A massive thank you to Izabela Saldat who was brilliant in assisting me with a deed of variation. She provided the DOV straight away and managed to get it registered with the Land Registry within a... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Shannon Leach in ASG Legal Department is a STAR We recently sold our house, having benefitted from the Solar Panels fitted by ASG for a number of years. Shannon replied to all queries raised wi... See more
Company replied
I can't praise Shannon Davies highly enough, She has been incredibly efficient, proactive and professional in getting a deed of variation organised for my client's Solar panel Lease, and had it regi... See more
Company replied
We've just recently moved into a property that has solar panels, and as weve never had solar panels, we dont have much knowledge of them. We found out a friend of ours works for the company, we a... See more
Company replied
The phone was answered by a human ! This man put my mind at rest immediately, answered all my questions completely in a manner I could understand. What a refreshing change. This company has given me... See more
Company replied
I had an excellent experience with A Shade Greener. Izabela Saldat was outstanding – professional, knowledgeable, and extremely helpful throughout the process. She clearly explained everything about t... See more
Company replied
Today I had the great pleasure of having my panels serviced by Craig. He was a true gentleman and very kind, he explained thoroughly what he was doing and made everything simple. It’s very rare these... See more
Company replied
Currently in the process of selling my house and the service I have receved from Izabela has been absolutely outstanding. She dealt with everything in a timely manner and I cant thank her enough. She... See more
Company replied
I am currently buying a property, and it has solar panels, The legal side of getting this swapped over I was told would be really difficult and time consuming. This was not the case at all Izabela... See more
Company replied
The one thing you want is a company who will quickly and honestly reply to all your queries and A Shade Greener are exactly that. Weve had Zero problems with the solar panels in over 13 years. And now... See more
Company replied
Just contacted Ashadegreener today reference a possible fault with my solar panels. I received a quick reply from Helen the Maintenance Account Manager. She has made arrangements to have the proble... See more
Company replied
A Shade Greener contacted us when our solar panels stopped producing energy. Appointment was made within a few weeks to come to have a look. Communication was excellent with the engineer Ricky and he... See more
Company replied
My solar panels have been installed now for 10 years, never had any issues since day 1. On the online calculator I’ve saved 6k over the 10 year period. I’m moving house now so having to sort out a... See more
Company replied
Got to say Izabela was amazing for us! I was a little concerned and dubious that I would get the timely support I needed to enable a very urgent house sale to complete, but after explaining this to he... See more
Company replied
Shannon dealt with our case of needing a lease varied to make our house purchase mortgageable. She kept me updated regularly, and chased TLR explaining our need of urgency. Thanks Shannon. I hope our... See more
Company replied
The company contacted me quickly, when they discovered there was an issue. I was given an appointment of a week later. Thank you Karen for making the experience easy and pleasant. Ricky, the elect... See more
Company replied
Thank you to Izabela Saldat I have to say she was amazing helping us to move house , which is a stressful time anyway but guiding us through all the questions I didn’t know how to answer so thank you... See more
Company replied
Card received as could not contact me on the old numbers and email address. Natasha explained what was required and took my new details for records. Checked electrical supply box for unit but all in a... See more
Company replied
I had a lovely chat today with a lady, she was ever so helpful not just answering my queries, she even suggested thing to me I had never thought off. We have been with ashadegreener for 14yrs+ & have... See more
Company replied
Rang in response to an email and text message as my panels are not communicating with the company. Spoke to Karen and explained that an engineer had attended. This obviously hasn’t fixed the problem.... See more
Company replied
Need list of daily generation from Sep 23 - date, as Estate Agent needed it this afternoon. Diane handled request seamlessly. More than delighted at "positive" approach, which has been our typical r... See more
Company replied
Ricky came out to switch out our inverter that had failed, he came promptly within the time frame given, was polite and friendly, had all the parts he needed and fixed what I thought was a really big... See more
Company replied
We got in touch with A Shade Greener in the process of selling our house that had solar panels installed. Our buyers solicitor asked a lot of questions we were not sure about and they asked to vary th... See more
Company replied
We had real concerns about the solar panel lease on the house we were buying. It looked like it might be impossible to get a mortgage. However an email to the legal team was replied to within a day a... See more
Company replied
Shannon Leach has been outstanding in the help she has given us in sorting out the issues we had regarding the solar panels on a house we were buying She really did go above and beyond. Always respo... See more
Company replied
I recently contacted ASG and was assisted by Izabela Saldat, she dealt with all my queries promptly and efficiently which meant the sale I am working on could complete without delay! Thank you.
Company replied
After speaking to Natasha straight away I was able to understand her she new what she was talking about. Would very much highly recommend her, her polite response to deal with my situation if I had... See more
Company replied
Was contacted and asked to switch off Solar supply and leave off for 10 mins as they appeared not to be generating but on inspection could see that the rcd had tripped for some reason. They confirmed... See more
Company replied
Karen is an asset to your company, she’s friendly helpful very understanding, wish there was more people like her at end of phone.
