Sage Home Loans Reviews 97

After a terrible experience with another lender that nearly cost me my home, working with Ruben Almazan at Sage Mortgage was a complete game-changer. From day one, Ruben was open, honest, and incredibly attentive. He told me exactly what to expect, assured me he’d stay responsive throughout the process — and he absolutely delivered.

With only 10 days left to make the loan happen, Ruben not only got it done, but did so on time, with a lower interest rate, lower points, and lower fees than I had been quoted before. His attention to detail, communication, and professionalism made what started as a stressful situation feel completely under control.

What impressed me most was how seamlessly Ruben coordinated with everyone involved — the builder (ACG), Oliver Realty, and my amazing Redfin realtor, Felicia Barber — to bring this home to close. It was a true dream-team effort, and Ruben was at the center making it all happen.

Words can’t express how grateful I am for his dedication and care. He’s earned not only my trust but also my loyalty as a customer for life. If you want a lender who genuinely has your back and delivers results, Ruben Almazan is the one.

I had a seamless experience while refinancing my mortgage.

Bryan Pierpoint was helpful throughout the whole process

Honestly, the worst loan experience possible. Both Joseph Leanard (loan officer) and Gloria Wiltbank ( lead loan processor) should be terminated and reported to the real estate board immediately. Absolutely disgraceful. Worst part is Sage probably won’t make any corrections. Loan Depot was a little pricier but the service, integrity and professionalism beat Sage, hands down! Zero professionalism, zero integrity and probably out of business soon.

Working with Sage Home Loans was an experience I didn’t think I could get from a lender. Laura, my lender, and Dionne, the processor, were both personable and friendly. I was pleasantly surprised by how promptly they responded to my messages and calls. Every step of the way, they worked quickly and efficiently to move me forward in the process.

This was my first time buying a home, and they explained everything clearly and patiently, no matter how many questions I had. I would absolutely recommend them to anyone. I really can’t thank them enough.

Worst customer service I've experienced in over 50 years of buying homes with financing.

Tripp was amazing through the entire process and made it seem effortless

Easy process, great communication. My loan officer and closer were responsive and kept me informed. I can’t believe how quickly we closed!

Overall, super experience.

Provide great savings for loyal customers. Friendly customer service rep and loan officers.

Everything accomplished in a timely manner. All interactions done on line .

These guys take care of business and make the process quick and easy.

My husband and I could not be more satisfied with our experience with SAGE Home Loans. From start to finish, the loan process was smooth, stress-free, and truly made our lives easier during what can often be an overwhelming time.

We were able to secure a rate and loan terms that were far superior to what many other lenders offered us, which gave us such peace of mind. Every team member we worked with was incredibly professional, quick to respond, and attentive to every detail. The kindness and support we received throughout the process made such a difference.

In particular, we want to recognize Jamison Whittaker and Celena Stocker for going above and beyond. Their responsiveness, knowledge, and genuine care ensured that everything went seamlessly.

We are so grateful to SAGE Home Loans for their outstanding service, and we would highly recommend them to everyone we know. If you’re looking for a lender that combines excellent rates with top-notch customer care, look no further than SAGE Home Loans.

My loan officer (Ty) was fantastic to work with. After that, everything went downhill, quickly. Our original processor either quit or got fired during the process so when we were assigned a new processor, we got conflicting information by way of requirements, etc. Communication from them to us was lacking; at best. I would just recommend going local, if at all possible.

Great Experience!

Matt and Tammy delivered what they said, were very timely and helpful. Easy closing. Would recommend.

The loan officer was very professional and helpful. The loan processor was not very communicative and I got surprise requests for documents just before closing.

Also, I got the final closing disclosures just before my bank's wire transfer cutoff time on the day before closing which was stressful.

My main complaint though is the website. What a buggy mess. I got a blank page when trying to log in for the couple weeks leading up to closing. I am a developer myself so I inspected the blank page and there were tons of fairly basic errors preventing it from rendering properly. I opened the website on firefox, chrome and safari to similar results. Also, every time I inquire about rates on the website, it registered me as a new preapproval request, even though I already had an account. This caused me to get emails saying "Just checking in on the home search - do you need anything refreshed right now on your preapproval?" when I had already gone under contract on a house with Sage.

Be careful.
The loan processing team was late on my notice to perform date.
Underwriting is very unorganized and requested the same documents that I had submitted several times already.
Loan application process was easy and fast but the team needs has to be more communicative. They were speaking to my real estate agent about financial information and documents required. Not the right person.

After underwriting approval, they scheduled the signing at 11:30am the following day. Underwriting didnt send the documents to the mobile notary until 11:00am on the day of signing. This made the notary 25min late to the appointment and my wife late for work and close to the cut off for wire transfers through the bank.

If you go with them expect to spoon feed them everything and the same documents over and over and over and over again

J.T. and Stacy were both phenomenal when it came to communication from start to finish on the loan process. They were ready and willing to answer my questions and help me get set up with Sage on refinancing my mortgage loan. Job well done!

Process was smooth and happy to recommend Sage Home Loans for all my friends.

Sage's rates are very competitive, if not the best. They don't penalize you for not escrowing your insurance or taxes. That alone will make them worth considering. The initial intake with the loan originator/officer (Marlena Cheeks) was awesome. She always answered my calls or returned them promptly. She kept her word in all respects. The website was easy to use initially. After locking in, is where things started to degrade. Sage hands you off to another person for successive steps. The service was not great afterwards. The next person was hard to reach, didn't return calls and was not responsive in a timely manner. The website was flaky. Never figured that out. I wish your initial person was the same throughout the whole process. They need to figure out the website issue. Lastly, they need to keep customer advised in between steps and keep up-to-date on major status items.