AB Walker, Funeral Directors Reviews 1,142

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their sympathy, support, and professionalism during difficult times. Consumers highlight the team's ability to provide guidance without being overbearing, allowing ample time for consideration and decision-making. People appreciate the personalized care, attention to detail, and the respectful manner in which all aspects of the service were handled. The level of service is another key highlight, with reviewers noting the company's ethical approach and dedication to making the process as smooth and stress-free as possible. Reviewers felt supported from the initial contact through the funeral day, with staff members going above and beyond to accommodate requests and provide comfort. The company's commitment to treating each family with kindness, respect, and dignity is a recurring theme in the feedback.

Based on these reviews

Rated 5 out of 5 stars

Having recently dealt with AB Walkers Tilehurst branch, I can honestly say that they could not have been more supportive. Every single staff member that we dealt with went above and beyond. A specia... See more

Rated 5 out of 5 stars
Invited

We had an arranged funeral plan for my mum which you carried out to the full. True professionals couldn't fault in anyway. Katy Hutchins in Woodley office wonderful lady helpful and did everything she... See more

Company replied

Rated 5 out of 5 stars
Invited

Jordan at the Bracknell branch was our contact throughout the entire process. She was so professional and very attentive, knowledgeable and caring. We felt very supported and nothing was too much trou... See more

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Rated 5 out of 5 stars
Invited

Every single member of the Walker's team were so professional and caring. They made the horrible process of arranging my husband's funeral easier and took as much pressure from me as they could. From... See more

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Rated 5 out of 5 stars
Invited

Jordan and her colleagues were the kindest, most caring people you could ask to meet at the saddest time of your life. Jordan made the process of arranging my dad's funeral bearable when I thought it... See more

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Rated 5 out of 5 stars
Invited

The staff at AB Walker made what has been most heartbreaking time of my life just that little bit easier with their care and support . Everything I wanted for my husband they arranged for me. Rachel a... See more

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Rated 5 out of 5 stars
Invited

From the first moment you walk through the door you are treated with so much care. Nothing is too much trouble. Throughout the whole process even the tiny details were accommodated with patience and u... See more

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Rated 5 out of 5 stars
Invited

Emily and Jordan were just exceptional with their help and compassion looking after the family when I lost my Mum. Nothing was to much trouble and they made the whole process just a little bit more be... See more

Rated 5 out of 5 stars

On behalf of all my brothers and sisters we cannot thank the Tilehurst Team enough for taking care of our beautiful sister Margaret. The staff were so supportive, caring and guided us through the sad... See more

Company replied

Rated 5 out of 5 stars

Bev at Wokingham organised my mother's funeral. They made a difficult process into something special and we were supported all the way. They even organised our celebrant, Susie Mitchell, who took time... See more

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Rated 5 out of 5 stars
Invited

I used AB Walker for both my parents’ funerals. I can’t recommend highly enough. Emily & Jordan in the Binfield office were attentive, helpful, understanding, patient & kind … I could go on! Both fune... See more

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Rated 5 out of 5 stars

My mum and I can't thank AB Walker in Tilehurst enough for how amazing they were from the initial phone call, meeting held with us, the funeral itself and even after. When we met the gentlemen first... See more

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Rated 5 out of 5 stars

Jess was absolutely amazing when dealing with her regarding my father. After her initial call and contact she was empathetic and informative, in the end the family made a decision to take a different... See more

Rated 5 out of 5 stars
Invited

We were meet with kindness and gentleness and understanding when we went to sort out funeral arrangements for my mum Bev sorted out everything for me and phoned often to check on how we were doing... See more

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Rated 5 out of 5 stars
Invited

Could not have asked for a more sensitive and supportive experience during our bereavement. Caring, professional and transparent. Clare was very helpful and so easy to work with. The team who collecte... See more

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Rated 5 out of 5 stars
Invited

An extremely caring and courteous service from start to finish. Nothing was too much trouble - A B Walkers delivered a briliant service to my family, at a very traumatic time. They simply couldn’t hav... See more

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Rated 5 out of 5 stars
Invited

From our first meeting with Becky (from your Tilehurst office), through to the funeral day itself, everything was arranged, coordinated and executed superbly - thank you. On the day, the three drivers... See more

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Rated 5 out of 5 stars
Invited

AB Walker Henley branch were amazing for both my Mum's (2020) and then later Dad's (2025) funerals. The service provided was personal but always highly professional. We were supported at every step o... See more

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Rated 5 out of 5 stars
Invited

AB Walker are simply the best! They went above and beyond to help us organise the celebration of husband’s life. A special shout goes out to Francesca and Becky for all their help. On the day... See more

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Rated 5 out of 5 stars
Invited

