Answer.co.uk Reviews 2,024

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars
Verified

I have been using Answer.co.uk for several years, and their call answering service is excellent. My customers appreciate being able to speak to a real person who can answer the phone and take messages... See more

Rated 5 out of 5 stars
Verified

I’m a startup but I also have a day job so having a professional service to answer my calls gives a much better first impression to potential clients. Its pay as you go so I can always stay on my limi... See more

Company replied

Rated 1 out of 5 stars

I have been a customer for a long number of years, but we have to call it a day, £1.40 per call, pretty sure I've never been charged that ever. Most of our calls are spam calls which do not origi... See more

Company replied

Rated 5 out of 5 stars
Verified

We've been using answer.co.uk for almost 15 years now and their service has been awesome, would highly recommend. Incredible value for a 24/7 answering service that makes us look good any time of day... See more

Company replied

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Company details

  1. Call Center
  2. Telephone Answering Service

Written by the company

Answer.co.uk provides professional telephone answering and virtual receptionist services that help businesses delivery great customer service, and never miss an opportunity. Our friendly UK-based PAs handle every call with warmth and professionalism, supported by advanced AI technology that ensures your calls are answered 24/7. Whether you need full-time call handling or occasional overflow support, we keep your business connected, your customers happy, and your brand growing. When opportunity calls, we answer.

Written by the company


Contact info

Promotion box for Answer.co.uk

When opportunity calls, we Answer.

AI driven PAs handling your calls and customer service.

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars
Verified

Fantastic service

I have been using Answer.co.uk for several years, and their call answering service is excellent. My customers appreciate being able to speak to a real person who can answer the phone and take messages. This personal touch has led to an increase in sales, as customers prefer talking to a human rather than a chatbot or an answering machine.

October 17, 2025
Rated 5 out of 5 stars
Verified

Been very happy after many years of…

Been very happy after many years of using this service. Cost effective and easy to use pay as you go for someone who doesn't get a huge volume of calls, but wants to make sure the ones I do get are answered.

October 7, 2025
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Reply from Answer.co.uk

Thanks for the 5* review Craig! Great to hear you're super happy with our service and we are always there to pick up the phone when you can't answer. We are looking forward to working with you for many years to come.

Rated 5 out of 5 stars
Verified

Just Brilliant!

October 6, 2025
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Reply from Answer.co.uk

Your review is 'Just Brilliant' too - thanks for the 5 stars!

Rated 5 out of 5 stars
Verified

Excellent service

Excellent value way to have calls to your company handled professionally and at all times.

September 26, 2025
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Reply from Answer.co.uk

Lovely review - thank you for the 5 stars!

Rated 5 out of 5 stars
Verified

Been using answer.co.uk for years

Been using answer.co.uk for years!

Works really well and 24hrs service if needed if you happen to go away. Mesages are quick to arrive and customer services are easy to contact as well.

September 26, 2025
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Reply from Answer.co.uk

Thanks for the review! Great to hear our 24/7 service helps your business and means you can relax on your holidays and not worry about the phone ringing!

Rated 5 out of 5 stars
Verified

So far so good!

I’m a startup but I also have a day job so having a professional service to answer my calls gives a much better first impression to potential clients. Its pay as you go so I can always stay on my limited budget and I can choose between AI and real receptionists - I prefer real receptionists but good to know it’s there as an option! Sign up was easy and the team are always helpful if I have a query - so far so good!

September 23, 2025
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Reply from Answer.co.uk

Thank you for your thoughtful feedback. It's great to hear our service helps you to remain professional and gives your clients the perfect first impression. We look forward to helping you as your business grows!

Rated 5 out of 5 stars
Verified

Awesome service for 15 years!

We've been using answer.co.uk for almost 15 years now and their service has been awesome, would highly recommend. Incredible value for a 24/7 answering service that makes us look good any time of day or night.

September 19, 2025
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Reply from Answer.co.uk

You've been an awesome customer for 15 years Richard! Thanks for the 5* review and we look forward to working with you for many years to come!

