abacus.ai Reviews 46

Waste credits, makes you spend thousands by purposefully removing features, and finding ways to repeat the same error, or flaw. Deliberately repeats same answers even if multiprompted. Waste of money too expensive and overhype.

50,000 credits in one month for a pile of shite

They don't answer their e-mails. I got charged for another month a day before so I tried to get a refund (Ofc I didn't use the service) and I've sent multiple e-mails and never got an answer.

I think 'document processing' is how they are stealing money from us. I have been using this for a few months. There is an anomaly that keeps popping up. DOCUMENT PROCESSING. It uses hundreds of credits. Ive monitored this. Heres the thing, I have NOT made or processed any documents! But it keeps popping up for no reason, of course 'support' are useless. I think this is actually is a scam.

I want to warn others about this system, as it quickly consumes credits and costs much more than expected while delivering poor outcomes. I followed the initial directions, and it started off costing $20, but the expenses escalated rapidly. In just two days, I have spent over $200 trying to generate a book, and I received zero quality in return.

I've reached out to support to request a full refund. If my request is not honoured, I will take further action with my bank over fraudulent charges, as I believe this service is unsolicited and a scam. Please be cautious before investing your money!

Most of these YouTubers are using about 4,000 credits, 20% of their monthly credits, just in the few examples used in less than half an hour to demonstrate this "incredible tool." The problem is that Abicus AI has so many YouTubers tricking people into thinking it's a great deal. Abicus will rip you off, waste your time, and when their system malfunctions and steals your credits, and even admit to it, they will not give you your credits back or reimburse you, even with screenshots for proof. ABICUS YOU DID ME DIRTY!!!! The same $20 a month with any other AI will last all month. $20 with Abicus AI last 1 or 2 days. Serious. I emailed them on Sept 29th when Abicus used 11,000 credits for one task and gave no result. I asked what happened, and it said it had malfunctioned. I asked to give me the results, but it said now I had to putchase more credits. I emailed their customer service, they responded with "We updated your credits." I checked. Nothing changed. I emailed them back and said nothing had changed. They replied with the same thing AGAIN! Yet, nothing changed. I emailed them again and said, "You keep saying you 'updated' my credits, but that obviously doesn't do anything. Will you please give my credits back or reimburse me?" They quit responding.

This is. great product for just $10/mongh

Charged $19.66, but service/product was not delivered as promised. Tried contacting the company multiple times, no response. Had to open a bank dispute to get my money back.

Pure scam. When you reach 75% credit usage, you will no longer be able to use any of the free models. They tell when I use these free versions and they still consume my credits, I end up with only 25% remaining by the end of the month because the credits get used up anyway. But hell no - even the so-called free ChatGPT 5 Mini, which is advertised as free, will be blocked by the system. You can't use the service.

This feels misleading—almost like cheating. Isn’t this a form of deception? Has no one filed a lawsuit against them yet? If not, it’s only a matter of time.

Paid for a month, but they do not allow you to use thousands of credits after the month ended. Others do, so I recommend using fake accounts for free credits. Also, you'll be lost on their webpage as it is kind a labyrinth. Took me too much time to find an official support email - again, all other companies I am using put support in the first row, not Abacus. Their replies do not start with a "Hello!" and "Best Regards", they are just impolite short emails. I am out and do not recommend them in my tech bubble.

Its good to have all LLMs in one. But the pricing strategy and customer management is horrible. Also at some point, one just wastes the credits for nothing because AI is suddenly acting weird. There is no information or way to compensate this.
(I was using it for the past three months)

All you have to do is ask the Chat GTP is it OpenAI Chat Gtp. The answer it gives you will let you know what these guys are up to.

SCAMMER ALERT!!! I used your CodeLLM with the so-called “Sonnet 4 Thinking” model, and shockingly, just creating two simple pages with their functionalities burned through over 11k credits. You make it impossible to know what’s truly unlimited and what isn’t, hiding behind vague labels while draining credits at an absurd rate. Once I hit your invisible thresholds, you locked me out immediately regardless of my subscription, and any hope of getting a refund is a joke. You are also liars Qwen3 Coder in the CodeLLM options turns out to be just regular Qwen3, and Kimi K2 is actually Claude Sonnet 3.5. Your marketing baits people in with promises of access to multiple AI models, but in reality it’s unclear limits, shady billing practices, slow and buggy performance, and a complete lack of customer support. This isn’t just bad service, it’s a predatory trap that eats my money and wastes my time.

Experiencing significant frustration with Abacus.AI's ChatLLM Teams support. Despite having credits, my AI agent was inaccessible due to unclear account type distinctions, which weren't transparent at purchase. The support interaction was unhelpful and dismissive, and I was told there's no way to report it. This lack of transparency and feedback mechanism is concerning. Hoping @Abacus.AI can address these issues and improve customer experience. #AbacusAI #CustomerService #Feedback

Signed up expecting a 1-month-free offer based on their site but was charged for both months. No clear end date or terms provided, and their response was unhelpful, like an angry old teacher trying to discipline an elementary school kid back in 80s. After raising this publicly, they blocked me on X. Terrible communication led to this frustration matches their 2.1 Trustpilot rating. At the beginning sounds good, but once you reach 75% of the usage of those credits, you cannot longer use any of those services, not even for a small question and need to pay more, so yes, they promise something they do not deliver at the end. Avoid unless transparency improves.

Great features and options, the huge problem with it, accuracy and web search are completely non-existent constantly hallucinating, sources or web pages are non existent even when I am very specific with my prompts. It’s great for automation, terrible at fact checking.

I signed up for Abacus.AI’s ChatLLM thinking it was just a free trial or card validation. No pricing was clearly shown at signup, no confirmation screen, and absolutely no email receipt afterward.

Turns out I was immediately charged $10 twice on two different accounts (I had no idea the first one was even subscribed). I only found out after checking my Revolut app by chance. If I hadn’t, they would’ve kept charging me silently.

I never used the software on either account — zero usage, no emails, no alerts. It felt like a dark pattern to silently onboard and bill users without their awareness.

Thankfully, after I emailed their support with screenshots, they did refund both charges and cancel the subscriptions. Props to them for that, but I had to chase them down for something that should’ve been transparent from the start.

Just a warning if you’re signing up, make sure you're okay being billed immediately and watch your credit card closely.

Firstly, I was duped into buying the subscription by making me approve a Zero amount transaction. By bad, I assumed it to be just a card validation check without actually subscribing yet. It was a autopay setup transaction and my card was charged for first month within few seconds, without me even logging into their tool yet.

It prodded me to try making a website. Website was created but I couldn't do anything esle, not even ask questions because credit were all gone.

Overall experience that been so bad that I am tempted to call it a scam.

These models, Grok 4 - Qwen 252b(free), DeepSeek 0538 and V3.1 (both free), Claude 4 Opus, 4 Sonnet.. what more can you ask for? Take about 4000 questions a month too use 10$ worth of credits...if you don't do anything crazy that is, like making a animation movie, but you can use DeepAgent to program apps, live, without coding so I've heard, I wrote me a cool sci-fi story, 3 bins about Future of Humanity as robots, haha funny

Scam, basically. Each plan you pay assign you a certain quantity of "credits" to use the IA/LLM services. At the begining sounds good but once you reach 75% of the usage of those credits, you cannot longer use any of those services, no even for a small question and need to pay more, so yes, they promise something they do not deliver at the end.