Verified
I have been using Answer.co.uk for several years, and their call answering service is excellent. My customers appreciate being able to speak to a real person who can answer the phone and take messages... See more
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Verified
I’m a startup but I also have a day job so having a professional service to answer my calls gives a much better first impression to potential clients. Its pay as you go so I can always stay on my limi... See more
Company replied
I have been a customer for a long number of years, but we have to call it a day, £1.40 per call, pretty sure I've never been charged that ever. Most of our calls are spam calls which do not origi... See more
Company replied
Verified
We've been using answer.co.uk for almost 15 years now and their service has been awesome, would highly recommend. Incredible value for a 24/7 answering service that makes us look good any time of day... See more
Company replied
Company details
Written by the company
Answer.co.uk provides professional telephone answering and virtual receptionist services that help businesses delivery great customer service, and never miss an opportunity. Our friendly UK-based PAs handle every call with warmth and professionalism, supported by advanced AI technology that ensures your calls are answered 24/7. Whether you need full-time call handling or occasional overflow support, we keep your business connected, your customers happy, and your brand growing. When opportunity calls, we answer.
Written by the company
Contact info
115 Victoria Road, BH22 9HU, Ferndown, United Kingdom
- 0800 470 3502
- sales@answer.co.uk
- answer.co.uk
When opportunity calls, we Answer.
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
This is a waste of time and money
This is a waste of time, They didn't know what i was talking about at first, I did not get an answer to my question. Only a £30 payment to them after signing up for £1.
Then they want another £16 to sort out the problem over the phone.
Complete waste of time and money
December 21, 2024
Unprompted review
Reply from Answer.co.uk
Good Morning Darren,
Thank you for taking the time to provide feedback, and we are sorry that your experience with Answer hasn’t met your expectations.
We kindly request further information from you to assist you with your query, as we are unable to pinpoint the one account this refers to from the name 'Darren Greenaway' on this review alone. At your earliest convenience, kindly supply us with the relevant information so that we can assist you further.
Please also feel free to reach out on sales@jam.co.uk, as we are certain we can assist you with this matter.
Kind regards
Answer.co.uk Customer Service Team
Verified
In over 10 years the service has only ever been excellent
Answer.co.uk have been our answering service for over 10 years and really have become part of our company. The service has always been excellent, and the staff at answer show initiative when it comes to messages that are high priority. I recall one time when a radio station called our office in the evening and went straight through to Answer.co.uk. The station urgently needed an expert in our field to appear on a show that evening. The Answer.co.uk team member recognised the urgency and that at 8pm it was unlikely we would be checking our email, so called us on the mobile number they held for us and got through to our CEO. Now that’s what I call five star service. I wouldn’t use any other answering service.
October 3, 2024
Reply from Answer.co.uk
Good Afternoon David,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
Dishonest Sharp Practices
Was a long time user of what used to be a great service, simple calls £1 a pop, great. It is no more. Similar to other users we noticed the top-ups were becoming more frequent so investigated. Thankfully we use a different company to supply our numbers and features, one of which is call recording. We were able to listen to some of the calls which were costing £6/7 for a most simple basic call, one even £10. I actually called our own number and hung up, even this appeared as a charge for £4.75. Anyhow, if you have the facility, listen to the calls you are being charged extortionate rates for, you will be under no illusion as to what is going on. If you don't, it is outright dishonesty. When reported a supervisor will refund the complained about charge, but it will have been going on for quite some time. We obviously moved.
October 1, 2024
Unprompted review
Reply from Answer.co.uk
Good Morning Martin,
Thank you for taking the time to provide feedback, and we are sorry that your experience with Answer.co.uk hasn’t met your expectations.
We kindly request further information from you to assist you with your query, as we are unable to pinpoint the one account this refers to from the name 'Martin B' on this review alone. At your earliest convenience, kindly supply us with the relevant information so that we can assist you further.
Please also feel free to reach out on sales@jam.co.uk, as we are certain we can assist you with this matter.
Kind regards,
Answer.co.uk Customer Service Team
Verified
Over 10 years of great service from Answer
I have used Answer for over 10 years and their service has always been great. Helpful, professional, non-nonsense. Recommended.