Rated 5 out of 5 stars
Verified

Answer.co.uk are very user friendly, civilised and professional

I have been using Answer.co.uk for quite a number of years and have found them to be very user friendly, civilised and professional with their call answering service, which is reflected in some good feedback from my clients and business associates, who prefer to speak to and leave a message with an actual person, as opposed to merely leaving a voicemail.

September 18, 2025
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Reply from Answer.co.uk

Lovely review - thank you for the 5 stars! Great to hear not only you are loving the service but so are your clients.

Rated 1 out of 5 stars

I have been a customer for a long…

I have been a customer for a long number of years, but we have to call it a day, £1.40 per call, pretty sure I've never been charged that ever.

Most of our calls are spam calls which do not originate from our number. They need to do something to know the difference between a scammer calling or a valid diverted call.

Answer only refunds TWO cold sales calls, Jesus, that's what we need in just ONE DAY!!

September 11, 2025
Unprompted review
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Reply from Answer.co.uk

We’re really sorry to hear this and understand how frustrating rising costs and spam calls can be. Nuisance and spoofed calls are a growing industry issue, and while we work hard to block them, they’re not always caught.

Your feedback on our refund policy and call filtering is important, and we’ll review it with our team. We’d love the chance to discuss this further and see if we can make things right so please reach out to our customer services team and we'll be happy to discuss.

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service, professional and efficient handling of my calls. Would certainly recommend.

September 2, 2025
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Reply from Answer.co.uk

Lovely review, thanks for the 5 stars!

Rated 5 out of 5 stars
Verified

A cost-effective, professional solution for small business call handling

As a small business owner, I was looking for a low-cost but professional way to ensure calls were answered, simple queries handled, and important messages passed on reliably. Answer.co.uk’s AI Receptionist has been exactly that.

The sign-up process was quick and straightforward, and the system started proving its value almost immediately. I had a couple of small teething issues at the start, but the support team were fantastic—fast to respond, clear in communication, and quick to resolve things. Since then, performance has been excellent.

I really appreciate the flexibility to tailor the agent with business knowledge, FAQs and call-handling rules, and I can see it only getting better as the service evolves. For me, it’s a perfect blend of professionalism, responsiveness, and value for money.

Highly recommended to any business owner who wants peace of mind that every call is being answered properly without the overhead of hiring staff.

August 27, 2025
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Reply from Answer.co.uk

Thank you so much for your fantastic feedback! We’re delighted to hear Answer AI is making such a positive difference for your business and giving you the peace of mind you were looking for. Thanks again for recommending us—it means the world!

Rated 2 out of 5 stars

for three days now i have made a call…

for three days now i have made a call each day with a complaint and all I get is we will pass this on and someone will return your call today . no call and no one apart from a note taker to speak to . I don't know how ma compony specializing in answering calls can run like this

August 27, 2025
Unprompted review
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Reply from Answer.co.uk

We’re sorry to hear about your recent experience and any frustration caused. Our customer service team has been in touch to help clarify your queries, and we hope this has now been resolved for you. If there’s anything further we can do, please don’t hesitate to get in touch.

Rated 5 out of 5 stars
Verified

We use their AI receptionist

We use their AI receptionist. The tech is fantastic and can answer any questions required. It plugs in to your website so knows everything about your business. You can also add other details in their portal. Rebecca helped with our onboarding and was really helpful.

August 26, 2025
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Reply from Answer.co.uk

Many thanks for the brilliant 5* review - Great to hear Answer AI is boosting your business!

Rated 5 out of 5 stars
Verified

★★★★★ Refreshingly Quick and Modern Approach

Finally, a company that gets it! I needed a virtual receptionist service for my growing business and was dreading the usual rigmarole of lengthy sales calls and endless back-and-forth. Answer.co.uk completely surprised me.
The entire onboarding process took literally minutes - not days or weeks like I've experienced elsewhere. I filled out their online form with my requirements, and instead of then having to wait for someone to call me back just to repeat everything I'd already entered, they actually used that information to set everything up efficiently. What a novel concept!
Their AI virtual receptionist technology is genuinely impressive. It's clear they've invested in proper innovation rather than just slapping "AI" on outdated systems like so many others. The setup was seamless, and the service has been running smoothly from day one.
It's rare to find a company that respects your time this much. No unnecessary sales pitches, no redundant phone calls, just efficient service delivered exactly as promised. Highly recommend for anyone who values their time and wants modern solutions that actually work.
Would definitely use again and have already recommended to several colleague

July 4, 2025
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Reply from Answer.co.uk

Great to hear the onboarding experience with our AI Virtual Receptionist was 5 star. Thank you for the review and recommendation to your colleagues. We can't wait to help them as well!

