24hrdoc Reviews 11,250

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the ease and speed of the service, especially when needing prescriptions for issues like tooth infections or asthma. People found the process simple, straightforward, and convenient, highlighting the ability to complete forms and receive prescriptions quickly, sometimes within hours. The service is particularly valued for its accessibility during weekends or after-hours when traditional medical offices are closed. Consumers also appreciate being able to avoid waiting rooms and potential exposure to other illnesses. However, some consumers reported issues with the contact and refund processes. A few reviewers mentioned difficulties creating accounts or logging in, suggesting the website could use some improvements. Some people who paid for expedited service did not receive their prescriptions within the promised timeframe. A few reviewers also expressed frustration with the lack of response to follow-up questions or requests to change pharmacies.

Based on these reviews

Rated 4 out of 5 stars
Verified

I ordered the expedited charge of 15$ to get my medication. I had to email them as it was close to 2 hrs and nothing happening. I had a small window to get the medicine delivered, that is where I ch... See more

Company replied

Rated 5 out of 5 stars
Verified

Something easy without time taken to make an appointment and/or drive to. One major reason I use this service is also because when I feel like my condition/illness is something "basic" I do not have t... See more

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Rated 5 out of 5 stars
Verified

Great experience with fast turn over times. I was impressed that the provider not only sent the antibiotics over like I requested fir the sinus infection but also sent a sinus nose spray in as well. T... See more

Rated 5 out of 5 stars
Verified

I did pay for the expedite within 45min but the response time did fall out of that window. Having said that, I reached out for a respiratory and sinus infection that would not let go. The Provider tha... See more

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Rated 5 out of 5 stars
Verified

The process is extremely easy and non invasive. Paid for the rushed response and got notification that the Rx was sent a little over an hour later. It shows treatment options to choose and sends them... See more

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Rated 5 out of 5 stars
Verified

24hrDoc really helped me out. Saved me an unnecessary trip. I’m grateful for the smooth experience. I paid the extra $15 dollars for expedited service and I must say it was well worth it. My entire ex... See more

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Rated 5 out of 5 stars
Verified

I explained exactly what I had going on, they then asked me questions regarding this, then they helped me with just what I needed to get better. Not only that but I was given choices for what would be... See more

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Rated 5 out of 5 stars
Verified

Needed an inhaler for my asthma and couldn’t wait 2 weeks to see new PCP. 24hrdoc was recommended by my Mom. Went to 24hrdoc.com, filled out my info, filled out my medical history, listed in notes... See more

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Rated 5 out of 5 stars
Verified

Great experience! I’ve felt awful for 8 weeks. Kicking myself for not seeking an online dr sooner. It was a super easy process and also took me less than 10 mins to get the process finished to get the... See more

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Rated 5 out of 5 stars
Verified

The receptionists are amazingly sweet and wonderful on the phone (im a receptionist too so its not lost on me how the job can get). The lady who helped us (blond hair and incredible eyebrows) talked t... See more

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Rated 5 out of 5 stars
Verified

The entire process from start to finish was effortless. The wait time for a prescription was within hours. Thank you for giving me a simple and easy process that made this experience stress free.

Company replied

Rated 3 out of 5 stars
Verified

At the end of my "appointment " it asked was there anything else I would like to add to the treatment plan and I mentioned something for nausea, so I could work. When Im working it feels like im gonna... See more

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Rated 5 out of 5 stars
Verified

I had a toothache last night and this morning my jaw was swollen so I knew I had an infection. My local dentist wanted a lot of money just to be seen and get antibiotics. I don't have dental insuranc... See more

Rated 3 out of 5 stars
Verified

Wrote in there several times amoxicillian will give me a yeast infection prefer 2nd option. We shouldn't have to pick a first option if we don't want to. Also how do I get my doctor note I spent an ad... See more

Company replied

Rated 5 out of 5 stars
Verified

Had my antibiotic in my hand literally 3 hours after I made my request. I had a tooth that became infected very suddenly so time was of the essence and they came through for me. I did pay the extra $1... See more

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Rated 5 out of 5 stars
Verified

It was a really good experience I got the help I needed very grateful for the service I didnt pay for the expedited part but the basic $40 went through within the hour so I was able to get my prescrip... See more

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Rated 5 out of 5 stars
Verified

Love that this service exists and at such a reasonable price point!! I woke with a dental abscess on Saturday (of course) and dreaded the wait and cost of an Urgent Care! I sat on my couch looking lik... See more