Experience with AB walker has been faultless from day one. Emma Francesca and the team helped my family and I to manage our grief. They showed empathy and kindness through all the different processes... See more

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Rated 5 out of 5 stars
Invited

Everyone at AB Walkers were lovely, we never felt rushed, always felt supported. This was so appreciated by myself and my family. Our main point of contact was Melanie and she couldn’t have been nicer... See more

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Rated 5 out of 5 stars
Invited

Bev at AB Walker and all the team at Wokingham were brilliant. Losing two family members in 4 months was incredibly sad but Bev’s guidance and empathy were outstanding. Very kind and highly profession... See more

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Rated 5 out of 5 stars
Invited

It was a difficult time for our family and all the staff at Walkers made it so less painful with their advice. Nothing was too much trouble the service was exactly as we wanted at the Crematorium eve... See more

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Rated 5 out of 5 stars
Invited

Nothing was too much trouble, all staff very pleasant and easy to deal with. Everything was explained, ideas discussed and decisions made together which made a difficult time much easier to manage.... See more

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Rated 5 out of 5 stars
Invited

We used this company for or father's funeral and in December 2024 for our mother's. At all times we were treated with respect, compassion and most importantly time. Time to think, compose yourself, an... See more

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Rated 5 out of 5 stars
Invited

Laura made the while process of arranging Richard's funeral so easy. Any questions or requests we had were answered quickly and completely, it was such a relief after the difficulties dealing with h... See more

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Rated 5 out of 5 stars
Invited

I would like to commend the entire team at AB Walker for their unstinting help and advice during my recent bereavement. Everyone was sympathetic, without being overbearing, and I was allowed the tim... See more

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Rated 5 out of 5 stars
Invited

Thank you to A B Walker for making an awful time, a little easier. Especially to Catherine Maskell who went above and beyond to help me and make dad's funeral what he would of wanted. Also a massive t... See more

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Rated 3 out of 5 stars
Invited

Shockingly expensive (especially the cost of collecting a body out of hours) but I guess the job was done okay. Truth is, everything happens behind closed doors (which is probably good for a lot of pe... See more

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Rated 5 out of 5 stars
Invited

We were treated with kindness and respect. We were given an opportunity to view Dad at a venue close to us. We were given helpful advice about charity donations - and all aspects of the service. The o... See more

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Rated 5 out of 5 stars

Emily from AB Walker couldn't have been more helpful and sympathetic if she wanted to. Nothing was to much trouble. Emily helped and guided us through one of the most difficult times in our lives,... See more

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Rated 5 out of 5 stars
Invited

The whole experience was so well managed from beginning to end. I was dreading how I would cope with the whole thing, but from the moment Kate Curran welcomed us to the premises I knew it would be o... See more

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Rated 5 out of 5 stars
Invited

I would like to extend my heartfelt thanks to AB Walker for the excellent service provided during my father’s funeral. Your professionalism, compassion, and attention to detail made a difficul... See more

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Rated 5 out of 5 stars
Invited

Professional, kind and sympathetic. They made the whole process easier to deal with. Emily and James were especially helpful and the whole team ensured that our loved one had a perfect send off.

Company replied

Rated 5 out of 5 stars
Invited

I am so pleased we decided to go with AB walker for the funeral arrangements as we were so very well looked after from start to finish. They took care of every detail. A special thank you to Jess who... See more

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Rated 5 out of 5 stars
Invited

We were happy with every aspect of Walkers. Every person we dealt with were very helpful and courteous. We have been dealing with them for many past members of our family and don't think this will... See more

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Rated 5 out of 5 stars
Invited

From the first point of contact the service has been exceptional, sensitive and incredibly helpful. The team make what is a very sad and emotional time as positive as they can. The team in Tilehurst w... See more

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Rated 5 out of 5 stars
Invited

We found AB Walker to be superb when we used them for my mother's funeral in March. Jordan and Emily had excellent attention to detail, they were compassionate and helpful. The wider team did and exce... See more

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Rated 5 out of 5 stars
Invited

We received excellent service that felt truly personal to our family’s needs and support. We couldn’t fault the care and consideration shown to us during such a distressing and upsetting time in our... See more

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Rated 5 out of 5 stars
Invited

We have used AB Walker for many years . For my mum, my partners parents and most recently my partner. Each time we could not fault the professional approach by every member of the team.

