Muy buena atencion al cliente respuestas rapidas y acertadas. Buenos precios.

I cannot stress enough how terrible our experience with UK Student Houses has been in Lancaster. If you are a prospective tenant, please read this entire review before making any decisions.

When we moved into our flat at the end of August, the property was in a completely unlivable state. The bathrooms were filthy, with showers that were completely unusable and full of mold. The communal bins were overflowing to the point of being a health hazard, attracting pests. It took over a week of constant emailing and phoning just to get a cleaner arranged. I had to send multiple follow-up emails on August 31st, September 1st, 2nd, 3rd, and 4th before someone finally arrived. At one point I even had to threaten to arrange my own cleaner and invoice them for breach of the tenancy agreement just to get a response.

The issues have not stopped since move-in. On October 2nd, we reported a serious water leak with the stairs completely soaking wet and a puddle at the bottom. Despite being told it was an emergency and that contractors would attend, it took over a week and a half to get anyone out. By October 10th, I had to email again because the walls and carpet were still soaking wet and smelled awful. As of mid-October, they were still trying to trace the source of the leak.
The communication from the property management team is abysmal. Every single issue requires persistent harassment via email and phone just to get any action. Promises are made and repeatedly broken. You will be told someone is coming, and then they simply will not show up. The lack of urgency for serious maintenance issues like water leaks and health hazards is frankly shocking.

If you value your time and your right to a safe, habitable home, avoid UK Student Houses in Lancaster at all costs. There are better landlords out there who actually care about providing livable accommodation and responding to maintenance issues in a reasonable timeframe. This has been one of the worst rental experiences imaginable, and I would not wish it on anyone. When the Renter's Rights  law comes into play in Feb 2026 we will be leaving as soon as possible.

Thin matresses, shower without water pressure. The whole building was sober and looked like a prison.

Urgent Concerns Regarding CX Courier Exchange Business Practices – Customer Number: 261680

Dear CX Courier Exchange,

I am writing to express serious concerns regarding my experience with your platform and to highlight the challenges I—and many other drivers—have faced since joining.

Your company sells software for approximately £2,000 + VAT, which is explicitly stated to be non-refundable. This is a significant investment, and one that is made in good faith, based on the expectation that drivers will have access to enough work to make a reasonable living. However, my experience has been quite the opposite.

Key Issues I Have Faced:
Lack of Return Jobs:
On the rare occasions I was able to secure a job, I often had to return home with an empty van, making it financially unsustainable. These non-profitable return trips wipe out any earnings from the outbound job.

Long Payment Terms:
Many of the available jobs come with payment terms of 45, 60, or even 90 days. Meanwhile, drivers must cover ongoing costs like fuel and insurance out of pocket. This gap between job completion and payment makes it nearly impossible to manage cash flow, especially for independent couriers.

High Start-up Costs:
In order to begin working through your platform, drivers are required to invest heavily: purchasing the software, a suitable van, and insurance coverage. This forces many to borrow money or dip into personal savings—based on the belief that the investment will be returned through steady work.

Insurance Recommendations Without Job Availability:
CX recommends third-party Goods in Transit insurance providers, yet does not ensure there is sufficient job availability to justify this cost. This puts drivers in a financially vulnerable position, paying for coverage they cannot even utilize effectively due to lack of work.

As a result of these systemic issues, I have not been able to earn enough to cover my liabilities, let alone turn a profit or pay taxes. In fact, I, like many others, will be filing a tax return showing losses. If your platform genuinely had enough job availability, then you could employ drivers directly, pay them a fair wage, and handle tax responsibilities in-house.

The current business model shifts all risk to the drivers while your company profits from software sales. If CX Courier Exchange truly values fairness and transparency, you should consider refunding software fees to drivers who have not been able to generate work, or—at the very least—restructure your system to ensure they can succeed.

At present, it appears that the company is focused on generating revenue through software sales, without adequate concern for whether drivers can actually sustain a livelihood on your platform. This is not only unethical but unsustainable.

I sincerely hope you take this feedback seriously and reflect on how the platform can be improved to genuinely support your driver network.

Regards,
sk
Customer Number: 261680

Hi

My room reservation was cancel after one week from booking. i have proofs,
 I dont Recomended !!!!!

regards

I lived in one of their apartments in Seattle for three years, and they charged over $1000 for stuff like "dry wall repair", "hook removal", and even an 85 dollar "cleaning fee", which is clearly against the RCW. Connecting to a real team member to answer a question is almost impossible, starting from the minute you sign the lease. Instead, they hired third-party phone answerers who were unfamiliar with their properties, so they never provided any assistance.

Not only do these scammers stole 290 pounds from me as initial payment for rent, letting me know I could move in with providing guarantor from outside of UK. They literally never provided me the keys or responded to my emails of sharing details of my Guarantor. Conveniently, after a week when the tenancy agreement's cancellation becomes unavailable they respond to me. Even after 3 weeks of the initial payment they haven't allowed me to move in or provided me with keys. But get this they still have the audacity to harass me in my email every single day about due rent. What rent do I even have due when I have 1 never moved in 2 have never collected the keys. This clearly goes against UK law 

Plain and simple, apart student are frauds and scammers who prey on international students. AVOID AT ALL COST

I have been hosting for 12 years now, and I am happy with their service pricing, overall communication with the staff members, and they are very professional and have very good communication skills. Especially with Malvina Malousi, who deals with groups. They have a 24-hour line to contact them.  Hailey recommended all of the people who want to host with them.

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