I have been using Answer.co.uk for several years, and their call answering service is excellent. My customers appreciate being able to speak to a real person who can answer the phone and take messages... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
See what reviewers are saying
I’m a startup but I also have a day job so having a professional service to answer my calls gives a much better first impression to potential clients. Its pay as you go so I can always stay on my limi... See more
Company replied
I have been a customer for a long number of years, but we have to call it a day, £1.40 per call, pretty sure I've never been charged that ever. Most of our calls are spam calls which do not origi... See more
Company replied
We've been using answer.co.uk for almost 15 years now and their service has been awesome, would highly recommend. Incredible value for a 24/7 answering service that makes us look good any time of day... See more
Company replied
Company details
Written by the company
Answer.co.uk provides professional telephone answering and virtual receptionist services that help businesses delivery great customer service, and never miss an opportunity. Our friendly UK-based PAs handle every call with warmth and professionalism, supported by advanced AI technology that ensures your calls are answered 24/7. Whether you need full-time call handling or occasional overflow support, we keep your business connected, your customers happy, and your brand growing. When opportunity calls, we answer.
Written by the company

Contact info
115 Victoria Road, BH22 9HU, Ferndown, United Kingdom
- 0800 470 3502
- sales@answer.co.uk
- answer.co.uk

When opportunity calls, we Answer.
Replied to 100% of negative reviews
Typically replies within 1 month
Fantastic service
I have been using Answer.co.uk for several years, and their call answering service is excellent. My customers appreciate being able to speak to a real person who can answer the phone and take messages. This personal touch has led to an increase in sales, as customers prefer talking to a human rather than a chatbot or an answering machine.
Very efficient cost effective service
Been very happy after many years of…
Been very happy after many years of using this service. Cost effective and easy to use pay as you go for someone who doesn't get a huge volume of calls, but wants to make sure the ones I do get are answered.

Reply from Answer.co.uk
Excellent service
Excellent value way to have calls to your company handled professionally and at all times.

Reply from Answer.co.uk
Been using answer.co.uk for years
Been using answer.co.uk for years!
Works really well and 24hrs service if needed if you happen to go away. Mesages are quick to arrive and customer services are easy to contact as well.

Reply from Answer.co.uk
So far so good!
I’m a startup but I also have a day job so having a professional service to answer my calls gives a much better first impression to potential clients. Its pay as you go so I can always stay on my limited budget and I can choose between AI and real receptionists - I prefer real receptionists but good to know it’s there as an option! Sign up was easy and the team are always helpful if I have a query - so far so good!

Reply from Answer.co.uk
Awesome service for 15 years!
We've been using answer.co.uk for almost 15 years now and their service has been awesome, would highly recommend. Incredible value for a 24/7 answering service that makes us look good any time of day or night.

Reply from Answer.co.uk
Answer.co.uk are very user friendly, civilised and professional
I have been using Answer.co.uk for quite a number of years and have found them to be very user friendly, civilised and professional with their call answering service, which is reflected in some good feedback from my clients and business associates, who prefer to speak to and leave a message with an actual person, as opposed to merely leaving a voicemail.

Reply from Answer.co.uk
I have been a customer for a long…
I have been a customer for a long number of years, but we have to call it a day, £1.40 per call, pretty sure I've never been charged that ever.
Most of our calls are spam calls which do not originate from our number. They need to do something to know the difference between a scammer calling or a valid diverted call.
Answer only refunds TWO cold sales calls, Jesus, that's what we need in just ONE DAY!!

Reply from Answer.co.uk
Excellent service
Excellent service, professional and efficient handling of my calls. Would certainly recommend.