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Rated 5 out of 5 stars
Verified

Was in so much pain due to a tooth infection. Unfortunately as life happens the pain started late on a Friday when no dentist office is open. Used this service and got my prescription and was already... See more

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Rated 5 out of 5 stars
Verified

I liked that the 24-hour doc service it made things quick and simple. I didn’t even need a full doctor interaction for my request, ( which on other sites requires hours of waiting) and everything was... See more

Company replied

Rated 5 out of 5 stars
Verified

Creating an account was not easy. Also, logging in also had its issues, so the site itself needs work. However, once your in, it’s crazy easy and the process is incredibly fast! Watch out with what is... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy, comfortable , understanding and can be done from privacy at home. Reliable, safe and trust runs both ways between patient and doctor . Very concerned for your well being.

Company replied

Rated 5 out of 5 stars
Verified

I was pleasantly surprised. I was in a jam because I woke up with pain on a Friday morning after grinding my teeth probably for a couple of nights in a row and cracking a tooth. I knew I had an infect... See more

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Rated 5 out of 5 stars
Verified

It was very easy to go online and give my symptoms, answer a few questions, and receive a prescription. It was better than going to a doctor office where there could be other germs flying around that... See more

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Rated 5 out of 5 stars
Verified

Being a full time mom, I don’t always have a minute to take care of myself so being able to have something like 24HRDOC at my fingertips is a really convenience! Super easy to complete the forms, whil... See more

Company replied

Rated 5 out of 5 stars
Verified

They had me play an active role in my care, and asked multiple questions to make sure my needs were being met from every possible angle and they sent over my prescriptions to the preferred pharmacy qu... See more

Rated 5 out of 5 stars
Verified

Thank you so much! I tried to use similar services with nothing but troubles, and frustration. Your services were trouble free, accurate, and finally some relief. Ibwill definitely be using and recomm... See more

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Rated 5 out of 5 stars
Verified

Every thing went great a lot of bullshit to fill out while your down but better than getting out. Expedited went pretty well basically in amount of time promised

Company replied

Rated 5 out of 5 stars
Verified

I woke up with a terrible tooth ache. And needed antibiotics. Got them cheap and very conveniently sent to my local pharmacy within just a couple of hours.

Company replied

Rated 5 out of 5 stars
Verified

Had a tooth infection and I had not been able where else to go. Everyone was closed. So I went online and found 24hrdoc. It wasn’t expensive and I got some antibiotics to help me until I could make a... See more

Company replied

Rated 5 out of 5 stars
Verified

I was in a jam and not able to get into my primary care and 24hrdoc was able to get me what I needed and quickly and was half the cost of making an ER trip.

Company replied

Rated 5 out of 5 stars
Verified

Great experience. It made it easy to get a prescription for antibiotics for my toothache. It is hard to get an appointment with a dentist and 24hrdoc provides a great service, especially when you a... See more

Company replied

Rated 5 out of 5 stars
Verified

I was traveling out of town and had state medical insurance. Tried getting into urgent care and that wouldn’t work due to my insurance. I had strep throat and just needed antibiotics, I wasn’t sure if... See more

Company replied

Rated 3 out of 5 stars
Verified

I got the prescriptions quickly, but my pharmacy didn’t have the meds in stock so I asked to send them somewhere else but no one ever responded. I also had follow up questions and again no one respond... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy process that provided me with the antibiotics needed! I paid for expedited review and the prescription was ready within the 45min as promised. Would definitely recommend 24hrDOC and use again.

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Rated 5 out of 5 stars
Verified

Fantastic service, with great turnaround on what I needed. Pointed questions to help narrow down what will work best. Highly recommend!

Company replied

Rated 5 out of 5 stars
Verified

I woke up to a swollen jaw on a Sunday, this service was the only resource available to give me treatment. This service was very easy to use and provided me with prescriptions needed to treat my denta... See more

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Rated 5 out of 5 stars
Verified

Without a doubt, the easiest doctor “visit” I’ve ever had. Prescribed exactly what I needed and I was able to pick it up from the local pharmacy at my earliest convenience.