Rated 5 out of 5 stars

Professional answering service 365 days of the year

I have been with Answer for several years now. I do not receive many calls but when there is an enquiry to my business I am sent a text and e-mail straight away and I can then ring the person straight back.
Each time I have rung to keep the service active or to speak to someone, the person introducing my company has always sounded professional and, at all times of day, evening and weekend, even Bank Holidays, the phone is answered quickly and professionally. It also only costs me less than £40 per year as I do not have many calls, but it is well worth it because I never miss a call.

June 5, 2025
Unprompted review
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Reply from Answer.co.uk

Fabulous review - thank you taking the time to leave us 5 stars and share how professional our agents are.

Rated 2 out of 5 stars

Average call costs are 4x the advertised rate

Agents are likely incentivised to dawdle on calls by their management to drive up billing - the only time we pay £1.75 per call is if the caller hangs up - otherwise it's between 2x and 4x that cost per call on average and that's with instructions to keep calls short and not put callers on hold. If you don't want to pay a fortune per call, look elsewhere.

April 3, 2025
Unprompted review
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Reply from Answer.co.uk

Thank you for taking the time to share your feedback. We're sorry to hear about your concerns regarding call duration and costs.

We want to assure you that our agents are not incentivised to extend calls unnecessarily. We actively train our agents to handle calls efficiently and with clarity to keep call times and costs down for our clients.

We appreciate your frustrations and we'd welcome the opportunity to look into this further for you. Please do contact our customer service team directly (sales@jam.co.uk) and we'll be happy to review your account and activity in more detail.

Best Regards, Customer Service Team

Rated 5 out of 5 stars
Verified

Essential for my business and highly recommended

I have used Answer.co.uk for several years now and never had an issue. As a sole trader, I often cannot answer the phone due to working with my clients and having someone from Answer.co.uk means I can call them when free. It also helps me filter out the spam calls that just waste my precious time. The calls are answered professionally and promptly and I receive details of the call via text and email. Highly recommended.

January 21, 2025
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Reply from Answer.co.uk

Good Afternoon,

Thank you for taking the time to provide feedback regarding your recent experience of our service.

As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.

You can contact us on sales@jam.co.uk.

Kind Regards,

Answer.co.uk Customer Service Team

Rated 5 out of 5 stars
Verified

I was unsure at first as there were…

I was unsure at first as there were some less than flattering reviews but I’ve found the service to be really great! Friendly people and it’s pay as you go which makes things easy to budget which is important to us as a startup

January 24, 2025
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Reply from Answer.co.uk

Good Morning David,

Thank you for taking the time to provide feedback regarding your recent experience of our service.

As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.

You can contact us on sales@jam.co.uk.

Kind Regards,

Answer.co.uk Customer Service Team

Rated 1 out of 5 stars

Terrible for what look fake/sales…

We managed to spend about £20 on sales calls one afternoon, all from the same number.

I had planned to opt for the direct debit option, but having the Answer and bank account charged that quickly thought better of it.

Have contacted Answer about this, but if they answered the call, we pay.

EDIT: I did send a u2u, but the response was not helpful and therefore will have to not bother topping up our account

January 10, 2025
Unprompted review
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Reply from Answer.co.uk

Good Afternoon Markus,

Thank you for taking the time to provide feedback, and we are sorry that your experience with Answer hasn’t met your expectations.

We kindly request further information from you to assist you with your query, as we are unable to pinpoint the one account this refers to from the name 'Markus S' on this review alone. At your earliest convenience, kindly supply us with the relevant information so that we can assist you further.

Please also feel free to reach out on sales@jam.co.uk, as we are certain we can assist you with this matter.

Kind regards

Answer.co.uk Customer Service Team

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