The entire process was very pleasant. I worked with Joe H. and he was simply amazing! What I appreciated the most was how responsive he was to me, no matter how trivial my questions were. He sources an unobtanium Lexus GX, Luxury Plus in Nori Green Pearl/Saddle Tan interior. Just that alone was worth the price for the concierge service. Beyond that, Joe worked through me with my sales associate to ensure I was not being taken advantage of and he was also able to get a discount on labor costs for accessories I wanted. The Lexus dealer I worked with was a preferred dealer with Car Edge and the fact they have partnered with legit dealers helped the process. It was helpful to bounce scenarios, past and current experiences with Joe as this was my first ever new car purchase. Car Edge offered transportation services so I had an alternate price to compare (I live 2400 miles away from where my dealer was). Joe stayed with me until my car was delivered and I cannot rave enough about this service. My wife and I will be looking to replace her car next year and we will be back to do this again. You really cannot go wrong with Car Edge concierge! Yes, it can cost $1K +/- (depending on current specials) and I ask what your time and stress mitigation is worth. In my opinion, this was worth every penny.