalize, but he was with me every step of the way. Highly recommend if you prefer to work with someone who respects you as a customer, rather than a car salesperson who is trying to screw you.

September 30, 2025
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Reply from caredge.com

Thank you for sharing your experience, Brian! We’re so glad to hear that Josh made the process easy and respectful from start to finish. It’s great that he found the right car so quickly and guided you through every step. We truly appreciate your recommendation and kind words.

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Rated 5 out of 5 stars

Sourced an Unobtanium Car and Rolled Out the Red Carpet.!

The entire process was very pleasant. I worked with Joe H. and he was simply amazing! What I appreciated the most was how responsive he was to me, no matter how trivial my questions were. He sources an unobtanium Lexus GX, Luxury Plus in Nori Green Pearl/Saddle Tan interior. Just that alone was worth the price for the concierge service. Beyond that, Joe worked through me with my sales associate to ensure I was not being taken advantage of and he was also able to get a discount on labor costs for accessories I wanted. The Lexus dealer I worked with was a preferred dealer with Car Edge and the fact they have partnered with legit dealers helped the process. It was helpful to bounce scenarios, past and current experiences with Joe as this was my first ever new car purchase. Car Edge offered transportation services so I had an alternate price to compare (I live 2400 miles away from where my dealer was). Joe stayed with me until my car was delivered and I cannot rave enough about this service. My wife and I will be looking to replace her car next year and we will be back to do this again. You really cannot go wrong with Car Edge concierge! Yes, it can cost $1K +/- (depending on current specials) and I ask what your time and stress mitigation is worth. In my opinion, this was worth every penny.

October 5, 2025
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Reply from caredge.com

Thank you for sharing your experience, Ryan! We’re thrilled to hear that Joe made your first new car purchase such a smooth and enjoyable process. It’s great that his responsiveness, expertise, and attention to detail helped you secure the perfect Lexus GX and even additional savings. We truly appreciate your thoughtful feedback and look forward to helping you again when it’s time for your next car.

Rated 5 out of 5 stars

Concierge service was efficient and…

Concierge service was efficient and very satisfying because they work with the dealers from start to finish.

September 30, 2025
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Reply from caredge.com

Thank you for sharing your experience, Karen! We’re glad to hear the concierge service made the process efficient and smooth from start to finish. We truly appreciate your kind words and support.

Rated 5 out of 5 stars

Josh was absolutely wonderful

Josh was absolutely wonderful. In partnership, we found the exact car that met my needs. It was a process though. Through conversation, Josh's expertise uncovered things I had not considered. His friendly demeanor played a huge part in me laughing about mistakes I would have made if I had not used the service. Thanks Josh

September 26, 2025
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Reply from caredge.com

Thank you for sharing your experience, Deborah! We’re so glad to hear that Josh’s expertise and thoughtful approach helped you find the perfect car while making the process enjoyable along the way. It’s wonderful that his guidance brought clarity and confidence to your search. We truly appreciate your kind words!

Rated 5 out of 5 stars

Loved the time and cost efficiency…

Loved the time efficiency of the process. I knew exactly what I wanted, and what I thought a good deal would look like. CarEdge found exactly what I wanted for a great deal. No dealer visit required until the transaction was complete. It was worth every penny!

September 26, 2025
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Reply from caredge.com

Thank you for sharing your experience, Ross! We’re so glad to hear that the process was efficient and delivered exactly what you were looking for. It’s great that you were able to secure a great deal without the hassle of multiple dealership visits. We truly appreciate your kind words and support.

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Rated 2 out of 5 stars

Disappointed and Frustrated Concierge service

I used CarEdge Concierge hoping to have an advocate in the buying process. Unfortunately, I ended up paying essentially sticker price plus tax because of how the negotiation was handled, and I had to push twice for them to even negotiate for me. When the car turned out to be a poor purchase (dealer issue), CarEdge’s response was, “our hands are tied.” They were polite but provided no support. My experience was that they did not deliver on their promise to truly advocate for the consumer.

July 23, 2025
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Reply from caredge.com

Thank you for your honest feedback, Liz. We’re sorry to hear that your experience didn’t meet expectations and that you felt unsupported during the process. We’re grateful you took the time to share this with us. It gives us important insight into where we can do better.

Rated 5 out of 5 stars

Successful Negotiation for New Car thanks to CarEdge

My daughter just purchased a new 2025 Toyota Corolla VIN 5YFP4MCE4SP247418 using CarEdge strategies, target numbers, and educational tools to successfully negotiate a great deal from the dealership. Couldn't have done it without CarEdge.

MSRP was 29,377
Paid 26,944 for the car.
29,000 Out the Door
Was able to get the 29,000 Out the Door price through email without even stepping foot at the dealership.

Negotiated trade-in once the OTD negotiations were completed.

Thank you

Scott and Jessica H

September 27, 2025
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Reply from caredge.com

Thank you for sharing your experience, Scott! We’re thrilled to hear your daughter was able to use CarEdge’s tools and strategies to secure such a strong deal; all without even setting foot in the dealership. It’s great to know the resources helped make the process smooth and successful. We truly appreciate your kind words and support.

Rated 5 out of 5 stars

Good Experience with their Car Buying Service.

Car edge helped a lot with research and with their online videos. I used their concierge service to purchase a car and they saved me money with hidden fees that weren't event listed on the sticker itemized list. Everyone I spoke with has been helpful and patient working with me. They were also quick to respond which I appreciated because it was Labor Day sales and I wanted to jump on purchasing a specific vehicle.

