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I wish I would have asked more specifics about my purchase instead of going off the pictures. But overall great customer service, communication, and easy pick up! Drove over an hour from home would sh... See more
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Verified
Ordering process was super simple. However notification of order readiness is lacking. Had to follow up several times on day of promise date and leave without knowing if part had arrived at pick up lo... See more
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Verified
I couldn't be happier with not only the part but with the customer service. It's a pleasure to interact with people who enjoy their job and that showed from the online/email contact to the counter pe... See more
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I had an initial negative experience since I was sent the wrong part and could not make contact to receive help. However, Billy reached out and took care of my issue with exceptional customer servi... See more
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Company details
Written by the company
Bessler Auto Parts is the Midwest’s premier source for late model, recycled auto parts specializing in used engines and transmissions. As a family-owned and operated company since 1985, you can count on Bessler Auto Parts to provide the quality service you desire when looking for recycled or used car parts. We offer a superior in-house warranty and ship our parts nationwide.
Contact info
106 Williams Way, 41076, Wilder, United States
- 8594427278
- sales@besslerautoparts.com
- besslerautoparts.com
4.1
Great
85 reviews
Verified
Shipping was faster than expected
Shipping was faster than expected. I ordered a stereo for my Toyota Sienna and it works as it should. The only problem was the mounting brackets that came with the unit were beat to hell and back. I was able to bend them into place where they should be so I could install the new unit.
November 17, 2022
Reply from Bessler Auto Parts
Zack - Thanks for taking the time to leave us a review. We appreciate your feedback! Happy to hear it arrived so fast. I truly apologize for the issue with the brackets. Unfortunately, this happens from time to time in transit. I will personally pass this along to our shipping team to make sure we are using enough packing in our boxes. Please don't hesitate to reach out if you have any issues installing it. 859-442-7278 ext 282.
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Verified
I wish I would have asked more…
I wish I would have asked more specifics about my purchase instead of going off the pictures. But overall great customer service, communication, and easy pick up! Drove over an hour from home would shop again if need be 🙂
November 20, 2022
Reply from Bessler Auto Parts
Alexus - We appreciate your business and value your feedback! We are very happy to hear we provided you with great customer service. If there are any issues whatsoever with your purchase, please reach out directly, so we can make it right! 859-442-7278 ext. 282. Thanks!
Verified
Reply from Bessler Auto Parts
Travis - We are happy to hear that you were satisfied with your purchase with us! We hope the doors work out great for your vehicle. Thanks for the recommendation and we hope to do business again in the future!
Verified
I was overcharged in shipping ….
I was overcharged in shipping ….. A Bessler staff member called me and explained I was overcharged and they would reimburse me …… in my opinion this is over and beyond taking care of their customers….. Thank you !! Will definitely use them in the future!!
September 28, 2022
Reply from Bessler Auto Parts
James - We treat our customers like family. We were happy to reach out and make the transaction right! Look forward to hearing from you down the road. Have a good one!
Verified
Reply from Bessler Auto Parts
Timothy - We are thrilled to hear that you are satisfied and that the door worked out for you. We appreciate you recommending us and hope to do business with you again soon!
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Verified
great people part was perfect no…
great people part was perfect no problems, will use them again for sure
October 6, 2022
Reply from Bessler Auto Parts
Dennis - It was a pleasure doing business with you! Happy to hear the part is in great condition. Hope to hear from you again soon!
I would highly recommend this company.
September 26, 2022
Unprompted review
Reply from Bessler Auto Parts
Blaine - Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon. Let us know if there is anything else we can do to earn that 5th star!
Verified
Ordering from Bessler’s was super fast
Ordering from Bessler’s was super fast, super easy and best of all they offer parts for WAY cheaper than a lot of other places! If you need to get something for your car and it’s $200+, give Bessler’s a try. They’re almost guaranteed to have it in stock! Don’t pass them up!
September 9, 2022
Reply from Bessler Auto Parts
Jason - Thank you so much for the feedback! We appreciate your business and hope to see you again soon!
Verified
Highly recommended company.