July 18, 2024
Reply from Answer.co.uk
Good Morning Matthew,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
They started ripping us off with super dear call charges
I agree with the comments below that answer are no longer the company they once were. We used to pay £1 per call and then they started charging £1.75 per call and then we realised we were topping up with £50 every few days but were not get many phone calls.
When we asked answer what was going on they said that due to their fair usage policy which we have never been notified about or heard anything about, they are now charging per minute when they answer the call so now their operators will chat away to people who phone in to run up the call cost so we needed paying around £6 per call, which is a total rip off.
We also get lots of spam calls and we are paying on average £6 for them and answer seem to be happy just rip off their customers and when I complained I was fobbed off and told its in our terms and conditions which I take it they change when ever they feel like and do not tell anyone.
We can get another company to answer our calls for £1 a call so we are leaving answer
June 25, 2024
Unprompted review
Reply from Answer.co.uk
Good Morning John,
Thank you for taking the time to provide feedback, and we are sorry that your experience with Answer.co.uk hasn’t met your expectations.
We kindly request further information from you to assist you with your query, as we are unable to pinpoint the one account this refers to from the name 'John Simpson' on this review alone. At your earliest convenience, kindly supply us with the relevant information so that we can assist you further.
Please also feel free to reach out on sales@jam.co.uk, as we are certain we can assist you with this matter.
Kind regards,
Answer.co.uk Customer Service Team
Used this company for many years but now moving elsewhere
Used this company for many years, we joined when they were £1 per call. Recently noticed that we were being charged £1.75 per call plus VAT from their website (we were not notified of any change) but it didnt explain why we were being charged for 2 to 8 calls for the same telephone message. Without notifying us they are not charging per call unless it is under 2 minutes so when the multitude of cold callers call and chat with them for a while you get a £10.50 per call bill. The irony is they claim this is under their "fair use policy" but I have only ever asked for a brief message to be taken, not for their staff have a long chat with a scam caller.
February 20, 2024
Unprompted review
Reply from Answer.co.uk
Good Morning,
Thank you for bringing your concerns to our attention. We sincerely apologise for any confusion or inconvenience caused by the recent changes to our pricing structure.
We understand your frustration regarding the unexpected increase in charges and the lack of notification. Our intention is always to be transparent with our customers, and we regret any oversight in communicating these changes effectively.
Regarding the multiple charges for a single telephone message, we acknowledge that our fair use policy may not have been adequately explained. We are committed to addressing this issue and ensuring that our policies align with our customers' expectations.
Please be assured that we take your feedback seriously and will use it to improve our services moving forward. If you have any further concerns or would like to discuss this matter in more detail, please don't hesitate to reach out to us directly.
We have reached out separately to address your concerns so that we can find a way to make it up to you. Alternatively, you can reach us at sales@jam.co.uk.
Once again, we apologise for any inconvenience caused, and we appreciate your feedback as it helps us strive towards excellence.
Kind regards,
Answer.co.uk Customer Service Team
Verified
Recommended by a friend
Recommended by a friend. I haven’t looked back since. Easy to setup and very flexible. The team at answer are really helpful and responsive.
January 12, 2024
Reply from Answer.co.uk
Good Afternoon Paul,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
Verified
Our average call cost was £4.25
We have used Answer for a Month. Their website states that you will be charged £1.75 per call. Only 7 of 31 calls we charged at this rate. The average was around £4.25 and the most expensive call was £10.50. At no point were we informed that we would pay more than £1.75 per call. Certainly not 5 times that amount without any prior notice. We we charged £157.50 for 37 calls. And their customer services will only deal with people on an email not on the phone.
January 11, 2024
Reply from Answer.co.uk
Good Morning John,
Thank you for taking the time to provide feedback, and we are sorry that your experience with Answer hasn’t met your expectations.
We kindly request further information from you to assist you with your query, as we are unable to pinpoint the one account this refers to from the name 'John Dansey' on this review alone. At your earliest convenience, kindly supply us with the relevant information so that we can assist you further.
Please also feel free to reach out on sales@jam.co.uk, as we are certain we can assist you with this matter.
Kind regards
Answer.co.uk Customer Service Team
Can't fault it
Can't fault it. I manage a hotel and whenever we are short staff we divert our calls to Answer.co.uk. The team are very professional, log accurate notes and are always consistently friendly. We've been using this service for about 10 months. The fact that they allow you to pay-per-call makes it very cost effective and a no brainer for us.