Company replied

Rated 5 out of 5 stars
Invited

From start to finish your staff were incredible - from Clare (our designated contact) to the funeral staff who took my sister to the crematorium and James for his professionalism of the occasion. It... See more

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Rated 5 out of 5 stars
Invited

AB Walker provided myself and my family with a great service at what is a difficult time for everyone. Heidi and Bev in the office were always there to answer any questions and Simon who drove the car... See more

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Rated 5 out of 5 stars

AB Walker was a good choice Rachel organising, and David directing on the day, were excellent at looking after us and our dear late mum. I appreciated their warmth, compassion and attention to detail... See more

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Rated 5 out of 5 stars

We cannot thank Melanie at your Caversham office enough for taking care of us through the most difficult time of our lives, she was compassionate, extremely professional and guided is through all aspe... See more

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Rated 5 out of 5 stars
Invited

They staff were very nice spoke to us politely. Even though they might not go through what I was going at the moment but they they were talking to me as if they have gone through the same situation, t... See more

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Rated 5 out of 5 stars
Invited

Everyone who was dealing with my dear husband’s funeral was kind, caring and understanding. Thank you so much, you were there when I needed you!

Rated 5 out of 5 stars
Invited

Everything was handled in a professional and sympathetic way. The staff did everything they could to make a very sad and difficult situation as stress free as they could.

Company replied

Rated 5 out of 5 stars
Invited

Everyone that I dealt with treated me with courteousness and kindness, nothing was too much trouble. It made the very difficult situation so much easier.

Company replied

Rated 5 out of 5 stars
Invited

A confident and compassionate meeting to talk about and book mums funeral service. All communication clear and thoughtful. On the day everything went to plan and was beautifully carried out.

Rated 5 out of 5 stars
Verified

From the first contact with AB Walker to the day itself I felt supported and knew I could contact them if I had any questions and they always replied promptly. This gave me great comfort at a very d... See more

Company replied

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Company details

  1. Funeral Director
  2. Cremation Service
  3. Funeral Home
  4. Stonemason

Written by the company

A.B. Walker, independent family owned funeral directors, serving Berkshire and Oxfordshire since 1826. Professionals in traditional, besoke and simple funerals, direct cremation, funeral plans, monumental masonry and bereavement care. We cater for all religions and cultures and recognise the importance of delivering excellent customer care and attention to detail. Head office is in Reading with branches in Wokingham, Bracknell, Thatcham, Henley, Maidenhead, Tilehurst, Woodley and Caversham. We can arrange funerals throughout the UK and can assist in the transfer and repatriation of deceased across the globe. We are leading members of the two national funeral trade associations (SAIF and NAFD) and inspected by the Independent Funeral Standards Association (IFSO). We work with Golden Charter Funeral Plans to offer secure and flexible funeral plans which are regulated by the Financial Conduct Authority. The company is owned and managed by Matthew and Julian Walker, fifth generation funeral directors, assisted by a dedicated and professional team who understand the needs of the bereaved and make every effort to deliver a personal and caring service to all.

Written by the company

TRADITION IS WHAT YOU MAKE IT
We recognise that every funeral is an unique event and we will work to ensure that your loved one is celebrated in accordance with your wishes and traditions. We know how difficult it is to lose a loved one and we offer bereavement support in several formats to help meet these challenges.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

AB Walkers Tilehurst Branch

Having recently dealt with AB Walkers Tilehurst branch, I can honestly say that they could not have been more supportive. Every single staff member that we dealt with went above and beyond. A special thank you to Becky in the office you made a very difficult and challenging day beautiful. Thank you

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Jess was absolutely amazing when…

Jess was absolutely amazing when dealing with her regarding my father. After her initial call and contact she was empathetic and informative, in the end the family made a decision to take a different route - not due to the funeral directors performance at all - and they were supportive and continually informative. When calling and speaking to different members of staff it was exactly the same response. Simply superb service.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

A B WALKER Binfield

Emily and Jordan were just exceptional with their help and compassion looking after the family when I lost my Mum. Nothing was to much trouble and they made the whole process just a little bit more bearable knowing they were there looking after us and Mum. I would recommend AB Walker and would not hesitate to use them in the future.

May 16, 2025
Rated 5 out of 5 stars
Invited

Calm, dignified and caring

All details covered, nothing was too much trouble, communication was always prompt and reassuring. At a difficult time, the calm, dignified and caring approach of all staff was appreciated

June 2, 2025
Rated 5 out of 5 stars
Invited

Thank you.

Everyone who was dealing with my dear husband’s funeral was kind, caring and understanding. Thank you so much, you were there when I needed you!

May 30, 2025
Rated 5 out of 5 stars
Invited

Excellent in Every Way

A B Walker acted with sympathy and dignity through out the period that they were looking after my Dad. Nothing was too much trouble. A very sad day was made worry free.

May 1, 2025
AB Walker, Funeral Directors logo

Reply from AB Walker, Funeral Directors

Dear Paul

Thank you.