Very good company. They have almost everything. I bought a part online after speaking to someone there and verified that was the right part. Wrong part was sent, but they fixed the issue immediately. GREAT customer service.
August 31, 2022
Reply from Bessler Auto Parts
Beth - I are very sorry that you had a less than perfect experience with us. I am having a hard time finding your order. Please reach out to me directly at 859-815-7282 so I can rectify this situation ASAP. Thanks!
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Verified
Inventory availability needs work.
Drove an hour and a half. Website said vehicles i was interested in would be there when i arrived and they were not.
August 25, 2022
Reply from Bessler Auto Parts
Adam - We are very sorry to hear that your experience was less than perfect. Thank your for bringing this to our attention. It is because of customers like you that we continue to improve as a business. I will forward this information along to our U-PULL facility so we can better our inventory process. Thanks!
Verified
Great service not bad prices the part I…
Great service not bad prices the part I got from them was exactly what I needed.
August 23, 2022
Reply from Bessler Auto Parts
Shaun - We appreciate the fantastic review and are glad we could be of service. If you have any further needs, please reach out!
Verified
Reply from Bessler Auto Parts
Bryce - We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!
Awesome Customer Service
Very understanding customer service! Truly great people, helped me out a bunch.
August 16, 2022
Unprompted review
Reply from Bessler Auto Parts
Trent - Thank you for the fantastic review! We were more than happy to help you out and hope we can assist you again in the future!
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Verified
Reply from Bessler Auto Parts
Scott - We always enjoy hearing what our customers have to say. We’re glad we could be of service and appreciate the kind words! Please reach out if there is anything else you need!
Verified
Smooth transaction
August 15, 2022
Reply from Bessler Auto Parts
Brian - Pleasure doing business. Thanks for the review!
Verified
Excellent excellent excellent
Excellent excellent excellent! You guys rock! Part received quickly and fit perfectly. Thanks to all ,,, James
May 18, 2022
Reply from Bessler Auto Parts
James - We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to do business again soon!
Verified
Billie at Wilder is great and ready to…
Billie at Wilder is great and ready to resolve a parts color issue. If not for him, I would have given a 1.
May 4, 2022
Reply from Bessler Auto Parts
Christine - We would like to apologize for your recent experience! We're sorry to hear that you were less than satisfied. Thank you for the kind words about our staff and we are happy to hear he was able to help you out in a timely manner. We looked into this issue and are working on a better inventory process so this doesn't happen again in the future. We hope you give us a chance again in the future so we can provide you with 5 star service!
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Verified
Parts inventory
I think they need to do a little better job on keeping close tabs on their inventory I drove two and a half hours one way to pick up a part that they was supposed to have ready for me and no one could find it I wasted a whole day day off of work and $50 in gas all for nothing. You would think they'd have Parts pulled and ready for somebody when they show up that way the customers transaction is fast and easy. That way if they couldn't find a part they could notify the customer before the customer waste their time getting there. It's just good customer service.
April 27, 2022
Reply from Bessler Auto Parts
Eric - We truly apologize for your recent experience! We're sorry to hear you were less than satisfied. We pride ourselves on our customer service and the high quality standards we maintain. Your part was pulled and ready to be picked up but we believe it was taken by one of our freight companies by mistake. We will certainly tighten up our inventory and shipping processes so this doesn't happen again in the future. We hope you will give us a chance to make things right!
Verified
Excellent service
Excellent service. I needed a 4.2 liter motor for my 2006 ford truck. Ordered it on their web site on a Sunday night, received a call from them the following day - that motor was not available (web site in process of being revised and updated). They helped me find another motor, and followed up with calls as to when ready, and then to verify I had received what I ordered. While I hope I never need their service again, you can be sure if I do I will shop at Besslers first.
April 11, 2022
Reply from Bessler Auto Parts
Richard - We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
A honest business
Very friendly staff an excellent customer service
if you need parts for your car or truck this is the go
Thank You
Greg
April 8, 2022
Unprompted review
Reply from Bessler Auto Parts
Greg - Thank you for the kind words. It was a pleasure doing business with you! Hope to do it again soon!
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