Company replied
The lady who took my call was very helpful. She was very polite and listened to what I had to say. She fully understood what I was enquiring about and gave me very quickly the answers I needed. The r... See more
Company replied
I called A Shade Greener after an email I received alerting me to a problem with our solar panels. The call was answered promptly and the person I spoke to was both courteous and helpful, the problem... See more
Company replied
Although I begrudge paying £216 for documents that I feel should have been issued when panels were fitted in 2014, the support from Izabela was terrific and she responded promptly to all my email requ... See more
Company replied
A great Company to work with .We had to re-submit paperwork for the Solar panels on our parents home . Special mention to Shannon at the Legal department for signing the paperwork and submitting it... See more
Company replied
Excellent professionalism and speed of response from Izabela during the process of selling our house. ASG Legal certainly moved at a speed beyond the other parties involved!
Company replied
Knowledgeable spark knew his stuff , very polite and gave me a run down of the cause of the problem and he rectified it very simply . Pleasure to have him in my property and would recommend him anyt... See more
Company replied
I had an excellent experience with A Shade Greener. Izabela Saldat was outstanding – professional, knowledgeable, and very helpful throughout the process. She made everything clear and straightforward... See more
Company replied
Izabela Saldat is a credit to A shade greener. Nothing was too much trouble and she was quick, effective and highly responsive to emails.
Company replied
Izabela was very helpful with dealing with our enquiries and a very quick turnaround.
Company replied
Thanking Adam for his visit today very professional! Also his advice on how to get the best usage from my solar panels much appreciated 👍
Company replied
we requested documents for the lease for my buyer and Izabella replied to my solicitor the next day. Excellent service thank you.
Company replied
Izabela is a credit to ASG. She handles everything so promptly, efficiently and effectively. Nothing is to much hassle for her. Thank you.
Company replied
Leah was professional with a friendly manner.She was able to deal with my issue and answer all my questions.
Company replied
Getting the solar panels put on our deeds has been a pain , had to get it done through a solicitor, which cost us , and has taken ages but to be fair Izabela from a shade greener legal dept has been... See more
Company replied
10/10 for customer service, arrived in the time window we were given. Worked efficiently with minimal disruption. Thanks!
Company replied
Very helpful & explained everything in great detail. Very friendly
Company replied
I was impressed by Leah very helpful and also very thing was explained clearly. Very friendly
Company replied
Company details
Written by the company
A Shade Greener Maintenance are the largest renewable energy maintenance company in the UK, we look after over 70,000 Solar PV systems.
Contact info
United Kingdom
- ashadegreener.co.uk
4.7
Excellent
2K reviews
Replied to 50% of negative reviews
Typically replies within 48 hours
THINK TWICE AND RESERACH FIRST
Im not one for leaving negative reviews but im at a loss of what to do. Im stuck with at least 3 holes in my roof and despite making them aware over 2 months ago I still am no further forward. I could go on for ever with he emails and calls I've had between wrong information and no returning of calls promised.
I really have no idea what to do and seriously worry about further damage to my home. Im no longer able to sleep in my bedroom due to the leaks. I have a roofer ready to go but am no further forward with a date of removal. Ive sent photos, evidence and phone calls and even to their legal team and am getting no response. If anyone has been in this situation with them and know how to resolve it then please comment if youre able.
IF YOURE THINKING OF USING A SHADE GREENER THEN PLEASE THINK TWICE. They have been a total nightmare to deal with.
EDITED DUE TO RESPONSE.
This is nonsense. I was told in early September I would need photos from inside the loft to prove I had holes. I informed the lady I spoke to that I had broken my arm the week prior and unable to physically get into the loft to take the photos needed. I was also told "the form is not the type of form that could be completed via email". I had broken my arm and unable to write. Its true I didnt complete this untll i called around 2 weeks later to ask for help to complete it over the phone as i still could not write (i have the form i tried to hand write with me calling when i realised it was not readable). It was on that call I was told they could email it and the photos needed were not of the inside of the roof which i was physically unable to access but the outside. I attempted to send these on the day but mistaken send the blank form including photos instead. I did then forward the completed form a week later after realising.
The only outstanding form is a form i was sent this morning. Ive read it and have emailed a question as it states I would be liable for £9000 plus if the pannels werent able to be out back on but it did not state a time period for this and also says the person counter signing would be liable. As I dont understand what you meant my the person countersigning I wanted to check you didnt mean the witness that for some reason you required. Im awaiting a response to this before completing it.
This review was written before I got a call today and after being promised a call which I never received and im guessing was the reason I eventually got a call today. Also, despite the multiple contacts, no one has one stated you were any date you were aiming for, this is the first im hearing of an October date.
Also, again youre incorrect about the reason for removal and I dont appreciate you implying that im lying. I called in April to let you know of the potential nests. Since then I have had access and seen there were holes in the roof which are causing mould in my bedroom which as stated as left me without being able to sleep in my bedroom.
I have no idea why you think arguing on here is a good idea. Im more than happy and welcome a call to discuss this and thats been the main issue, the lack of communication. I personally think your response to anyone reading this is more damaging to your company than my initial review and shows the problems that I've been dealing with.
