Average call costs are 4x the advertised rate
Agents are likely incentivised to dawdle on calls by their management to drive up billing - the only time we pay £1.75 per call is if the caller hangs up - otherwise it's between 2x and 4x that cost per call on average and that's with instructions to keep calls short and not put callers on hold. If you don't want to pay a fortune per call, look elsewhere.
Reply from Answer.co.uk
Thank you for taking the time to share your feedback. We're sorry to hear about your concerns regarding call duration and costs.
We want to assure you that our agents are not incentivised to extend calls unnecessarily. We actively train our agents to handle calls efficiently and with clarity to keep call times and costs down for our clients.
We appreciate your frustrations and we'd welcome the opportunity to look into this further for you. Please do contact our customer service team directly (sales@jam.co.uk) and we'll be happy to review your account and activity in more detail.
Best Regards, Customer Service Team