Would definite recommend. Keep up the great work team :)
December 8, 2023
Unprompted review
Reply from Answer.co.uk
Good Afternoon Robbie,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
Verified
Friendly and Professional
I found Jo professional, warm and patient. Sometimes I need things explaining a few times for me to fully understand so asking Jo to repeat herself a few times and hearing her calm voice responding was very comforting not to mention covering all the issues I gave her and getting through the phone call with relative ease. Thank you Jo !!
October 20, 2023
Reply from Answer.co.uk
Good Morning Graeme,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
Verified
Proffesional & polite call handlers
Good service for people who need quick messages taken. If you need a more lengthy message taken, then their monthly plans with inclusive minutes would probably be more cost effective.
Messages are taken down accurately which is important when it comes to names and contact info.
Thank you Matt for giving me various options that would be more suited to my requirements.
August 30, 2023
Reply from Answer.co.uk
Good Afternoon Anthony,
Thank you for taking the time to provide feedback, and we are sorry that your experience with Answer hasn’t met your expectations.
We have reached out separately to discuss this in more detail with yourself. Please also feel free to reach out on sales@jam.co.uk, as we are certain we can assist you with this matter.
Kind regards
Answer.co.uk Customer Service Team
Verified
A great service for growing businesses
Answer.co.uk provides an excellent call-answering service, ensuring that a business or company can have a fixed line number (e.g. 020 XXXX XXXX) answered promptly and professionally. All the call details are then immediately sent by email and text message to the company representative. The service is ideal for growing companies who are not yet ready to employ a permanent secretary, but are seeking to present a more professional client experience than an answerphone or a mobile number.
August 30, 2023
Reply from Answer.co.uk
Good Morning Damian,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
Easy to setup - They sound great on the phone
Easy to setup, polite and friendly staff.
August 18, 2023
Unprompted review
Reply from Answer.co.uk
Good Morning Dan,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
Verified
I wasn't sure what to expect…
I wasn't sure what to expect from Answer.co.uk
I've used a call answering service before, and they were OK. But as a solo business I don't get a lot of calls. I did want someone to take the calls when I was unable to and pass on messages. This is where I was really impressed, the calls they have taken have been handled even better than I could have hoped! I'm delighted with their professionalism and how they dealt with my calls. I'm really happy with their service and will certainly be sticking with them.
August 9, 2023
Reply from Answer.co.uk
Good Morning,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
Verified
Excellent service
August 2, 2023
Reply from Answer.co.uk
Good Morning,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
Day light robbery
Day light robbery
£100 in 3 days
Cancelled my services half way through my holiday
Went with different service half the cost and seemed more professional
Don't waste your money with these
July 25, 2023
Unprompted review
Reply from Answer.co.uk
Dear Lee,
Thank you for taking the time to provide feedback regarding your recent experience. We appreciate hearing from our customers, even when the feedback is negative, as it helps us identify areas for improvement.
First and foremost, we sincerely apologise for falling short of your expectations. We strive to deliver high-quality service and provide excellent customer service, and it is disheartening to learn that we did not meet your standards on this occasion. We understand the importance of attention to detail and ensuring that every customer receives a satisfactory experience.
As for the value for money, we understand that you did not feel it was justified based on your experience. We constantly assess our pricing to ensure it aligns with the value we provide, and we will certainly re-evaluate it in light of your feedback.
We truly appreciate your candid feedback and assure you that we are committed to making the necessary improvements. We value your patronage, and we hope you will give us another opportunity to provide you with a much-improved experience. Please contact us directly so that we may address your concerns personally and find a way to make it up to you. You can reach us at sales@jam.co.uk.
Once again, we apologise for any inconvenience caused, and we appreciate your feedback, as it helps us strive towards excellence.
Kind regards,
Answer.co.uk Customer Service Team
Shameful
What a shame. Previously - they have been good and I have been with them for about 8 years. REcently VERY expensive and I kept loading credit, with it running out within days. Its now £1.75 per call and apparently if the call goes over 2 mins, its double, triple and quadruple. I have been charged £7 many times for calls this month and only when I queried it was i informed that if its over 2 mins - it goes to the next level. I cannot believe my customers are on the phone for over 8 mins with a small question ???