If you just picked up the phone and called me instead of replying on here with misinformation, I would have been more than happy to positively amend my review.
September 17, 2025
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Dear Mr Harker
It is most disappointing to read your negative review that we feel does not paint a fair picture.
After opening an immediate investigation, the delays you have experienced have been much of your own doing in not completing and returning the necessary paperwork and photographs required to visit your property and assist you with your repairs.
You must appreciate that Temporary Removals are generally for pre-planned roofing renovations/extensions. However, in exceptional circumstances, we do try to keep a few appointments available should a Landlord have a personal emergency that requires attendance from our team. These appointments are limited and are allocated on a first come first served basis as we cannot move pre-planned appointments that have already been specifically scheduled. To qualify for an emergency appointment, we do require evidence, so we are not allocating appointments unnecessarily and denying genuine cases.
It is noted that you did originally request an appointment for the month of October, and our team are still working towards this timeframe however require your cooperation to do so.
It is also noted that the ‘now’ urgent repairs required to your roof appear to be due to a vermin infestation at your property. We must remind you of our previous correspondence regarding this, informing you that this issue needed to be rectified to avoid any damage to your property and/or the Solar System.
Vermin infestations are the responsibility of the Landlord and do not require a temporary removal of the system if dealt with in the early stages.
Please ensure all requested information and documentation is returned to our team without any further delay so that we may schedule your appointment for October. Again, I would like to reiterate that emergency appointments are limited and are allocated on a first come first served basis.
Once we have received the remaining documentation, the operations team will be in touch to finalise the arrangements.
Kind regards
I've only had positive results
I've only had positive results, when interacting with a shade greener. Thanks again to Izabela for my recent one. Highly recommended
September 17, 2025
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Very helpful...efficient and…
Very helpful...efficient and knowledgeable.
Thank you.
September 15, 2025
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Information on my existing Solar Panels
Leah was extremely helpful and very knowledgeable. She was a pleasure to talk to
September 15, 2025
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Excellent service
Excellent service , handled my enquiries really well. Polite and pleasant lady , thank you very much. One Happy Customer.
September 15, 2025
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
From a legal firms perspective and experience
From a legal firms perspective our experience with AShadeGreener was a positive one, in particular we dealt with Shannon Leach who answered our queries promptly in connection with a Deed of Variation to a Solar panel Lease allowing our Clients sale to proceed swiftly.
September 12, 2025
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
I am currently buying a property
I am currently buying a property, and it has solar panels, The legal side of getting this swapped over I was told would be really difficult and time consuming.
This was not the case at all Izabela Saldat helped me all the way through the process, was super fast and the most helpful person I have ever met. She is a superstar.
September 12, 2025
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Ricky
Had one of your electrican called Ricky, very cheerful and polite, explained every thing he was doing, so I could understand,
September 11, 2025
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Izablea Saldat
I recently contacted ASG and was assisted by Izabela Saldat, she dealt with all my queries promptly and efficiently which meant the sale I am working on could complete without delay! Thank you.
September 11, 2025
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Legal Team - Great Support with Sale of Property
We contacted the legal team within a shade greener regarding the questions around solar panels. They had responded fully within 24 hours with all questions answered. An impressive service!
September 10, 2025
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Excellent customer support
We got in touch with A Shade Greener in the process of selling our house that had solar panels installed. Our buyers solicitor asked a lot of questions we were not sure about and they asked to vary the original lease to meet their bank’s lending criteria. We dealt with Izabela from the legal department and she was amazing! She helped us with both issues very quickly and made a stressful process of moving house feel a little less daunting. We are really great full for the excellence customer service and the flexibility to vary the terms to enable our move. I would me more than happy to deal with this company again in the future and would highly recommend them to our friends and family.
September 10, 2025
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
A great Company to work with .We had to…
A great Company to work with .We had to re-submit paperwork for the Solar panels on our parents home .
Special mention to Shannon at the Legal department for signing the paperwork and submitting it to the Land Registry for updating.
All done within a week Thank you
September 9, 2025
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Solar Panel Connection Issues
Karen was very clear explaining the panels were remotely monitored and there was an issue with connecting.
An appointment has been booked, Karen was very kind and explained perfectly the issue and a resolve.
September 9, 2025
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Phone call enquiry
The lady who took my call was very helpful. She was very polite and listened to what I had to say. She fully understood what I was enquiring about and gave me very quickly the answers I needed. The result was a need to sent out an engineer to fix the problem and an appointment was set. Excellent customer service.
September 8, 2025
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
always contact me when system down
always contact me when system down, this is fabulous, lady i spoke to is lovely, polite and informative, great service
September 5, 2025
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Ashadegreener quick response
Just contacted Ashadegreener today reference a possible fault with my solar panels.
I received a quick reply from Helen the Maintenance Account Manager. She has made arrangements to have the problem checked by an electrician.
I’m very pleased with the quick arrangements.
Many thanks
September 4, 2025
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Lovely helpful polite chap name adam…
Lovely helpful polite chap name adam did what was needed fast professional and clean
September 3, 2025
Unprompted review
Reply from A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
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