Verified
I wish I would have asked more specifics about my purchase instead of going off the pictures. But overall great customer service, communication, and easy pick up! Drove over an hour from home would sh... See more
Company replied
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Verified
Ordering process was super simple. However notification of order readiness is lacking. Had to follow up several times on day of promise date and leave without knowing if part had arrived at pick up lo... See more
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Verified
I couldn't be happier with not only the part but with the customer service. It's a pleasure to interact with people who enjoy their job and that showed from the online/email contact to the counter pe... See more
Company replied
Verified
I had an initial negative experience since I was sent the wrong part and could not make contact to receive help. However, Billy reached out and took care of my issue with exceptional customer servi... See more
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Company details
Written by the company
Bessler Auto Parts is the Midwest’s premier source for late model, recycled auto parts specializing in used engines and transmissions. As a family-owned and operated company since 1985, you can count on Bessler Auto Parts to provide the quality service you desire when looking for recycled or used car parts. We offer a superior in-house warranty and ship our parts nationwide.
Contact info
106 Williams Way, 41076, Wilder, United States
- 8594427278
- sales@besslerautoparts.com
- besslerautoparts.com
4.1
Great
85 reviews
Verified
Ordered a radiator never got it called…
Ordered a radiator never got it called them and they said they lost it
April 7, 2022
Reply from Bessler Auto Parts
Lorene - We truly apologize that you were not satisfied! There was only one of these radiators nationwide that we could get our hands on. We promptly fulfilled your order and let you know that it was being brought in from another yard and that it would take some time to get here. Unfortunately the part came up missing from our supplier and we promptly provided you a refund. We take full responsibility for the slight lack of communication and are working on a process to fix this issue in the future. We hope you will give us another chance next time you have parts needs. Thanks!
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Dealing with Bessler was a pleasure I…
Dealing with Bessler was a pleasure I got exactly what I ordered very quickly and had some questions they answered all my questions very very friendly I would recommend anybody to do business with them because I will in the future
March 31, 2022
Unprompted review
Reply from Bessler Auto Parts
Bill - Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon!
Verified
great prices and all around service
March 10, 2022
Reply from Bessler Auto Parts
Payten - Thanks for kind words and taking the time to leave us feedback! Have a great day!
Verified
Great part great price
March 7, 2022
Reply from Bessler Auto Parts
Wesam - We appreciate you taking the time to let us know about your experience with us! If there’s anything else we can help you with, please let us know!
Verified
Reply from Bessler Auto Parts
Ken - We appreciate the review and are glad we could be of service to you! If you have any further needs, please reach out!
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Reply from Bessler Auto Parts
Todd - We appreciate your business and value your feedback. Thank you for the kind words! If there is anything else we can do for you, please let us know!
Verified
Great Service
Engine was as expected. in Car and running well. Office staff is excellent to deal with.
March 3, 2022
Reply from Bessler Auto Parts
Linda - We appreciate the fantastic review and are glad we could be of service. We are happy to hear that you are back on the road so quickly. If you have any further needs or questions, please reach out!
Verified
2018 Dodge Truck Door
Fast Shipping, Great Customer Service. Will by from again. Thank You
March 2, 2022
Reply from Bessler Auto Parts
TJ - We are very sorry to hear that you are less than 100% satisfied with your purchase. We would love to make this right for you. Please reach out to us directly at 859-442-7278 EXT 282 and Billy will get you taken care of. Thank you for taking the time to leave us feedback. It truly helps our family business to better our processes so we can provide the best service to our customers.
Verified
Reply from Bessler Auto Parts
Cliff - We are glad to hear we provided you with top-notch service! We appreciate the feedback and hope to do business with you again soon. Have a great weekend!
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My experience with Billy at Bessler…
My experience with Billy at Bessler Auto was great, his follow up and communication is what customer service should be.
I would definitely recommend Bessler!