Such a shame as they used to be good . Would not recommend and will now be closing the account immediately - sharks !!
June 16, 2023
Unprompted review
Reply from Answer.co.uk
Dear Jane,
Thank you for taking the time to provide feedback regarding your recent experience. We appreciate hearing from our customers, even when the feedback is negative, as it helps us identify areas for improvement.
First and foremost, we sincerely apologise for falling short of your expectations. We strive to deliver high-quality service and provide excellent customer service, and it is disheartening to learn that we did not meet your standards on this occasion. We understand the importance of attention to detail and ensuring that every customer receives a satisfactory experience.
As for the value for money, we understand that you did not feel it was justified based on your experience. We constantly assess our pricing to ensure it aligns with the value we provide, and we will certainly re-evaluate it in light of your feedback.
We truly appreciate your candid feedback and assure you that we are committed to making the necessary improvements. We value your patronage, and we hope you will give us another opportunity to provide you with a much-improved experience. Please contact us directly so that we may address your concerns personally and find a way to make it up to you. You can reach us on sales@jam.co.uk.
Once again, we apologise for any inconvenience caused, and we appreciate your feedback, as it helps us strive towards excellence.
Kind regards,
Answer.co.uk Customer Service Team
Unethical business practice
I have been with answer.co.uk for several years now, but now after several attempts to get an issue resolved I have closed my account. I have no issue with the polite and helpful receptionists who answer the calls.
My issue? I was being charged for phantom calls that were not diverted from my main number but where going direct to my divert number allocated by answer.co.uk. No one except answer.co.uk and myself know this number. In just 2 days I was charged £7 for phantom calls.
I tried to raise this as a legitimate issue but was told this is their standard practice. I find this morally and ethically wrong.
21/04/2023
Since closing my account I have had yet another phantom call logged on my account and txt sent to me saying the account is now in arrears, of course it is I closed it and had the balance refunded.
Kevin Peel
April 18, 2023
Unprompted review
Reply from Answer.co.uk
Dear Kevin,
Thank you for taking the time to provide feedback regarding your recent experience. We appreciate hearing from our customers, even when the feedback is negative, as it helps us identify areas for improvement.
First and foremost, we sincerely apologise for falling short of your expectations. We strive to deliver high-quality service and provide excellent customer service, and it is disheartening to learn that we did not meet your standards on this occasion. We understand the importance of attention to detail and ensuring that every customer receives a satisfactory experience.
As for the value for money, we understand that you did not feel it was justified based on your experience. We constantly assess our pricing to ensure it aligns with the value we provide, and we will certainly re-evaluate it in light of your feedback.
We truly appreciate your candid feedback and assure you that we are committed to making the necessary improvements. We value your patronage, and we hope you will give us another opportunity to provide you with a much-improved experience. Please contact us directly so that we may address your concerns personally and find a way to make it up to you. You can reach us on sales@jam.co.uk.
Once again, we apologise for any inconvenience caused, and we appreciate your feedback, as it helps us strive towards excellence.
Kind regards,
Answer.co.uk Customer Service Team
Verified
5 Stars for 5 years of Excellence
February 6, 2023
Reply from Answer.co.uk
Good Afternoon Michael,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything out moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
Shocking customer service
I have been a loyal customer of Answer.co.uk for over 6 years. However over the last year I started to notice a much lower grade of service with little information coming through from the calls and less of a rapport with customers.
I decided to leave Answer when I got this email from a potential client last week -
"I thought I would send you an email, I called this morning to enquire about a website build and your virtual secretary was incredibly rude - I am quite sure this is not the experience you want to perceive to your potential new customers."
On Monday I called them to talk about this. A member of the team took my call eventually. She said that she would take a listen to my call and also speak to the operator, then very proudly said she would give me £10 credit for my troubles. I said I would rather have my situation taken seriously and would prefer my account to be looked after by a selection of top rated operators for a while as my confidence had been knocked. Apparently this wasn't possible at all. Not something they do. It's completely random which operator you get to answer your calls.
I later spoke to a team leader who said she listened to the call and said she would up my credit to £20.
A complete insult, after the potential of losing £1000s from a potential client. Answer did nothing to put my confidence back into Answer and I closed my account that day.
September 30, 2022
Unprompted review
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