Julian Walker

Rated 5 out of 5 stars
Invited

I cannot rate AB Walker high enough 5 star is an under rating

I cannot rate AB Walker Caversham high enough. 5 star is an under rating!
From the 1st call, to say Jenny had passed, I spoke to a real person, I think his name was David. Totally throw me, when he answered after just 2 or 3 rings. No pressing this button for what ever or leaving messages on voicemails!
He was very professional when he & his colleague came to take Jenny. They made a very emotional time, a little bit easier.
The 2 ladies in the Caversham office, Melanie & Louise, were brilliant. Really helped me through the whole process. Even doing a couple of things for me, that I wasn't up to doing.
Nothing seemed to much trouble for them. Even letting me sit in the front office a few times, just talking with them, about Jenny. They gave me the time & helped me & our children, when we went to view Jenny a couple of times. They made me feel I could have stayed there all day/night if I wanted.
David & his team were great at the cemetery. Helping guide us through the whole process, to Jenny's final resting place.
I have left instructions with my children to use the same office when it's my time to join Jenny.

April 25, 2025
AB Walker, Funeral Directors logo

Reply from AB Walker, Funeral Directors

Dear David

That is so lovely to hear and the Caversham ladies will be thrilled to learn that they have helped.

Thank you.

Julian

Rated 5 out of 5 stars
Verified

First class support

From the first contact with AB Walker to the day itself I felt supported and knew I could contact them if I had any questions and they always replied promptly. This gave me great comfort at a very difficult and upsetting time in my life.

Heidi who I dealt with had a compassionate, kind, helpful and professional approach. I would also like to give a special mention to Susie Mitchell, the Celebrant , who provided invaluable help when getting together the order of service for my husband’s funeral and conducted the service in a warm and deeply personal way.

May 16, 2025
AB Walker, Funeral Directors logo

Reply from AB Walker, Funeral Directors

Dear Sheila

Thank you very much for your very kind words.

Julian

Rated 5 out of 5 stars
Invited

A.B. Walkers Reading

Could not have asked for a more sensitive and supportive experience during our bereavement. Caring, professional and transparent. Clare was very helpful and so easy to work with. The team who collected our loved one were wonderful. The lady on reception was warm and friendly. The team on the day of the funeral were superb. Highly recommend this exceptional service.

May 21, 2025
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Reply from AB Walker, Funeral Directors

Dear Becky
Thank you for your lovely comments - I will pass them on.

Julian

Rated 5 out of 5 stars
Invited

intern

Internment of Ashes went ahead with no problems - electric mini was great publicity

June 16, 2025
AB Walker, Funeral Directors logo

Reply from AB Walker, Funeral Directors

Dear Ian

Thank you!

Julian

Rated 5 out of 5 stars
Invited

Highly recommended

A very attentive, professional and discreet company. They have years of experience and it shows. They took care of everything which made a stressful and emotional period manageable.

June 6, 2025
AB Walker, Funeral Directors logo

Reply from AB Walker, Funeral Directors

Dear Neil

I have taken a lot of pride from your comments - exactly as we want it to be - thank you.

Julian

Rated 5 out of 5 stars
Invited

Professional and compassionate

Professional and compassionate approach to everything concerning the passing of my husband, from the organisation to the final part of the funeral.

June 23, 2025
AB Walker, Funeral Directors logo

Reply from AB Walker, Funeral Directors

Dear Liz
Thank you very much.

Julian

Rated 5 out of 5 stars
Invited

Kind, caring, professional and intuitive

Jordan and her colleagues were the kindest, most caring people you could ask to meet at the saddest time of your life. Jordan made the process of arranging my dad's funeral bearable when I thought it would be unbearable..I cannot recommend AB Walker highly enough

June 12, 2025
AB Walker, Funeral Directors logo

Reply from AB Walker, Funeral Directors

That is great to hear - thank you.

Julian

Rated 5 out of 5 stars
Invited

Would recommend.

Went out of their way to make the experience as painless as possible. Veryy accommodating.

June 4, 2025
AB Walker, Funeral Directors logo

Reply from AB Walker, Funeral Directors

Thank you.

Julian

Rated 5 out of 5 stars
Invited

Cremation & service for my father’s funeral

I used AB Walker for both my parents’ funerals. I can’t recommend highly enough. Emily & Jordan in the Binfield office were attentive, helpful, understanding, patient & kind … I could go on! Both funerals went perfectly and this gave me comfort at a very difficult time.

June 30, 2025
AB Walker, Funeral Directors logo

Reply from AB Walker, Funeral Directors

Dear Jo

They will be thrilled to receive such praise - thank you!

Julian

Rated 5 out of 5 stars
Invited

Sympathetic and professional care

Everything was handled in a professional and sympathetic way. The staff did everything they could to make a very sad and difficult situation as stress free as they could.

June 13, 2025
AB Walker, Funeral Directors logo

Reply from AB Walker, Funeral Directors

Thank you

Julian

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