ACTIV Cycles Reviews 400

Ordered a bike online from Activ Cycles and the next day received an email checking measurements to make sure I have picked the correct size. Bike was built and hand delivered by a mechanic who went... See more

I’ve wanted to use my cycle to work scheme (Halfords) for years and never been able to find a decent bike that my LOC voucher value could cover. When it did, there would be some other catch, like no s... See more

Best experience buying a new bike I’ve ever had. Called on the Wednesday to ask a couple of questions after seeing a bike at a really good price, ended up placing the order. Got a phone call o... See more

I was given very useful and honest advice during my initial fitting which resulted in me changing to a different Trek model which far better suited my requirements. The change was handled with no fuss... See more

My fit was done at Ashford by Fred. He was an absolute professional and made many adjustments to my Trek Domane + SLR 7 explaining stuff to me all the time. The feel of the bike was transformed plus... See more

What excellent customer service Steve was first class Lots of helpful advice Brought a wonderful bike Thanks Activ Good luck on your move

Great experience from start to finish. Good price of product. Great communication with both supplier and delivery team. Item delivered and even gave me a spare carbon disc spacer which I asked about.... See more

Went into shop, Steve came over and advised me on correct bike for purpose Also explained about up grade for various parts on bike . Good experience would recommend!

Just bought a Trek Roscoe 7 and a Trek Marlin+ 8 for my son and me. Steve at ACTIV Cycles was so helpful with all our questions over the phone and in delivering the bikes in person and running through... See more

Easy to order and quick to be ready for collection. I rang in the morning of collection and they said they were giving it a once over before I got there, then when I was picking it up they asked me to... See more

This is our favourite bicycle shop. Friendly helpful staff. We always get excellent service so we were going back for quite a few years now. Highly recommend!

Third year in a row of having my bike serviced at Activ and cannot fault the service and workmanship at all. Thoroughly recommended.

Just used Activ cycles for the first time. Found an item we liked online. The team were very friendly and helpful on the phone when I called for advice. Also had a great response from the messenger on... See more

I visited the Ashford shop with a view to purchasing a new bike. Staff were very friendly and helpful. I was given excellent advice and was able to make a purchase later at home. I was kept informed... See more

Really good buying experience from Activ Cycles. From the initial call all the way to collection day. They even threw in a bike fit. Really good service, highly recommended. Special thanks to Colin a... See more

Bought some bontrager aw3 hardcase lite 38mm tyres, offered the best price I could find, free postage and £5 off for signing up . Tyres arrived promptly and I used them on a 187 mile ride the next d... See more

The Active team in Folkstone are always very helpful and attentive to my needs. Making sure mine and my wife’s bikes are kept in top form. Hence why we are returning customers.

Great customer service! When I called with a query on my order, I spoke with a very friendly member of the team who was really helpful and offered to deliver the bike to my door! Straight after the... See more

Overall a great service with my bicycle being delivered within the allotted time. I ordered the bicycle off the internet but didn’t get any email confirmation until the delivery was due, a bit scary t... See more

Outstanding shop run by bike enthusiasts and skilled ones at that! Hqve always received excellent service on my collection of high spec road, and time trial bikes.

Very helpful and knowledgeable guys, built my son’s bike very quick and kept me informed when ready to collect. My son was over the moon with his new bike and I would highly recommend buying a bike fr... See more

I recently bought a Genesis gravel bike from Activ Cycles in Ashford, and I couldn’t be happier with both the bike and the service I received. The team were incredibly helpful from the start—... See more

Dealing with ACTIV Cycles was an excellent experience. They delivered my new bike and then took time to go though the operation of the Bosch electric motor system. Helpful with some minor queries.

My recent order arrived broken (the delivery company’s fault). I phoned Steve at Activ who replaced and arranged for delivery of a replacement. No quibbles. Very quick. Great service. Highly recommend... See more

Recently placed an order for a Trek Roscoe 7. Ordered online, was ready to collect in two days. On arrival, they had my bike ready in the shop. They took their time with me to make sure the bike rode... See more

Very helpful, but the company deliver my order a little worse, I generally recommend it, the bike arrived neatly packaged and ready to use. Four stars more for the company provide it, for the bike sho... See more

I wouldn't normally leave a review, but Activ cycles deserve one. Fantastic service and a truly professional delivery service, was expecting bike to be delivered in a box, but no, it came in a fully... See more

This was my first time ordering through Activ Cycles. Very happy with the product and price. Item arrived well packaged and within the expected delivery period.

I ordered a bike from Activ Cycles and could not be happier. The customer service was second to none and I couldn't have wished for more. My bike arrived on time, was built as requested and competitiv... See more

Fantastic experience. I would totally recommend buying a bike from here. I bought a new road bike from the online shop and it was delivered by someone from the shop. I had some questions and was able... See more

Bought my first bike in nearly 30 years, on Bike2work scheme. Wanted a mountain bike to enjoy some of the local bike parks as well. Activ were advertising an amazing deal on The Trek Roscoe I had deci... See more

I really appreciated being talked through all the features on my new bike. It’s been a long time since I have bought a new bike and I was so grateful for the walkthrough and ensuring the bike was set... See more

Easy website to navigate. Made click and collect very simple. Staff were very friendly and welcoming. Will definitely be doing business with them again.

A superb service from these guys in purchasing my Cervelo Soloist. Great communications and a good bike fit by Freddie. I cannot recommend these guys highly enough.

Great advice to find the right bike and the free fitting session was really useful too.

Very good indeed. I had overtightened a bolt holding the saddle stem to the frame and sheared the bolt head off. I could not find a cycle mechanic who would drill the thread out. The mechanic at Activ... See more

Really helpful and knowledgeable staff, a good price for the bike I wanted and a bike fit thrown in. Can’t fault it!

Bike delivered on time . Very helpful delivery driver ( sorry can’t remember his name ) talked me through all I needed to know & answered all questions. Thank you

Absolutely fantastic company to order from the bike was delivered within days of ordering and everything was assembled fantastically. The bike was also securely packaged. After such an appalling exper... See more

Great friendly service and the best price offered for my new bike. Fitting service was exceptional and done by Fred a very skilled technician.

The bike of my online choice was in store and ready for me to review upon arrival. Great personal service and a lovely bike. The Trek Domane was realistically priced too.

Top-notch service! My bike arrived super fast, and they were great to communicate with. Best shop experience I've had in ages.

A good experience when nothing was to much trouble. The tyres where changed at no extra cost so I could use the e-bike on tarmac . Would highly recommend.

Staff so helpful . Always get my bikes serviced at Activ . Keefa can’t be more helpful infact every one is helpful thank you

Personal touch. Knowledgeable, well informed staff. Attention to detail is second to none. The main reason I go to Folkestone!

Activ Cycles were the only supplier at the time that was able to provide the chosen bike. Delivery was just a few days and the bike arrived very well packaged!

Service was excellent from the moment we walked in. Staff friendly and knowledgeable. No question was to much trouble

I disliked the time the product took to come and then it was the wrong size item eventually rectified and the proper size item arrived promptly

Steve and the crew serviced my bike quickly and efficiently, allowing me to enjoy my road trip in Belgium.

Great service, made my buying experience straightforward and took the time to explain the new bike and its features. Local too, what more can you ask for!