February 1, 2022
Unprompted review
Reply from Bessler Auto Parts
Mark - We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
I ordered a passenger side view mirror…
I ordered a passenger side view mirror for my 2017 Honda Accord Sport from Bessler Auto Parts. I sent a message to Bessler asking questions about product and refund policies. Bessler responded quickly and answered all my questions. They communicated well and they were willing to help. When I informed them I found product for a cheaper price they reached out to me. Bessler allowed me to keep the product and gave me a full refund. I was informed by them I may need the part later and to keep it. I asked to make sure I wasn't hearing thi go when they told me to keep product and they would be refunding my money. Great customer service and I definitely will be using them again for any Auto parts needs.
February 1, 2022
Unprompted review
Reply from Bessler Auto Parts
Wykeshia - It is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. We sincerely thank you for taking the time to share your thoughts with us and hope to do business with you again in the future!
Verified
Rear axle assembly
Ordering process was super simple. However notification of order readiness is lacking. Had to follow up several times on day of promise date and leave without knowing if part had arrived at pick up location. Took 45 minutes for part to be retrieved a loaded. Got home to realize what was supposed to be a complete rear axle assembly was missing the parking brake shoes and hardware on one side. Axle also looked completely different than original however it was compatible.
January 26, 2022
Reply from Bessler Auto Parts
Logan - We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.
We would like to make things right. A team member has already reached out to determine how we can provide a solution. Please reply to us directly at 859-442-7278 ext 282.
Thank you for bringing this to our attention!
Verified
Good service ,excellent communication
Good service ,excellent communication, have to wait a little bit outside for dispatch the part though.
January 20, 2022
Reply from Bessler Auto Parts
Diego - We appreciate you taking the time to let us know about your experience! We truly apologize for the delay. In these tough times, we are trying hard to provide the best customer service possible. If there’s anything else we can help you with, please let us know! Thanks!
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Verified
Ordered a part supplier informed me…
Ordered a part supplier informed me condition was as was listed after pulling the part they noticed significant rust and provided a full refund promptly.
January 20, 2022
Reply from Bessler Auto Parts
Cameron - We are very sorry that the part wasn't up to our standards to sell to you. We pride ourselves on being fully transparent with our customers. We appreciate the great review and look forward to working with you again soon!
Great experience!
Excellent and easy experience getting the parts I needed. I will definitely be using Bessler in the future. Highly recommended.
January 17, 2022
Unprompted review
Reply from Bessler Auto Parts
Jeff - We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Verified
Site was very easy to navigate
Site was very easy to navigate, Rob in the online sales kept communicating with me and updating me every step of the way
January 12, 2022
Reply from Bessler Auto Parts
Sandy - We are glad to hear we provided you with top-notch service! We appreciate the feedback and would love to work with you again!
Verified
excellent company
January 12, 2022
Reply from Bessler Auto Parts
Alexander - We always enjoy hearing what our customers have to say! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
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Verified
Gave me 2 bad transmission took forever…
Gave me 2 bad transmission took forever to refund me my money then when they did it wasn’t even the correct amount
January 12, 2022
Reply from Bessler Auto Parts
Tierra - We truly apologize for your recent experience. We're sorry to hear you were less than satisfied with the transmission you purchased from us. We pride ourselves on our products and the high quality standards we maintain. Our warranty department and a sales team member have tried to reach out to you several times to make this right. Please let us know if there's anything else we can do. Thanks!
Verified
Everything worked good.
January 11, 2022
Reply from Bessler Auto Parts
Steve - We truly appreciate you taking the time to let us know about your experience in purchasing parts from us! If there’s anything else we can help you with, please let us know.
Verified
Steering column for F-250
Part was good. was in a little rougher shape than i had hoped but was boxed and protected from further damage. works fine.
January 8, 2022
Reply from Bessler Auto Parts
We're sorry to hear that you weren't 100% satisfied with the product you received. We pride ourselves on the high quality standards we maintain. We would like a chance to make things right. Please reach out to us directly at 859-442-7278 ext 282. Thanks!
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