Bessler Auto Parts Reviews 85

TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars
Verified

I wish I would have asked more specifics about my purchase instead of going off the pictures. But overall great customer service, communication, and easy pick up! Drove over an hour from home would sh... See more

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Rated 2 out of 5 stars
Verified

Ordering process was super simple. However notification of order readiness is lacking. Had to follow up several times on day of promise date and leave without knowing if part had arrived at pick up lo... See more

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Rated 5 out of 5 stars
Verified

I couldn't be happier with not only the part but with the customer service. It's a pleasure to interact with people who enjoy their job and that showed from the online/email contact to the counter pe... See more

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Rated 4 out of 5 stars
Verified

I had an initial negative experience since I was sent the wrong part and could not make contact to receive help. However, Billy reached out and took care of my issue with exceptional customer servi... See more

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Company details

  1. Salvage Yard

Written by the company

Bessler Auto Parts is the Midwest’s premier source for late model, recycled auto parts specializing in used engines and transmissions. As a family-owned and operated company since 1985, you can count on Bessler Auto Parts to provide the quality service you desire when looking for recycled or used car parts. We offer a superior in-house warranty and ship our parts nationwide.


Contact info

4.1

Great

TrustScore 4 out of 5

85 reviews

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Rated 1 out of 5 stars
Verified

Buyer beware

I was sold a bad part, once installed in the vehicle, it would barely drive. Differential was bad, as evidenced by the chunks that came out when I removed the fresh fluid. Emailed the seller through 2 platforms and never received a response. Worst salvage yard I have ever dealt with. I drove a 4 hour round trip for nothing and wasted money. Horrible experience.

December 7, 2023
Rated 4 out of 5 stars
Verified

Very fast turn-a-around

Very fast turn-a-around. Ordered a tail light on Sunday, it shipped on Monday and was received on Tuesday. Was in great shape. Their grade was the part was spot on, an A.

December 18, 2023
Rated 1 out of 5 stars
Verified

Unprofessional and unorganized

Part I bought said it was in my location but it was in another state so had to cancel order and get refund took a while to get help from staff and one was cussing in a office next to the front door

December 6, 2023
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Rated 4 out of 5 stars
Verified

Rare bad experience.

I ordered a rear axle on line from them. Never got it. I called several times with no reply. Adam from Besslers reached out me to explain the unfortunate series of events that created this mess and did his best to make it right. I use Besslers in Hebron a lot and never had an issue so I will consider this an anomaly.

October 22, 2023
Bessler Auto Parts logo

Reply from Bessler Auto Parts

Jason, thank you for your understanding and allowing us to rectify the issue.
-Bessler Auto Parts.

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Rated 1 out of 5 stars
Verified

Over a week and still nothing

Been over a week still haven't received the door I bought on line ,the web page says 24-48 hours starting to ythink its whenever someone gets around it ?

October 7, 2023
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Reply from Bessler Auto Parts

Hello. We did experience an issue with our website processor. Please reach out to me directly. Adam, extension 304.

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Rated 5 out of 5 stars
Verified

Quick and Easy

Right part, fair price. I was a bit surprised that parts had to be ordered in advance by phone or on-line. I've been buying used parts for 40+ years and this is new to me, but it worked well once I figured it out.

September 11, 2023

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