Better Reviews 1,856

The whole process went very smoothly and closing costs were really reasonable and less than with traditional banks. Checking the dashboard every day to keep on top of assigned tasks made it easy to e... See more

Overall very pleased with my experience. Great communication, prompt responses to my questions, and a transparent list of tasks remaining to close the loan. Mortgage rate was excellent too. However,... See more

I have found "Better" did an excellent job in meeting my needs in securing a loan. They stay in close contact, respond quickly, and come up with good alternatives when necessary. I especially apprecia... See more

Overall a very pleasant process, great customer service, Andres was extremely helpful in making sure everything was walked through and understood. Overall a pretty smooth process.

I was a skeptic and I believed HELOCs were not achievable unless you had a lot of money in your bank account. But, Better.com proved me wrong. They were very professional and friendly. Every step of t... See more

I was particularly impressed with the creativity Jamil used to demonstrate income that I had that the underwriters could accept. Other lenders did not take the time to do the proper evaluation of my... See more

I have been deciding whether or not to refinance or go with a home equity. I decided to refinance to access the equity in my home. I saw an ad on Facebook or tik tok, I can't remember, from a client... See more

Easy to use process and online interface. The different stages of the home buying process were presented appropriately at the right time came to ensure that the process did not overwhelm. Contacts at... See more

The team assigned to help me was very professional, knowledgeable and always responsive to my questions. Natasha kept me moving regarding my "tasks" that I had to complete and followed up to make su... See more

Smooth experience for our first home purchase. Their rates were significantly lower than competitors and their fees were in line with others. The team we had (Drew and Andre) were responsive and knowl... See more

Just got the keys to our new home. Better Mortgage makes it easy. Tony Song was great to work with, knowledgeable, highly responsive, professional and thorough. I am very busy at work and don’t have a... See more

Kody Powell is amazing! We had a lot of question around our refinance and he was able to answer every question with detail and clarity. Purchasing a home or refinancing can be stressful but I am glad... See more

Love the classes I have been a long time member for about 2 years and with the new functional area the classes have been taken to a new level, I would recommend to all my friends! The team are extreme... See more

Overall the process was very simple and quick with the user friendly better online site. It was so easy to follow through what was needed. My mortgage advisor was very helpful with the initial decisio... See more

I recomend Better morgage because they were very patient with me, and helped me Navigate the mortgage process while making me feel like a person and not just a number! The many online tips and tutoria... See more

We did a HELOC to take care of some additions we wanted to make to our new house. The process was super efficient and they were transparent in their visibility into current status, next steps, and an... See more

Rosa Simmons at Better Mortgage made my loan process incredibly smooth and stress-free. Her professionalism, expertise, and dedication were evident every step of the way. She was always available for... See more

This closing was the easiest by far that I’ve experienced. The Better team was amazing and always on top of everything; it seemed like they were working around the clock to get me to closing as soon a... See more

I have purchased a few homes over my lifetime and refinanced probably 4 times as well. In all those experiences I never had the pleasurable experience that I had with better. it was easy and they w... See more

I found that Better's loan process is flawed. The coordinator are not there when signing take place and the title company they use made several mistakes. Finally, their servicing partner Shellpoint is... See more

JJ has been great. He does a great job explaining the options and helping understand which option is the best. He also is very understanding of our situation and seems only to want to do what's best f... See more

Better does an amazing job of using both digital services and human interaction to make even difficult loan requests easy. Better's portal to track, sign and submit documentation is top notch. I... See more

Excellent mortgage lender experience! The process took about a couple of weeks total time. Very expedient, friendly and professional. The live verification of a credit report item was new (never e... See more

The online portal was quite easy. Representative contacted me right away once we started the application. Loan documents and approval was handled very swiftly. Would like it if the payoffs w... See more

Dyllon at Better was truly amazing. Our experience was very easy, smooth and most of all the process with Better including their overall service was far superior to any other company we have worked wi... See more

This is my second loan through Better.com. I was fortunate enough to be assigned to Kamaria who was so pleasant to deal with over the phone, but also was incredibly compassionate and understanding. Th... See more

Wonderful communication and rapid responses. Also Better team Lisa and Thomas have followed up with agents, insurance, and others to help me close out critical tasks. We are closing in record time tha... See more

Better Mortgage was fantastic! They exceeded all my expectations. I used Better for a HELOC, and the process was quick and intuitive. There were a lot of documents to upload, sign, and confirm. It... See more

Switched to Better only two weeks before closing and we were able to close on time! Better gave me the best rate of the market. Sanam Parwani with her team did an astonishing job, they were working wi... See more

Better was unbeatable in rates, transparency and speed to closing. Their system is so well-oiled that the ball was almost always in our court for next steps! - They helped us seal the deal by clo... See more

I have a pleasant working with Dyllon Bobo. I was hesitant at first using Better since it is all through portal, and I am concerned with how easy to get in touch the rep. After talking Dyllon, he put... See more

This was my third time working with Better. I came back because their process is always smooth and easy. The dashboard keeps you organized and makes it easy to upload the required documents and inform... See more

I’m not a big fan of the whole mortgage refinancing process. There’s always delays and changes. Usually more than a few surprises. But with Better mortgage, I was pleasantly surprised:no surprises and... See more

Straight forward and seamless process from start to finish. Rates on par with other major lenders and the dashboard that tells you what tasks need completing is great - very user friendly. Highly reco... See more

Lisa was beyond helpful during my Better experience. She was quick to respond via email and both over the phone. She provided insightful information and answered all of my questions thoroughly and cor... See more

I was super on edge going into the loan process, but Michael Naughton alleviated all of my anxieties. He was accessible, knowledgeable, and always eager to help. Could not recommend him more; if you’r... See more

Riley and Elliot made our experience great. The system is fluid as long as the user provides the necessary information. The Better team is very professional and and we had peace of mind feeling they w... See more

Super responsive team every step of the way. From my initial easy online application to closing it was just 29 days. The document request and process was very simple and easy to navigate with their o... See more

Great rate, only $2300 in closing costs on a $330k loan. Totally dropped the ball in funding my loan. I signed on the 14th, funding didn't happen until the 29th after 4 phone calls and threatening leg... See more

Great site, great rates, helpful people. But the timetables were out of control. It took 4 months for me to close. I have excellent credit, a stable job, I should have been an easy refi. Not sure why... See more

You will never be able to directly speak to a loan person. You have to give all your info and explain to an receptionist before you are connected . Most of the time you will not get the person you a... See more

I wish this was a better experience . The delay and lack of communication via Better.com site was awful. The delay with Better's response time was frustrating. When I needed to ask about documents to... See more

Tough to get questions answered or contact once the rate is locked. Did like the e sign and loan estimate feature. Not the most transparent about appraisal refund. I was told not to make my mortgage p... See more

The lender pro was not helpful. Most of the work and explanations were with the processor. The underwriter was not sure how to figure out dti. Apparently, Better uses the digital underwriting. Tha... See more

Closing expert Phillip Maggi is the only person who gave me hard time otherwise I would rate 5 stars. Processing expert Alexandra is awesome and worked so quickly. If Phillip Maggi didn't involve duri... See more

We did a refi through Better and the rate was very good and we also liked their online portal. However, we have never ever been asked to provide so much data, continuously. I understand the standard r... See more

They have a nice digital platform which was a great experience. However my below average rating can be attributed to just one person who was our mortgage processing expert. She lacked basic training a... See more