As a former executive director of Customer Support for a Fortune 50 company, I can safely say I've never seen such poor customer service as I've experienced with Betterhelp.  We were trying to fund therapy for our nephew and it became a huge exercise in frustration and futility.  We could not get a live person in customer service to help resolve our issue.  They have an answering service that will leave a message for "customer service"  to get in touch with you. However, they will never call you, even though we requested this every time, and they will leave the same unhelpful, generic email.  It was like Groundhog day every day for us over the course of week, hoping that a customer service agent would call us back but it never happened. We finally gave up and decided to pull our funding and go with another online mental health provider. Do your research...there are much "better" options out there.

My therapist is professional, understanding and helpful.

She’s a very good listener. Highly recommended.

Horrible customer service. Inaccurate information that threatened to cost me $1,000s that I didn't actually owe and cut me off from my provider. Sketchy practices. I would avoid them if you can.

For the first time in awhile I have felt heard and understood. My therapist has been so helpful with any of my struggles or doubts and has really helped me see more positively. I like knowing that if I have any immediate issues they are only a text away. They provide great resources when things are tough and the flexibility of session times has been so nice. 

What a terrible experience. I wish I would have paid more attention to the negative reviews on line and the scandal reported. 

I appreciate Zencare for the cleanliness of the website. I just wish they allowed for a "boosted" system to get more clients, so we can help more people.

Lindsay is wonderful, warm, and caring. 

She’s a great listener and is helping our marriage greatly, showing us how to communicate in a healthy manner. 
We are very grateful that we found her! 

It’s disgusting how the “listeners” treat you. I think this app is dangerous: it only made me feel worse. It made me feel unseen, fooled and more lonely than before. 

Best in Psychologist

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Companies(190)

Recently reviewed companies

Love Strive

BetterHelp

Rula

SonderMind

Headway

Talkspace

Lbeehealth

zencare

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7 Cups

Newest companies

Etherapy

Self Help Doctor

Innerbloom

Kghconsultation

Trust Lab

Ирина Егорова. Системный Семейный Психотерапевт.

Zanda (formerly Power Diary)

Theholdinghands

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Lbeehealth

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Addiction Treatment Center

Alcoholism Treatment Program

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