Company replied

Rated 5 out of 5 stars
Verified

Omg. If I tell you I was skeptical, I am On a tight budget. But then I read the reviews and got scared. Needless to say the web site was legit and received the prescription within 5 hours from the tim... See more

Company replied

Rated 5 out of 5 stars
Verified

This was so fast and convenient. I was in pain from a tooth infection on the weekend. I was willing to drive to the next town to get help. I found 24hrdoc.com instead. Within 1 hour, I already had con... See more

Company replied

Rated 5 out of 5 stars
Verified

I knew what was wrong and what I needed, there was no need to make appointments or take off work for such a minor issue.

Company replied

Rated 5 out of 5 stars
Verified

They were quick to get my medicine to me my mouth was extremely infected all of my teeth need to be pulled out I dont have the money to afford it now so this helped me alot

Company replied

Rated 5 out of 5 stars
Verified

I had a great experience. I got exactly what I needed. I paid for quicker time, although it didn’t go any quicker than standard. I would not waste the money.

Rated 5 out of 5 stars
Verified

The visit was simple and straight forward from beginning to end. Every step was explained in detail, and they asked you to use your own words.

Company replied

Rated 5 out of 5 stars
Verified

Tooth ache Easy to use app and easier than dr office thought it would be complicated but it was so easy ty Prescription was called in and no problems

Company replied

Rated 5 out of 5 stars
Verified

First time using service and was easier than I could ever expect everything was explained in well detail

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Rated 5 out of 5 stars
Verified

Was wonderfully easy and very prompt service. Would 1000% do this again. Filled everything out and within 2 hrs I had the medicine I needed. So for that I’m thankful!!

Rated 5 out of 5 stars
Verified

Very easy process and very helpful when something comes up after hours or on the weekend

Company replied

Rated 5 out of 5 stars
Verified

Very easy to get done. Woke up with an abscess and got the antibiotics for it.

Company replied

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Company details

  1. #27 of 28 best companies in Medical Clinic
  2. #10 of 10 best companies in Dental Clinic
  3. #1 of 1 best companies in STD Clinic

Written by the company

24hrDOC is the premier telehealth company. With 24hrDOC, there is no need to wait for long periods to see a doctor. We pride ourselves in offering the highest level of healthcare for patients and their families. 24hrDOC is dedicated and focused on you, your physical and mental health, and your well-being through top-notch and convenient medical services! Benefit from affordable online doctor visits through our secure and dependable telehealth services.


Contact info

4.1

Great

TrustScore 4 out of 5

11K reviews

5-star
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1-star

Replied to 73% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars
Verified

Darn near nonexistent customer support

This service has great potential. It was easy to use as far as connecting with a doctor and getting a prescription filled. However, the website needs improvement. For example, if you accidentally touch the screen, it checks off additional services. You have no way of knowing because there is no way to review your total prior to check out. Most times when you make a purchase online there’s a chance to review it before submitting it through for processing. I was shocked to see an additional $30 was charged to the credit card for a back to work note which I did not want, need, or receive. I am retired and do not work. I immediately reached out through the chat and have done so daily and I am still in line from 7 days ago with still approximately another 2200 minutes remaining before I can chat with someone. I’ve emailed right away and numerous times since asking for the refund and status of it and have not gotten a response. Finally, after five days they responded that they’ll check the status of it and have never responded again. I contacted them directly since their website advertises that they do offer refunds. The representative on the phone said she was unable to refund me and that she’d reach out to management. She assured me that she would call back or text me and that was a week ago and I have heard nothing seven days later. This issue has not been resolved and customer service is absolutely inadequate. They are pretty much nonexistent and when you do finally get someone, there is no follow through. This has been a very frustrating and timely experience and as a result, I will not use or recommend them again.

October 9, 2025
Rated 5 out of 5 stars
Verified

Thank you so much !

Thank you so much. I sure appreciate it. Just got my prescriptions delivered when you don't feel good. And you're working at home. It's nice to be able to do this! Great service!

October 15, 2025
Rated 5 out of 5 stars
Verified

My experience was great because my…

My experience was great because my mouth is swollen I have an infection from a cut gum and it's very painful. I didn't have to worry about getting ready to go into an office to see a dentist. As soon as I got out of work my prescription was ready and I went and picked it up so simple.

October 15, 2025
Rated 5 out of 5 stars
Verified

Got my Rx

The process was quick and easy and I was able to get amoxicillin without a problem

October 9, 2025
Rated 1 out of 5 stars
Verified

My symptoms were not taken seriously…

My symptoms were not taken seriously and I was recommended over the counter medication. I will have to make another appointment and take time off from work to see someone that will at this more serious. Thanks for wasting my time and money.

October 14, 2025

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