August 22, 2025
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Reply from caredge.com

Thank you for sharing your experience, Nat! We’re so glad to hear the videos and concierge service helped uncover hidden fees and save you money. It’s great to know the team was patient, responsive, and able to support you during a busy holiday sales period. We truly appreciate your kind words!

Rated 5 out of 5 stars

I found CarEdge extremely helpful when buying my truck.

This is a really great tool that I would recommend to anyone shopping for a new or used car. I discovered it through their YouTube channel where they give excellent advice on shopping, buying, and negotiating for cars and trucks. They make it easy to see what people are really paying, and give you great info and strategies that you can use as leverage when buying a car. They also break down the tricks that dealerships use to get you to pay more. Spending $39.99 for access to their tools can save you hundreds, or even thousands on your car.

August 26, 2025
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Reply from caredge.com

Thank you for sharing your experience, Devin! We’re glad to hear you’ve found the tools and YouTube channel so valuable. It’s great to know the insights and strategies helped make the car buying process easier and more transparent. We truly appreciate your recommendation and support.

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Rated 1 out of 5 stars

Dear CarEdge Team,

Dear CarEdge Team,

I wanted to share some feedback on my recent experience, as I was left quite disappointed with the level of service I received.

When I signed up, my expectation was that the negotiator would work to at least match, or ideally beat, some of the offers I was already seeing. Instead, the offer presented to me was over three hours away, which was impractical. I had gone out of my way to create a spreadsheet with nearby dealership offers, but it did not appear that this information was meaningfully reviewed. The response I received was that some dealers would “probably add fees,” but it seemed no actual effort was made to confirm what those fees were.

My hope was that the negotiator would do the research and save me the time and effort. Unfortunately, that didn’t happen. For example, I later visited a closer dealership myself and was able to secure a larger discount on a similar car with more features, along with a better trade-in value.

The process also took quite a long time, which I was prepared to accept if it meant more thorough attention. Instead, it left me feeling like my case was an afterthought. And realistically, had I gone with the offer provided, I would have faced six to seven hours of round-trip driving for a less competitive—or at best equivalent—deal. That simply didn’t make sense and added to my frustration.

Overall, I don’t feel the service provided the value I expected or paid for. Perhaps it was just this particular experience, but I did not feel that my needs were heard or prioritized. Based on this, I don’t believe I will be using the service again.

I hope this feedback is helpful.

August 1, 2025
Unprompted review
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Reply from caredge.com

Thank you for sharing your detailed feedback, Almonte Family. We’re sorry to hear that your experience didn’t meet expectations and that the process felt frustrating and unhelpful. Hearing your perspective helps us see things from the customer’s side and focus on making improvements. We appreciate you taking the time to provide such thoughtful input.

Rated 1 out of 5 stars

Really bad experience, a scam!

I engaged Caredge for their Concierge service where you provide the exact car that you want by sharing the VIN number so that they can go straight to the seller and negotiate on your behalf. On Thursday afternoon I paid $399 and early evening that day I received an email and a text from Ryan Daily welcoming me to Caredge. He is the top dog for Concierge. As of Saturday at Noon I have yet to hear from anybody there despite having reached to Ryan to complain about their lack of communication. I have been totally ghosted. I called today and spoke to a lady who told me that probably they had nothing to report yet, thus the silence. Not buying it. I requested a refund and she told me that nothing could be done until Monday but that she would reach out to my assigned person to get an update on the car. I declined and called my credit card company to dispute and have the charge reversed. A scam, period. Do not touch these guys.

August 15, 2025
Unprompted review
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Reply from caredge.com

Thank you for your candid feedback, Fernando. We’re very sorry to hear about the lack of communication and the frustration it caused. Your feedback is incredibly helpful and reminds us of the areas we still need to grow in. We appreciate you taking the time to share your perspective.

Rated 5 out of 5 stars

Excellent service.

I made my research on which car to buy for my family needs. As I chose it, I opted for car concierge service having in had the VIN that I was interested.

Steve Maisel reached out the next business day and he made the negotiation by on my behalf with the dealership.

In a matter of week, we drive our new car to home. This was the most seamlessly car sale I ever had. Thank you car edge.

July 31, 2025
Unprompted review
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Reply from caredge.com

Thank you for sharing your experience, Jair! We’re so glad to hear Steve was able to support you quickly and make the process seamless. It’s wonderful that you were able to drive home in your new car so smoothly. We truly appreciate your kind words and trust in CarEdge.

Rated 2 out of 5 stars

I purchased the "Negotiate for me"…

I purchased the "Negotiate for me" feature for two cars at $9.99 each (or something in that range). One dealer never responded, and the other dealer didn't respond with any pricing in 5 days. I called Caredge, and they agreed to refund me for one of these.

July 30, 2025
Unprompted review
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Reply from caredge.com

Thank you for your honest feedback, Allen. We’re sorry to hear about the delays you experienced and that the service didn’t meet your expectations. We take input like yours seriously, as it helps us review our processes and see where we can improve to better support our members. We truly appreciate you taking the time to share your perspective.

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Rated 5 out of 5 stars

I had Jerry Kramer for my full…

I had Jerry Kramer for my full concierge service. Jerry is experienced, professional, and timely with the services provided in executing the vehicle I had requested. Jerry was able to locate a vehicle within 48 hrs to the best OTD price within my budget. The day to pick up the vehicle was smooth and no non-sense.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

This service made car buying a breeze!

This service made car buying a breeze! The gentleman assigned to me was on point with communication and found my dream car very quickly, not to mention within my budget. I will definitely use this service again and I have referred others already. The days of walking out of the dealership w/ a splitting headache are finally over!! Thank you CarEdge!

April 19, 2025
Unprompted review

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