Reply from Answer.co.uk
A cost-effective, professional solution for small business call handling
As a small business owner, I was looking for a low-cost but professional way to ensure calls were answered, simple queries handled, and important messages passed on reliably. Answer.co.uk’s AI Receptionist has been exactly that.
The sign-up process was quick and straightforward, and the system started proving its value almost immediately. I had a couple of small teething issues at the start, but the support team were fantastic—fast to respond, clear in communication, and quick to resolve things. Since then, performance has been excellent.
I really appreciate the flexibility to tailor the agent with business knowledge, FAQs and call-handling rules, and I can see it only getting better as the service evolves. For me, it’s a perfect blend of professionalism, responsiveness, and value for money.
Highly recommended to any business owner who wants peace of mind that every call is being answered properly without the overhead of hiring staff.

Reply from Answer.co.uk
for three days now i have made a call…
for three days now i have made a call each day with a complaint and all I get is we will pass this on and someone will return your call today . no call and no one apart from a note taker to speak to . I don't know how ma compony specializing in answering calls can run like this

Reply from Answer.co.uk
We use their AI receptionist
We use their AI receptionist. The tech is fantastic and can answer any questions required. It plugs in to your website so knows everything about your business. You can also add other details in their portal. Rebecca helped with our onboarding and was really helpful.

Reply from Answer.co.uk
★★★★★ Refreshingly Quick and Modern Approach
Finally, a company that gets it! I needed a virtual receptionist service for my growing business and was dreading the usual rigmarole of lengthy sales calls and endless back-and-forth. Answer.co.uk completely surprised me.
The entire onboarding process took literally minutes - not days or weeks like I've experienced elsewhere. I filled out their online form with my requirements, and instead of then having to wait for someone to call me back just to repeat everything I'd already entered, they actually used that information to set everything up efficiently. What a novel concept!
Their AI virtual receptionist technology is genuinely impressive. It's clear they've invested in proper innovation rather than just slapping "AI" on outdated systems like so many others. The setup was seamless, and the service has been running smoothly from day one.
It's rare to find a company that respects your time this much. No unnecessary sales pitches, no redundant phone calls, just efficient service delivered exactly as promised. Highly recommend for anyone who values their time and wants modern solutions that actually work.
Would definitely use again and have already recommended to several colleague

Reply from Answer.co.uk
Professional answering service 365 days of the year
I have been with Answer for several years now. I do not receive many calls but when there is an enquiry to my business I am sent a text and e-mail straight away and I can then ring the person straight back.
Each time I have rung to keep the service active or to speak to someone, the person introducing my company has always sounded professional and, at all times of day, evening and weekend, even Bank Holidays, the phone is answered quickly and professionally. It also only costs me less than £40 per year as I do not have many calls, but it is well worth it because I never miss a call.

Reply from Answer.co.uk
Average call costs are 4x the advertised rate
Agents are likely incentivised to dawdle on calls by their management to drive up billing - the only time we pay £1.75 per call is if the caller hangs up - otherwise it's between 2x and 4x that cost per call on average and that's with instructions to keep calls short and not put callers on hold. If you don't want to pay a fortune per call, look elsewhere.

Reply from Answer.co.uk
Essential for my business and highly recommended
I have used Answer.co.uk for several years now and never had an issue. As a sole trader, I often cannot answer the phone due to working with my clients and having someone from Answer.co.uk means I can call them when free. It also helps me filter out the spam calls that just waste my precious time. The calls are answered professionally and promptly and I receive details of the call via text and email. Highly recommended.

Reply from Answer.co.uk
I was unsure at first as there were…
I was unsure at first as there were some less than flattering reviews but I’ve found the service to be really great! Friendly people and it’s pay as you go which makes things easy to budget which is important to us as a startup

Reply from Answer.co.uk
Terrible for what look fake/sales…
We managed to spend about £20 on sales calls one afternoon, all from the same number.
I had planned to opt for the direct debit option, but having the Answer and bank account charged that quickly thought better of it.
Have contacted Answer about this, but if they answered the call, we pay.
EDIT: I did send a u2u, but the response was not helpful and therefore will have to not bother topping up our account

Reply from Answer.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.